Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Apple Launches Worldwide Replacement Program for First-Generation iPod Nano

jap1198 said:
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

Apparently I'm not the only one who hasn't received a box yet. I submitted my repair order on Saturday.
Click to expand...

AndrewR23 said:
Same here. And I live 500 feet from where the box is coming from and going too.
Click to expand...

you have to sign for the empty box. any chance you have just not been home?

----------
higgins7755 said:
Submitted Ticket on Saturday, return packaging arrived Tuesday morning, posted back to Apple Tuesday afternoon, received an email from apple 10mins ok saying " Your service request has been completed and your IPOD NANO shipped on 2011-11-17. Please allow two business days for delivery (five business days if your product is an iPad that has a personalised engraving).
Your product shipped via UPS using tracking number ****************, which should be active within 24 hours.
Shipping address:
***********
*************
************* Serial Number of Original Product: 6U549F7ASZB
Serial Number of Replacement Product: 5K01000ESZB".

Really Quick turn Around.

Well done Apple.:apple:
Click to expand...

looks like a pic of a white first gen when you check the warranty coverage on apple's website.
 
sclawis300 said:
you have to sign for the empty box. any chance you have just not been home?

----------



looks like a pic of a white first gen when you check the warranty coverage on apple's website.
Click to expand...

I registered mine on Sunday and got the email saying I would have a box within two business days. Nothing yet, as of Thursday. Are they sending the packets via FedEx or does it vary? :confused:
 
Last edited:
I registered on Sat. the email said I would be receiving the return packaging within 2 business days.
NADA!
 
radiohed said:
I registered mine on Sunday and got the email saying I would have a box within two business days. Nothing yet, as of Wed. Are they sending the packets via FedEx or does it vary? :confused:
Click to expand...

I submitted my request on the 12th/Saturday and got the fedex box today, 17th/Thursday. I had to sign for the box and it was shipped by priority overnight.
 
sclawis300 said:
It is most likely more cost efficient to unload inventory of all generations of ipod nanos that are laying around instead of spending money to refurb a bunch of 1st gens.
Click to expand...

SvenSvenson said:
Getting a new Nano in exchange for your old one seems too good to be true, but how much would it cost to dissassemble an old Nano, replace the battery and fit a new case, compared to grabbing a new Nano out of a warehouse and sending it out to you
Click to expand...

You were saying?!?!?!

higgins7755 said:
Submitted Ticket on Saturday, return packaging arrived Tuesday morning, posted back to Apple Tuesday afternoon, received an email from apple 10mins ok saying " Your service request has been completed and your IPOD NANO shipped on 2011-11-17. Please allow two business days for delivery (five business days if your product is an iPad that has a personalised engraving).
Your product shipped via UPS using tracking number ****************, which should be active within 24 hours.
Shipping address:
***********
*************
************* Serial Number of Original Product: 6U549F7ASZB
Serial Number of Replacement Product: 5K01000ESZB".

Really Quick turn Around.

Well done Apple.:apple:
Click to expand...

@sclawis300 and @SvenSvenson do you still think you'll get a freebie current gen iPod? So we HAVE seen
 
I don't suppose anyone in the UK fancies swapping their nice shiny refurbished white 1G 1GB nano for my nice shiny refurbished black 1G 1GB nano when I receive it do they?
 
MST said:
I don't suppose anyone in the UK fancies swapping their nice shiny refurbished white 1G 1GB nano for my nice shiny refurbished black 1G 1GB nano when I receive it do they?
Click to expand...

black ones were 2GB, white ones 4GB so you are not exactly tradiing like for like, are you?
 
Be nice to know what replacement is, I think my mom has an old one that she no longer uses. It would be nice to have a nano around if it's a newer one. If it's the same thing it's probably not worth it.
 
Ketter6868 said:
Be nice to know what replacement is, I think my mom has an old one that she no longer uses. It would be nice to have a nano around if it's a newer one. If it's the same thing it's probably not worth it.
Click to expand...

It is going to be refurbished 1st gen nano with replaced front, back and display.

