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Apple is NOT Replacing Bent iPhone 6's, Regardless of Visual Inspection

myscrnnm said:
Except there aren't "review after review" saying that the iPhone 6 Plus bends under conditions that a normal person would put their smartphone through. We've seen what, like one professional review where the reviewer had a bent phone? Most of the reports we've had of bent 6 Pluses are from YouTubers who intentionally bent the phone or anecdotal evidence of people's phones spontaneously bending.

The mobile phone has become a part of everyday life; you wouldn't think of leaving the house without it. It's as essential as your car keys or your wallet. You take it everywhere. It could easily have struck a car door, the bottom of a table, a doorway, whatever. The only people to have offered anything close to objectivism and scientific method has been Consumer Reports (yes, I know they only tested the center of the phone, but it's still more reliable than the guy who suddenly created an account online claiming that his phone bent even though he never subjected it to abuse).
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Like I said, our opinions are different on this.
 
HenryDJP said:
Nice try but you failed. That has nothing to do with Bendgate. The iPhone 6's have not been proven to be defective. So starting a class action lawsuit is not going to guarantee a win.
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Stop moving the goalposts. Your argument was that class action lawsuits were a waste of time. I pointed to a recent story where Apple paid wronged customers up to $300 as part of a class action settlement. So whether your argument is that Apple products are too perfect for them to worry about a class action or class actions are a waste of time because the customer gets nothing you're wrong either way...
 
BigBeast said:
So you'd just like to bury the issue. Typical of most MR faithful.

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That's what I did, specifically because the Visual Mechanical Inspection (VMI) officially states that bending is an out-of-warranty issue. I brought this up last week. It's up to the genius tech if (s)he feels generous. I bent my 6+ back as close to normal as I could, and didn't say ****** about it.
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Who said I was burying the issue? Assume much?
MR Faithful? You should know the history with me before typing. ;)
 
Ya but what does that say about the phone holding it's value? In the past I've always been able to get top dollar for my old model to defray the cost of the new one. It's just unacceptable.

jeffe said:
I agree especially since the bend appears similar in most the pictures I see.

Anyone who buys an iphone plus who is aware of the issue really should be expecting it to become bent before they are done with it.

Maybe it won't become bent but if it does happen they shouldn't act surprised or upset.
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Oh really you can't? So you're saying that Apple intentionally made a phone that is less functional...ridicules.

saab9573 said:
What r you talking about?

You can't use a thinner 5,5in the same way you used a 4in phone.

Doesn't take a genius to get that.

Would u sit on your iPad?
Would you sit on your MacBook Air?

I think not...

next!
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Or, how about voicing their complaints so that Apple can address the issue and everyone can continue to enjoy current and future models of iPhone that are durable!

jeffe said:
I think it is unreasonable for people to be upset about their iPhone bending when they are aware of the complaints of the iPhone plus bending easily.

If you care about your phone becoming bent then don't buy a phone that is known for bending easily.
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iceperson said:
Stop moving the goalposts. Your argument was that class action lawsuits were a waste of time. I pointed to a recent story where Apple paid wronged customers up to $300 as part of a class action settlement. So whether your argument is that Apple products are too perfect for them to worry about a class action or class actions are a waste of time because the customer gets nothing you're wrong either way...
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Nah. You're making more out of it than what was ever said. You're getting a little too worked up over this. Let it go. Just stop.
 
Resale value is a serious point with this. I mentioned before that the second hand sellers in Hong Kong are already wobble testing and really scrutinising all trade-ins for bends and reducing prices. Maybe paranoia on their part but trade-in places here are extremely pedantic about any blemishes. Even a slightly misshaped phone is going to be an issue.
 
mastercheif91 said:
Went in to get completely pristine iPhone 6 Plus replaced. Genius bar manager "Apple is not recognizing bent iPhones as a manufacturing defect at
this time and thus is not covered under your warranty".

So just a warning for those who try and get there's replaced, even if it passes "visual inspection", they're not going to replace it.

https://forums.macrumors.com/threads/1797764/
http://www.reddit.com/r/iphone/comm..._of_people_freaking_out_over_bendgate/cl39bt7
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they saw your bent it on purpose as soon as they saw it.
 
Not surprised. Replacing iPhones would be admitting fault. They clearly believe their product to be more durable then it is.

Maybe they will do what they did with the iPhone 4 and give a free bumper, this time it will be made of a hardened material to keep it from bending.
 
Havnt read the thread yet.

Just wanted to say apple have recognised my bent phone and have offered a replacement.

They did this only after doing a full inspection.

How bad was your bend op?

It does seem apple are doing thing on a case by case basis.

I got a senior apple advisor give the green light on my replacement not a store employee
 
Xzentric said:
Havnt read the thread yet.

Just wanted to say apple have recognised my bent phone and have offered a replacement.

