No. It proves components aren't up to quality sometimes.
My proof of this is that theres been more models of Macbook Pro than just the 2011 model.
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Apple Launches Repair Program for Late 2013 Mac Pro Video Issues
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No. It proves components aren't up to quality sometimes.
My proof of this is that theres been more models of Macbook Pro than just the 2011 model.
Apple's recall policies are greedy and anti-customer.
For the vast majority of product in the field, thanks to iCloud, Apple know the email address of every potentially affected device's user.
Yet instead of contacting owners directly, Apple has non-publicized secret warranties and PR releases, or a hyperlink on the bottom of the homepage, if it's a safety issue.
Such behavior can only be explained by the desire to minimize the cost of fixing non conforming product (I.e. Quality defects) at the expense of customer safety, satisfaction and goodwill.
As an example of the stupidity of this approach, one could make a few assumptions, do the math, and find that for the AC Adaptor recall, if Apple contacted every affected customer, mailed a replacement and paid for return of the defective part (this could be aided by giving a 10$ iTunes credit to be used within 1 month), Apple's cost would be around a couple percent of last month's quarterly profit.
For those of us that love Apple and hold it to the standards it claims to have set for itself, it is necessary to call the company out for not only not "doing the right thing", but being hypocritical in its approach to quality and safety remediation.
Tim (and last month, the company) like to reference Dr King's persistent question quote to promote the social side of the business. That's all fine and good, but my persistent question on the business side of the company is "is Apple doing enough to protect customers, their satisfaction, and the brand's reputation?" And here, the answer is clearly no, Apple fails to clear the bar of rhetoric and expectation they themselves have set.
For the vast majority of product in the field, thanks to iCloud, Apple know the email address of every potentially affected device's user.
Yet instead of contacting owners directly, Apple has non-publicized secret warranties and PR releases, or a hyperlink on the bottom of the homepage, if it's a safety issue.
Such behavior can only be explained by the desire to minimize the cost of fixing non conforming product (I.e. Quality defects) at the expense of customer safety, satisfaction and goodwill.
As an example of the stupidity of this approach, one could make a few assumptions, do the math, and find that for the AC Adaptor recall, if Apple contacted every affected customer, mailed a replacement and paid for return of the defective part (this could be aided by giving a 10$ iTunes credit to be used within 1 month), Apple's cost would be around a couple percent of last month's quarterly profit.
For those of us that love Apple and hold it to the standards it claims to have set for itself, it is necessary to call the company out for not only not "doing the right thing", but being hypocritical in its approach to quality and safety remediation.
Tim (and last month, the company) like to reference Dr King's persistent question quote to promote the social side of the business. That's all fine and good, but my persistent question on the business side of the company is "is Apple doing enough to protect customers, their satisfaction, and the brand's reputation?" And here, the answer is clearly no, Apple fails to clear the bar of rhetoric and expectation they themselves have set.
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Integrated GPU's eliminate a lot of options... Serviceability, upgradeability, etc...
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The car companies do this all the time. How it's legal is a mystery, but such is our subservient governing class. The 'do nothing Congress' sure acts fast to protect their owners.
Well, the GPU's in the nMP *are* replaceable (just not available to end users) and while MXM is a good idea for upgradability, anything in a socket is more prone to issues and failure due to socket issues.
Odd! We have about 15 (we have more mac pros, but I'm estimating that we bought about 15 from that time period) of these machines in my group (I actually have two of them myself). We have never encountered this issue! We run the graphics cards pretty hard too... with 3 monitors hooked up to each one and some with 4k monitors. We also do fairly heavy 3D modeling and simulation on them.
You would think that one of our machines would have showed the issue by now. It must be a very small selection of the machines that have this issue.
EDIT: I just reread the dates. My MPs are from before then. We do still have mybe 5-6 in that rsnge though and haven't noticed an issue. We'll keep an eye on them!
You would think that one of our machines would have showed the issue by now. It must be a very small selection of the machines that have this issue.
EDIT: I just reread the dates. My MPs are from before then. We do still have mybe 5-6 in that rsnge though and haven't noticed an issue. We'll keep an eye on them!
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I've owned many a laptop with MXM boards and never had an issue with the GPU. It's Apple's obsession with thinness and planned obsolescence is what's driving them to remove all upgradability and ease of repair.