I actually like it more (I still remember the thrill when it came out and I had in in my hands) than any of the newer generations, but if you don't then it's ok.
 
Ketter6868 said:
Be nice to know what replacement is, I think my mom has an old one that she no longer uses. It would be nice to have a nano around if it's a newer one. If it's the same thing it's probably not worth it.
Click to expand...

It's refurbished. For free. How can that not be worth it..? It costs you nothing...! :confused:

----------
subp said:
black ones were 2GB, white ones 4GB so you are not exactly tradiing like for like, are you?
Click to expand...

Ermmm... my black was 4GB...
 
angel123 said:
I still wonder what are they going to replace with..Even i too had a severe problem with my battery..It went totally damaged..And more over i hope that they accept mine without the battery..
Click to expand...

It will be replaced with a refurbished 1st gen nano - new back front, screen etc. See the article on the front page.

do you mean you removed your battery yourself...? Not quite sure what they will think of that, so good luck! :rolleyes:
 
subp said:
black ones were 2GB, white ones 4GB so you are not exactly tradiing like for like, are you?
Click to expand...

Firstly, you obviously have no idea what you're talking about as other forum members have pointed out.

Secondly, it's not as though I didn't offer to trade my black 1GB nano for another member's white 1GB nano. Presumably you did read my post before you made such a condescending reply...didn't you!?!? (rhetorical).

Get back in your box, that is all.
 
iMacC2D said:
Hell, it was only recently Apple finally obsoleted the first generation 2001 iPods, up until then you could still order pristine refurbished units (with not a scratch, chip or even a single battery cycle on them).
Click to expand...

What's the difference between a brand new unit and a refurbished one without a battery cycle? Sounds like brand new and unused to me :)
Or will Apple replace my Nano with one that is used/second hand (possibly also with a different color than the one I bought) but with the same memory size?
 
Last edited:
Confuzzzed said:
You were saying?!?!?!



@sclawis300 and @SvenSvenson do you still think you'll get a freebie current gen iPod? So we HAVE seen
Click to expand...

Please, please, please show me a post where I said we WOULD get anything other than a first gen back. I said it was most likely going to be more cost effective to dump stock from any generation laying around. I never said we would get the current one.

READING COMPREHENSION FAIL!!!!!!!!!!!!!!!!!!!!!! I guess your screen name is somewhat accurate, you just didn't spell it right.
 
I submitted my service request last Sunday and no box was sent as of today, Friday. I called Apple said they have such an overwhelming response and advised to call back if no box was sent to me within a months time...

The rep was also unclear from his information as to what I would get back exactly. It seems like Apple didn't count on this large of a response and justifies why their verbiage was so vague...
 
MACedonian1 said:
I submitted my service request last Sunday and no box was sent as of today, Friday. I called Apple said they have such an overwhelming response and advised to call back if no box was sent to me within a months time...

The rep was also unclear from his information as to what I would get back exactly. It seems like Apple didn't count on this large of a response and justifies why their verbiage was so vague...
Click to expand...

Same here...I submitted on Sunday and got the email saying that I will receive the box in 2 days but still nothing as of today. I am in CA.
I'm wondering if I can just go to apple store to get this done.
 
I seriously wonder what is up!
I registered my request for a replacement last Saturday, received an e-mail the same day stating that I within two (2) working days should receive instructions and the box for returning the iPod. One week later I am still waiting for the instructions and box... :rolleyes:

Not too promising!
 
Got the box (UK, day 5 after registering). The 2 day thing in the registration email and the return by 10 day thing is a red herring. Spoke to Apple. They will honour returns. Getting more returns than they had expected (obviously because because their machines keep going for a very long time...)
 
I've never seen a "refurbished" iPod. Many have mentioned that they will replace the front casing, back casing, and battery. Will they also replace the clickwheel and the related components that are under the clickwheel ?

After 6 years, a sticky/less responsive clickwheel is really my only complaint at this point with the device. That's not a knock against the product - it simply has just worn out from hundreds of hours of use. If they don't make the clickwheel "as new" with the refurbish then this will be a waste of time.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back