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Apple Launches Quality Program for MacBook Pro Anti-Reflective Coating Issues

Derekuda said:
I promise you it has nothing to do with listening to customer feedback, and is more about trying to avoid a class action lawsuit.
If apple listened we would have bigger batteries, All iphones would be in 1080, and no more 16gb phones.
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No .. we'd still be using Blackberry's and android BB clone phones. Remember, everyone told Apple they couldn't make a smartphone.. GOOGLE was copying BLACKBERRY (QRTY keyboard and all) until they saw the first iPhone; literally we'd have for android BB clone crap phones!

So yeah.. YAY for not listening to dumb @ss consumers! :p
 
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bushido said:
happened to my 2012 one last November. they replaced my display free of charge after talking to the manager. the keyboard and the trackpad rubbed into the coating. nowadays i always place a soft mat inbetween before closing the lid
Click to expand...

After rubbing a matte screen years ago I bought a 20 clothe. No scratches ever again.

solamar said:
No .. we'd still be using Blackberry's and android BB clone phones. Remember, everyone told Apple they couldn't make a smartphone.. GOOGLE was copying BLACKBERRY (QRTY keyboard and all) until they saw the first iPhone; literally we'd have for android BB clone crap phones!

So yeah.. YAY for not listening to dumb @ss consumers! :p
Click to expand...

Sometimes the customer is 100% right (bigger screens). It took Apple years to realize this.
 
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solamar said:
No .. we'd still be using Blackberry's and android BB clone phones. Remember, everyone told Apple they couldn't make a smartphone.. GOOGLE was copying BLACKBERRY (QRTY keyboard and all) until they saw the first iPhone; literally we'd have for android BB clone crap phones!

So yeah.. YAY for not listening to dumb @ss consumers! :p
Click to expand...

Well, it's not so much Apple "didn't listen", it was more like that was the time Apple was STILL being entrepreneurial; still pushing the then-limits of human imagination.

I'm not seeing it now. Phones get thinner, and laptops get force-touch, while other manufacturers are AT LEAST putting more and better into their own systems. Thinner phones and laptops with force-touch are NOT groundbreaking improvements. I am very disappointed, and I'm getting ready to buy a new Asus laptop, NOT one from Apple...
 
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Derekuda said:
I promise you it has nothing to do with listening to customer feedback, and is more about trying to avoid a class action lawsuit.
Click to expand...
While I definitely agree 100% with this part of your post.....

Derekuda said:
If apple listened we would have bigger batteries, All iphones would be in 1080, and no more 16gb phones.
Click to expand...

You're in a unicorn world if you think the majority of Apple's customers squawk about stuff like this. Only the whiny online forums and a handful of tech-gadget reviewers make such noise about these things. Forums and reviewers represent a very very very small percentage of Apple's customers and Apple knows that there's no pleasing of these type of people no matter what they offer so they are not going to cater to them.
 
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HenryDJP said:
You're in a unicorn world if you think the majority of Apple's customers squawk about stuff like this. Only the whiny online forums and a handful of tech-gadget reviewers make such noise about these things. Forums and reviewers represent a very very very small percentage of Apple's customers and Apple knows that there's no pleasing of these type of people no matter what they offer so they are not going to cater to them.
Click to expand...

I think this same argument was made about larger screened iPhones, iPads, and just about everything else under the sun. Apparently no one cares about X until X happens, then it's a big deal.
 
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Derekuda said:
I promise you it has nothing to do with listening to customer feedback, and is more about trying to avoid a class action lawsuit.
If apple listened we would have bigger batteries, All iphones would be in 1080, and no more 16gb phones.
Click to expand...
That's an absurd comparison. Making requests for feature improvements or hardware changes is very different than correcting a defect.
And how can you promise anything? Are you an apple employee/insider? You're guessing based upon your cynicism, that's all. Nothing more. I readily believe apple over anything you promised. Sorry, but res ipsa loquitur.
 
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bushido said:
happened to my 2012 one last November. they replaced my display free of charge after talking to the manager. the keyboard and the trackpad rubbed into the coating. nowadays i always place a soft mat inbetween before closing the lid
Click to expand...

They did the same with my 2012 MBPr just 6 weeks ago as well. It's all about how you present the problem to the support engineer, I'm guessing.
 
crashoverride77 said:
In most European countries Apple customer service is incredible since they follow the same guidelines. For example in Europe warrant recently needs to be at least 2 years compared to the 1 year in America etc.
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but you as the customer have to proof that the issue persistet from the day you purchased it after 6 months which is obviously near to impossible plus if you did not buy it at Apple you are screwed cuz warranty is with the retailer not manufacturer. i only got my macbook screen fixed after 20 months cuz i bought it at the apple store. if i had bought it at a random store like Media Markt they wouldnt have fixed it for free
 
SamVilde said:
Yeah yeah yeah it's great that Apple wants to make things right. But for the people who had to endure that crap on a product that is so expensive - for many people that costs months or years of savings - kinda not awesome. When I see things like this I double down on my desire to keep this perfectly-functioning 2008 Macbook alive for as long as possible. Why would I want to breakdown and "upgrade" to a product that has issues like this?
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Because all products have potential issues, both new and old. If you saw this problem under your AppleCare warranty, it would be replaced...and since those of us who purchased the first MBPr in 2012 just lost our Applecare this quarter, the timing of this extension is just about perfect.
 
