If this happens to my "old" iPhone 6, and Apple doesn't repair/replace for free, then I promise I won't buy another iPhone. I'll just keep using the current phones I have.
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Apple Launches 'Touch Disease' Repair Program for iPhone 6 Plus
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once again, apples manages to blame it on their customers.
nice
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knowing the culture of apple, would you want to be the engineer to admit fault?
nice
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knowing the culture of apple, would you want to be the engineer to admit fault?
If you're dying at random, try restore via iTunes and setup as new. do not restore iCloud or iTunes backup.
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Not saying that the device was damaged or that there is not an issue with the design of the device, but no case is impossible to crack or break. Even a life proof or otter box case flexes. they are designed to absorb shock but not to be rigid.
Not apologizing for Apple (take a look at my posts... I'm not fanboi). Bending is even worse for a board than a drop. While appreciated, your car suspension analogy fails because a vehicle's suspension system is intended to absorb shock. I don't think it unreasonable to expect people not to sit on a thin mobile device. You don't sit on a notebook computer either. Is it not common knowledge that flexing electronics is bad?
You should look into the 2011 MBP Graphics card issue.
Apple waited about 4-5 years to admit there was a problem (under the threat of a lawsuit?) and only then did they offer free repairs.
It was a well known design flaw that had been identified months after the device came out.
And I doubt MBPs were being dropped around on concrete like Apple would like us to believe people drop iphones.
Edit: Here's the Apple Discussion thread (it's only nearly 900 pages long):
https://discussions.apple.com/thread/4766577?start=0&tstart=0
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That's... ****ed up. I have first hand knowledge of MANY documented instances where new units had this issue right out of the box.
Implying the owners are to blame for dropping the devices is HUGELY insulting.
EDIT: Holy ****, AND they are charging for the repair? Wow Apple.
Implying the owners are to blame for dropping the devices is HUGELY insulting.
EDIT: Holy ****, AND they are charging for the repair? Wow Apple.
Whats hilarious is I recently sat on my Lenovo by accident and it was completely fine.
Also, phones go in pockets. I'm not saying a rear pocket is the wisest choice, but any pocket is going to exert some amount of flex on a device. If the iPhone 6 can't handle normal daily life then what good is it?
Furthermore, the fact that this failure only happens on one specific model of device would mean that its still a weakness and/or design flaw of the devices. If this was truly caused by "rough" handling then we would expect to see a similar failure rate amongst the physically similar iPhone 6S and 7, yet this issue is entirely limited to the 6 and 6 plus model.
This is how you can tell that it's a design flaw:
Why does this problem only affect the iPhone 6/6 Plus?
There hasn't been widespread reports of this fault affecting other iPhone models.
Why does this problem only affect the iPhone 6/6 Plus?
There hasn't been widespread reports of this fault affecting other iPhone models.
You do realize that many people put their phones in their back pockets, right? The bending seems to have been an unanticipated design flaw of the 6+ that was subsequently corrected with the 6s+.
Sure, front pocket makes sense (maybe 30 lbs of "force"). Certain lack of wisdom says not to sit on a cell phone (excess of 100 lbs of "force"). I can only guess at why the iPhone 6 models and especially the plus model are affected. A big part of it must be because they were not as rigid due in part to design and materials. The iPhone 6S line switched to a more rigid aluminum (materials) and changed some internal design to provide reinforcement (design). The longer plus model would be more prone to flexing when sat upon.
The iPhone 6 is also not water proof but it seems most people have the sense not to take it diving. Apple shouldn't have to tell people not to sit on their iPhone/iPad/MacBook/iMac either. It is common sense.
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I also know some people don't know how to drive. Doesn't mean bad drivers are a good idea.
At 0:58 it sounds Tim Cooking talking about the new campus...The spaceship campus will be competed on schedule...
Created this account just to come in here and comment on this touch disease issue. Worked at the Genius Bar for over 5 years, and handled multiple appointments per day regarding this very issue.
I can tell you from this experience that this issue IS NOT user related, and simply faulty phone internals. Not only can I tell this just from hearing multiple disproven excuses from internal sources, such as bending (not true, have seen phones extremely bent with no touch disease) to drops from the user, and all of them are false.
The biggest reason they are false is because we would have plenty of replacement iPhone's that had the touch disease right out of the box. In some cases, they would happen right when they were turned on right in front of the customer causing for a very awkward conversation.
The worst thing Apple ever made me do was charge people to fix this, and I would actively find reasons to help people out when I could. When I first read this headline, I assumed they'd be giving these replacements for free, but to find they are charging 150 dollars to fix this is beyond insane. Makes me happy I don't work there anymore, because I wouldn't be able to stand to look someone in the eye and tell them they have to pay for something Apple has all but confirmed is manufacturers defect.
I can tell you from this experience that this issue IS NOT user related, and simply faulty phone internals. Not only can I tell this just from hearing multiple disproven excuses from internal sources, such as bending (not true, have seen phones extremely bent with no touch disease) to drops from the user, and all of them are false.
The biggest reason they are false is because we would have plenty of replacement iPhone's that had the touch disease right out of the box. In some cases, they would happen right when they were turned on right in front of the customer causing for a very awkward conversation.
