Apple, Microsoft Working to Fix iOS 11 Mail App Issues With, Office 365 & Exchange Accounts

Discussion in ' News Discussion' started by MacRumors, Sep 20, 2017.

  1. MacRumors macrumors bot


    Apr 12, 2001

    Apple says it is working closely with Microsoft to fix an issue that prevents, Office 365, and Exchange 2016 account holders from sending or replying to emails using Apple's native Mail app in iOS 11.

    Apple published a support document on Tuesday, September 19 - the official launch date of iOS 11 - to acknowledge the issue affecting users of Microsoft email servers.


    On Tuesday, Microsoft also published a support note, which states that Apple's Mail app in iOS 11 "is not compatible with, Office 365, or Exchange Server 2016 running on Windows Server 2016".

    Both companies' statements suggest they were caught off guard by the Mail app problem in iOS 11, however MacRumors is aware of several users who installed beta builds of the mobile operating system and flagged the issue with Apple as far back as July.

    Despite apparently being aware of the problems for some time, both Apple and Microsoft said they are still working together to resolve the issue. Apple added that it would release a fix soon in an upcoming software update, while Microsoft offered the following workaround in the meantime.
    Stay tuned to MacRumors to find out as soon as Apple releases a fix for the ongoing Microsoft server issues in iOS 11.

    Article Link: Apple, Microsoft Working to Fix iOS 11 Mail App Issues With, Office 365 & Exchange Accounts
  2. RDowson macrumors 6502


    May 22, 2010
    Glasgow, Scotland
  3. profets macrumors 601

    Mar 18, 2009
    I could have sworn I saw people complaining about this during the betas. Now, 3 months later and GM released they’re talking about fixing it?
  4. M.PaulCezanne, Sep 20, 2017
    Last edited: Sep 20, 2017

    M.PaulCezanne macrumors 6502a


    Mar 5, 2014
    MS :mad:

    (I know this one's on Apple, it's just a general point I felt like making here)
  5. chrmahr macrumors newbie


    Sep 20, 2017
    I reported the bug myself... and there are others as well.
    1. If you want to delete a mail via lockscreen und 3d touch, the notification disappeary but the email is not deleted.
    2. Calendar Invitations are also buggy as hell
  6. Avieshek Suspended


    Dec 7, 2013
    And maybe, replace iWork with Microsoft Office.
  7. mporcheron macrumors member


    Nov 13, 2011
    Nottingham, UK
    This has been happening for a while for me too on the betas. If you go to the Outbox and try to send the mail again, it works on second or third attempt for me.

    Oddly, email-based calendar notifications over Exchange don’t have a problem
  8. RamGuy macrumors 6502a


    Jun 7, 2011
    Hmm, I can reply and send using Office 365 for Business aka Hosted-Exchange using the I suppose Microsoft will use this as a opportunity to promote the :p
  9. coolfactor macrumors 68040

    Jul 29, 2002
    Vancouver, BC CANADA
    No kidding, eh? For such high-profile companies, this really is inexcusable. Someone is not playing by the rules and following specs closely enough. But which one?

    They already are. Not surprising.
  10. jezbd1997 macrumors 6502

    Jul 8, 2015
    Melbourne Australia
    The usual, Apple releasing new software with known issues. iOS 9 was the last major release I've installed on launch day :(
  11. makinao macrumors regular

    Dec 27, 2009
    NO! Don't take away Keynote!!!!!!
  12. AFEPPL macrumors 68030


    Sep 30, 2014
    No, apple made the change - they should have tested the software better or even read the bug reports...!!!
    Same happened in the past, it's not like it's unusual.
  13. iosuser macrumors 6502a

    Mar 12, 2012
    I have no problem sending. Installed it on all my i-devices the moment it went live.

    I never installed the beta, if that's the differentiating factor.
  14. RSmith2023 macrumors regular


    Sep 26, 2015
    Atlanta, GA
    Problem with the Microsoft workaround occurs when your company’s security policy blocks the use of the Outlook app because it sends the authentications through 3rd party servers. This is the case where I work. Luckily we are still on Exchange 2013 for now and I can use apple’s mail app.

    It’s stunning that both Apple and Microsoft ignored this throughout the betas after being informed. (That is the whole point of the beta process, right?)
  15. JosephAW macrumors 68000


    May 14, 2012
    This is up there with the removal of the AppStore in iTunes. From Mr. Cook's point of view this is a small problem. He probably said, who uses Microsoft products anymore just as he said, who uses the AppStore on the desktop. Both low percentages in his mind.
  16. klunernet macrumors member


    Jul 14, 2011
    Hoorn, NL
    Using the outlook app on iOS is a massive privacy / security issue and violation of rules where I work. It stores your email on Microsoft cloud servers, even if you use a on-premis exchange server.
  17. tigres macrumors 601


    Aug 31, 2007
    Land of the Free-Waiting for Term Limits
    This exact thing happened to me yesterday. Did send an hour later, however it did frustrate me. It was a reply email.
  18. Breaking Good macrumors 65816

    Sep 28, 2012
    Guess you haven’t seen the story yet about watchOS.

    It’s software and it happens to everyone. Let’s see how fast they fix it.
  19. joesegh macrumors 6502

    Jun 17, 2009
    New Jersey, USA
  20. Azzin macrumors 601


    Jun 23, 2010
    London, England.
    After the recent Hotmail & downtime, MS shouldn’t be throwing any stones near any glass houses.
  21. djlythium macrumors 6502a


    Jun 11, 2014
    Finally, some publicity on this issue. I suspect (hope?) it’ll be fixed quickly.
  22. esposimi macrumors member

    Feb 18, 2008
    Tested on an iPad Air with iOS 11 and did not have any issues sending, receiving, or replying using the built in mail app. My organization uses Exchange 2016.
  23. srminton macrumors regular


    Sep 5, 2008
    Yeah, no problems for me here either. Not sure why I'm not affected, as I'm also using Office 365-hosted corporate email on and it's working fine. Actually it's working better than iOS 10, because it has fixed a bug where text would be too small to read on my phone (something to do with HTML, apparently). Now emails are displaying perfectly, and I can send/reply to emails fine too.

    I do use the Outlook app for some things, but I prefer for quickly scanning email (and because it's the default email app when clicking links). What I really like in iOS 11 is that when I drag an email from on my iPad to another app like Notes, Evernote or Things, it creates a link back to the email. This is a killer feature for me, which will keep me on
  24. mluczkowski macrumors newbie


    May 31, 2017
    Been working fine for me. I use O365 with my own domain hosted on it. Been using iOS 11 since the first beta and have the release installed as well.
  25. Phil A. Moderator

    Phil A.

    Staff Member

    Apr 2, 2006
    Shropshire, UK
    I could be wrong, but for me, it seems like more of an Apple problem than a Microsoft one: If it works in iOS 10 (and it does) and doesn't on iOS 11, then the logical conclusion is Apple have changed something in the way they implement the ActiveSync protocol that breaks things

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