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Apple Launches Quality Program for MacBook Pro Anti-Reflective Coating Issues

The Mad Kiwi said:
That's all I have ever used and my screen still has this issue. The coating shouldn't come off with normal cleaning with a damp cloth.
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As the article described, it is not necessarily caused by cleaning. In my case you can clearly see that the damage in the coating is related to touching the aluminum surface when it is closed. Those are the areas where the arms and hands are resting when using it actually as a laptop. I assume those that always use it on a desk with external keyboard and mouse won't see the coating issue.
 
fenderbass146 said:
I tried to Apple Store and over the phone support. Never got to Tier two...I ended up just swapping the screen myself. Easy repair and I got a good screen on eBay for under $150.
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For further reference just ask for someone higher and you will got to Tier 2 who have the authority to offer the fix for free. Worked for me and cost me nothing.

netwalker said:
As the article described, it is not necessarily caused by cleaning. In my case you can clearly see that the damage in the coating is related to touching the aluminum surface when it is closed. Those are the areas where the arms and hands are resting when using it actually as a laptop. I assume those that always use it on a desk with external keyboard and mouse won't see the coating issue.
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No it is not, that's the lies people are told and believe. The glass is actually inset from the aluminium frame - it's not flat. Your screen should not lie flat on the metal frame due to the rubber buffer / gasket seal around the edge of the screen. The coating issue happens without touching it, its an issue with how it is put on during manufacturing. We must stick to facts, not assumptions, innuendo, inferences, and guess work.

RevToTheRedline said:
That's what I'm wondering, like with a vehicle recall the product is usually replaced with a redesigned updated part, not the same one that will fail again. I would like to see if there is any documentation on Apple actually addressing this with an updated design.
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If the same hardware fault occurs 3 times the whole system is replaced. The issue is the screen coating, nothing else. No physical design change required. I believe the issue is how the coating is applied.
 
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ArmCortexA8 said:
If the same hardware fault occurs 3 times the whole system is replaced. The issue is the screen coating, nothing else. No physical design change required. I believe the issue is how the coating is applied.
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How is the glass and display made on a macbook pro? On my iMac the glass is held on by magnets. When Apple replaces the issue on affected MBP's are they having to replace the whole screen, LCD and all, or are they not bonded together?
 
ArmCortexA8 said:
No it is not, that's the lies people are told and believe. The glass is actually inset from the aluminium frame - it's not flat. Your screen should not lie flat on the metal frame due to the rubber buffer / gasket seal around the edge of the screen. The coating issue happens without touching it, its an issue with how it is put on during manufacturing. We must stick to facts, not assumptions, innuendo, inferences, and guess work.
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It might not be touching it actually but fact is, that the damage in the coating correlates to the aluminum casing. I can see the trackpad shape and the line where the keys end mirrored in the coating damage (similar two 2nd photo in the post) and that's a fact, not an assumption.

Plenty of the example photos show that it can't be the result of incorrect cleaning of the screen.

In this one you can even recognize the keys:

photo.JPG

found at: https://discussions.apple.com/thread/6068947?start=75&tstart=0
 
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RevToTheRedline said:
How is the glass and display made on a macbook pro? On my iMac the glass is held on by magnets. When Apple replaces the issue on affected MBP's are they having to replace the whole screen, LCD and all, or are they not bonded together?
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The MBP / MBPR displays including the aluminium shell are all one piece, so the whole display is replaced completely. The iMac has a magnetic panel, but not on laptops / notebooks. It all bonded together on the MBP / MBPR.
 
netwalker said:
It might not be touching it actually but fact is, that the damage in the coating correlates to the aluminum casing. I can see the trackpad shape and the line where the keys end mirrored in the coating damage and that's a fact, not an assumption.
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If I close the lid on my MBPR the screen does not touch the trackpad or keyboard, therefore your's should not either. This may also point to an issue with the display hinge where its sitting too low. The case should never touch the screen as thats why you have a rubber gasket around the display border.
 
This is the similar thing my 2011 unibody, so i'm kinda shocked Apple just seen this happen and pulled attention to it. When back then, its was deemed "ok"

On the 2011 unibody is was easily noticeable when screen was off, but if it's not happening yet on the Retina 2015, how can u make it happen ?