The worst thing Apple ever made me do was charge people to fix this, and I would actively find reasons to help people out when I could. When I first read this headline, I assumed they'd be giving these replacements for free, but to find they are charging 150 dollars to fix this is beyond insane. Makes me happy I don't work there anymore, because I wouldn't be able to stand to look someone in the eye and tell them they have to pay for something Apple has all but confirmed is manufacturers defect.
I'm right there with you. Worked as an AppleCare Senior Advisor until recently and I had those same conversations. I would send people into the Apple Store to get a replacement and they'd email me to tell me that the replacement either had the issue out of the box, or that it was having the same issue shortly after leaving the Apple Store. This was pretty much a daily occurrence (getting one or two customers a day reporting stories like that).
Luckily I was able to refund these customers' repair costs, even if they were outside of warranty, if they had paid for a repair. I know the Genius group is a bit more limited when it comes to doing stuff like that.
That's the kind of CEO Wall Street wants.
Yes. Your pocket is designed wrong!
New product idea? The iPocket! Only $399 to have it stitched onto your $49 jeans. It's the thinnest pocket ever, and it will never cause phone bending, because it is so thin, you cannot fit a phone in it.
Courage.
Wait... iPhone 6 Touch IC design flaw... but... but... it's not water proof! ...
Figuratively apple's and orange's. Dozens on this discussion forum have stated with well documented proof that it is a design/engineering flaw only effecting iPhone 6/6+ models. Why did Apple change this specific design for the 6s/6s+ models while finally half-admitting fault if it's primarily PEBKAC?
Surely they would fight it if millions of sold devices were impacted due to a lack of "common sense" as you've stated numerous times...
If they refuse to fix this for free sue Apple in your local small claims court. Have papers served to 1 infinite loop and wait for your court date. Apple will not send lawyers and you will win by default judgment. I did the same thing and they finally sent a check a day before the deadline to pay for my requested repair amount.
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Oh, that's actually a rather brilliant idea Stateside. Small claims courts are $2k or less, a no show is automatic default and unlike an individual whom the courts usually cannot compel to pay Apple would have to answer such judgment.
Well played.
There is absolutely nothing wrong with the IC design. Is it hard to understand that putting >100 lbs (45 kg) on top of a thin glass covered sliver of hollow aluminum is a bad idea? The phone flexes, solder cracks/pops, circuit eventually fails.Wait... iPhone 6 Touch IC design flaw... but... but... it's not water proof! ...
Figuratively apple's and orange's. Dozens on this discussion forum have stated with well documented proof that it is a design/engineering flaw only effecting iPhone 6/6+ models. Why did Apple change this specific design for the 6s/6s+ models while finally half-admitting fault if it's primarily PEBKAC?
Surely they would fight it if millions of sold devices were impacted due to a lack of "common sense" as you've stated numerous times. I don't think it means what you think it means...
Obviously Apple made design and material changes to improve survivability (internal reinforcement, stronger aluminum, waterproofing) but people really shouldn't be surprised that sitting on a touchscreen mobile phone lacks a certain amount of wisdom.
Don't judge others by your own clumsiness Mr. ButterFingers - I've never dropped an iPhone (but to be fair - I've not had a phone with touch disease either)
I call ********. You've never once dropped an iPhone. How long have you had iPhones?
He's preparing to rip people off.At 0:58 it sounds Tim Cooking talking about the new campus...The spaceship campus will be competed on schedule...
Why the hell Apple is charging $149 for a fault that is one of their manufacturing issues! Tim Cook seems to be so good in making efforts for giving larger profits to the company... They should fix the problem for free.
P.S. I thought that Apple has really launched the program named as Touch Disease Repair Program
P.S. I thought that Apple has really launched the program named as Touch Disease Repair Program
So much for the legendary customer service . Under Tim Cook apple now blames the cutomer and charges for their manafacturing mistakes, this is a new low.
The units I saw exhibit this were not dropped on hard surfaces.
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And the ones that suffer from This that have not been dropped ?
Users fault for not dropping them. ? Do you actually honestly believe this ?
Even if this were true, and dropping every other generation iPhone does not result in this fault.....it kinda points to the 6 plus as having a manufacturing fault....cause you can drop your 6S plus, your 7 plus and it will still work...so why fix an issue that is user error?
The units I saw exhibit this were not dropped on hard surfaces.
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And the ones that suffer from This that have not been dropped ?
Users fault for not dropping them. ? Do you actually honestly believe this ?
Even if this were true, and dropping every other generation iPhone does not result in this fault.....it kinda points to the 6 plus as having a manufacturing fault....cause you can drop your 6S plus, your 7 plus and it will still work...so why fix an issue that is user error?
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Its not a user issue. Its a manufacturing issue, and I know people who have received refurb iPhones with the touch disease on arrival. But lets defend Apple for manufacturing errors which they then charge users for.
Just like how they never admitted to the iBook G4 solder issue.
Please don't go into a career in engineering if you really think there aren't ways for a design defect to only show up after ROUTINE use in the real world.
[doublepost=1479450503][/doublepost]Not owning up to a latent defect in their design, insulting the customers intelligence by making it their fault and charging for what should be a recall will certainly be a factor when I'm next considering forking out £700+ for a phone.