Apple is NOT Replacing Bent iPhone 6's, Regardless of Visual Inspection

[jeffe]

But it doesn't bend "easily", or at least it isn't supposed to under normal usage with a non-defective phone. It should be able to withstand a good 65 lbs of pressure at its weakest point.

If you're very careful with your phone and don't sit on it or do something stupid that stresses its weak point, you have a right to be upset if your $750-950 phone bends.

Who has tested it's weakest point?

Anyways I see user after user stating their phone is becoming bent under normal usage and I see other users above telling users they need to treat the plus version of the phone differently.

I'm not going to buy the iphone plus and expect mine not to bend under normal use when so many user's claim differently. Maybe mine won't but I won't be surprised if it does.

 

[SonicSoundVW]

What evidence is there that the iPhone 6 Plus bends easily? Apple says nine people have come forward to them about bent phones, Consumer Reports showed that it's just as easy to bend an HTC One (M8) as it is to bend an iPhone 6, and maybe thirty people have posted about bent iPhone 6 Pluses on MacRumors.

Of course the 6 Plus can be bent, so can any other phone. It doesn't mean it's an inevitability.

Over ten million iPhone 6s were sold in the first weekend of its availability. Assuming there was a ratio of 5:1 for 6 to 6 Pluses, and that 9,000 people had their 6 Pluses bent, that would still be less than 1% of 6 Pluses. And these are very liberal estimates.

http://www.oneofthenine.com

 

[roland.g]

I've been able to sit on my iPhones since 2007... but now if i do it, I'm misusing it? never will i get an android, their "IDE" alone keeps me away from them and Android Studio or whatever its called is not much better than the current IDE. IMO of course.

So you know, after typing that, I'm beginning to see what your saying lol
But you need to reword it as
"you're the typical example of what I've just said.

you want to be able to use your phone like you always have since 2007, but the new one bends if you do, so you blame Apple for not being able to use their new phone like their old ones."

but i do somewhat see what your getting at.

You keep saying you sit on all your phones, and you know what, I see a lot of people, mostly teenage girls and women that stuff their phone into their back pocket of fairly tight clothing and I always thought that was a bit risky. But over the last few months I did start putting my iPhone 5 in my back pocket of my jeans just because it was a bit easier to pull it back out from there. Now I only did this when I was walking around or it would be in there for a short time. I got a 6 Plus and it goes in either my right front or right back pocket, but just like with my 5 I don't ever sit on my phone.

I think if you sit on any phone in your back pocket you run the risk of breaking it. Just because you have done this since 2007 and never broken a phone doing it doesn't mean it is a defect if it does. It just means you got lucky that the phone didn't break when you sat on it all those times. It could have happened sooner and suggesting that a larger phone, whether it be the 4.7" 6 or the 5.5" 6 Plus should also be able to repeatedly be sat on on whatever surface and not suffer damage is just simply being ignorant.

 

[myscrnnm]

http://www.oneofthenine.com

Yes, a grand total of 61 people as of October 9th. That's not even close to the 9,000 figure I gave for this problem to be near 1% of all iPhone 6 Pluses in the wild. Thank you for proving my point.

 

[jeffe]

What evidence is there that the iPhone 6 Plus bends easily? Apple says nine people have come forward to them about bent phones, Consumer Reports showed that it's just as easy to bend an HTC One (M8) as it is to bend an iPhone 6, and maybe thirty people have posted about bent iPhone 6 Pluses on MacRumors.

Of course the 6 Plus can be bent, so can any other phone. It doesn't mean it's an inevitability.

Over ten million iPhone 6s were sold in the first weekend of its availability. Assuming there was a ratio of 5:1 for 6 to 6 Pluses, and that 9,000 people had their 6 Pluses bent, that would still be less than 1% of 6 Pluses. And these are very liberal estimates.

As far as I can tell, the consumer reports test didn't put pressure in the spot where all these iPhones are being bent and if the HTC One M8 bends just as easily then that's fine. I just won't be surprised if that one bends either.

 

[SonicSoundVW]

You keep saying you sit on all your phones, and you know what, I see a lot of people, mostly teenage girls and women that stuff their phone into their back pocket of fairly tight clothing and I always thought that was a bit risky. But over the last few months I did start putting my iPhone 5 in my back pocket of my jeans just because it was a bit easier to pull it back out from there. Now I only did this when I was walking around or it would be in there for a short time. I got a 6 Plus and it goes in either my right front or right back pocket, but just like with my 5 I don't ever sit on my phone.

I think if you sit on any phone in your back pocket you run the risk of breaking it. Just because you have done this since 2007 and never broken a phone doing it doesn't mean it is a defect if it does. It just means you got lucky that the phone didn't break when you sat on it all those times. It could have happened sooner and suggesting that a larger phone, whether it be the 4.7" 6 or the 5.5" 6 Plus should also be able to repeatedly be sat on on whatever surface and not suffer damage is just simply being ignorant.

