Apple Launches Quality Program for MacBook Pro Anti-Reflective Coating Issues

[alphaod]

I'm wondering if I'm in this "quality program" but I've been using an antiglare screen protector since day one, so I wouldn't know?

 

[Max(IT)]

Explain how the customer is going to know about this??

https://www.apple.com/uk/support/exchange_repair/

Stop playing the victim. As you, yourself attack anyone who comes on MR and voices concerns as a hater / basher. The hypocrisy is getting annoying, and so is the victim claim.

The biggest problem on these forums is people lecturing, and being judge jury and executioner in regards to who is hater/fanboy.

The irony is thats its some of the oldest and most loyal fans that are debating with you.....

Do you think all customers are ignorant blind people ?
Just google it, or even better go in an Apple Store with your faulty MacBook.
I don't know how difficult this could be

 

[skottichan]

Is that what was said?
Jeez, way to deliberately avoid the point.
Let’s say I bought a budget tyre with the same tread wear indicators on the side as a Pirelli or Michelin and had just as much of a superlative filled ad campaign as the brand name items, I would not gripe too much if it wore out extremely quickly, was noisy and had poor grip. Why, well because as it wasn’t a premium item I didn’t really expect it to.

Apple are deemed to manufacture premium goods and only premium goods. Even Steve said they couldn’t bring themselves to manufacture crap, (whilst that doesn’t mean that crap and cheap must go hand in hand).
Premium implies that the item isn’t only nice to have, but well made and reliable as well as expensive.The only one of those that Apple get right, Every. Single. Time. ........is expensive.

That is exactly what I said, that premium brands, such as Mercedes-Benz are not immune to recalls over manufacturing defects.

Don't forget things like the cooling system leaks on the G5 PowerMac, the G5 iMac PSU failures, the Powerbook/iBook calls, these all happened during The Steve's reign.

So repeat after me, nothing made by man or machine can be perfectly manufactured 100% of the time (industry accepted standard is ~3%).

 

[HenryDJP]

Just got off the phone with Apple. They told me I need to take a 250 mile round trip to first get the screen inspected, then book it in for a repair which can take 5 days (two journeys). They said it is not possible to pre-book a display replacement or have it in stock either. Also the fact that the screen has already been replace twice isn't a good enough reason for a complete replacement.

S*** service as usual and another reason I would never buy directly from Apple, but take out a third party warranty which provide instant replacements.

I'm 100% certain they would've allowed you to send your Macbook to their repair facility. The facility would inspect it and in a few days they would either perform the repair or replace it and send it back. There's no way in this world they would expect customers to drive 250 miles, so please don't exaggerate. Or did you leave out that they offered for you to send your Macbook to their repair facility and you just didn't want to because you couldn't get instant gratification?

"To me" it just doesn't sound like you're telling the whole story because Apple either offers to have the customer go to the store for service or send it to their repair facility.

 

[H2SO4]

That is exactly what I said, that premium brands, such as Mercedes-Benz are not immune to recalls over manufacturing defects.

Don't forget things like the cooling system leaks on the G5 PowerMac, the G5 iMac PSU failures, the Powerbook/iBook calls, these all happened during The Steve's reign.

So repeat after me, nothing made by man or machine can be perfectly manufactured 100% of the time (industry accepted standard is ~3%).

Firstly, where did you get that industry accepted figure from?
Secondly, if I paid over the odds for something expect my reaction to be over the odds when it goes wrong.

 

[AppleFan360]

I just purchased a 2015 MacBook Pro with retina. Did they fix this problem?

 

[SlipperySlop]

You mean the ghosting that the first models were subject too? They did, I got mine replaced for that very reason.

My screen was also replaced for free for ghosting. I think that was the 1st 15" macbook pro retina model.

 

[Kaibelf]

Yeah yeah yeah it's great that Apple wants to make things right. But for the people who had to endure that crap on a product that is so expensive - for many people that costs months or years of savings - kinda not awesome. When I see things like this I double down on my desire to keep this perfectly-functioning 2008 Macbook alive for as long as possible. Why would I want to breakdown and "upgrade" to a product that has issues like this?

You could have bought another product from the start, you know. And if you have to save for years for a laptop, then maybe that's not what you should spend your money on.

