How do you know the adhesive on the screen protector won't strip off the anti-glare coating? :O - is what I'd be worrying about anyway.
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Apple Launches Quality Program for MacBook Pro Anti-Reflective Coating Issues
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Wasn't Apple taken to court over this by some customers? I'm sure I read it somewhere but could be wrong. Still nice to see them fix the issue for free.
There's no adhesive. The screen protector is static.
I need to do something to protect the screen. I spent too much money on it.
Good. As much as I love the rMB and, to a lesser extent, the rMBP screen issues have been why I haven't jumped. I hope the end date means Apple is working on a solution which will prevent this from happening going forward.
That's all I have ever used and my screen still has this issue. The coating shouldn't come off with normal cleaning with a damp cloth.
I had the same issue on mine a few months back and apple replaced my screen at no charge without question 
I also love having to pay for extra support, on top of a product that was already over priced, because the product had a design flaw. Absolutely LOVE it.
What happened to this forum? It feels as if something is missing, but I will try my best to change that.
Steve would have never allowed this, Tim has to go. Customers are just using it wrong, Safari not ****** enough.....
Apple are sorting out a problem, and loads of people are still moaning, and come up with completely unrelated
stuff (iPhones etc). Isn't it a good thing that something gets resolved, even if it took a long time?
Steve would have never allowed this, Tim has to go. Customers are just using it wrong, Safari not ****** enough.....
Apple are sorting out a problem, and loads of people are still moaning, and come up with completely unrelated
stuff (iPhones etc). Isn't it a good thing that something gets resolved, even if it took a long time?
Apple should switch to matte displays for ALL devices (Mac and iOS). At least as an option. End of problem.
Not necessarily. This has been a known issue for years. My personal experience with Apple is radeongate, where I was one name in a list of many that joined a class action law suit. It wasnt until that law suit gained legs and looked unstoppable that they decided to act.
I love OSX, and want to keep buying macbook pro's and other products, dont even mind paying the Apple tax in many ways, but sometimes their actions make it a difficult decision (both financially and in principle) for me as a consumer to stick with the products I enjoy using.
Secret Warranties were supposed to have disappeared with Japanese automakers in the 1990's.
Secret Warranties are a poor practice. If you are going to stand behind your product, your customers, your mistakes you make your warranty extensions public and benefit from the positive resonance that comes from having your customer's back.
Secret Warranties are a poor practice. If you are going to stand behind your product, your customers, your mistakes you make your warranty extensions public and benefit from the positive resonance that comes from having your customer's back.
Wow. Never thought I'd see this happen.
Tim must have had "vision."
There are numerous positive treads sown throughout this site. This simply is not a candidate. It's cuts both ways with Apple Apologists.
Tim must have had "vision."
There are numerous positive treads sown throughout this site. This simply is not a candidate. It's cuts both ways with Apple Apologists.
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There are numerous positive treads sown throughout this site. This simply is not a candidate. It's cuts both ways with Apple Apologists.
Apple Apologists notwithstanding, have you read the comments on this forums? I beg to differ, but "numerous" is exactly the opposite.
Can people stop blaming themselves for this. Oil from skin / keyboard / trackpads CANNOT cause an AR film to come off as they don't touch when the lid is closed. Too much B.S. from ARS / AASP trying to cover their asses. Its a manufacturing defect (application method) If you use cleaning methods contrary to Apples' directive here: https://support.apple.com/en-au/HT204172 then you may be up for the cost.
You have obviously not gone down the right path to get it fixed as it is a defect of the panel itself and the consumer cannot be blamed. Speak to AppleCare and advise this is unacceptable and did not come like this. If they keep trying to charge you, speak to Tier 2 and send pics. If they knock you back, ask to speak to Customer Relations and they will most likely get the screen replaced for free - hell even mention now you are worried about the AR Coating as well (extra ammo) on top of this.
My screen had the AR coating issue, AASP originally knocked it back and said call Apple for authorisation. I chatted to Apple support online and supplied pics, and they told met his will be fixed at no cost no matter what. A specialist then called me and approved the full screen replacement at no cost. My last option would have been to email Tim Cook, but did not have to take it that far. I said a week ago there were Chinese whispers of an Apple repair programme for this and I was right.
FINALLY!
I've reported this many time to Apple but maybe now they will get their act together.
I've reported this many time to Apple but maybe now they will get their act together.
To be honest my information and deductions were a combination of forums / FB AR group / and information from Apple itself. I said just under a week ago there were Chinese whispers of a repair programme soon and I was correct. This is no small issue, especially when this is happening all around the world. Plus comparing information based on the different outcomes and claims by customers / AASP's / AR's. Misinformation is paramount with this issue.
