That is just lucky, most times they will NOT do that. They only replace the faulty one.
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Apple Launches AirPods Pro Service Program for Crackling/Static Problems and ANC Issues
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Yep, I wish Bose would. I was SHOCKED! SHOCKED! on how bad Bose is. I felt so 100% sure they were top notch customer service but they are NOT. To many complaints out there and they hardly ever do recalls or replacement programs. I'm one of those that had the Bose earphones Soundsport Free issue and I still have a bad pair in my drawer waiting for a recall as they are out of the 12 month warranty.
I had this issue also. I only had the issue in the right bud. Apple took care of it with a mail in return claim. They sent me a new one and haven’t had problems since.
I bought my AirPods Pro 6 months ago. Have used them everyday for calls, audiobooks and music. And so far I’ve not had any crackling issue. So definitely not all units are affected. I knew about the reports before I bought them, but I hoped it was not a problem with every unit. Thankfully seems I got lucky (at least so far no issues).
Now the whole reason I bought these was bad Powerbeats pro’s. Those things have a definite design problem. They never get seated properly and half the time you open the case, they are dead. I called Apple and shipped them back. But Apple returned them saying there is no issue. Long threads on forums complaining about the same problem. Guess, their quality control has been slipping. I gave up and bought the AirPod pros. So far I’ve been impressed. Just hope mine don’t develop the crackling problem now.
Now the whole reason I bought these was bad Powerbeats pro’s. Those things have a definite design problem. They never get seated properly and half the time you open the case, they are dead. I called Apple and shipped them back. But Apple returned them saying there is no issue. Long threads on forums complaining about the same problem. Guess, their quality control has been slipping. I gave up and bought the AirPod pros. So far I’ve been impressed. Just hope mine don’t develop the crackling problem now.
I literally created a thread on this just 2 days ago!
forums.macrumors.com
Anyone use AppleCare+ service for AirPods Pro yet?
My left AirPod is crackling, I think the speaker is partially blown out or distorted. I have AppleCare+ and thinking about doing an Express Replacement but not sure if I am supposed to send in only the left AirPod or the whole set. Not sure how I would feel about having mismatching AirPods...
forums.macrumors.com
2 replacments so far with the same exact problem of crackling sounds on movement or even opening my jaw, since we dont have here an apple store it has to be shipped abraod and wait 1 month for a replacment. Currently waiting to get my replacement back soon, been 3 weeks now without APP
When I chatted with Apple via the website they offered to send a new one (left AirPod Pro) in the mail.
Don’t they offer this everywhere?
I'm on my third set of AirPods Pro. This exact thing happened to the previous two pairs. I've had this pair for a couple of months, so I expect they'll also become affected at some point.
Props to Apple for replacing the previous sets, both times, without complaint or issue. It's nice to know they've identified the issue so the next time I have to replace them, I'll get a pair that'll go the distance.
Props to Apple for replacing the previous sets, both times, without complaint or issue. It's nice to know they've identified the issue so the next time I have to replace them, I'll get a pair that'll go the distance.
Hey Apple how about fixing the last firmware you automatically downloaded to all 1st gen AirPods? It was faulty there are numerous threads and videos of people saying the left or the right bud loses connection for no reason. Mine have this issue and while they still charge and hold a charge there useless when they lose Bluetooth connection. Maybe that was Apples intention to send out a faulty firmware so you would buy the AirPods Pro.
Forced to resort back to my wired buds, they just work, 🤔
Forced to resort back to my wired buds, they just work, 🤔
I had this happen in July/August and when I spoke with Apple about it, the representative made it sound as though I was not the only one having the issue.
This is not just ANC, If you are using transparency mode it happens too. its almost as if the external mic becomes loose and rattles around.
This is not just ANC, If you are using transparency mode it happens too. its almost as if the external mic becomes loose and rattles around.
Interesting I just had both my AirPods replaced for this. When I chatted with Apple they first wanted to me reset them and wait a few days. If I didn’t noticed any improvements then I should contact them again. Only then that’s when they offered to replace them.