They did this only after doing a full inspection.

How bad was your bend op?

It does seem apple are doing thing on a case by case basis.

I got a senior apple advisor give the green light on my replacement not a store employee
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Word coming in from lots of people over the last couple of days is that orders have come down to stores now to not replace bent iPhones at all.
 
I certainly hope the Samsung Note 4 forums are filled with this bend nonsense too. The guy on YouTube did a bend video of the Note 4. He was easily successful at bending it. OH....but of course, it's just the sad Apple haters that want Apple to fry over this. They would never broadcast that the Note 4 is bendable too. They'd never want Samsung to lose sales. :D
 
HenryDJP said:
I certainly hope the Samsung Note 4 forums are filled with this bend nonsense too. The guy on YouTube did a bend video of the Note 4. He was easily successful at bending it. OH....but of course, it's just the sad Apple haters that want Apple to fry over this. They would never broadcast that the Note 4 is bendable too. They'd never want Samsung to lose sales. :D
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Why would they? Samsung is paying for all the bent phones anyway I thought?
 
HenryDJP said:
I certainly hope the Samsung Note 4 forums are filled with this bend nonsense too. The guy on YouTube did a bend video of the Note 4. He was easily successful at bending it. OH....but of course, it's just the sad Apple haters that want Apple to fry over this. They would never broadcast that the Note 4 is bendable too. They'd never want Samsung to lose sales. :D
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It isn't about bending when extreme force is applied, it is about bending under normal usage. This really isn't difficult to understand.

Go check out some note forums, I guess. I'm not in the marker for the note 4, so I'm not interested.
 
Zinthar said:
True on both points, but there are additional possibilities that you aren't considering. For instance, it's possible that there's a defect in some phones that causes them to deviate from the "standard" 70 lbs of force to bend: Perhaps a defect in the aluminum (i.e. out of spec or varying thickness that wasn't caught) or battery warping over the course of the first few charge cycles.

I don't have a bent phone, but I'd be annoyed if I did and it were concluded without any evidence that I had misused my phone, because not only have I never sat on a phone, I never even keep anything in my back pockets.

If it is a matter of some phones being "defective" (and a 2-3% failure rate for a new product would be typical), then I suspect Apple is already well aware of why some have failed and has adjusted manufacturing lines to reduce the risk in the future.

With any complex CE device, there are going to be variances in the quality of each component. For instance, my iPhone 6 would be perfect but for a slightly "loose" volume up button (by comparison the volume down sticks out slightly more and has a firm press) and occasionally sticky home button. I've seen others without these issues, but instead with yellow screen blotches or some other minor problem.

TL;DR: It'd probably be a mistake to conclude that all iPhones of a particular model are equally susceptible to bending.
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The problem is, the people arguing about treating your phone responsibly refuse to believe that there is even a potential of a slight defect even in the smallest number of devices - "it's YOUR fault for sitting on your phone" and "it doesn't just bend on it's own."

They want to point out numbers... they think that just because there isn't a massive amount of people complaining about this issue NOW that it won't ever happen. That CLEARLY means it's all hype, right? Because if the phone isn't bent after 3 weeks, that GUARANTEES that it will last for 2 years and there isn't a problem with any of the devices. It's user error. Am I right? :rolleyes:


Great response, by the way. I agree completely.
 
tg81 said:
It will be interesting to see whether or not Samsung will replace bent Galaxy Note 4's now that its been shown that they can also be bent quite easily by hand. Given that this has been the standard that has been used by Samsung to strongly infer that the iPhone is defective, they can hardly now claim that its not a problem.
http://www.youtube.com/watch?v=SDIu-GcX5aM&list=UUsTcErHg8oDvUnTzoqsYeNw
If they do start replacing bent note 4's that will surely put pressure on Apple to change their policy.
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saab9573 said:
you're the typical example of what I've just said.

you want to be able to sit on your phones so you blame Apple for your misuse.

I've got a solution for your problem. Get a thick plastic android!

but wait.....they might bend too!

http://youtu.be/SDIu-GcX5aM

:rolleyes:

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magic!
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Why only 380K views? Man, the iPhone "bend" video got over 5 million views.
 
It does seem that their could be a very small issue where some phones may have a defect and will mishapen.

I say mishapen rather than bend because that is what has happened to my phone. It's lost its shape rather than bent.

There is a big difference from a phone losing its original shape and it being bent due to damage.

Maybe that is why they are stopping it at store level.

Apple will know exactly which are the genuine defected phones and who are trying it on through damage

A little look up of a serial number is all it takes.

Also. My replacement is still pending due to stock shortages. Read into that what you will.
 
Surf Monkey said:
Lost its shape?? How exactly is that supposed to happen???
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buckled or warped a little like this one perhaps

BzfoM3HCYAM_UbI.jpg
 
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