Just rubbing the screen would do this ? or what ? Whats the best way to cause this issue and see without waiting out. ?
 
Mine started chipping off two days after getting my top of the line MBP. The one they replaced it with had an entire screen problem, so that got switched out as well. I went through 3 MBP's within one month before getting one that finally worked.
 
DHagan4755 said:
What products are these? iClear? It would be helpful to know what to avoid...
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Would be good to know. I have used iClear and it doesn't do any "immediate" damage, can't say about longer term. I use them only occasionally on my rMBP, iPad and iPhone.

I had Apple care and took my rMBP in a month before its three years were up. One day I was cleaning some greasy keyboard marks off the screen with a microfibre cloth and a spot of saliva. I was rubbing with a "small" amount of force, not enough that the coating should come off.

Apple replaced the screen, noting that it was probably key pressure on the display - all they had to go on was a 5mm round blemish in the middle of the screen, all other keyboard grease marks came of fine before I took the rMBP to Apple.
I do carry my laptop in a backpack.

So what was it that caused the delamination?
  1. Long term use of iClear - I don't think so otherwise the whole screen would be affected.
  2. Use of a microfibre cloth with some pressure - could be, but must have some other factor too otherwise the coating is crap.
  3. Keys pressing against the screen while closed in a backpack. I could understand this, probably the most likely reason, but shouldn't happen. It took 3 years and a microfibre cloth to happen to me. Perhaps a mixture of 2 & 3
Apple covering this for 3 years only is slightly understandable, but personally to me should be more like 5 years.
 
It was so annoying on my Macbook Pro that I persevered and rubbed the entire coating off... Wonder if I'm still eligible?
 
This started to happen to my MacBook Pro Retina 13" (2014) about a few months ago and when I saw this article I contacted Apple, showed them the pictures that I also attached here, and they are sending me a box so I can send in my Mac and get my whole screen replaced. Happy me! :D:D
 

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Blah blah blah something-gate 16 gb 5400 rpm profits greed blah blah. Am I macrumoring right?

Step 1) Don't use solvents on your screen (even the ones that say they are good for electronics)

Step 2) LIGHTLY wipe with microfiber (not the thick cloth, the thinner kind)

Step 3) If you must, BARELY wet it with a bit of water to make it slightly damp.

There. No peeling in your coating.

I swear they better not bring back matte finishes. Terrible.
 
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nylon said:
I had this issue show up this year on an Early 2015 rMBP 15". It was replaced under Apple Care without issue.
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What exactly was your issue ? Stains that wouldn't wipe off ?

My MacBook Pro Retina 13 gets keyboard stains that do wipe off. Am I considered from the defective units ?
 
JimmyHook said:
Step 1) Don't use solvents on your screen (even the ones that say they are good for electronics)

Step 2) LIGHTLY wipe with microfiber (not the thick cloth, the thinner kind)

Step 3) If you must, BARELY wet it with a bit of water to make it slightly damp.

There. No peeling in your coating.
Click to expand...
My screen has been cared for this way. The coating is starting to peel.

I'm blaming it on demonic possession.

WilliamG said:
I wish they would bring them back. I miss the days of no reflections.
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I have the last 30" matte Cinema Display. So gorgeous.
 
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bunim1 said:
What exactly was your issue ? Stains that wouldn't wipe off ?

My MacBook Pro Retina 13 gets keyboard stains that do wipe off. Am I considered from the defective units ?
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It was the issue that is mentioned in this topic i.e. the coating on the retina screen was slowly starting to erode on various parts of the display.

I doubt stains on the screen that disappear with wiping qualify. Only permanent damage.
 
Joshoon said:
Had the exact same problem!
Never used any liquid on the screen, but it was probably caused by oil from my fingers that was on the keyboard, and the screen probably hit the keyboard when it was in my backpack.

It wasn't covered by warranty by that time (February 2015), but got it fixed under warranty anyways, because I also had white spots in the screen, and this was covered.
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Did your keyboard stains wipe off with water ? Or they were stuck ?
 
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