Apple Makes $29 Battery Replacements Available Immediately for iPhone 6 and Newer

[Dezlboy]

Just contact them. They are very good at making things right when they change policies.

I contacted Apple Support today (Sunday) and they didn't have any info on refunds for those who already had battery replaced by Apple. My guess is it will be a case by case Apple decision.

I'll write Apple as a long time Apple consumer (i.e., big bucks to Apple over the years) with a three month ago replacement. But wait a couple weeks at least to see if Apple addresses this issue.

 

[HallStevenson]

What are the chances that Apple has made design tweaks to 6, 6+, 6s, 6s+ batteries over their production run ? Are they replacing batteries with identical designs that will require throttling in "x" period of time ? I realize the capacity can't change (that's limited by the physical size, I believe), but can they add any sort of 'smart' electronics to help ?

 

[mvray]

Well that explains why the shutdown issues stopped and my iP6S started to be laggy. New battery at $29 it is.

 

[catean]

So you believe that battery capacity declines, but don't believe that voltage drops and can cause an auto shutdown?

Ohh, you are on the right path now. So, you belive that Apple designed a good product when it made a CPU that needs 100% of that battery voltage to work as advertised, when they know in time the battery will not meet the requirement? Brother, come to the light .

 

[Rob_2811]

Why have you just completely and utterly ignored the topic at hand?

Have you even read the OP?

There are two or three people in this thread that have consistently tried to steer the conversation away from the topic at hand. I'm not sure if they just struggle with reading comprehension or if they've got some kind of agenda.

No, because there is no such phone 7S.

Speaking of which...

 

[Marc2018]

Every lithium ion battery in every mobile phone will have lower and lower max voltage as the battery drains. At 20%, that drop can become very steep. That's the reason Apple has the low battery warning at that level and gives you the option to go into low power mode. Auto shutdowns are not limited to Apple designed phones or processors. The reason so many 6S users experienced it is because of a run of defective batteries during specific timeframe in manufacturing. You already linked to that on Apple's web site, so you're just being disingenuous about the cause.

I would agree with your analogy, except Apple didn't include my 6S with the defective battery lot, I wonder how many other iPhones 6S units did not fall into the "defective battery" gate problem. As a long time loyal Apple consumer and given that Apple is essentially a closed system of products (hardware & software), they should make a better effort at making it right for their customers. Maybe all 6S users should not have to pay for a battery replacement, just to make up for poor battery performance suffered for the past couple of years. Especially since they boast that their phones get such great battery life as compared to their competitors.

 

[Dezlboy]

I’m confused. Is that supposed to be $29 (Canada; $35) all-in, or is there a separate cost for labour? Before Apple decided to reduce their battery cost, I went to the Apple Genius Bar in Toronto and was quoted $99 for the battery replacement plus $429 labour.

Has to be a mistake. There is no labor charge. And $429 for a 15 minute job is....well, just not right.

 

[deanthedev]

Lets flip that.

Do you have proof that they dont throttle within the first 12 months?

No. Because Apple sneeked in the 'feature' and hid it.


Stop being ridiculous

Logical fallacy. You can’t prove a negative. Try harder next time.
[doublepost=1514747019][/doublepost]

Yeah, not all batteries will keep their 80% charge in 12 months ..... that is a fact , and also apple acknowledges this with a guarantee they will be replaced under warranty.

10.2.1 iOS update will throttle an iPhone whose battery is under 80%

Clear ? Or would you like to argue that all batteries will have over 80% for at least 12 months ? Good luck !

Mine for one did not, was replaced within 12 months .

Still not proof. Do you have actual data other than a few anecdotes?

 

[Vytas Vytautas]

That's a "no" then

I admire the persistence of the Apple apologists here tbh. Facts are just bumps in the road of truth lol.

You have it backwards.

 

[gnipgnop]

Ohh, you are on the right path now. So, you belive that Apple designed a good product when it made a CPU that needs 100% of that battery voltage to work as advertised, when they know in time the battery will not meet the requirement? Brother, come to the light .

Huh? The max voltage that the battery can provide drops as the battery is discharged. That happens every time you use a phone with a lithium ion battery...which means the statement that you made is completely false. The CPU obviously still works when the voltage is reduced. However, that doesn't mean it's going to work with very low levels. Again, that's one of the reasons Apple has the pop-up warning about low power at 20%. The voltage will go into steep decline at that point.

https://learn.adafruit.com/li-ion-and-lipoly-batteries/voltages

 

[Puddled]

Logical fallacy. You can’t prove a negative. Try harder next time.
[doublepost=1514747019][/doublepost]

Still not proof. Do you have actual data other than a few anecdotes?

