I was going to buy a used but excellent condition iPhone X for relatively cheap. Do you think that's a bad idea now? How likely is it that I'll face this issue?
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Apple Launches iPhone X Display Module Replacement Program to Address Touch Issues
- Thread starter MacRumors
- Start date
- Sort by reaction score
Yup. Considering it's a manufacturing flaw, nothing short than a brand new device would suffice.
Not at all unexpected as the X was quickly discontinued. The build quality is borderline junk.
It’s free whether or not you have AppleCare or not. My X Apple Care just expired last week. I’m taking my X in for this repair. Oddly today when this article was published I noticed my screen getting worse.
Make a Genius Bar appointment first.
Every electronic component wears down over time, but yes a second hand phone has a lot more life than a second hand car in doggy years...
[doublepost=1541831837][/doublepost]
Spin it any way you like, if it has made its way into customers hands it is by definition second hand.
Sure because with Touch ID the iPhone won't have a screen or multi touch functionalities anymore thefore these issues won't happen again...
Every Apple product in last 8 years have defects. What happened to Apple quality control? I am having the same issue with my iPhone X and thought that I am not touching properly. Bad Apple.
What exactly is the “display module”?
Will they replace the entire screen or just a component?
Will they replace the entire screen or just a component?
My phone has been having issues sometimes. For example, pressing sometimes my “m” or “p” or “delete” keys are not responsive (or sometimes some other key), or my the back button too. Couldn’t figure out why.
Also sometimes when I record something (audio or video) by pressing and holding a button it will cut short as if I let go.
Also sometimes when I record something (audio or video) by pressing and holding a button it will cut short as if I let go.
Here’s hoping Apple will do the same for the 2nd gen 12.9 iPad owners with pretty much the same issues..
https://forums.macrumors.com/threads/irresponsive-screen-ipad-pro-12-9-2nd-gen.2121051/
https://forums.macrumors.com/threads/irresponsive-screen-ipad-pro-12-9-2nd-gen.2121051/
What's going on at Apple? As soon as the warranties up Apple admits a problem, Don't bother saying it's rare the first six posts, including a moderator, all random people reading a random forum admit to experiencing this "issue".
The terms and conditions that customers sign use “new or the same condition as new” and “new or refurbished goods” interchangeably. Also, a refurbished phone is the same condition as new.
Statistically speaking, new phones are broken out of the box far more frequently than refurbished phones. Personally, I’d prefer a refurbished phone.
Now, what is it, dating back a few months or when it was released, strange sentence.
What a bloody nonsense.
I’m cursed. They replaced my perfect screen as the speaker was faulty. Now it’s got touch disease ha. Got an appointment for next week. Getting the battery swapped as well.
Apple repair technicians are trained to repair phones and re-adhere the display in a way that keeps the devices IP rating.
[doublepost=1541838433][/doublepost]
The “display” includes the OLED, glass, front microphone, and some circuitry and cables behind the OLED.
If you don’t mind dealing with getting it replaced, there is nothing to worry about, assuming it was originally purchased in your country. If you buy one with AppleCare+, you could do express replacement and get a white box replacement with a brand new outer casing and battery. You would actually be better off because of the issue. If it doesn’t have AppleCare+, you would probably just get a new screen.
Last edited:
Apple employees are taught to “assume positive intent.” Even if it’s not reproducible in store, they should assume you’re telling the truth and replace the display under the quality program.
[doublepost=1541838709][/doublepost]
Apple can provide a loaner 64GB iPhone 8 (if your phone is older than an iPhone 8, youll get an iPhone 6 as a loaner) to any customer needing a repair that will take longer than 24hrs. Most of the time a display repair is a 1-2hr turnaround time though, so you’ll probably not be getting a loaner device.
[doublepost=1541839011][/doublepost]
The symptoms and root causes of this issue and “touch disease” are entirely different.
iPhone 6 Plus with a bent enclosure or dropped numerous times would have the display flicker and multitouch unresponsive. A completely new phone is required to resolve the issue.
This quality program is because of an issue with the display module, something not customer induced (unlike iPhone 6 Plus). This issue is resolved with a display replacement.
Last edited:
So Apple will replace the OLED Display, glass, microphone, and some cables? Like actually replace the front screen itself?
In fact just to add. After I had my device replaced a couple of days ago it is amazing how much smoother and responsive it is.
I took my phone in on the basis I had recurring instances of the screen being unresponsive for a couple of seconds at a time which was really noticible. But using a new device it is clear there were also a raft of ‘micro issues’ that I had just gotten used to. Times where scrolling would be very slightly delayed. Or the touch to wake didn’t work the first time. Just loads of minor touch related things that had gotten worse over time but I hadn’t really attributed to a problem until I got the bigger problems.
I could well imagine many many people currently have the issue but don’t yet put it down to a device fault.
I took my phone in on the basis I had recurring instances of the screen being unresponsive for a couple of seconds at a time which was really noticible. But using a new device it is clear there were also a raft of ‘micro issues’ that I had just gotten used to. Times where scrolling would be very slightly delayed. Or the touch to wake didn’t work the first time. Just loads of minor touch related things that had gotten worse over time but I hadn’t really attributed to a problem until I got the bigger problems.
I could well imagine many many people currently have the issue but don’t yet put it down to a device fault.
They did, but they waited long enough for several class action lawsuits to be filed.