To make matter worse Macrumors publishes incorrect information like "The anti-reflective coating wearing off or delaminating has resulted from various circumstances, including the pressure of the MacBook keyboard and trackpad on the display when closed, and the use of incorrect third-party cleaning solutions with microfiber cloths" There is no variety or circumstances, its an AR coating applied to the glass during manufacturing. Trackpads and keyboards cannot wear off the AR coating as these do not touch due to the rubber gasket around the lid which creates and air gap and prevents direct touch. Additionally, anyone that has used non-approved cleaning methods as dictated here https://support.apple.com/en-au/HT204172 should not have their screen replaced at no cost as their actions directly contravene Apple's info.
In fact Apple recommends only use a lint-free cloth and water - that's it, and that alone caused mine to have the coating issue and the screen was replaced at no cost to me. As for those AASP's blaming the customer and asking them to pay up they should be heavily fined and penalised as well, plus those customer's will get a refund. There should be penalties to ARS's trying to label it "cosmetic" to avoid fixing the issue without cost. Again communication gone awry.
To make matter worse Macrumors publishes incorrect information like "The anti-reflective coating wearing off or delaminating has resulted from various circumstances, including the pressure of the MacBook keyboard and trackpad on the display when closed, and the use of incorrect third-party cleaning solutions with microfiber cloths" There is no variety or circumstances, its an AR coating applied to the glass during manufacturing. Trackpads and keyboards cannot wear off the AR coating as these do not touch due to the rubber gasket around the lid which creates and air gap and prevents direct touch. Additionally, anyone that has used non-approved cleaning methods as dictated here https://support.apple.com/en-au/HT204172 should not have their screen replaced at no cost as their actions directly contravene Apple's info.
In fact Apple recommends only use a lint-free cloth and water - that's it, and that alone caused mine to have the coating issue and the screen was replaced at no cost to me. As for those AASP's blaming the customer and asking them to pay up they should be heavily fined and penalised as well, plus those customer's will get a refund. There should be penalties to ARS's trying to label it "cosmetic" to avoid fixing the issue without cost. Again communication gone awry.
All products have flaws. None are perfect. If you have the bad luck to get a flaw, or if a component fails early on, having support means peace of mind which means time (and money) for me. For a laptop, three years of repairs and replacements is well worth the extra cost.
I'll add that all of my experiences with repairs and replacements have been painless. That, too, is worth money to me, because of the convenience and because the cost of repairs would have far far exceeded the cost of AppleCare. You get to choose what satisfies you. So do I, and Apple Care is one of the reasons I buy Apple products.
When I saw screen problems starting to develop this week—before this announcement—I felt confident that I'd be able to get a replacement screen because of still being under Apple Care. I usually have my laptops three years and I've found that having that third year covered is of great benefit. To me. You may feel differently, of course.
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I bought my 2015 rMBP 15 the week it came out, so I believe I've had it around 5 months now, maybe a little less. I heard about the problem but I was kinda figuring Apple had done an internal update for it, appears going by this article they haven't and it can happen to any of them including ones being made right now? Either way I've inspected mine and it appears to be good still, I've never cleaned it with anything but a chemical free micro fiber, but accordion got the article it could stem from the pressure of the keyboard too, so I went ahead and ordered one of those edge to edge custom fit microfiber keyboard/screen protectors.
I keep my macs for 8-10 years and the price I pay for them needs to reflect that. I'm not rich enough to buy a $2800+ computer every year from it falling apart or becoming out of date, thats why I've stuck with Apple, they've generally been good for me.
I keep my macs for 8-10 years and the price I pay for them needs to reflect that. I'm not rich enough to buy a $2800+ computer every year from it falling apart or becoming out of date, thats why I've stuck with Apple, they've generally been good for me.
I feel better now,mine is fine but I got very anxious and upset when I read about this problem.
Now the real question is,have they addressed the issue and re-designed/ re-made the display coatings? or the replacement will be just a brand new display with same coating?
Now the real question is,have they addressed the issue and re-designed/ re-made the display coatings? or the replacement will be just a brand new display with same coating?
I tried to Apple Store and over the phone support. Never got to Tier two...I ended up just swapping the screen myself. Easy repair and I got a good screen on eBay for under $150.
That's what I'm wondering, like with a vehicle recall the product is usually replaced with a redesigned updated part, not the same one that will fail again. I would like to see if there is any documentation on Apple actually addressing this with an updated design.