Im now coming to that realization. I could have been more clear about what i was saying. I also put mine in my back pocket in the same way, but every once in a while i do end up sitting with it in my back pocket. I would of course try to pay closer attention to it, but currently i do not have to worry about it. I want to upgrade, but i know for a fact that one of these days I'm going to forget to pull it out and sit on it and have it bend, possibly. Just sucks, and will suck more when and if it happens. Hopefully i can get a somewhat sturdy case. Or maybe it will finally give me the push to get on the treadmill and loose a few lbs. lol

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Yes, a grand total of 61 people as of October 9th. That's not even close to the 9,000 figure I gave for this problem to be near 1% of all iPhone 6 Pluses in the wild. Thank you for proving my point.

it went up 10 since i saw it 20 mins ago. Of course, those are also only people who know about that site. But it did make me feel a bit better about it. Thank you and Your Welcome.

 

[Mildredop]

You can't use a thinner 5,5in the same way you used a 4in phone.

Is this explained anywhere in the instructions of the iPhone 6? To date, I've not seen anything official that explains that the new iPhone has to be treated differently to past models.

 

[myscrnnm]

As far as I can tell, the consumer reports test didn't put pressure in the spot where all these iPhones are being bent and if the HTC One M8 bends just as easily then that's fine. I just won't be surprised if that one bends either.

Not sure if you're a troll, or just don't understand consumers' rights in the 21st century. People have a reasonable expectation for the products they pay for to work as intended. It is not normal for either an iPhone 6 or an HTC One (M8) to bend under normal usage conditions.

it went up 10 since i saw it 20 mins ago. Of course, those are also only people who know about that site. But it did make me feel a bit better about it. Thank you and Your Welcome.

Not sure if you're a troll, or just don't understand how that site works. The posts are made by site admins. The submissions come in, and are screened by the admins before being posted. Eg. those last ten people submitted their photos over a period of only God knows how long, and then an admin just happened to come along and post them all at once. Also, it's "you're".

 

[saab9573]

Yes, a grand total of 61 people as of October 9th. That's not even close to the 9,000 figure I gave for this problem to be near 1% of all iPhone 6 Pluses in the wild. Thank you for proving my point.

hold your horses....

discount the 9 cases of vandalized phones in Apple stores.
the one case of Lewis's phone he bent on youtube.
and the guy that bent his phone in a fall from a MTB.

thats 61-11=50....

in those 50 how many are photo-shopped pics made by people trolling forums and clickbaiting??

 

[Carlanga]

Why would you wanna get replaced a pristine iPhone for another one. You know unless it wasn't really pristine.

Why 2 threads anyways

 

[saab9573]

You keep saying you sit on all your phones, and you know what, I see a lot of people, mostly teenage girls and women that stuff their phone into their back pocket of fairly tight clothing and I always thought that was a bit risky. But over the last few months I did start putting my iPhone 5 in my back pocket of my jeans just because it was a bit easier to pull it back out from there. Now I only did this when I was walking around or it would be in there for a short time. I got a 6 Plus and it goes in either my right front or right back pocket, but just like with my 5 I don't ever sit on my phone.

I think if you sit on any phone in your back pocket you run the risk of breaking it. Just because you have done this since 2007 and never broken a phone doing it doesn't mean it is a defect if it does. It just means you got lucky that the phone didn't break when you sat on it all those times. It could have happened sooner and suggesting that a larger phone, whether it be the 4.7" 6 or the 5.5" 6 Plus should also be able to repeatedly be sat on on whatever surface and not suffer damage is just simply being ignorant.

dont you see. it's his God given right to sit on his phones....

blame Apple if it goes wrong...

 

[Carlanga]

Why did you need another thread? A mod should merge these.

Apple not replacing is it not a surprise to me, not even a little. Until they recognize it as an issue, you'll be on your own to replace it.

I disagree. My first thread was about my particular phone. The point of this thread is to make the patrons of this forum aware of the new policy change regarding all bent iPhones.

Lol what change in policy?

 

[saab9573]

it went up 10 since i saw it 20 mins ago. Of course, those are also only people who know about that site. But it did make me feel a bit better about it. Thank you and Your Welcome.

nope!

oneofthenine scours the internet and social media for bent phones.

dont' make it as if it's only people that come across the site....

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Not sure if you're a troll, or just don't understand consumers' rights in the 21st century. People have a reasonable expectation for the products they pay for to work as intended. It is not normal for either an iPhone 6 or an HTC One (M8) to bend under normal usage conditions.