 

[iliasp]

After years of nagging... Thanx Apple, Top Quality Support

 

[Gudi]

Oh, a "quality" program. While you're at it, fix the cable insulation problem with every white Apple cable ever.

 

[RevToTheRedline]

Oh, a "quality" program. While you're at it, fix the cable insulation problem with every white Apple cable ever.

YES!!

 

[H2SO4]

You could have bought another product from the start, you know. And if you have to save for years for a laptop, then maybe that's not what you should spend your money on.

Really and truly, yes they are expensive and we have choice everybody knows that, but what you can’t see……Regardless of cost - if there is a quality issue it needs to be addressed. Preferably before you are left with little choice but to take class action. If you’ve F*** up, which Apple have in this case they should put it right before the threats start rolling in simply because it’s the right thing to do.

 

[netwalker]

Oh, a "quality" program. While you're at it, fix the cable insulation problem with every white Apple cable ever.

Source: https://www.quora.com/What-can-I-do-to-make-my-Apple-power-cords-last-longer

Setup a cablegate site and start another petition.

Last time I visited the genius bar at an Apple Store, power adapters had extra tape wrapped around the end of the cables.

 

[NStocks]

I'm 100% certain they would've allowed you to send your Macbook to their repair facility. The facility would inspect it and in a few days they would either perform the repair or replace it and send it back. There's no way in this world they would expect customers to drive 250 miles, so please don't exaggerate. Or did you leave out that they offered for you to send your Macbook to their repair facility and you just didn't want to because you couldn't get instant gratification?

"To me" it just doesn't sound like you're telling the whole story because Apple either offers to have the customer go to the store for service or send it to their repair facility.

It might be hard for you to believe, but Apple are not perfect.

I was on the phone to them for over 30 minutes, escalating the case to a Senior advisor. They told me because "it is repair program" it needs inspection first and they are not allowing mail-in services for this type of repair. Chat with Apple online as I did before calling them, they will probably tell you the same thing.

I have sent in via mail in services before so I know the story with that, but in this case they are not allowing mail in.

"instant gratification". Please. I've lived with this disgusting excuse of premium quality for months so another week isn't going to make any difference to me.

Do share you experience though, as you seem to be in the light of Apple's service.

 

[Celeritas]

What products are these? iClear? It would be helpful to know what to avoid...

You're cleaning it wrong.

No, it has not so much to do with the method of cleaning. This occurs with certain Macbook Pro retinas (primarily late 2013 models). There are no complaints with Macbook Air's, Pre-retinas, Imacs, etc that I am aware of. Also, there are accounts from owners of several Macbooks, with only their latest computer being affected. I have this issue with my late 2013 Macbook, and I am very aware how to clean AR coatings (I work with them daily). All indications are a production fault (likely a 3rd party manufacturer). It is great that Apple is taking ownership of this, and correcting the issue.

 

[fiveainone]

That's why I've always just used filtered water with microfiber. No problem whatsoever..

 

[MH01]

Do you think all customers are ignorant blind people ?
Just google it, or even better go in an Apple Store with your faulty MacBook.
I don't know how difficult this could be

Ummm you have said many times to me that these issues are isolated to whinning forum members, outside of the norm of the average user, and now you are saying that an average user should google and go to forums to identify these issues? Hypocrisy much??

Debating with you can be a pointless task, cause you move the goal posts!!!

Why would a user, whose machine is outside the warranty period by 3 years waste thier time to go to the Apple Store? Not everyone has one local . Would a logical person not check online if thier machine was on a recall? Why have the page ??

Your hypocrisy is killing me!!!

 

[HenryDJP]

It might be hard for you to believe, but Apple are not perfect.

I was on the phone to them for over 30 minutes, escalating the case to a Senior advisor. They told me because "it is repair program" it needs inspection first and they are not allowing mail-in services for this type of repair. Chat with Apple online as I did before calling them, they will probably tell you the same thing.

I have sent in via mail in services before so I know the story with that, but in this case they are not allowing mail in.

"instant gratification". Please. I've lived with this disgusting excuse of premium quality for months so another week isn't going to make any difference to me.

Do share you experience though, as you seem to be in the light of Apple's service.

