Apple Launches 'Touch Disease' Repair Program for iPhone 6 Plus

[tentales]

....
Apple knowing how many units they sold know it's their fault and repair cost will be in excess of note 4 $$ loses , blame the customer . And.......still try to profit from their fault...

Yes get the difference in the severity between the two , though the principle is key here . Apple will not put the customer before the $$$ under cook.

This!
The difference between visionary leaders and bean counters. $300 braggadocios glossy design books, $150 design repair bills and GAF attitude.

 

[smacrumon]

What about customers that never dropped their iPhone?

Why is Apple engaging in blaming customers - "being dropped multiple times on a hard surface"

 

[dumastudetto]

Apple is absolutely doing the right thing here. I am glad they are offering customers a reduced cost option to repair a phone they may themselves have damaged by repeatedly abusing it. They had no need to do this, but Apple cares about their customers and wants to make all of us as happy as possible.

 

[dilbert99]

In summary:

You: "USERS FAULT! NOT APPLE'S!"
Me: Points to the evidence that says otherwise
You: "USERS FAULT! NOT APPLE'S!"

Thanks for a wonderful, intellectual conversation!

What evidence could you possibly have?
How many companies tell the truth all the time?
Look at Volkswagen...

 

[akash.nu]

Apple is absolutely doing the right thing here. I am glad they are offering customers a reduced cost option to repair a phone they may themselves have damaged by repeatedly abusing it. They had no need to do this, but Apple cares about their customers and wants to make all of us as happy as possible.

You, my man, are deluded if you think this move is out of "care".

 

[gwaizai]

only apple would charge for something thats clearly their fault and makes it sound like a good deed!

i hate them so much nowadays, they are literally the worst from a customer point of view now. its sad really, too bad i still like their products but not anything else the company stamds for now.

Apple tried pulling the same dishonest **** with me about six years ago. I found all these charges to my I-Tunes account for iphone apps I never ordered. I didn't even own an iphone--currency conversion, GPS, golfing apps. All I owned was just a Mac Book Pro and and iPod. Customer service tried to convince me that I made the charges, and just forgot. "But I don't own an Iphone, lady!" A month later it came out that hundreds of I-Tune accounts had been hacked by a South Korean App developer, who used the accounts to purchase his apps to increase his rankings in the App Store.

In those days, purchased apps awaited manual download to your computer's I-tunes. When I saw them, I didn't download them, because I had never ordered them, so they were on Apple's servers and they still wanted me to pay for them.

Apple had known about this and still tried to co-erce me into paying almost 200 dollars for stuff I never ordered. I had to go through the hassle of disputing the charges with Visa, and on the day the news article about the hack came out, I got the charges taken off my credit card.

How corrupt. This is systemic, not just Cook. I think Jobs was alive then, but not sure if he had already stepped down. I wish there was a worthy alternative to Mac OS, but until that time, I'm stuck in this eco-system, but really, despite their PR and U2, Apple is just a bunch of greedy fascists.

 

[diipii]

The issue though is that this seems to be happening without dropping the phone. Weird however that they're describing it so specifically.

Happened to someone I know who takes good care of their phone. Out of warranty repair last month - the only option was a $400 replacement through Apple.

OR!! buy another brand of phone.

 

[akash.nu]

Apple tried pulling the same dishonest **** with me about six years ago. I found all these charges to my I-Tunes account for iphone apps I never ordered. I didn't even own an iphone--currency conversion, GPS, golfing apps. All I owned was just a Mac Book Pro and and iPod. Customer service tried to convince me that I made the charges, and just forgot. "But I don't own an Iphone, lady!" A month later it came out that hundreds of I-Tune accounts had been hacked by a South Korean App developer, who used the accounts to purchase his apps to increase his rankings in the App Store.

Apple had known about this and still tried to co-erce me into paying almost 200 dollars for stuff I never ordered. I had to go through the hassle of disputing the charges with Visa, and on the day the news article about the hack came out, I got the charges taken off my credit card.

How corrupt. This is systemic, not just Cook. I think Jobs was alive then, but not sure if he had already stepped down. I wish there was a worthy alternative to Mac OS, but until that time, I'm stuck in this eco-system, but really, despite their PR and U2, Apple is just a bunch of greedy fascists.

