Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Got to agree with this lawsuit. I just remembered to turn off this feature on my wife's iPhone 6S 2 days ago. She used over 12 gigs of cellular data since owning the phone but she normally does not exceed 2 gigs in a month. Last month I was on tiptoes trying not too exceed my 18 gig limit. Thought it was my daughter but it was my wife or to be more exact Apple.
Apple needs to turn this off by default. Imagine the average Joe that has no clue.
 
Got to agree with this lawsuit. I just remembered to turn off this feature on my wife's iPhone 6S 2 days ago. She used over 12 gigs of cellular data since owning the phone but she normally does not exceed 2 gigs in a month. Last month I was on tiptoes trying not too exceed my 18 gig limit. Thought it was my daughter but it was my wife or to be more exact Apple.
Apple needs to turn this off by default. Imagine the average Joe that has no clue.
The average Joe should still read release notes and then make a decision. Maybe everything should be off by default.
 
I'm not aware of any cellular provider that does not text you when you are getting close to reaching your monthly data limit. In fact, an alert at 90% usage is quite common, and I find it very hard to believe that they did not know that they were reaching their limit. So, I'm going to have to call a bit of BS at the hands of the plaintiffs here.

An attempt at class action status here is simple greed on the part of the law firm that's filing the suit. I don't fault the plaintiffs for that. I fault the lawyers.

They do text you but they don't tell you which line. We have 2 iPhones and 2 Android phones under my account. I "assumed" it was me using up the data because I watch lots of video on the go but it was my wife's iPhone. Never had that happen before iOS 9. I caught it before going over my limit but other people are not so lucky.
And even if the consumer finds out that their phones are eating up cell data while on crappy wifi are they start enough to dig through the settings? Your average consumer has no interest in visiting tech sites and the settings on this phone is not user friendly. Will the carriers even help these people turn off the feature?
This is a serious problem.
 
The average Joe should still read release notes and then make a decision. Maybe everything should be off by default.

What planet do you live on? People don't read that crap. We still have people that text and drive and you expect everyone to read change notes from iOS 8 to iOS 9?
Maybe Apple should prevent phones from texting while in motion by default. Save a bunch of lives that way. Let's see if people are happy about that option. The lawsuit would be twice as big.
 
I will sue apple if it's off by default. Seriously, why created something that increase the smoother user experience but make it off by default? Which idiot who came out with this idea?

Most people here don't have unlimited data and their getting charged between $10 to $15 per gig in overage charges. That's why it should be off by default. Or make it a question during setup. How hard is that?
 
What planet do you live on? People don't read that crap. We still have people that text and drive and you expect everyone to read change notes from iOS 8 to iOS 9?
Maybe Apple should prevent phones from texting while in motion by default. Save a bunch of lives that way. Let's see if people are happy about that option. The lawsuit would be twice as big.

I live on planet earth where the defence of Apple will be users were informed in the release notes and therefore covered. It is not Apples not any other companies issue if users don't bother to read this information until it's too late. That crap as you put it has cost people money for not reading it. I read it made an informed decision prior to any overages and turned it off. Simple.

Do you read terms and conditions taking a loan or credit card etc. No probably not but when you get stuck with something and refer back to it find you are wrong you still have no case as it was there in the small print.
 
They do text you but they don't tell you which line. We have 2 iPhones and 2 Android phones under my account. I "assumed" it was me using up the data because I watch lots of video on the go but it was my wife's iPhone. Never had that happen before iOS 9. I caught it before going over my limit but other people are not so lucky.
And even if the consumer finds out that their phones are eating up cell data while on crappy wifi are they start enough to dig through the settings? Your average consumer has no interest in visiting tech sites and the settings on this phone is not user friendly. Will the carriers even help these people turn off the feature?
This is a serious problem.

I can see data usage by line on my three lines. I just posted screenshots on my three lines. I can see data used on my iPhone, my Android, and my last device which I move from a Lumia 1520 to a BlackBerry device, as I choose. I'm on AT&T. I know that Verizon has similar reports.
http://www.verizonwireless.com/support/tools-for-monitoring-usage/

Also found similar monitoring tools for T-Mobile.
https://support.t-mobile.com/docs/DOC-1286#tutorial3

So fact is that carriers do have reports on data usage. All a customer has to do is to run a report to monitor. So this lawsuit is in fact nothing more than a money grabbing scheme.



Edited to add information on carrier tools for monitoring usage.
 
Last edited:
  • Like
Reactions: ptb42
It's optional, but it's on by default. And no, you don't realize you're using it. That's why people were so concerned about it.

