Apple Looking Into LTE Connectivity Issues Affecting Some iPhone XS and XS Max Owners

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Oct 3, 2018.

  1. CalBoy macrumors 604

    CalBoy

    Joined:
    May 21, 2007
    #351
    So just walked down the same portion of street today, varied between -73 to -85, so pretty strong, which is typical for this area generally. I don't mean to knock the XS unfairly; in some ways LTE is improved over my SE, but it also has sporadic problems. It's almost schizophrenic with its connectivity.
     
  2. tigres macrumors 68040

    tigres

    Joined:
    Aug 31, 2007
    Location:
    Land of the Free-Waiting for Term Limits
    #352
    Took your advice.

    Retured then both, but had 1 replaced/ shipped- they wanted me to test another unit. Did not have stock in any t mobile stores in the area- kind of surprised.

    If this one has same issues, its going back and will just stick with the 7 this year.
     
  3. ROLLTIDE1 macrumors 68000

    Joined:
    Sep 12, 2012
    #353
    Sometimes I feel like Apple should pay me for being a beta tester :) Heard back yesterday and the 2nd device that they did a device capture on and they are telling me it had faulty hardware just like the first phone.
     
  4. roncron macrumors 6502

    roncron

    Joined:
    Aug 15, 2011
    #354
    If Apple concedes that some of the XS units have faulty hardware, then they must be planning to allow owners of affected units to get a free replacement, even after the 14-day return window closes.

    Unless they can come up with a simple hardware fix that could be performed in store while the customer waits. That doesn't seem likely.
     
  5. Sci_Tech macrumors member

    Joined:
    Sep 14, 2016
    Location:
    SoCal
    #355
    I think that was with the iPhone 4 if I’m not mistaken. I didn’t get an iPhone until the 4s so I don’t recall that much. Don’t know if that bumper BS would fly nowadays though. Many people tend to use a case on their phone now and wouldn’t that essentially be the same as using a bumper?
     
  6. rebretz000 macrumors member

    rebretz000

    Joined:
    Sep 29, 2018
    #356
    It was the iPhone 4 but even so the bumper case was an easy fix option. Would that fly today, not sure but the fact that adding a case eliminated the issue made that easier to deal with. Adding a case does nothing for the latest antenna gate.
     
  7. Synthetic macrumors member

    Joined:
    Mar 7, 2005
    Location:
    Iowa City, IA
    #357
    Oh man I'm starting to remember all that now. Crazy all it took to fix was a bumper case, I mean I'm sure the science was there but still crazy.
     
  8. Sci_Tech macrumors member

    Joined:
    Sep 14, 2016
    Location:
    SoCal
    #358
    Exactly! I’m using a case myself and can confirm it does nothing, so a bumper fix would not do much either.
     
  9. recoil80 macrumors 68020

    Joined:
    Jul 16, 2014
    #359
    Or you may consider the Xr. The antenna design is different so it won't have the same problems the Xs has (maybe it will have different issues...)
     
  10. bad03xtreme macrumors 6502a

    bad03xtreme

    Joined:
    Jul 16, 2009
    Location:
    Northern, VA
    #360
    Now that I have been watching I get very bad wi-fi connectivity with my Xs. If I go outside my house at all the signal drops and my wife's 8 can get full strength all over the yard. Even in the house I have trouble getting a full strength signal on my 5G network.
     
  11. ph001bi macrumors regular

    Joined:
    May 26, 2015
    Location:
    London
    #361
    The lower speed also had a slower ping, you could feel it when using the phone. Pages not loading as quick, or having to wait a bit longer before a video starts. I knew this would be fixed quickly but it was just annoying having updated from an X to see the phone feeling like a downgrade.
    I also had the bluetooth bug. I haven't tested whether my car will now connect properly or not.
     
  12. jkozlow3 macrumors 6502a

    Joined:
    Jul 16, 2008
    #362
    Gotcha. 12.0.1 was just realized and supposedly fixes the WiFi issues.
     
  13. meateater69 macrumors newbie

    Joined:
    Oct 2, 2018
    #363
    After update iphone xs connected to 2.4 ghz not 5 ghz. After forcing xs to 5 ghz I don't notice any improvements in wifi speeds. As distance from router increases speeds go down just as fast as before. Wifi reception and speed has not improved in my case. I did not have the charging issue on 12.0.
     
  14. elitypes macrumors member

    Joined:
    Oct 5, 2007
    #364
    Did they offer any more information? What did they ultimately conclude? Given the hardware was faulty, did they advise or offer a replacement unit?
     