Derekuda said:
I promise you it has nothing to do with listening to customer feedback, and is more about trying to avoid a class action lawsuit.
If apple listened we would have bigger batteries, All iphones would be in 1080, and no more 16gb phones.
Click to expand...
That's cynical. Avoiding a lawsuit might just be a welcome side-effect of good customer service. Also, listening to what customers want in future products (which they have no problem selling in the configurations that they do!) is a completely separate matter to listening to customers whose products are out of warranty and are under no obligation to accept the fault as their own.

That said, this clearly is Apple's fault. Commendable that they accept the issue and deal with it. Better than the investigative journalism required to get other companies to admit to failings in older products...
 
navaira said:
You're cleaning it wrong.
Click to expand...

Some people never let things die. I'm willing to bet this guy goes home at night and when the pets are outside he yells to everyone "Who let the dogs out?" while holding back his burst of laughter. His family just stares at him like o m g. I bet whenever he answers his phone, he still says Whaaaaaaaaaaaats Uuuuuuuuuuuuup and then giggles and cackles. The person on the other ends says, o m g. He probably still goes to burger joints and says "Wheres' the beef" while chuckling at his self-perceived cultural superiority. Then gets in his little car speeding down the streets in his yelling "yolo, yolo, yolo!"

Yeah, guys like this never give up. I'm sure he start bellowing laughter and saying to himself "I'm reading it wrong..."
 
DHagan4755 said:
What products are these? iClear? It would be helpful to know what to avoid...
Click to expand...
I was wondering this myself.

I usually use the cleaning cloth and solution (if necessary) that come with a pair of glasses, since they're even softer (plastic), and have a similar antireflective coating, so I figure the stuff should be extremely gentle.

Thus far that's worked fine for me, although my previous-gen MBP does indeed appear to have a bit of coating loss up near the camera (odd,since it's not in contact with anything, nor is it where I'd be "scrubbing" while cleaning), so I was wondering if maybe I'd done something off. It's not on a visible area of the screen, so I was basically ignoring it, but good to know that I can get it fixed if it gets worse or I start caring.
 
I had mine replaced 3 weeks ago after contacting exec relations. They approved next day and then it spent about 5 days being replaced as they couldn't do the job at the apple store.

Mine happened after cleaning the screen with water+microfiber cloth. Same cloth I used for 2 years on this same laptop.

MBPR Late 2013 purchased in Dec. 2013 btw.
 
macintoshmac said:
When there is a definite issue, Apple is the most likely to take action to help consumers. People can scoff at Apple's behaviour while they are undergoing the problem, but the fact is that Apple is still the most likely to offer help. No other company does this.
Click to expand...
If you never buy any other products you could be right, but I've had stuff repaired out side of warranty if it's a defect, but keep believing that Apple is a great company and its not just doing this to take the heat off them.
 
bennyprofane said:
Apple just replaced my screen 3 weeks ago because of this. I was really lucky, I had bought it 23 months ago at that time but apple gives 2 years in Europe (the EU fined them for a couple of years for not doing it, so they came around). Anybody knows if the new screens still have this issue? And how to prevent it?
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They told me it was 3 years.. (Which was lucky as they then replaced my iMac screen.) :) Either way they're good for out of warranty repairs here in Europe.
 
I brought a mbp Retina back in April. Soon as I heard about this I went right to Amazon and brought a screen protector. I paid too much money for my baby I don't want it ruined by some tie dye looking screen.
 
bushido said:
i bought one of those after it happened to mine

https://www.amazon.de/gp/aw/d/B002E...spell&pi=AC_SX110_SY165_QL70&keywords=islaver
Click to expand...

Thanks, just ordered it for me.

Makosuke said:
I was wondering this myself.

I usually use the cleaning cloth and solution (if necessary) that come with a pair of glasses, since they're even softer (plastic), and have a similar antireflective coating, so I figure the stuff should be extremely gentle.

Thus far that's worked fine for me, although my previous-gen MBP does indeed appear to have a bit of coating loss up near the camera (odd,since it's not in contact with anything, nor is it where I'd be "scrubbing" while cleaning), so I was wondering if maybe I'd done something off. It's not on a visible area of the screen, so I was basically ignoring it, but good to know that I can get it fixed if it gets worse or I start caring.
Click to expand...

The apple genius who replaced my screen at the apple store told me only to use water and a microfibre cloth.
 
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