Not sure if you're a troll, or just don't understand how that site works. The posts are made by site admins. The submissions come in, and are screened by the admins before being posted. Eg. those last ten people submitted their photos over a period of only God knows how long, and then an admin just happened to come along and post them all at once. Also, it's "you're".

you're not understanding either....the oneofnine guy has been scouring the internet for cases.

you'll see straight away within minutes of a post on Instagram it's already on his site. same with Twitter, Reddit and MR

 

[Zinthar]

Who has tested it's weakest point?

Anyways I see user after user stating their phone is becoming bent under normal usage and I see other users above telling users they need to treat the plus version of the phone differently.

I'm not going to buy the iphone plus and expect mine not to bend under normal use when so many user's claim differently. Maybe mine won't but I won't be surprised if it does.

My weak point estimate was just an extremely conservative estimate based on a 4-point flexure test @ 100 lbs that someone performed and posted to Youtube.

Also, the number of iPhones sold during this cycle has been so large that even a very rare defect will look much worse than it really is on a percentage basis.

 

[roland.g]

Im now coming to that realization. I could have been more clear about what i was saying. I also put mine in my back pocket in the same way, but every once in a while i do end up sitting with it in my back pocket. I would of course try to pay closer attention to it, but currently i do not have to worry about it. I want to upgrade, but i know for a fact that one of these days I'm going to forget to pull it out and sit on it and have it bend, possibly. Just sucks, and will suck more when and if it happens. Hopefully i can get a somewhat sturdy case. Or maybe it will finally give me the push to get on the treadmill and loose a few lbs. lol

Hey, I'm not trying to be a jerk either. Just saying laws of probability and common sense and such. I looked at the oneofthenine/nazgul link you posted, and those pictures suck. I wouldn't want that to happen and I'd be upset if it did. I was really on the fence about the 6/6+ size thing, and had said months ago that I did not want a 5.5" screen. But of course they had to sweeten the 6+ with the larger battery and a few other things, so I made my cardboard test phones and tried them in pockets and knew it was on the verge of too big but also got lucky enough on the 12th to pre-order the Plus in the color and size I wanted. So I figured if it was too big, I had 2 weeks to try it. Went to the Apple Store and played with it vs. the 6 and suddenly it was obvious.

Yes it would be more awkward for phone calls when held to the face. Solution, I now have a car with Bluetooth, I use my corded headset a lot for handsfree anyway, Yosemite will allow me to use my Macs to answer and place calls, and I may get a new Bluetooth headset.

Yes it is bigger and a little bulky in my pocket, but not uncomfortably so.

And yes it is nice having that larger screen, though a little tougher to use one-handed.

But the truth is that I use my phone quite a bit, and a lot of that is not for calls. And so the 6 Plus won out.

Battery life:
took it down to 2% the other day
10 hours 22 min usage
1 day 18 hours standby

currently 24% remaining
10 hours 26 min usage
1 day 9 hours standby
and I expect it still to be going strong tomorrow morning.

I have WiFi and BT on all the time, I use BT LTE with the Knock app to unlock my Mac. I game on it a fair amount, and use Safari and stream music anytime I am in the car as well as to my home stereo. And it runs a fair amount of Location Services apps. So I don't have to baby it or manage my battery.

As for a case, I tried the Apple leather case and found it didn't slide in and out of my pocket well, but I liked how it was cut openly at the top and bottom and didn't add much bulk. So I got this Spigen case for $12 from Amazon (2 days with Prime) and it is fantastic. I went for clear and I can still see how nice the phone is. Now I never used a case with my original, 3G, 4, or 5, but I don't mind this case, and I figure with the slim factor, and curved sides, it give me that extra grip, protection, is slick so it slides into my pocket well and back out, but also makes it flat when I lay it on it's back (because of the camera ring protrusion).

Spigen case: http://www.amazon.com/iPhone-Spigen...1&keywords=spigen+iphone+6+plus+case+thin+fit

 

[myscrnnm]

you're not understanding either....the oneofnine guy has been scouring the internet for cases.

you'll see straight away within minutes of a post on Instagram it's already on his site. same with Twitter, Reddit and MR

Fine, my mistake. The point still applies though. If it's one guy running this whole operation, it means he accessed the website and posted what he found over a period of time all at once. Unless he has no life and is sitting in front of the computer all day and suddenly found ten bent phones in twenty minutes.

 

[jeffe]

Not sure if you're a troll, or just don't understand consumers' rights in the 21st century. People have a reasonable expectation for the products they pay for to work as intended. It is not normal for either an iPhone 6 or an HTC One (M8) to bend under normal usage conditions.

