kdarling
Contributor
Ball Grid Array
https://en.m.wikipedia.org/wiki/Ball_grid_array
Also see my post #285 for pics:
https://forums.macrumors.com/thread...r-iphone-6-plus.2015814/page-12#post-23943752
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Apple Launches 'Touch Disease' Repair Program for iPhone 6 Plus
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Ball Grid Array
https://en.m.wikipedia.org/wiki/Ball_grid_array
Also see my post #285 for pics:
https://forums.macrumors.com/thread...r-iphone-6-plus.2015814/page-12#post-23943752
Ain't that the truth. We're screwed either way. Apple has failed to give us what we want/expect and we are left with NOTHING to replace our aging devices.
So what do we do? We languish? Suck it up and give Apple our money anyway? We rip the band-aid and quit Apple completely? Do we go Windows? Linux? Which flavor?
That is the choice that every Apple user that doesn't drink their Kool-Aid is faced with today.
To you.
But who cares. They are made to withstand normal wear and tear. Which for a car means hitting the odd pothole and for a phone mens the odd drop and being subjected to periods in tight pockets.
Wow what a Stevie Wonder response.
serialtoon
macrumors 6502a
Or for only $650 more, you can step into the luxuriously new, spacious iPhone 7 now featuring less ports and more ways to send emojis.
If it is a manufacturing issue then by law they have to extend the warranty. Just look at the 5 year old laptops getting repaired for free because of failing ATI chips.
sracer
macrumors G4
That is the hard truth of the matter.
Should there come a time when I must move away from macOS devices (my iMac and 11" MBA are still going strong), I have decided that I'm going... Linux.
I've been playing around with Elementary OS, an Ubuntu Linux distro heavily influenced by OSX. I installed it on a Dell Inspiron 14 (that was previously barely running Win10).
Not only is Elementary attractive-looking, but performance and responsiveness are excellent. This Dell that could barely run Win10, easily runs Elementary without breaking a sweat. Switching to Linux would necessitate shifting gears to a different application set, but it would be easily possible. No way will I go back to Windows. (except perhaps for my XP and Win 7 notebooks that I keep around)
shareef777
Suspended
All iPhones up to the 6 had metal EMI shields ... no issues.
iPhone 6+ moved to a sticker ... issues come up.
iPhone 6s/6s+ and up moves back to a metal shield ... no issues
Uh huh ... let's blame the customers and charge a $150 loyalty fee for each one!? Is this the additional revenue sources Tim was talking about?
iPhone 6+ moved to a sticker ... issues come up.
iPhone 6s/6s+ and up moves back to a metal shield ... no issues
Uh huh ... let's blame the customers and charge a $150 loyalty fee for each one!? Is this the additional revenue sources Tim was talking about?
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I had a 6+ which had a touch related issue 10 months into it's warranty.
Apple swapped it out because their screen replacement machine had broken probably through over use xD
Anyway, I was back to the Apple Store after a week with my replacement device because that too had a touch screen issue, wouldn't register my inputs and then randomly started recognising phantom inputs.
I'll be selling this phone soon and getting a 7. I'll just end up out of pocket if I don't.
Apple swapped it out because their screen replacement machine had broken probably through over use xD
Anyway, I was back to the Apple Store after a week with my replacement device because that too had a touch screen issue, wouldn't register my inputs and then randomly started recognising phantom inputs.
I'll be selling this phone soon and getting a 7. I'll just end up out of pocket if I don't.
This is incorrect in the US.
The warranty period is the only length of time required by law to repair or replace a manufacturer defect.
That is literally what a warranty is.
Now having one year warranties doesnt free you from civil lawsuits.
Apple likely decided on a repair program to stop the lawsuits thought they were not legally required to do so.
[doublepost=1479498453][/doublepost]The only thing here that bothers me is that Apple has still likely not fixed the cause of the issue...
Even if you pay the $150 fee, the issue will still happen.
Its a design flaw.
