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Apple Launches 'Touch Disease' Repair Program for iPhone 6 Plus

For those Apple apologists in this thread...


Even IF the "only way" someone could have this problem is by dropping it (which isn't true, as I did and didn't drop, but there are some who insist that they are right no matter what e.g. Antennagate), how exactly is Apple "doing the right thing"? They've ALWAYS replaced the screen for $149.

It's just more of the new Apple: profit above all else.

That's fine, though. Eventually (it may take awhile, but eventually) people will start voting with their wallets. I will be when my devices need to be replaced next time.
 
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AppleDApp said:
How is this not covered under warranty or by Apple as a manufacturing defect?
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I'm willing to bet they are saying it's users fault because they don't wanna pay to repair millions and millions of phones for free.. Comes down to bottom line numbers and how much it will cost them.

Just like with attenna gate.. " Your holding it wrong. "

Instead of really admitting fault and possibly offering a fix they say your holding the phone wrong. LOL


James
 
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149 dollars to fix it? FK you, apple. I'm gonna put Note 7 in Phil's and Tim's as* and let it explode.

This is savage.
 
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Apple is at it again...$150, really, Apple? What a mess. On top of that, the $200-$300 book? I guess if iPhone sales will be down over the next few months, they have to make up that money elsewhere. Smh.
 
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BootsWalking said:
Anyone else see the irony in how Apple says this issue is caused by people dropping their phones whereas their solution to the Apple III motherboard issue was to tell people to pick up the computer and drop it?
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I find this funny that they would tell customers to do this.. Just like microsoft telling xbox owners to wrap their 360 with a towel to fix the red ring of death. Instead of admitting a failure in manufacturing, just tell consumers to fix it by getting it really hot and it might possibly solder certain key joints back together. LOL


James
 
I don't understand. If the problem is truly caused by the phone being dropped on a hard surface as Apple claims, why offer this special "repair program" for Touch Disease at all? That really doesn't make sense to me.

Offering a repair program of this nature has historically been done when Apple identifies a hardware flaw that needs to be addressed. They also have traditionally either fixed the problem at no cost to the customer or extended the window for warranty repairs on the product. Here, they're simply telling people to pony up $149 to fix the problem. Very uncharacteristic of Apple to do something like this.
 
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macjoshua said:
This is crap. I had two iPhone 6 Pluses exhibit this issue, and never dropped them. They were both slightly bent though - the first one bent over time, and the replacement was bent right out of the white box and the touch disease symptoms showed up as the genius bar guy was getting it set up.
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This is still what could cause the IC chips to act up. The slight bending of the board causes the chip solder to pop/crack. There is only the tiniest bit of solder on each contact. This is the downside to ever "thinner!"™ devices made out of weak aluminum.
 
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This is ridiculous. Imagine if Samsung charged customers $150 to have batteries replaced in their Note 7's instead of removing them from the shelves and offering refunds...
 
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definitive said:
This is ridiculous. Imagine if Samsung charged customers $150 to have batteries replaced in their Note 7's instead of removing them from the shelves and offering refunds...
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Apple is not at fault if you repeatedly sit on a big phone and the bending causes the IC chip to pop. These things are not meant to take 150 lbs of weight.
 
I don't quite buy the "design defect" angle for free replacements in that under normal usage and care the issue would not manifest—it's only if you drop your device or bend it repeatedly.

kdarling said:
Ah. Now it's clear that Samsung truly handled their Note 7 problem the wrong way.

Instead of accepting the blame and giving refunds, they should've simply charged anyone whose phone caught fire, $149 to replace it.
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Except your Note 7 would explode even if you just left it playing music and never touched it. This requires a specific set of novel circumstances. I don't expect Apple to freely replace my Macbook if I bang it around and something breaks.
 
Sedulous said:
Apple is not at fault if you repeatedly sit on a big phone and the bending causes the IC chip to pop. These things are not meant to take 150 lbs of weight.
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Way to apologise for them. The program mentions dropping not sitting. Even if it did dropping a phone is to be expected and a certain amount of resilience should be built in.
By your nonsensical logic when they eventually do get into the car business they'll charge to to replace your suspension when you hit a pot hole as you've abused your car. Even though they made the wishbones from actual wishbones sourced from the unicorns in the walled garden at Cupertino.
It'll be the Apple sinkhole suspension repair program.
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fuchsdh said:
I don't quite buy the "design defect" angle for free replacements in that under normal usage and care the issue would not manifest—it's only if you drop your device or bend it repeatedly.



Except your Note 7 would explode even if you just left it playing music and never touched it. This requires a specific set of novel circumstances. I don't expect Apple to freely replace my Macbook if I bang it around and something breaks.
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Fail. Guess what. Cars usually have regenerating. Bumpers for low speed impacts. Would be strange if they charged you for a new chassis because you'd nudged a bollard in a car park.
 
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GoodWheaties said:
The problem is a chip on the logicboard so replacing the screen does not fix it. It requires a new IC chip or new logicboard.
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That's new. I guess Apple can replace logic boards now? From everything I've read one the board goes, the Phone is toast. So something must be new with this program.
 
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