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Apple Launches MobileMe and Apple TV 2.1

Software Update?

I've read the first 3 or 4 hundred posts, but I had to skip to the last page. Everyone needs to calm down we all new this would take some time, and it's much better this happens than the at&t servers crash for 3 days like the last time an iPhone came out and we all had a brick and no phone sitting in our rooms with our blood boiling.

That aside, my true question is: has anyone gotten the software update to work? Mine isn't showing up in either software update or in the System Preferences .Mac section either ... does someone have a direct link of some sort or pathway they know works? I'd love to at least get my comp updated to the max so the second me.com gets online I can have it running 100% ...

Thanks!
 
Daveoc64 said:
Sorry for the caps in the title, but I think this needs to be clarified.

The update only appears if MobileMe is functioning enough for System Preferences to communicate with it.

As MobileMe only worked in this way for a short amount of time, only a small number of people were able to get it.

You'll get the update when the service is working 100%
Click to expand...

ok, thanks!
 
For those grumbling about down time - the .Mac Agreement you said yes to:

AVAILABILITY OF THE SERVICE

While Apple makes reasonable efforts to ensure that .Mac is available at all times, Apple does not guarantee, represent or warrant that .Mac services will be uninterrupted or error-free, and Apple does not guarantee that users will be able to access or use all the .Mac features at all times.
Click to expand...

&

.Mac has been designed for personal use and is not intended to be used to host e-commerce businesses conducting commercial sales and/or transactions over the Internet, including, but not limited to, any online store or shop, or software distribution. Also, .Mac accounts are not intended to be used for FTP access and downloading.
Click to expand...

With some of this thrown in too

... Apple may change, suspend or discontinue any (or all) aspects of .Mac at any time, including the availability of any .Mac feature. Apple may also impose limits on the use of or access to certain features or portions of .Mac, or restrict your access to any part or all of .Mac, in all cases without notice or liability. You must read and accept any separate software or other license agreement or terms of use for particular products, services or features of .Mac, if you elect to use those products, services or features.

Apple also does not guarantee or warrant that any Content you may have in your account at .Mac will not be subject to inadvertent damage, corruption or destruction. You are responsible for backing up, on your own computer, any important documents, images or other Content. Unless otherwise expressly provided in the terms of any service or feature offered in .Mac, Apple will not be responsible for any archiving or backup of any such information. If any data, messages, images or other Content in your account and stored on the .Mac system is damaged, lost or corrupted in any way, Apple will have no obligation or liability to you except as otherwise expressly set forth in any applicable individual software license agreement for any particular .Mac feature or service.
Click to expand...
 
DocNYz said:
I've read the first 3 or 4 hundred posts, but I had to skip to the last page. Everyone needs to calm down we all new this would take some time, and it's much better this happens than the at&t servers crash for 3 days like the last time an iPhone came out and we all had a brick and no phone sitting in our rooms with our blood boiling.

That aside, my true question is: has anyone gotten the software update to work? Mine isn't showing up in either software update or in the System Preferences .Mac section either ... does someone have a direct link of some sort or pathway they know works? I'd love to at least get my comp updated to the max so the second me.com gets online I can have it running 100% ...

Thanks!
Click to expand...

The update is available from:

http://swcdn.apple.com/content/down...MJmcKHHGWGr7kKtsdpnvw4VfD8VxbSfy/MobileMe.pkg

Note that this is from apple.com so you can trust it.

The automatic update will only appear when MobileMe is working.
 
jflash07 said:
Sorry to interrupt the fight...

But does any one know when we should expect mobileme? Is this something that will be a few days out?
Click to expand...

From Apple Support:

me: is there any indication on how long it will be before mobile me is up and running?
them : I am so sorry. I do not have a time to provide. I can assure you that we are working to complete this maintenance as quickly as possible with the immediate intent to restore your services.
me: will it be today?
them: That is the intent, yes. However, I can not say with certainty when to expect the upgrades to be complete.
them: The MobileMe System Status will be updated once the maintenance is complete.For your convenience, the MobileMe System Status is available at:
them: http://www.apple.com/support/dotmac/
me: OK ... thanks for the information
them: My pleasure and I really appreciate your understanding in this matter.
them: Take care and I wish you a beautiful afternoon.
me: same to you.
them: Thank you very much.
them: Bye
 
bit_bucket said:
Yes, but have you dealt in the scale of apple. Are you dealing in the 1,000,000+ hits in a short time scale. Almost all IT people have dealt in the scale of a small company, but very few have dealt in the scale here. There are things you just don't see in QA. I have never seen a perfect benchmark driver or a perfect test. Now in small scale, yes it is easy to have a perfect test. It is darn near impossible in the scale I deal with and in the scale apple has here.
Click to expand...

Scaleability FTW!
 
t0mat0 said:
For those grumbling about down time - the .Mac Agreement you said yes to:

AVAILABILITY OF THE SERVICE



&



With some of this thrown in too
Click to expand...