I gave up looking for an appropriate place for this post - so here goes.
I would like to know how we can differentiate the trolls from the genuinely concerned, and the genuinely involved users, in each case now.
Because, here on MacRumors, if anybody says anything negative about Apple, there is quite a high proportion of posts that defend Apple's position, whatever that may be in each case, come what may. And I do not believe that serves most people here on the forum.
It is making it difficult and frustrating to get information or to even have a rational debate.
MacRumors, in my opionion, does not equate to 'macdefenders'. It also doesn't equate to 'machaters'. It is a place for people who are interested in, or more usually, people who have loved and are invested in, Apple products, to discuss the latest developments in a company that provides both consumer products and 'professional products' and their merits within these contexts.
As far as I am concerned, discussing these products, and giving them a negative opinion does not mean I am a 'whiner' or whatever label gets attributed - it may just mean that this product does not meet my expectations or even my hopes.
Some of the recent posts have confirmed to me what I feared - there are quite a few people who are trolling, pure and simple. Here is an example : The recent post about 'Touch Disease'
I have been coming here as a reliable source for years and years. There may have been complaints, but I don't remember abuse and trolling like this. Maybe I am mistaken.
Perhaps we can have some kind of 'subforum'? Where people who genuinely love (or loved...) Apple can discuss what has been going on recently in an adult fashion - one that involves exploring the possible future alternatives that affect our livelihoods on a level that is actually helpful - rather than - Windows sucks man! Perhaps we could have a forum where, if we don't posit a totally positive opinion about Apple, we don't have to endure these inane posts from xyz or whoever - that seem to want to defend Apple even if they are being kicked in the face by 'Apple' when they are posting.
Sorry to say - to the trolls and the 'defenders' of the Apple Empire - this is not the place for you - in my opinion - this is a place for people who genuinely love and/or depend on what Apple does - and that impacts them daily in a professional or personal way. If I'm wrong, as I suspect now that I am now in this 'new Apple world' , I will go away, with a lot of sadness. Because this is clearly no longer a place for me and my hopes and concerns.
One question though - where can somebody like me go now? If I cannot ask questions and give opinions here on MacRumors, without the onslaught of nonsense from trolls/MacDefenders? Where can I, as someone who used to love Apple with a passion that I imagine these trolls cannot understand, as it has been born from decades of daily use of their products and 'old' philosophy? I can't go back to MacOsRumors coz it doesn't exist anymore. ...
I would like to know how we can differentiate the trolls from the genuinely concerned, and the genuinely involved users, in each case now.
Because, here on MacRumors, if anybody says anything negative about Apple, there is quite a high proportion of posts that defend Apple's position, whatever that may be in each case, come what may. And I do not believe that serves most people here on the forum.
It is making it difficult and frustrating to get information or to even have a rational debate.
MacRumors, in my opionion, does not equate to 'macdefenders'. It also doesn't equate to 'machaters'. It is a place for people who are interested in, or more usually, people who have loved and are invested in, Apple products, to discuss the latest developments in a company that provides both consumer products and 'professional products' and their merits within these contexts.
As far as I am concerned, discussing these products, and giving them a negative opinion does not mean I am a 'whiner' or whatever label gets attributed - it may just mean that this product does not meet my expectations or even my hopes.
Some of the recent posts have confirmed to me what I feared - there are quite a few people who are trolling, pure and simple. Here is an example : The recent post about 'Touch Disease'
I have been coming here as a reliable source for years and years. There may have been complaints, but I don't remember abuse and trolling like this. Maybe I am mistaken.
Perhaps we can have some kind of 'subforum'? Where people who genuinely love (or loved...) Apple can discuss what has been going on recently in an adult fashion - one that involves exploring the possible future alternatives that affect our livelihoods on a level that is actually helpful - rather than - Windows sucks man! Perhaps we could have a forum where, if we don't posit a totally positive opinion about Apple, we don't have to endure these inane posts from xyz or whoever - that seem to want to defend Apple even if they are being kicked in the face by 'Apple' when they are posting.