It shows the cellular icon when you're using it instead of the wifi icon. Other than a pop up box, I'm not sure how they could make it more obvious without making it silly.

Perhaps an on-by-default-with-notification the first time you used it perhaps.
 
What kind of ****** mobile subsciptions do they have in the US for this to happen? Where I live you can get 12 hours of talk time, 12GB of 4G data and unlimited text (SMS and MMS) for approx 11 USD/month. And if thats not enough there an 18H/18GB/unlimited text option for only 3 USD/month extra.
 
  • Like
Reactions: eish2306
What kind of ****** mobile subsciptions do they have in the US for this to happen? Where I live you can get 12 hours of talk time, 12GB of 4G data and unlimited text (SMS and MMS) for approx 11 USD/month. And if thats not enough there an 18H/18GB/unlimited text option for only 3 USD/month extra.
Where are you from?
 
First, I want to know who is using $5 million worth of data, and how! My husband would stream videos without Wi-Fi and our bill would only be $300 more, at max. Second, like someone else said, just turn it off. You can fix it. Lastly, again, you haven't even received your bill yet....
 
What kind of ****** mobile subsciptions do they have in the US for this to happen? Where I live you can get 12 hours of talk time, 12GB of 4G data and unlimited text (SMS and MMS) for approx 11 USD/month. And if thats not enough there an 18H/18GB/unlimited text option for only 3 USD/month extra.
How much is gas (as in gasoline) and various other products and services where you are?
 
First, you are arbitrarily determining what constitutes a class action lawsuit based on your criteria, not reality.

Since, you have still failed to acknowledge the millions of people that upgrade their hardware or bought new hardware who didn't get those release notes you keep referencing.
So if someone goes and purchases their first iPhone ever (and does not get the release notes about some setting or feature) They can sue the company for one of those settings being set a certain way by default? Wow
 
  • Like
Reactions: ptb42
It is a sign of how popular Apple products are, and how engaged in them we all are that such a simple feature can evoke such a strong reaction from so many people.

Personally I love the feature. I only had a 1GB per month cap the whole way through the beta and never got near an overage. I love that if i'm on my phone doing something as I leave home the switch to LTE from my wifi seems to be much more seamless.

Basically I look at this feature as automating and simplifying something that every single smartphone user of any brand has done at least once and probably 100 times. Turning off wifi when the signal sucks so that they can do what they want to do. However, this feature makes that step automatic and better in one simple way. When you manually switch off wifi and force your phone on to cellular data every app on your phone that you've allowed to use cellular data has immediate access to it, background, foreground or whatever. This feature as Apple explains, and I trust them to be honest, doesn't allow background apps to use the cellular data while it's using wifi assist to speed up whatever foreground activity you're doing.

If this feature were coming on automatically while my phone was in my pocket and burning up data on background apps it would be pointless and negligent on the part of Apple to have it set to on by default. The fact that it ONLY speeds up FOREGROUND apps means that having it on by default is both helpful and justified. If you're doing that much with your phone, actively in the foreground while you're on a weak signal and need to use cellular then you should consider making changes.

You have the options to either increase your data cap to allow for the usage thus making whatever your doing work faster. You can relocate your wifi router to increase coverage in whatever area of your home is causing such a major degradation in wifi quality that's causing your phone to use wifi assist. You can upgrade your router to give better coverage. You can purchase a wifi extender to give better coverage. Or if your budget is truly that tight, when you get the first data usage warning, and with AT&T it's at 75%, you can know you have an issue and either toggle off cellular data for apps that you don't want using it, or turn off wifi assist.

These are choices any consumer can make. In the end what people need to think about is simply this. For well over 90% of iPhone customers using iOS 9 and later wifi assist being on will be a good thing. For that large majority they may never give this feature a second thought. Their phone will 'just work' and that's all they'll care about. For most of us that's why we're iPhone users in the first place, we want a phone that 'just works'. Is it fair on the vast majority of customers to have to seek out and enable a feature they will enjoy because of a very small minority for whom it's a problem? No, it's not. If it is a problem make one of the above mentioned changes. Could the toggle for this feature be placed at the top of the page? Yes. Should it be? Yes. Will it be? I'd be willing to guarantee in an update before iOS 10 it will be relocated. Is a toggle's location in the settings an excuse? Hell no. You can in no way try to say that having to flick your finger a few times down a page to a switch places and undo burden on you. If you're that lazy then picking up your phone in a the first place must be a true struggle for you.

This lawsuit is nothing but a frivolous waste of time and energy and i'll be surprised if it can 1. be granted class action status to begin with or 2. get before a judge more than a couple of times before it is tossed for being the joke that it is.