We know all that, but people have basic expectations. Of course they'll put legal coverage in, I don't think anyone has seriously suggested legal action - we're just trying to use our services.
 
tigerwave said:
a) i'm not talking about going to court with them. I am just saying, in terms of general responsibility, they should be telling us what's going on. I think I have more than one "leg to stand on" in that argument.

b) the SLA or EUA ("End User Agreement") or whatever agreement you can come up with has nothing to do telling people what's happening when the service goes down. I am not saying it is unreasonable that it is down, just that it is unreasonable that they don't tell us when we can expect it to be up or why it is down.

On the other point about paying for .mac instead of mobile me, where is that .mac service you paid for? How's it working for you? Can you log on to it? Last I checked, that isn't up either so your point is moot.
Click to expand...

To address your points.

1.) Yes the SLA is the whole point, if you have not signed up for a service that guarantee's a specific up-time (service level) and that doesn't outline any requirements to update you as per the status of developments during an outage they are under no obligation to do so. That simple. While it would be nice if they did provide some more information, they aren't required to do so.

** This all depends on what the SLA actually is, if there is one. As I said in my initial post I don't have the original documents here with me (I'm at work) so I can't check.

2.) Yes my .Mac mail is working. As per Apple announcement before the outage, my .Mac mail is working perfectly fine in my email client. I am able to send & receive messages with out a problem, nor with any abnormal delay.

Don't get me wrong I am not trying to start a fight with you or anything (or anyone else). I am simply saying it isn't the end of the world the service isn't up completely at this point in time. You mail will work through a Mail client, so you can still send/receive your email (set it up as an IMAP account and you'll be fine).
 
iWeb-Firefox

AvSRoCkCO1067 said:
Hey there...my site development is done in iWeb too. Just because we're using a basic web editor doesn't mean we're not competent.

I agree with him - this outage is a bit annoying. We are unable to edit our iWeb websites (and I typically edit mine a few times a day).

Here's my website: www.peters-photography.com

You'd have no idea I designed that on iWeb if it wasn't for the web.mac.com domain...
Click to expand...

Except that your galleries don't work in Firefox 3 ... An iWeb problem that I had to fix on my site (www.grafik-dezin.com/portfolio). OK, off topic - so where's mobilme already...
 
dtyson said:
That's all you needed to say. Now go sit down and quit acting like you're Donald Trump. The service will be up when it's up.
Click to expand...

Well is that not a brilliant value added response? I am paying for the service along with thousands of others and we are not getting what we paid for and it is impacting our needs. Apple was expecting the site transition to be completed by 2:00 am PDT this morning - still not complete.

I have no idea as to what the Donald Trump statement means and I doubt that you do either.

The ongoing "fanboi" defense of this poor transition misses the point - it is not about technical mumbo jumbo - it is about customer satisfaction, being ready for prime time, and meeting the expectations that have been set.

No need to have taken one service off line and leading to this mess.

It is called performance - a concept that we all need to further embrace in this country.
 
Apple Corps said:
My ability to log onto my .Mac account for personal domain addition. Also - while I have not tried it - publishing edits to my site is something that I am not willing to try until the system is stable - that component may, or may not be, an issue.

The main message is that a 13 hour (and counting) outage is simply POOR PERFORMANCE, not what Apple had in mind I'm sure, and a problem for CUSTOMERS.
Click to expand...

Shame on you for choosing what is quite possibly the worst major web-hosting service to conduct business on if uptime is a legitimate 24/7 need.

.mac was designed for "Our Family Vacation" or "Bobby's 3rd Birthday!" websites, not to be used as a business portal. That's why they don't have uptime SLA's: Grandma doesn't really need to see Bobby at 4 am in the morning.

So quit your whining, phone somebody who could give you a real web storefront and 7 9's of uptime, and get a grip.
 
Apple Corps said:
Well is that not a brilliant value added response? I am paying for the service along with thousands of others and we are not getting what we paid for and it is impacting our needs. Apple was expecting the site transition to be completed by 2:00 am PDT this morning - still not complete.

I have no idea as to what the Donald Trump statement means and I doubt that you do either.

The ongoing "fanboi" defense of this poor transition misses the point - it is not about technical mumbo jumbo - it is about customer satisfaction, being ready for prime time, and meeting the expectations that have been set.

No need to have taken one service off line and leading to this mess.

It is called performance - a concept that we all need to further embrace in this country.
Click to expand...

MORE PEOPLE NEED TO BE SAYING "YES THEY CAN" than "It's okay, it'll be ready when it's ready"

O how mediocrity has set in to our everyday lives.
 
matthutch said:
To address your points.

1.) Yes the SLA is the whole point, if you have not signed up for a service that guarantee's a specific up-time (service level) and that doesn't outline any requirements to update you as per the status of developments during an outage they are under no obligation to do so. That simple. While it would be nice if they did provide some more information, they aren't required to do so.

** This all depends on what the SLA actually is, if there is one. As I said in my initial post I don't have the original documents here with me (I'm at work) so I can't check.

2.) Yes my .Mac mail is working. As per Apple announcement before the outage, my .Mac mail is working perfectly fine in my email client. I am able to send & receive messages with out a problem, nor with any abnormal delay.