  15. bad03xtreme macrumors 6502a

    bad03xtreme

    Joined:
    Jul 16, 2009
    Location:
    Northern, VA
    #365
    I installed 12.0.1 and it didn't help at all. Sigh...
    --- Post Merged, Oct 8, 2018 ---
    What is your serial number? trying to see if mine is close
     
  16. rjjacobson, Oct 8, 2018
    Last edited: Oct 9, 2018

    rjjacobson macrumors 6502a

    rjjacobson

    Joined:
    Sep 12, 2014
    #366
    Well I always had this issue with Xs, 7 and 6 plus the 2.4 is simply stronger and it always grabs the stronger 2.4 signal eventually when I get too far from it or come back home. What changed for me though was I could not use my 5ghz at all out side with my Xs and 12.0 iOS. Unlike older phones and iOS's which I could use outside. I can now stay connected and use 5ghz outside unlike before with the update so for me I it improves my only issue. And I have told phone to forget the 2.4 band so that it will always grab only the 5.0 ghz when it detects it at all and it seems to work and hold. Once in awhile it drops to my LTE when too far and week but as soon as nearer jumps back on and I am back to normal use as far as my experience with older phones was.
     
  17. srahman321 macrumors newbie

    Joined:
    Oct 4, 2018
    #367
    Anyone have any updates on their LTE Service reception issues for ATT? Or any feedback from Apple when you ran their diagnostics?
     
  18. cmaier macrumors G4

    Joined:
    Jul 25, 2007
    Location:
    California
    #368
    Also, what is your social security number and mother’s maiden name?
     
  19. elitypes macrumors member

    Joined:
    Oct 5, 2007
    #369
    Nope. Nothing. Apple support reached out to me last night to follow up, but only to ask if I tried updating to 12.0.1 and if that resolved my wifi issues. I asked about the status of the LTE analysis and was given a "the engineers have the logs, I don't have any update".

    Edit* for clarification I am on AT&T in NYC and am experiencing awful LTE/reception on the XS Max
     
  20. hardwax macrumors newbie

    Joined:
    Oct 4, 2018
    #370
    Apple reached me today and asked to do a content and setting reset on the phone, it didn't work. I might try the iTunes restore at home.
    This is very annoying.
     
  21. srahman321 macrumors newbie

    Joined:
    Oct 4, 2018
    #371
    Yes I'm on the AT&T in Boston and its been terrible on the Iphone XS. Really need them to resolve this ASAP
     
  22. rebretz000 macrumors member

    rebretz000

    Joined:
    Sep 29, 2018
    #372
  23. hardwax macrumors newbie

    Joined:
    Oct 4, 2018
    #373
    hi guys, so after some testing I've found the following:
    - inside places: LTE/4G gets very weak, 1 bar, and field test shows rsrp0 at -115 to -125 dBm, which I think is pretty bad, speed is not good
    - outside places: I get a big speed improvement, full bars, and rsrp0 below -90dBm
    - wi-fi is working fine

    important disclaimer: i'm using the american model in a latin america country which doesn't work on the 28 band, where local carriers have been boosting the 4G signal stronger, so it's only using 3 and 7 bands.

    what do you guys think? i'm inclined to think my iphone Xs doesn't have a modem issue like most people and the bad reception inside places is due to the lack of the 28 band but i'm not sure.
     
  24. The Oak macrumors member

    Joined:
    Nov 12, 2013
    #374
    Well, I remember when I was on T-Mobile, I switched to Verizon because T-Mobile always ran on such high frequencies and hence their building penetration was poor. With Verizon on 700 Mhz, they did well indoors. If Verizon is running their MIMU stuff on higher bands 1700-2K versus 700Mhz, it would make sense indoors would be weak(er).

    It seems to be similar to the WiFi issue then. The phone needs extra logic to figure out what band it needs to hang on to. It is all a balance. Hang on to the stronger signal potentially sacrificing throughput, or the high throughput frequency, sacrificing range.
     
  25. ROLLTIDE1 macrumors 68000

    Joined:
    Sep 12, 2012
    #375
    The keep wanting to do captures on my devices and to send me a new device. 3 have all had major issues and I will have another phone later today to test with . You would think being on first net with AT&T I wouldn't have any problems but then again often times I have dropped calls and no data flowing. I am heavily invested in the Apple ecosystem so I wish that they would get this fix or at least tell me that it's not going to get better to next year.
     

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