Anyone that thinks this is anything more than a law firm trying to get some publicity for themselves and taking the long shot bet that Apple might just settle out of court is fooling themselves. I'd be willing to bet that even the lawyers that filed this suit know already they really don't have a snowball's chance in hell of getting a dime out of Apple.
Most logical post in this entire thread! 100% spot on.
 
The lawsuit is fair, but requesting $5 million discredits this as anything more than an attempt to make money.

I totally agree, but why if they can sue Apple for this why can't I sue X company for eating up my data without giving me a warning of a video/audio ad etc???.... I didn't want to see that and I pay with my data
 
I can see how some are having problems with this feature and the default setting but I use wifi assist almost every day.

My ISP has free wifi hotspots all over the city and my iPhone is configured to seamlessly connect to them when within range. While commuting to and from work on the bus my iPhone will connect to an ISP wifi hotspot and if I'm loading a webpage in safari or viewing twitter etc it used to stall out when the wifi signal became too weak as the bus moved out of range. I used to have to manually swipe up and turn off wifi to force the phone back to LTE so Safari or Twitter etc would continue working.

Now this all happens automatically for me and I never have to mess around and disable wifi on the bus :). I'm probably the perfect use case for wifi assist. I almost never stream audio or video over LTE and when streaming over wifi I try an pay attention to make sure I haven't disconnected and switched to LTE. Hopefully I never receive a surprise bill from my carrier.
I guess your situation is pretty much the opposite of what lots of people (including myself) experience: being at home (or any other fixed location) using WiFi...an for some reason the iphone decides it likes LTE better...to me this happened with my new secondary phone which ate away my monthly data within a couple of hours...well, even though this really ticked me off (as I had to spend extra for another 500 MB to somehow get thrue the month) I am from germany so not so trigger happy with going to court...
BTW...very odd that Apple prizes in europe are way higher then the US considering the cost of business due to class action rubbish like this...
 
This couple needs to change carriers if their data usage after 1 month was $5 million.
 
So if someone goes and purchases their first iPhone ever (and does not get the release notes about some setting or feature) They can sue the company for one of those settings being set a certain way by default? Wow

I didn't say that. But nice straw man!
 
My carrier shows the data I use. There's even an app on my device. I check my usage almost daily. It's MY responsibility to check on my usage.

It's called being a responsible consumer.

Perhaps, but when you're normally under quota and then suddenly you're WAY over quota and you've done nothing different, you can't really blame the customer at this point especially when it's created by a hidden feature due to an OS update.
 
Where I live you can get 12 hours of talk time, 12GB of 4G data and unlimited text (SMS and MMS) for approx 11 USD/month. And if thats not enough there an 18H/18GB/unlimited text option for only 3 USD/month extra.

$11 a month doesn't even pay the taxes on the bill!
 
I guess your situation is pretty much the opposite of what lots of people (including myself) experience: being at home (or any other fixed location) using WiFi...an for some reason the iphone decides it likes LTE better...to me this happened with my new secondary phone which ate away my monthly data within a couple of hours...well, even though this really ticked me off (as I had to spend extra for another 500 MB to somehow get thrue the month) I am from germany so not so trigger happy with going to court...
BTW...very odd that Apple prizes in europe are way higher then the US considering the cost of business due to class action rubbish like this...
Curious, what were you doing that in a couple of hours such a great amount of data got used up? Also, did you basically have no wifi reception where you were, as that is when wifi assist would actually kick in (perhaps there are wifi issues to deal with)?
 
Perhaps, but when you're normally under quota and then suddenly you're WAY over quota and you've done nothing different, you can't really blame the customer at this point especially when it's created by a hidden feature due to an OS update.

It's not a matter of blame. It's a matter of accepting the responsibility of tracking usage. That falls on the user, not the carrier, not Apple.

I visit my AT&T site almost every day. Just like I visit my bank's site every single day. I don't rely on anything other than myself to track and monitor the things that I use and the services that I use.

Let's say I see increased usage. I start checking on why. I run a report to see which line is running that increased usage. If I see that it's the iPhone I check on what new apps or new features there may be. And in so doing I find this particular feature. Then I check on what I can do about it.

However you look at it, the onus for tracking usage is in the user. Just like the onus for tracking charges to a credit card is on the user.
 
What kind of ****** mobile subsciptions do they have in the US for this to happen? Where I live you can get 12 hours of talk time, 12GB of 4G data and unlimited text (SMS and MMS) for approx 11 USD/month. And if thats not enough there an 18H/18GB/unlimited text option for only 3 USD/month extra.
Well, I get 500 MB with zero minutes for $10.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.