I didn’t realize many of us had the same issue. No wonder they launched this service program before people start suing them lol.
I didn’t realize many of us had the same issue. No wonder they launched this service program before people start suing them lol.
Apple says "a very small percentage" everytime there is a problem. https://www.google.com/search?q=apple+small+percentage
So that’s wtf is happening to my APP’s.
I thought it was the phone injecting some kind of crackle/pop during some loud sounds.
I thought it was the phone injecting some kind of crackle/pop during some loud sounds.
Wow, it's good to shine some light on this and read the testimonials of the like-minded.
Like a number of others here, my left AirPod (Pro) began seeming to emit errant anti-noise in response to the impacts of my steps from walking and jogging, or other sudden movements like shaking my head. That one was replaced under warranty. I happened to ask Apple Support last night about the same issue occurring in my right AirPod, discovering the warranty coverage had ended. That would be true for every earliest adopter of AirPods Pro, and this announcement – which I was naturally delighted to read today – seems purposely timed.
The advisor from my first chat with Apple Support after the announcement of the program told me this AirPod wouldn't be covered, but my second conversation ended with a repair setup. They still reserve the right to determine whether the unit qualifies; we'll see how that goes.
At the least, I feel less burned today than yesterday by the issues. Apple products have always been highly reliable for me, and it was disheartening to begin feeling the most expensive device in a category should be the least reliable.
Like a number of others here, my left AirPod (Pro) began seeming to emit errant anti-noise in response to the impacts of my steps from walking and jogging, or other sudden movements like shaking my head. That one was replaced under warranty. I happened to ask Apple Support last night about the same issue occurring in my right AirPod, discovering the warranty coverage had ended. That would be true for every earliest adopter of AirPods Pro, and this announcement – which I was naturally delighted to read today – seems purposely timed.
The advisor from my first chat with Apple Support after the announcement of the program told me this AirPod wouldn't be covered, but my second conversation ended with a repair setup. They still reserve the right to determine whether the unit qualifies; we'll see how that goes.
At the least, I feel less burned today than yesterday by the issues. Apple products have always been highly reliable for me, and it was disheartening to begin feeling the most expensive device in a category should be the least reliable.
Just tell them you have a blown driver(similar to blown speakers), it’s what happens when you play your APP loud where it sounds like the bass sounds like it’s static and noisy. It’s normal wear and tear But Hey if apple wants to say it’s an issue worth replacing I’m all in.
i should receive a full refund for my applecare that i -aod
Apple today announced the launch of a new service program for AirPods Pro sound issues, which is designed to address AirPods Pro units experiencing static or crackling sounds or problems with Active Noise Cancellation.
Faulty AirPods exhibit the following problems, according to Apple:
Affected AirPods were manufactured before October 2020, and those who have AirPods experiencing issues can take them to Apple or an Apple Authorized Service Provider for service free of charge. Apple says that the AirPods Pro will be examined prior to service to verify that they're eligible for the program. AirPods Pro earbuds demonstrating the issue (left, right, or both) will be replaced.
- Crackling or static sounds that increase in loud environments, with exercise or while talking on the phone
- Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise
The program applies only to the AirPods Pro and not other AirPods models. It covers AirPods Pro for two years after the first retail sale of the unit.
AirPods Pro users have been complaining about issues with crackling/popping sounds during movement and problems with Active Noise Cancellation for months now. Affected users see the crackling or popping sound appear over time, and it appears to occur when something causes the earbud to move or vibrate.
Article Link: Apple Launches AirPods Pro Service Program for Crackling/Static Problems and ANC Issues
Even the repair program for 2011 (15“/17“) MacBook Pro video issues supposedly affected „a very small percentage“.
Yes, I was going a bit nuts/crazy because it happens very rarely on my side and makes me wonder what I just did... but sometimes I take them out from the case and the left says 85% and the right one 15%. At some point I was even thinking that it charges them in bursts one side at a time.