Sorry to say - to the trolls and the 'defenders' of the Apple Empire - this is not the place for you - in my opinion - this is a place for people who genuinely love and/or depend on what Apple does - and that impacts them daily in a professional or personal way. If I'm wrong, as I suspect now that I am now in this 'new Apple world' , I will go away, with a lot of sadness. Because this is clearly no longer a place for me and my hopes and concerns.
One question though - where can somebody like me go now? If I cannot ask questions and give opinions here on MacRumors, without the onslaught of nonsense from trolls/MacDefenders? Where can I, as someone who used to love Apple with a passion that I imagine these trolls cannot understand, as it has been born from decades of daily use of their products and 'old' philosophy? I can't go back to MacOsRumors coz it doesn't exist anymore. ...
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nvmls
Suspended
For 50 bucks more you could just buy the book and switch parts from there..
Yep, thanks for that. I've been considering Elementary too. My Macs are also going strong, given they've had relatively recent repairs (2011 17" & 27" iMac, 2012 15" hi-res cMBP). I've yet to install SSDs on them (waiting for prices to drop even further), but when I do, they'll scream, since I'm using a RAID 0 setup now.
For hardware, I'm looking at a Razer Blade Pro 17-incher or the Stealth with Razr Core. Hopefully when my Macs give up the ghost all Razer machines will have even more polish on them; it looks like those guys are targeting us (former) Apple fans specifically. Plus, they're black. 😀
[doublepost=1479500186][/doublepost]
Don't be put out by the cheerleaders, man.
I also come here for useful info. I'm not interested in sucking each other off on how great Apple is.
I already like(d) Apple, so I want to know:
A. If there are issues with current products (that I didn't know about)
B. What the solutions are
C. How to do something I didn't know to do
For example, I learned of several Apple Repair Programs, through discussion in these forums, that have literally saved me thousands of dollars.
I also learn what products to avoid, bugs to wait until a fix is released, etc.
So, even if Apple has NOTHING I want, I still own Apple products and will always be interested in what Apple does regardless. I will voice my opinion on said products, and will gladly hear others opinions. I might learn that something that was an issue before has been mitigated for my use-case, for example.
So again, don't be discouraged. Apple is a company selling products in exchange for our hard-earned money.
We owe NOTHING to it, and/or its users.
Those who don't want to hear people point out the flaws in their beloved Apple-girlfriend can go suck it. Hard.
mi7chy
Suspended
Perhaps this defect was by design to keep their service department busy as a profit center otherwise it would be an idle cost center. Apple used to make products like the Apple II series computers that still work after almost three decades but these days it seems like products are designed for early obsolescence that either require premature repair or replacement.
Apple should have said: "This is a large thin phone and it might flex. We should design a circuit board that either fully floats or is attached at only one spot so that it doesn't bend when the phone body bends."
I think it is a heat issue. The touch chip is on the opposite side of the board from the main SoC. The touch chip is half inside and half outside the footprint of the SoC. When the SoC gets hot, it might bend the board in ways that affect the touch chip.
Excuse the Australian only post...
Anyone presented this problem to Apple here and had them try to charge you to fix it? The consumer law gives you a warranty of 24 months or longer depending on the defect.
Anyone presented this problem to Apple here and had them try to charge you to fix it? The consumer law gives you a warranty of 24 months or longer depending on the defect.
No. it's not the warranty that counts it's the law that counts. In the Uk the sale of goods act means they could still be liable.
Let's just state I work for a company whose name is synonymous with a fruit. Not all of us agree with everything that comes down the pipeline(s) and we are more than welcome in openly expressing ourselves without fear of retribution. A well known example of such that eventually made headlines within the community was the very vocal internal division regarding Scott Forstall's skeuomorphic design direction that later resulted in his departure a year after Jobs passed (as per contractual agreements between parties).