I believe they now design to remove their most common service problems. We have seen this with the iPhone and it is the reason why the machines themselves are basically designed to be replaced instead of repaired. And at the same time to get you to purchase Apple Care.
What's disappointing, is how long it takes Apple to own-up to the problem and even more disappointing, for the geniuses at the genius bar to acknowledge that in fact your unit falls under the recall.
That'll be the next Mac Pro.
It'll consist of the CPU, integrated graphics, and RAM (if that) and a bunch of TB3 ports.
Everything else (HDs, graphics, connectivity) will be external and for the customer to pay for enclosures, cables, dongles, etc. because they feel this will make the Mac more innovative, expandable, modular, and flexible.
In other words, they'll give us a rebranded Mac mini....
Still, I'd prefer that over current offerings if properly supported.
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I'm curious, does this extend to all GPU models? D300s, 500s and 700s? I'm seeing a lot of D500s and 700s but not many 300 owners reporting problems.
I'd rather they release a new Mac Pro, instead of another Mac Pro Mini!
Not only is it the length of time, but also what the REPs cover and when they cover it. The 2011 and 2012 MBPs aren't fixed. They are still going to die on from the same GPU problem in the near future. However that repair program, which was only announced last year, is ending on Feb 27th of this year, or three years from the DOP. Still, for an issue that will probably never be able to be fixed, that's ridiculous. Owners will eventually have the machine die on them prematurely. I had 8 - count them eight - logic board replacements in my 2011 15" in the first year. AppleCare hadn't even kicked it yet.
Plus to fall under any of these REPs you have to be having the problem. That's fine, I can understand that. But when the problem can affect most/all of the machines manufactured (like the 2011s) they should all be repaired at least once regardless of the working state. After that, if the issue resurfaces the repair should also be covered.
Also, Apple has a tenancy to hide what it can under the rug. The 2011 and 2012 MBPs and the AC adapter program were only made public because they were well known issues. It was never known that Apple had a REP for certain Apple TV 3rd Gens for Wi-Fi problems. When I had two ATV3s in similar serial ranges die, it was cause for suspicion. It was only after doing some research that I found someone had leaked the program from an AASP. Not only did the local store (including managers) not know about the program, but by the time I found out I had already paid to replace one of them, and both would have been covered under that program. I did take it to Apple before I replaced it though, and they didn't do anything because it was out of warranty.
I was compensated with a free iPod nano, although only after twisting arms and talking to Customer Relations. Mind you, I basically paid twice for an Apple TV - 1 originally (the one that failed, and 2 when I had to buy a new one to replace it.
Awesome! Thank you! Does it apply to all the graphics cards or only certain models during the affected time frame? Any sort of program number would be extremely helpful too!
Actually, Apple is the one that has eliminated upgradeability. And they worked so hard all these years to achieve that for their entire product line. Even with dedicated gpus, Apple made sure that no Mac owner has the ability to upgrade the gpu.
The "new" Mac Pro is already out since 2013. Now it's 2016 and there's not even one official upgrade option. And thanks to its proprietary design, there's no 3rd party / unofficial option as well.
2016 enters into the realm of very low power GPGPUs, whose current 28nm designs become 14nm LPP. Whose memory says goodbye to GDDR5 and hello to HBM2. Whose accompanying circuitry for PCI slot discrete designs from 1/rd to 1/2 size of their prior incarnations and four or more times the performance.
The reason Apple waited was to be able to have these new designs to shove into the Can and eliminate your concerns, while improving the chassis design along the way.
Discrete GPGPUs are just beginning a rennaissance. Intel is going to get thumped in 2016.
The reason Apple waited was to be able to have these new designs to shove into the Can and eliminate your concerns, while improving the chassis design along the way.
Discrete GPGPUs are just beginning a rennaissance. Intel is going to get thumped in 2016.
Apple says both of the dual graphics cards must be replaced on Mac Pros exhibiting any of the symptoms/issues outlined.
AMD's FirePro D500 (high-end model) and D700 (built-to-order) GPUs are affected. The base AMD D300 GPU is not listed.
I have updated the article with this information.
So funny, I was just struggling to get my Mac Pro to start up, with two monitors... my every morning battle.... and this is the first thing i read... Unfortunately a little late... two years of pain.
I am sure that ANYONE dropping that money for that machine knows what is buying