This doesn't change the fact that users are experiencing these issues despite that you saying it is not normal. I'm a user just like them so I believe if it happens to them then it is a possibility it can happen to me. I won't even be mad about it because I take other people's reviews into my purchasing decisions.

 

[saab9573]

Fine, my mistake. The point still applies though. If it's one guy running this whole operation, it means he accessed the website and posted what he found over a period of time all at once. Unless he has no life and is sitting in front of the computer all day and suddenly found ten bent phones in twenty minutes.

he has an agenda...and a wealthy sponsor....

 

[myscrnnm]

This doesn't change the fact that users are experiencing these issues despite that you saying it is not normal. I'm a user just like them so I believe if it happens to them then it is a possibility it can happen to me. I won't even be mad about it.

When did I EVER say that users were not experiencing these issues? Yes, the iPhone 6 Plus can bend; yes, there have been iPhone 6 Pluses that have been bent. I never denied that. Not normal =/= nonexistent. Not normal =/= impossible. Just because something is possible doesn't mean it should happen. Can a car made by Ford explode? Absolutely. Does that mean drivers should just deal with it?

 

[BigBeast]

Why did you need another thread? A mod should merge these.

Apple not replacing is it not a surprise to me, not even a little. Until they recognize it as an issue, you'll be on your own to replace it.

So you'd just like to bury the issue. Typical of most MR faithful.

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If you have had the phone less than 14 days just return it and buy another.

That's what I did, specifically because the Visual Mechanical Inspection (VMI) officially states that bending is an out-of-warranty issue. I brought this up last week. It's up to the genius tech if (s)he feels generous. I bent my 6+ back as close to normal as I could, and didn't say ****** about it.

 

[SonicSoundVW]

I just wanted to thank the people that have responded respectfully, and at least looked like you were trying to see things from somebody else's point of view. Also helping them change their point of view. It is good to see constructive conversations vs hate and discontent with others that may have different view points. It all boils down to it just sucks that the newer ones are more prone to getting bent if accidentally sat on. To those of you who just shout and yell "don't sit on it" "your an ignorant stupid face if your phone ends up getting bent" and other such things... get bent.. lol

 

[BigBeast]

1: [...] You don't really know that it's Apple policy generally. There's been no company wide statement to this effect.

Actually there is. It's called the visual mechanical inspection (VMI) documentation, and if a product doesn't pass it, it officially does not get replaced under warranty. Guess what constitutes a failure of the VMI...

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This.

See above.

 

[jeffe]

When did I EVER say that users were not experiencing these issues? Yes, the iPhone 6 Plus can bend; yes, there have been iPhone 6 Pluses that have been bent. I never denied that. Not normal =/= nonexistent. Not normal =/= impossible. Just because something is possible doesn't mean it should happen. Can a car made by Ford explode? Absolutely. Does that mean drivers should just deal with it?

Huh? When did I ever say that you said users were not experiencing these issues? I didn't.

Anyways just because something shouldn't happen doesn't mean it won't. If I read review after review telling me that their newly purchased car exploded then I won't be surprised if I buy that same exact car and it explodes. That is the power of reviews...they tell you what you might be able to expect.

I'm sorry but we just don't share the same opinion on this.

 

[myscrnnm]

Huh? When did I ever say that you said users were not experiencing these issues? I didn't.

Anyways just because something shouldn't happen doesn't mean it won't. If I read review and review telling me that their newly purchased car exploded then I won't be surprised that if I buy that the same exact car and it explodes. That is the power of reviews...they tell you what you might be able to expect.

I'm sorry but we just don't share the same opinion on this.

Except there aren't "review after review" saying that the iPhone 6 Plus bends under conditions that a normal person would put their smartphone through. We've seen what, like one professional review where the reviewer had a bent phone? Most of the reports we've had of bent 6 Pluses are from YouTubers who intentionally bent the phone or anecdotal evidence of people's phones spontaneously bending.

The mobile phone has become a part of everyday life; you wouldn't think of leaving the house without it. It's as essential as your car keys or your wallet. You take it everywhere. It could easily have struck a car door, the bottom of a table, a doorway, whatever. The only people to have offered anything close to objectivism and scientific method has been Consumer Reports (yes, I know they only tested the center of the phone, but it's still more reliable than the guy who suddenly created an account online claiming that his phone bent even though he never subjected it to abuse).

 

[tg81]

It will be interesting to see whether or not Samsung will replace bent Galaxy Note 4's now that its been shown that they can also be bent quite easily by hand. Given that this has been the standard that has been used by Samsung to strongly infer that the iPhone is defective, they can hardly now claim that its not a problem.
http://www.youtube.com/watch?v=SDIu-GcX5aM&list=UUsTcErHg8oDvUnTzoqsYeNw
If they do start replacing bent note 4's that will surely put pressure on Apple to change their policy.