Nah, that's okay. I'll decline, since you seem to think I feel Apple is so perfect. I still call BS on the fact that they wouldn't allow it to be mailed in. So you're saying if you were disabled or an elderly person that cannot drive, and has no one to drive you 250 miles round trip that Apple refuses mailing in the product for repair for people in those situations? Yeah. Sure. That IS a common occurrence for many people you know?

I have had my own issues with Apple, FYI, but your earlier post shows that they blocked you from any possible way of convenience. I have personally (along with many others I know) never known Apple to decline a customer from sending their product in for repair. It makes zero sense. Also if you want people to take your post seriously, lose the use of profanity. Just sayin'.

 

[antzona]

The original display on my late 2013 rMBP had the AR start to crack and separate in the upper right corner in late 2014. Apple replaced the display under warranty in October of 2014. The replacement display developed a mura/bright spot a few months later, but out of the 90 warranty on replacement parts. I have been emailing and tweeting Tim Cook daily since that point. I refuse to pay $450 for a manufacturing defect, especially when it will probably be replaced with another faulty display.

This "quality" program doesn't include the issue with muras? If not, it should. It's been an issue for years now.

 

[dcrandon]

What products are these? iClear? It would be helpful to know what to avoid...

Just use any quality cleaner that says it's for AR coatings. Dry with a soft, cotton/microfiber cloth that is CLEAN.

A real matte screen would make a difference instead of cheap anti reflective coatings...

Wait..I'm sorry, that would cost 4 more beans...

Most likely the AR coating on the screens is of very high quality. But, it was probably applied incorrectly. At least they are now putting an AR coating on. A few years back, when they switched from matte screens, I, as an optometrist, said to myself, here come the eyestrain and headache complaints from shiny screens without an AR coating.

We should only be using a soft microfibre cloth and water to clean Mac displays, no?

Just use any quality cleaner that says it's for AR coatings. Dry with a soft, cotton/microfiber cloth that is CLEAN.

 

[HenryDJP]

Just use any quality cleaner that says it's for AR coatings. Dry with a soft, cotton/microfiber cloth that is CLEAN.

I wouldn't spend much money on cleaners, I would just use of course the microfiber cloth but I would prefer to use distilled water. Very low cost solution that is safer to trust on delicate screens.

 

[bunim1]

Did your keyboard stains wipe off with water ? Or they were stuck ?

they DO wipe off with water - but they come back every few days/weeks... I always wondered if this is normal. Does it happen to anyone else?

 

[dcrandon]

I wouldn't spend much money on cleaners, I would just use of course the microfiber cloth but I would prefer to use distilled water. Very low cost solution that is safer to trust on delicate screens.

Yes, you could, however you wouldn't get much cleaning ability at all. As an optometrist, I can tell you that any eyeglass cleaner that states it's OK for AR coatings will be fine. As long as you don't buy it at the 99c store.

they DO wipe off with water - but they come back every few days/weeks... I always wondered if this is normal. Does it happen to anyone else?

Of course. With everyone. It's from your fingers.

 

[HenryDJP]

Yes, you could, however you wouldn't get much cleaning ability at all. As an optometrist, I can tell you that any eyeglass cleaner that states it's OK for AR coatings will be fine. As long as you don't buy it at the 99c store.

Ah, that makes sense, especially if soiled area needs more than water to clean it. You just gave me a very good idea. My optometrist is close by. I will drop by there and see if she carries eye glass cleaner that is AR coating friendly.

 

[MH01]

Nah, that's okay. I'll decline, since you seem to think I feel Apple is so perfect. I still call BS on the fact that they wouldn't allow it to be mailed in. So you're saying if you were disabled or an elderly person that cannot drive, and has no one to drive you 250 miles round trip that Apple refuses mailing in the product for repair for people in those situations? Yeah. Sure. That IS a common occurrence for many people you know?

I have had my own issues with Apple, FYI, but your earlier post shows that they blocked you from any possible way of convenience. I have personally (along with many others I know) never known Apple to decline a customer from sending their product in for repair. It makes zero sense. Also if you want people to take your post seriously, lose the use of profanity. Just sayin'.

Maybe read the conditions of these programs .

Here is an example

https://www.apple.com/support/iphone6plus-isightcamera/

Send in repair is not an option, specifically says the item needs to be inspected first.

Don't call BS if someone's experience is inline with apples official statement!