That's been a complaint that people have been making about Apple for as long as I can remember.Apple is selling you what they think you need ... not what you actually want. They don't care and reading the forums it seems they can do no wrong.
Lately I've been thinking about Apple and a Lance Armstrong analogy -
"Armstrong’s greatest talent “has been his knack for granting his admirers permission to think highly of themselves for thinking highly of him.”
Apple curates its technology, not trying to please everyone. The real bend-gate is that Apple is only flexible to a point. Those who truly want something more customizable jump ship and go elsewhere (if there is something you really want, and there are enough people who also want it, then someone is bound to offer it).
I don't expect Apple to become Dell. That wouldn't work for them. I'm not sure it worked for Dell, come to think of it.