Don't get me wrong I am not trying to start a fight with you or anything (or anyone else). I am simply saying it isn't the end of the world the service isn't up completely at this point in time. You mail will work through a Mail client, so you can still send/receive your email (set it up as an IMAP account and you'll be fine).
Click to expand...

I think you vastly miss the point.

We are angry/upset/disappointed/whatever that Apple has not met up to our expectations with this transition.

Yes, we KNOW that we have no legal coverage or anything in the terms and conditions, BUT that doesn't mean we can't complain about it. We are also not banned from discussing the outage on here.

Whatever you use MobileMe/.mac for, when it's broken that's not good enough service.
 
Apple Corps said:
Well is that not a brilliant value added response? I am paying for the service along with thousands of others and we are not getting what we paid for and it is impacting our needs. Apple was expecting the site transition to be completed by 2:00 am PDT this morning - still not complete.

I have no idea as to what the Donald Trump statement means and I doubt that you do either.

The ongoing "fanboi" defense of this poor transition misses the point - it is not about technical mumbo jumbo - it is about customer satisfaction, being ready for prime time, and meeting the expectations that have been set.

No need to have taken one service off line and leading to this mess.

It is called performance - a concept that we all need to further embrace in this country.
Click to expand...

You ARE NOT paying for business web services!!!!!!!!!!!!!!!!!!!!

You are paying for PERSONAL web pages.

E-mail is working 100%
 
philipk said:
What is your difficulty?

I have three .mac e-mail accounts. ALL of them are working fine.

Nothing else is working at this time.

Maybe I am missing something, but what are you using from .mac (not Mobile Me) that is hurting your business?

E-mail is the ONLY thing from .mac that can be used in a business setting.

As I stated, my e-mail is working 100%
Click to expand...

Wow - you have 3 email accounts - are you a power user or what :rolleyes: :rolleyes:

emails are not the issue - iWeb / editing / publishing / personal domain management / etc. are.
 
nvbrit said:
I don't think the issue here is the outage, the issue is that Apple is not giving us an update. They stated last night that .mac would be down from 8pm PST to 2am PST while they transitioned to MobileMe, so that would indicate that by this morning we'd all be able to log in to MobileMe which is not the case. So an updated message on the me.com and mac.com pages stating a new timeframe for completion of the transition would be nice, because right now all we know is it's not working and we have no idea when it will be up and running.
Click to expand...
Unfortunately for all of us that is just the way that Apple works (or doesn't work). They never gave us any kind of status update on .Mac until everything was done (or at least they thought so), and it was very frustrating. Looks like they haven't learned.
 
Apple Corps said:
Well is that not a brilliant value added response? I am paying for the service along with thousands of others and we are not getting what we paid for and it is impacting our needs. Apple was expecting the site transition to be completed by 2:00 am PDT this morning - still not complete.
Click to expand...

Which part of
While Apple makes reasonable efforts to ensure that .Mac is available at all times, Apple does not guarantee, represent or warrant that .Mac services will be uninterrupted or error-free, and Apple does not guarantee that users will be able to access or use all the .Mac features at all times.
Click to expand...

don't you get? They told you in advance what the the T&C were, annoying though downtime is.


It's getting better. Heck - the downtime on the average human, yourself included is ~ 25% ;)
 
1. We can have MobileMe offline until it works CORRECTLY and wont crash

2. We could have MobileMe online, crashing, and unable to be fixed because Apple would refuse to take it offline.


Either way the b*tching will ensue....

Once again I would suggest Apple stagger these updates in the future! They are trying to do too much at once.
 
Apple Corps said:
Added Perspective - Apple's .Mac services have worked very well for me. My site development is done in iWeb, hosted by Apple, and I don't have to worry about site optimization, FTP uploads, etc. Their service has generally been very good for my needs. Thus - I have supported and trusted them them as "ready for prime time".

This outage is inexcusable - poor implementation design and execution - it really makes them look incompetent.

It will get fixed - but should never have happened.
Click to expand...

I agree, yahoo, hotmail/live, gmail have all done major migrations without major 13 plus hour migrations. Come on apple do you have a runner with a floppy holding up the team or what? If it where just me.com down I would not complain, but to have that and mac.com down is kinda ridiculous from a company that should know how to do a enterprise implementation. If you also recall that this new system was part of the iphone 2.0 apple embracing enterprise push it is even more so. If I were looking at this from an enterprise stand point I might reevaluate how good a fit Apple is for critical services.
 
silver25u said:
Instead of posting the same "I'm not happy" posts, lets try to do some good and use the feedback form to tell Apple directly what we're thinking - that might actually do some good.

http://www.apple.com/feedback/mac/tm.html
Click to expand...

Discussion on MobileMe Chat, I suggest everyone try it. See what they tell you!

: I thought this was suppose to be completed this morning?

l: MobileMe Launch 7/9/2008, started at 8pm PT

Joseph: Yes, that was the scheduled timeframe, but it's taking longer than expected.


: aw i c

l: any idea when it has been moved back to?


Joseph: There is no estimated time when it will be completed.

: can you tell me hours, days, or weeks. I mean this is highly anticipated in my home, and were on edge here?


Joseph: Hopefully hours, but I can't say for sure.


: i understand
 
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