Your situation is different and as a multi billion dollar company Apple wouldn't try to rip you off. Do you have a link to this article? Can't believe I'm completely unaware of such a huge hack.!

 

[dilbert99]

Except there are plenty of people whose phones weren't physically dropped and had these problems occur because of the manufacturing errors. But sure, Apple, let's make an excuse that points fault at the customers, and not at itself! And the fact that they're charging $150 instead of owning up to its mistakes and conducting these repairs for a lower price (Or free, IMO) is a laughable joke.

Tim Cook, you're the best CEO to get that profit.

Surely Apple would be able to tell the difference between dropped and non dropped devices.

If its been dropped, it will have dents.
If it doesn't have dents then Apple haven't made the device innards strong enough.

 

[dumastudetto]

You, my man, are deluded if you think this move is out of "care".

Apple has the highest customer satisfaction ratings in the industry precisely because they do care, and because they are obsessed with delighting all of us as loyal Apple customers.

I am proud to be an Apple customer. I could not say that I share the same pride about any other company I choose to buy products from. Could you?

 

[mixel]

Interested to see what they say here in the EU (uk).. With the 5 year fit for purpose and free of defects thing. That's got me two free iMac screen replacements from the Apple Store. If they do another they'll have spent more on replacing my iMacs bits than I spent on it in the first place. XD

(Sadly I guess they won't have to be so nice with repairs once we're Brexited, ugh.)

 

[Tsuchiya]

Ah Apple. I love you, yet you make it so hard with some of the decisions you make.

I just had a 6 Plus replaced under AppleCare+ for what I believe was this issue. Dropped maybe once or twice from my bedside table, but always in a rigid case. I wasn't blamed for it though, they swapped it without comment given that the rest of the phone was in perfect condition.

Not including the necessary shielding that has been included in previous models and using a weaker grade of aluminium with structural weak points was a massive design oversight.

 

[gwaizai]

Your situation is different and as a multi billion dollar company Apple wouldn't try to rip you off. Do you have a link to this article? Can't believe I'm completely unaware of such a huge hack.!

No, I don't have the link. It was May or June, July or August 2010. The article was on Google. I-Tunes hacked. It was only a few hundred accounts with weak passwords, and mine was stupidly simple.

The main point is that they tried to convince me it was my fault--when it wasn't, just like now with telling people oh you must have dropped the phone. This behavior of Apple's is downright insidious.

 

[Wowereit]

Happened to someone I know who takes good care of their phone. Out of warranty repair last month - the only option was a $400 replacement through Apple.

Would never pay 400$ for repairing a 6, that's more than what it's worth.
Get something else (either iPhone or Android, it's really not that huge difference anymore), throw the 6 in the drawer and wait for the class action lawsuit. Apple will have to issue a free repair program, just a matter of time.

 

[weckart]

A "disease" that occurs more than a year later... And people are naive enough to pretend they never once dropped their phone or did anything to them to cause parts to loosen up? It's completely on the users, regardless of what click-seeking websites say.
[doublepost=1479425058][/doublepost]

Wrong and naive. The problem didn't occur for almost every complainer until a year after owning the 6. There's no way in the full year they never once dropped their phone or never did anything that could have damaged the internals. It's complete idiocy to think that the users did nothing to their phones that could cause this.

A friend of mine bought one just before the 6s came out because he would not wait. He had his less than a year before it caught the disease and he looks after his phone and has kept it in a robust case since purchase. Strange that the 5s and 6s that I have dropped several times have never exhibited any of these symptoms. Probably because both have crucial support behind those chips that Apple inexplicably removed in the 6 and in the 6 only. Stop making excuses for poor design decisions. Phones are meant to take a modicum of bashing. They are portable devices after all.

 

[faded_glory]

The implication I get from reading a page and a half of the posts here is that the 6s+, whilst not indestructible, is not prone this to 'Touch Disease". Have I read that right? Because I have my 6s+ in a wooden case (to prevent it flexing at all) that triples its thickness and makes it look rather bricky. Would be great to put it in something slimmer and more elegant.

 

[2skeptical]

"some iPhone 6 Plus devices may exhibit Multi-Touch issues after "being dropped multiple times on a hard surface," causing damage to the device."

Apple's customer service fixes the stupidity of many yet again. You drop it, you pay for it. Sucks to be clumsy, Apple shouldn't have to do this, but they are and that's one reason why I stick with them.