Ha. Good one.

 

[Sevanw]

Why are people still trying to understand this BS? This is not an issue with other manufacturers. Other OEMs have already come out and straight up said they do not throttle their phones. If you want Apple to get better, stop buying their BS. If any other company did this to you after so many years of loyalty, you would turn on them in a second, but for whatever reason, Apple loyalist are in a league of their own.
Apple loyalist have been going on forever with the mantra,"It just works." Yeah, sure it does, until it doesn't.
Then they go on an on about how amazing every new CPU is from Apple. Only to find out how that AMAZING new CPU is being throttled the next year to the point they need to buy a new device. WHAT?!?!?!
Again, your battery is slowly losing capacity for charge, so why the hell is a less capacity charging battery causing the iPhone to completely crash and get buggy. Why is a less charged battery not simply giving you less use of time. For those who still don't get it, here's an example:

Brand new battery charges to 100% - Gives you a full day of use.
1 year battery charges to 100% - Now Gives 3/4 days of use. But phone should not be buggy and crashing, just less use.
2 year battery charges to 100% - Now Gives just under a half day of use. But phone should not be buggy and crashing, just less use.

As this is happening, the consumer says, hmmm, this battery must be dying, let me get a new one. You don't even have to be a tech enthusiast to come to this conclusion. People have had rechargeable devices long enough these days that they know batteries slowly wear out.

Apple got caught doing dirt, and YOU the blind loyalist are the enablers. You will gladly accept their reasoning when it actually is complete BS. And you will continue to enable them to do dirt because you will continue to buy their products.
I can't even imagine how ticked I'd be if I went and bought a new phone because my phone was being deliberately sabotaged by the company I've been so loyal to and put so much trust into. And then to find out all I needed was a new battery. Wow.

What did Samsung do after their defective Note 7? They improved battery tech where the battery will retain 95% capacity after 2 years!!!
How can anyone not applaud this after this whole ordeal?

 

[Rogifan]

Not any phone, but Apple decides which phones it will affect and when it will go into effect. For example, it won't affect iPhone 8 and X just yet.

The phones models currently being throttled are iPhone 6/6S and iPhone 7.

Again, I’m asking is every 7 running 11.2 being throttled? Or is it dependent on the state of the battery? And how does one accurately confirm their iPhone 7 is being throttled in every day use?
[doublepost=1514747504][/doublepost]

Why are people still trying to understand this BS? This is not an issue with other manufacturers. Other OEMs have already come out and straight up said they do not throttle their phones. If you want Apple to get better, stop buying their BS. If any other company did this to you after so many years of loyalty, you would turn on them in a second, but for whatever reason, Apple loyalist are in a league of their own.
Apple loyalist have been going on forever with the mantra,"It just works." Yeah, sure it does, until it doesn't.
Then they go on an on about how amazing every new CPU is from Apple. Only to find out how that AMAZING new CPU is being throttled the next year to the point they need to buy a new device. WHAT?!?!?!
Again, your battery is slowly losing capacity for charge, so why the hell is a less capacity charging battery causing the iPhone to completely crash and get buggy. Why is a less charged battery not simply giving you less use of time. For those who still don't get it, here's an example:

Brand new battery charges to 100% - Gives you a full day of use.
1 year battery charges to 100% - Now Gives 3/4 days of use. But phone is should not be buggy and crashing, just less use.
2 year battery charges to 100% - Now Gives just under a half day of use. But phone should not be buggy and crashing, just less use.

As this is happening, the consumer says, hmmm, this battery must be dying, let me get a new one. You don't even have to be a tech enthusiast to come to this conclusion. People have had rechargeable devices long enough these days that they know batteries slowly wear out.

Apple got caught doing dirt, and YOU the blind loyalist are the enablers. You will gladly accept their reasoning when it actually is complete BS. And you will continue to enable them to do dirt because you will continue to buy their products.
I can't even imagine how ticked I'd be if I went and bought a new phone because my phone was being deliberately sabotaged by the company I've been so loyal to and put so much trust into. And then to find out all I needed was a new battery. Wow.

https://www.androidauthority.com/samsung-galaxy-note-8-battery-problem-dead-charge-825899/

https://www.tomsguide.com/us/galaxy-note-8-battery-problem,news-26303.html

http://bgr.com/2017/12/27/galaxy-note-8-battery-problems-wont-charge/

http://www.independent.co.uk/life-s...s-wireless-charging-not-working-a8131471.html

https://www.slashgear.com/galaxy-note-8-battery-has-a-different-but-serious-problem-27513017/

 

[MH01]

Logical fallacy. You can’t prove a negative. Try harder next time.
[doublepost=1514747019][/doublepost]

Still not proof. Do you have actual data other than a few anecdotes?