That stated, I can assure you I have much more knowledge regarding matters such as these. There was an antenna issue regarding the iPhone 4. I'll try to be as concise as possible as many factors were at play.
1. The iPhone 4's antenna is the stainless steel band that runs around the edge of the phone. The antenna for WiFi, Bluetooth, and GPS is the smaller strip beginning in the bottom left and running to the top, and the cellular radio for voice and data is the much larger strip running around almost three quarters of the phone. The iPhone 4's external antenna promises improved reception over the internal antenna in the iPhone 3GS.
Of course, the caveat is that as with all external antennas, the potential for both unintended attenuation and detuning is much, much greater. The result is that anything conductive which bridges the gap in the bottom left couples the antennas together, detuning the precisely engineered antennas. It's a problem of impedance matching with the body as an antenna, and the additional antenna that becomes part of the equation when you touch the bottom left. The fact of the matter is that cupping the bottom left corner and making skin contact between the two antennas does result in a measurable difference in cellular reception.
A good source reference here.
2. The 4 was the last iPhone line with different models depending on carrier as all iPhones have the same internals (aside from the 7 with differing Intel and Qualcomm chips). A major point of differentiation is that the iPhone 4s is a dual-antenna equipped "world phone" that supports both GSM and CDMA networks -- UMTS/HSDPA/HSUPA (850, 900, 1900, 2100 MHz); GSM/EDGE (850, 900, 1800, 1900 MHz), and CDMA EV-DO Rev. A (800, 1900 MHz) -- and the "antenna automatically switches between send and receive."
AnandTech has additional information about the iPhone 4S antenna capabilities that also may be of interest.
Both of these factors contributed to various iPhone 4 antenna reception, however the biggest factor involved the stainless steel banding.
That is why I stated how it is in the US...
Remember I worked at the Genius Bar here in the states. Pretty sure I'm familiar with Apples policies
ChadKerley
macrumors newbie
I paid for an out-of warranty replacement three weeks ago for my wife's phone that was plagued with TD. (I had begged her to trade it in with AT&T when they were offering $650 toward a 7 but she wouldn't budge.) Received the replacement much faster than promised. That one too had touch issues and was replaced yesterday. After seeing this thread, I called Apple this morning and requested a refund under the program. I was quickly transferred to a Senior Advisor who took a small amount of information regarding case numbers and serial numbers and asked if she could do a bit of research and give me a call back. I agreed and got the call about 25 minutes later telling me I was "approved" for a refund. I should receive a check in the next week or so.
I am not a fanboy or apologist, but I was actually pretty impressed with the way it was handled. I was expecting to have to fight for it or explain whether and how many times the phone had been dropped or whatever other stuff they might have asked about "qualifying" events, but none of that ended up being necessary. Not sure that this is the end of the story, but at least it makes the pain of replacement a little more tolerable.
For what it's worth, the original phone showed no physical signs of damage. While I'm fairly positive it had been butterfingered on occasion, I can't affirmatively say whether or not it had been "dropped repeatedly on a hard surface." However, the wife never keeps her phone in a pocket and is pretty careful with all of her tech. My guess is it was dropped no more than 3 times over the 2+ years she had it and it was always in an Otterbox.
I am not a fanboy or apologist, but I was actually pretty impressed with the way it was handled. I was expecting to have to fight for it or explain whether and how many times the phone had been dropped or whatever other stuff they might have asked about "qualifying" events, but none of that ended up being necessary. Not sure that this is the end of the story, but at least it makes the pain of replacement a little more tolerable.
For what it's worth, the original phone showed no physical signs of damage. While I'm fairly positive it had been butterfingered on occasion, I can't affirmatively say whether or not it had been "dropped repeatedly on a hard surface." However, the wife never keeps her phone in a pocket and is pretty careful with all of her tech. My guess is it was dropped no more than 3 times over the 2+ years she had it and it was always in an Otterbox.
I always despair when I see a post like this.
A simple Google "What is BGA?" would get an instant explanation.