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Apple Launches Quality Program for MacBook Pro Anti-Reflective Coating Issues
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It might not be touching it actually but fact is, that the damage in the coating correlates to the aluminum casing. I can see the trackpad shape and the line where the keys end mirrored in the coating damage (similar two 2nd photo in the post) and that's a fact, not an assumption.
Plenty of the example photos show that it can't be the result of incorrect cleaning of the screen.
In this one you can even recognize the keys:
found at: https://discussions.apple.com/thread/6068947?start=75&tstart=0
Could this be from people using it in clamshell mode? Anyone see this, that has never used it in clamshell?
You have no guarantees it will fail again or it won't. Fact is a new display will probably fix the issue and mine was replaced before this programme. Apple legally need to do this, and have yet to advise the cause of this problem. There is no updated design as not required.
It may, and soon they will have a site to check your serial number, like other repair programmes.
If your 2011 system still has this issue or a history of it see your local ARS / AASP and / or email Tim Cook - tcook@apple.com and you will get a response in about 2 days. 2015 models may also have this issue, yet to be confirmed. This is nothing to do with "rubbing the screen". The AR coating starts to break away and when you try to clean the screen with a lint free cloth and tap water - as recommended by Apple.
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Distilled water! Regular water would be just as bad as anything because of impurities
Support documents from Apple clearly state to only clean the screen with a lint free cloth and water - nothing else - https://support.apple.com/en-au/HT204172. Mine started a a couple of spots - looked like dried water then it got worse. This is nothing to do with pressure as the screen has a black rubber seal / gasket around it and this touches the lower case, so this is not key pressure on the display as they don't touch and never do. That's more of Apple's excuses for lack of a better reason.
I would never use 3rd party products for screen cleaning as it's not recommended, supported or endorsed by Apple. This is a coating issue - apparently the way its been applied.
Why? It's under warranty. Unless you spilled water in it they will fix it at no cost for ya
That is what I use, mostly the microfiber cloth and some heavy exhaling onto the screen. Works like a charm every time. Not sure WHAT these people are using to clean
. One would think to use common sense.........
While Apple does listen to customers, sometimes they don't always satisfy those customer voices that say "Gimme GIMME more stuffs for da same money$!!!"
Oh dear. What you're failing to understand is that this is a *fault* of these screens, Jimmy.
I own a 15" rMBP, a 13" rMPB and a 12" MB, along with an iMac and TV with anti-reflective coating. Only the 13" has ever displayed this peeling effect, despite all these objects getting cleaned in the same way.
The 13" rMBP displayed peeling the first time the screen was cleaned. This is unprecedented based on my long experience of cleaning anti-reflective LCD panels.
Yes as people in Germany, Hong Kong etc have had their screens replaced for free as well. Im in Australia and mine was replaced only this current week.
Image retention / burn-in is also not normal but a separate issue to this. Still with image retention the screen should also be replaced no questions asked.
Damn how often do the details have to be repeated? This occurs during normal use as it did on mine - display open. It's a coating issue, nothing else.
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Couple of questions:
- has the coating issue itself been fixed, or will the replacement screens start showing the same issue in time?
- how do you get the screen replaced, just book a Genius appointment, or is there a special programme (such as for the iPhone 5 sleep/wake button issue)
Thanks.
- has the coating issue itself been fixed, or will the replacement screens start showing the same issue in time?
- how do you get the screen replaced, just book a Genius appointment, or is there a special programme (such as for the iPhone 5 sleep/wake button issue)
Thanks.
The coating is only applied during manufacturing and may have been a dodgy batch as far as we know. Apple do not re-apply the coating. The screens are replaced with a brand new screen - mine is Revision 3A - LG - mine's already been replaced and I still have the plastic protective film on the screen and apple logo.
Engadget have advised this programme will not be able to be access on their usual site, and instead you must see your ARS / AASP as they know about this issue, for a free new screen. The now all know about it and you are covered for up to 3 years from date of purchase. If you happen to have 3 screens with this issue, Apple replace you whole computer. My system was just within 12 months and was replaced this Wednesday passed.
mine has this issue around the edge of the screen in very specific patches. Hopefully i'll get cover for this issue in the UK, is there an apple website quoting this or is it just internal emails so far?
My rMBP when I put it in my backpack does have the keys touch the screen because I can see the skin oils on the keys transfer to the screen in the form of squares. I'd agree that I don't think this causes the coating to come off but couldn't rule it out.
Microfibre cloths can be lint free, depends on the type. I think avoiding lint cloths in probably to do with the build up of static from using them.
Like you imply, any screen coating should be durable on a laptop and Apple indirectly has admitted there is an issue with their coating.
Rmbp = 2012.
Talking quite a few years, not months. Well done to the people who organised these online petitions , cause Apple was not listening.
Great result, people get thier displays fixed and Apple avoids a law suit.
Owning one, this is good news for me. And appreciate the efforts of those who rallied everyone to surface the issue. I don't use my rmbp too often so will have look if I have an affected model.
Though having re-read the story, is not official.
It's great that apple has "launched" the program, though it's not public knowledge and apple will not be putting it on its website/support pages . So unless you are a member of forums such as this or happen to read the news on the day, you will not know you are entitled to have it repaired.
That is not looking after your customers. That's trying to keep it low key as possible and only addressing the ones that come forward, hoping that most will think it's outside the warranty window and buy a replacement.
You may even get into a situation where you visit a genius who has not seen the internal Comms for whatever reason, and you will have no proof this program has been launched.
Anyone have experiences with these programs in the past that were not publicly acknowledged?
Though having re-read the story, is not official.
It's great that apple has "launched" the program, though it's not public knowledge and apple will not be putting it on its website/support pages . So unless you are a member of forums such as this or happen to read the news on the day, you will not know you are entitled to have it repaired.
That is not looking after your customers. That's trying to keep it low key as possible and only addressing the ones that come forward, hoping that most will think it's outside the warranty window and buy a replacement.
You may even get into a situation where you visit a genius who has not seen the internal Comms for whatever reason, and you will have no proof this program has been launched.
Anyone have experiences with these programs in the past that were not publicly acknowledged?
Is that what was said?
Jeez, way to deliberately avoid the point.
Let’s say I bought a budget tyre with the same tread wear indicators on the side as a Pirelli or Michelin and had just as much of a superlative filled ad campaign as the brand name items, I would not gripe too much if it wore out extremely quickly, was noisy and had poor grip. Why, well because as it wasn’t a premium item I didn’t really expect it to.
Apple are deemed to manufacture premium goods and only premium goods. Even Steve said they couldn’t bring themselves to manufacture crap, (whilst that doesn’t mean that crap and cheap must go hand in hand).
Premium implies that the item isn’t only nice to have, but well made and reliable as well as expensive.The only one of those that Apple get right, Every. Single. Time. ........is expensive.
We all know nothing is perfect or lasts for ever, don’t be obtuse.
Me too. I’m waiting for them to update it. If not then it’s a curved LG for me.
Wrong. It depends where the item is being sold. In the UK we have pretty good consumer protection and the sale of goods act implies that Apple must make goods of sufficient quality or that they MUST address it. That might not mean a redesign but legally they have to address it.
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I'm late to the thread but I don't think that is the cause of the problem here. I don't think proximity to the keyboard is the cause but rather the coating is defective in some fashion.