You want my receipt from apple?

And.... to be honest , you never provide any proof , all you do is twist it back at the other person, so how about you find some proof to support your debate.

It's getting boring.... logical fallacy indeed . I'm not even sure you know what your stance is....

Let's start again. What's your stance , and what can we debate that we both provide supporting data ?

 

[MacBebe]

Yeah. Still selling a lot of them.

Majority of Apple loyalists don't care about this throttling/battery issue. They are just going to ignore it and keep buying their products

 

[gnipgnop]

Why are people still trying to understand this BS? This is not an issue with other manufacturers. Other OEMs have already come out and straight up said they do not throttle their phones.

But notice what they haven't said: that their phones can't have an auto shutdown due to the battery charge level. That's because they know the issue exists with their own phones. They just don't care about the fact that customers might get upset about the auto shutdowns. Apple actually did something in response to people complaining.
[doublepost=1514747742][/doublepost]

And how does one accurately confirm their iPhone 7 is being throttled in every day use?/

By running benchmark software that automatically triggers the throttling. Presto! The phone is throttled.

 

[MH01]

[doublepost=1514747742][/doublepost]

By running benchmark software that automatically triggers the throttling. Presto! The phone is throttled.

How does benchmark software automatically trigger throttling? You have my attention ..... do explain .

 

[Sevanw]

Again, I’m asking is every 7 running 11.2 being throttled? Or is it dependent on the state of the battery? And how does one accurately confirm their iPhone 7 is being throttled in every day use?
[doublepost=1514747504][/doublepost]
https://www.androidauthority.com/samsung-galaxy-note-8-battery-problem-dead-charge-825899/

https://www.tomsguide.com/us/galaxy-note-8-battery-problem,news-26303.html

http://bgr.com/2017/12/27/galaxy-note-8-battery-problems-wont-charge/

http://www.independent.co.uk/life-s...s-wireless-charging-not-working-a8131471.html

https://www.slashgear.com/galaxy-note-8-battery-has-a-different-but-serious-problem-27513017/

The fact you are even trying to conflate the two issues, shows you are one of the many Apple enablers I spoke of. You can try and try to deflect, but again, one issue will not cause someone to spend more money on a new model. They either fix the issue or replace your phone. You will not be required to go buy a new model. I honestly cannot understand what it is about Apple that just doesn't allow you to see the truth of what they have done.

 

[Puddled]

But notice what they haven't said: that their phones can't have an auto shutdown due to the battery charge level. That's because they know the issue exists with their own phones. They just don't care about the fact that customers might get upset about the auto shutdowns. Apple actually did something in response to people complaining.
[doublepost=1514747742][/doublepost]

By running benchmark software that automatically triggers the throttling. Presto! The phone is throttled.

If you honestly think that apple do not care about the premature shutdowns which are at the very core of both this thread, and Apple's attempt at mitigation and now full on panic, you need to have a long read of the posts by this forum and do some critical thinking.

Otherwise facts and reason are unimportant to you and your efforts here are not in the best interests of this thread.

 

[trifid]

Why are people still trying to understand this BS? This is not an issue with other manufacturers. Other OEMs have already come out and straight up said they do not throttle their phones. If you want Apple to get better, stop buying their BS. If any other company did this to you after so many years of loyalty, you would turn on them in a second, but for whatever reason, Apple loyalist are in a league of their own.
Apple loyalist have been going on forever with the mantra,"It just works." Yeah, sure it does, until it doesn't.
Then they go on an on about how amazing every new CPU is from Apple. Only to find out how that AMAZING new CPU is being throttled the next year to the point they need to buy a new device. WHAT?!?!?!
Again, your battery is slowly losing capacity for charge, so why the hell is a less capacity charging battery causing the iPhone to completely crash and get buggy. Why is a less charged battery not simply giving you less use of time. For those who still don't get it, here's an example:

Brand new battery charges to 100% - Gives you a full day of use.
1 year battery charges to 100% - Now Gives 3/4 days of use. But phone is should not be buggy and crashing, just less use.
2 year battery charges to 100% - Now Gives just under a half day of use. But phone should not be buggy and crashing, just less use.

As this is happening, the consumer says, hmmm, this battery must be dying, let me get a new one. You don't even have to be a tech enthusiast to come to this conclusion. People have had rechargeable devices long enough these days that they know batteries slowly wear out.

