'cus no one ever had a problem installing from DVD.
Got my money back
Hello Robert,
Rhonda, here from the iTunes Store. I have just finished reading your request and I want to let you know that I am here to help. I understand that you were charged three times for the new OS X Lion and you are also having issues downloading it . When it comes to your money, I can certainly appreciate how important it is to feel that you are treated fairly, and I would be more than happy to help you out with this today.
I'm sorry to learn that this item did not meet the standard of quality you have come to expect from the Mac App Store. I have submitted this item for investigation. Apple takes the quality of the items offered on the Mac App Store seriously and will investigate the issue with this item. Although, my suspicion is that because it was just released, the server is over whelmed. Please try again shortly.
In five to seven business days, a credit of £55.98 should be posted to your Visa and £113.45 to your Amex that appears on the receipt for that purchase.
I also checked the purchases and the only item purchased on 07/16/2011 was a $15.00 Gift Certificate. The OS X Lion's were all purchased on 07/20/2011.
Robert, I want to thank you for choosing the iTunes Store and for being such a big part of the iTunes family.
Please don't hesitate to contact me back if you require further assistance with this issue. If you reply directly to this email, your response will come straight to me.
Thank you for contacting iTunes Store Customer Support. Have a great day.
Sincerely,
Rhonda
iTunes Store/Mac App Store Customer Support