I am not convinced that the problem has anything to do with the phone being dropped. I never dropped my phone and I still had the problem. I was able to fix the problem for a while by gently bending the phone. Which seems to be consistent with the theory online that a combination of the removal of underfill and case flexing was causing the solder bumps to disconnect. I suspect that keeping the phone in my pocket caused enough stress to cause the problem. My wife kept her phone in her purse and never had the problem. Two data points is certainly not conclusive, but I suspect the problem has nothing to do with dropping the phone.

 

[Omega Mac]

Quick question, are Apple iPhone's equipped with sensitive enough sensors to detect severe impacts? If so would this data have been available to them to make an informed out reach that is legally backed up if challenged they can point to data in a court of law that backs up the impact claim.

 

[akash.nu]

Apple has the highest customer satisfaction ratings in the industry precisely because they do care, and because they are obsessed with delighting all of us as loyal Apple customers.

I am proud to be an Apple customer. I could not say that I share the same pride about any other company I choose to buy products from. Could you?

If you search through my posts on this forum you'll see time and again I said the same thing. But Apple is not the same anymore. Their recent moves are very different and I don't know how long you've been with Apple but their customer service is not where it used to be, which is expected because the company is controlled by a different CEO.

Also, I put amazon customer service right next to Apple. Have you tried them?

 

[akash.nu]

No, I don't have the link. It was May or June, July or August 2010. The article was on Google. I-Tunes hacked. It was only a few hundred accounts with weak passwords, and mine was stupidly simple.

The main point is that they tried to convince me it was my fault--when it wasn't, just like now with telling people oh you must have dropped the phone. This behavior of Apple's is downright insidious.

That's expected behaviour though. And I don't think the accounts were "hacked". The guy was simply able to guess the passwords, therefore it's literally impossible for Apple to know if the original owner of the account has purchased it or not.

You can't just get to an Apple Store and claim you haven't made a $200 purchase when there's no way that was possible without someone knowing your password.

I think a lot of people these days actually don't get what hacking really is.

 

[2skeptical]

A "disease" that occurs more than a year later... And people are naive enough to pretend they never once dropped their phone or did anything to them to cause parts to loosen up? It's completely on the users, regardless of what click-seeking websites say.
[doublepost=1479425058][/doublepost]

Wrong and naive. The problem didn't occur for almost every complainer until a year after owning the 6. There's no way in the full year they never once dropped their phone or never did anything that could have damaged the internals. It's complete idiocy to think that the users did nothing to their phones that could cause this.

I actually paid for a replacement phone and new phone had the problem before I left the mall. I can guarantee
that I did not drop the phone in the hour it was in my possession.

 

[akash.nu]

The implication I get from reading a page and a half of the posts here is that the 6s+, whilst not indestructible, is not prone this to 'Touch Disease". Have I read that right? Because I have my 6s+ in a wooden case (to prevent it flexing at all) that triples its thickness and makes it look rather bricky. Would be great to put it in something slimmer and more elegant.

Yes, 6S is made of superior grade aluminium. So you don't need to worry about it flexing or bending.

 

[Gilligan's last elephant]

Apple has the highest customer satisfaction ratings in the industry precisely because they do care, and because they are obsessed with delighting all of us as loyal Apple customers.

I am proud to be an Apple customer. I could not say that I share the same pride about any other company I choose to buy products from. Could you?

No. I couldn't nor wouldn't say something like that. But I find it very disturbing when people do.

 

[jstorm01]

Come on people quit dropping your iPhones.... You're really pissing off Apple geez.

 

[itsmilo]

If you search through my posts on this forum you'll see time and again I said the same thing. But Apple is not the same anymore. Their recent moves are very different and I don't know how long you've been with Apple but their customer service is not where it used to be, which is expected because the company is controlled by a different CEO.

Also, I put amazon customer service right next to Apple. Have you tried them?

Yep their Customer Service hotline is not as friendly as they used to be either. A couple of weeks ago i had a question regarding my Apple Care+ and that lady literally forwarded me the terms of conditions and told me to look for the answer myself.

Last week i had to get my earphones replaced. Before they were very friendly and just sent me a new pair. Now they ask for my credit card info and that i should send back the old ones like ...