Apple got caught doing dirt, and YOU the blind loyalist are the enablers. You will gladly accept their reasoning when it actually is complete BS. And you will continue to enable them to do dirt because you will continue to buy their products.
I can't even imagine how ticked I'd be if I went and bought a new phone because my phone was being deliberately sabotaged by the company I've been so loyal to and put so much trust into. And then to find out all I needed was a new battery. Wow.

What did Samsung do after their defective Note 7? They improved battery tech where the battery will retain 95% capacity after 2 years!!!
How can anyone not applaud this after this whole ordeal?

I still haven’t seen a single Apple apologist acknowledge the fact better battery tech exists which Samsung is using while Apple continues to cheapen out to appease evil-greed investors.

 

[Sevanw]

Again, I’m asking is every 7 running 11.2 being throttled? Or is it dependent on the state of the battery? And how does one accurately confirm their iPhone 7 is being throttled in every day use?
[doublepost=1514747504][/doublepost]
https://www.androidauthority.com/samsung-galaxy-note-8-battery-problem-dead-charge-825899/

https://www.tomsguide.com/us/galaxy-note-8-battery-problem,news-26303.html

http://bgr.com/2017/12/27/galaxy-note-8-battery-problems-wont-charge/

http://www.independent.co.uk/life-s...s-wireless-charging-not-working-a8131471.html

https://www.slashgear.com/galaxy-note-8-battery-has-a-different-but-serious-problem-27513017/

You also haven't answered to this part of my post. Why is this not happening with the iPhones? Why are they simply just completely crashing and becoming useless to the point you have to buy a new phone.

Brand new battery charges to 100% - Gives you a full day of use.
1 year battery charges to 100% - Now Gives 3/4 days of use. But phone should not be buggy and crashing, just less use.
2 year battery charges to 100% - Now Gives just under a half day of use. But phone should not be buggy and crashing, just less use.

 

[MH01]

The fact you are even trying to conflate the two issues, shows you are one of the many Apple enablers I spoke of. You can try and try to deflect, but again, one issue will not cause someone to spend more money on a new model. They either fix the issue or replace your phone. You will not be required to go buy a new model. I honestly cannot understand what it is about Apple that just doesn't allow you to see the truth of what they have done.

The constant deflection is getting tiring , they know the issue , A they have read the statement issued, deflection and debate is a way to avoid the issue I guess... if people bite, it works ...

 

[gnipgnop]

How does benchmark software automatically trigger throttling? You have my attention ..... do explain .

From the article link below:

Apple- Last year we released a feature for iPhone 6, iPhone 6s and iPhone SE to smooth out the instantaneous peaks only when needed to prevent the device from unexpectedly shutting down during these conditions. We’ve now extended that feature to iPhone 7 with iOS 11.2, and plan to add support for other products in the future.

Author of article- Remember, benchmarks, which are artificial tests of a system’s performance levels, will look like peaks and valleys to the system, which will then trigger this effect. In other words, you’re always going to be triggering this when you run a benchmark, but you definitely will not always trigger this effect when you’re using your iPhone like normal.

https://techcrunch.com/2017/12/20/a...ones-with-older-batteries-are-running-slower/

 

[deferredAnon]

Again, I’m asking is every 7 running 11.2 being throttled? Or is it dependent on the state of the battery? And how does one accurately confirm their iPhone 7 is being throttled in every day use?

You can run the app 'CPU DasherX' and see if your 'Current Frequency' is different from model specification. Make sure you test it when iPhone 7 has about 25% battery charge level because Apple throttles when battery has lower charge.

 

[rootee]

Huh? The max voltage that the battery can provide drops as the battery is discharged. That happens every time you use a phone with a lithium ion battery...which means the statement that you made is completely false. The CPU obviously still works when the voltage is reduced. However, that doesn't mean it's going to work with very low levels. Again, that's one of the reasons Apple has the pop-up warning about low power at 20%. The voltage will go into steep decline at that point.

https://learn.adafruit.com/li-ion-and-lipoly-batteries/voltages

this link has a good plot, that shows that the voltage curve shifts down under heavier loading (.2C versus a heavier 2C) -- i'm guessing that an iphone that shuts down incorrectly is operating too near the right part of that curve called the "discharge knee" where the voltage drops precipitously, which is BAD

apple is likely throttling so that it keeps the iphone operating in that flatter mid-part of that curve -- which is tricky i'd imagine, because along with CPU load, battery aging, and lower temperature, will shift that voltage curve downwards

imho apple undersized the battery for cost and form factor reasons, without doing the required long term battery testing that could have shown that the 1810 mAh battery wouldn't support the iphone loading in the long term... and here we are