Apple, Microsoft Working to Fix iOS 11 Mail App Issues With Outlook.com, Office 365 & Exchange Accounts

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Sep 20, 2017.

  1. MacRumors macrumors bot

    MacRumors

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    Apple says it is working closely with Microsoft to fix an issue that prevents Outlook.com, Office 365, and Exchange 2016 account holders from sending or replying to emails using Apple's native Mail app in iOS 11.

    Apple published a support document on Tuesday, September 19 - the official launch date of iOS 11 - to acknowledge the issue affecting users of Microsoft email servers.

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    On Tuesday, Microsoft also published a support note, which states that Apple's Mail app in iOS 11 "is not compatible with Outlook.com, Office 365, or Exchange Server 2016 running on Windows Server 2016".

    Both companies' statements suggest they were caught off guard by the Mail app problem in iOS 11, however MacRumors is aware of several users who installed beta builds of the mobile operating system and flagged the issue with Apple as far back as July.

    Despite apparently being aware of the problems for some time, both Apple and Microsoft said they are still working together to resolve the issue. Apple added that it would release a fix soon in an upcoming software update, while Microsoft offered the following workaround in the meantime.
    Stay tuned to MacRumors to find out as soon as Apple releases a fix for the ongoing Microsoft server issues in iOS 11.

    Article Link: Apple, Microsoft Working to Fix iOS 11 Mail App Issues With Outlook.com, Office 365 & Exchange Accounts
     
  2. RDowson macrumors 6502

    RDowson

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  3. profets macrumors 68040

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    #3
    I could have sworn I saw people complaining about this during the betas. Now, 3 months later and GM released they’re talking about fixing it?
     
  4. M.PaulCezanne, Sep 20, 2017
    Last edited: Sep 20, 2017

    M.PaulCezanne macrumors 6502a

    M.PaulCezanne

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    #4
    MS :mad:

    (I know this one's on Apple, it's just a general point I felt like making here)
     
  5. chrmahr macrumors newbie

    chrmahr

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    #5
    I reported the bug myself... and there are others as well.
    1. If you want to delete a mail via lockscreen und 3d touch, the notification disappeary but the email is not deleted.
    2. Calendar Invitations are also buggy as hell
     
  6. Avieshek Suspended

    Avieshek

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    #6
    And maybe, replace iWork with Microsoft Office.
     
  7. mporcheron macrumors member

    mporcheron

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    #7
    This has been happening for a while for me too on the betas. If you go to the Outbox and try to send the mail again, it works on second or third attempt for me.

    Oddly, email-based calendar notifications over Exchange don’t have a problem
     
  8. RamGuy macrumors 6502a

    RamGuy

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    #8
    Hmm, I can reply and send using Office 365 for Business aka Hosted-Exchange using the Mail.app? I suppose Microsoft will use this as a opportunity to promote the Outlook.app.. :p
     
  9. coolfactor macrumors 68040

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    #9
    No kidding, eh? For such high-profile companies, this really is inexcusable. Someone is not playing by the rules and following specs closely enough. But which one?

    They already are. Not surprising.
     
  10. jezbd1997 macrumors regular

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    #10
    The usual, Apple releasing new software with known issues. iOS 9 was the last major release I've installed on launch day :(
     
  11. makinao macrumors regular

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    #11
    NO! Don't take away Keynote!!!!!!
     
  12. AFEPPL macrumors 68030

    AFEPPL

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    #12
    No, apple made the change - they should have tested the software better or even read the bug reports...!!!
    Same happened in the past, it's not like it's unusual.
     
  13. iosuser macrumors 6502a

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    #13
    I have no problem sending. Installed it on all my i-devices the moment it went live.

    I never installed the beta, if that's the differentiating factor.
     
  14. RSmith2023 macrumors regular

    RSmith2023

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    #14
    Problem with the Microsoft workaround occurs when your company’s security policy blocks the use of the Outlook app because it sends the authentications through 3rd party servers. This is the case where I work. Luckily we are still on Exchange 2013 for now and I can use apple’s mail app.

    It’s stunning that both Apple and Microsoft ignored this throughout the betas after being informed. (That is the whole point of the beta process, right?)
     
  15. JosephAW macrumors 68000

    JosephAW

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    #15
    This is up there with the removal of the AppStore in iTunes. From Mr. Cook's point of view this is a small problem. He probably said, who uses Microsoft products anymore just as he said, who uses the AppStore on the desktop. Both low percentages in his mind.
     
  16. klunernet macrumors newbie

    klunernet

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    #16
    Using the outlook app on iOS is a massive privacy / security issue and violation of rules where I work. It stores your email on Microsoft cloud servers, even if you use a on-premis exchange server.
     
  17. tigres macrumors 68040

    tigres

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    #17
    This exact thing happened to me yesterday. Did send an hour later, however it did frustrate me. It was a reply email.
     
  18. Breaking Good macrumors 6502a

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    #18
    Guess you haven’t seen the story yet about watchOS.

    It’s software and it happens to everyone. Let’s see how fast they fix it.
     
  19. joesegh macrumors 6502

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    #19
    Source?
     
  20. Azzin macrumors 68040

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    #20
    After the recent Hotmail & Outlook.com downtime, MS shouldn’t be throwing any stones near any glass houses.
     
  21. djlythium macrumors 6502a

    djlythium

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    #21
    Finally, some publicity on this issue. I suspect (hope?) it’ll be fixed quickly.
     
  22. esposimi macrumors member

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    #22
    Tested on an iPad Air with iOS 11 and did not have any issues sending, receiving, or replying using the built in mail app. My organization uses Exchange 2016.
     
  23. srminton macrumors regular

    srminton

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    #23
    Yeah, no problems for me here either. Not sure why I'm not affected, as I'm also using Office 365-hosted corporate email on Mail.app and it's working fine. Actually it's working better than iOS 10, because it has fixed a bug where text would be too small to read on my phone (something to do with HTML, apparently). Now emails are displaying perfectly, and I can send/reply to emails fine too.

    I do use the Outlook app for some things, but I prefer Mail.app for quickly scanning email (and because it's the default email app when clicking links). What I really like in iOS 11 is that when I drag an email from Mail.app on my iPad to another app like Notes, Evernote or Things, it creates a link back to the email. This is a killer feature for me, which will keep me on Mail.app.
     
  24. mluczkowski macrumors newbie

    mluczkowski

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    #24
    Been working fine for me. I use O365 with my own domain hosted on it. Been using iOS 11 since the first beta and have the release installed as well.
     
  25. Phil A. Moderator

    Phil A.

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    #25
    I could be wrong, but for me, it seems like more of an Apple problem than a Microsoft one: If it works in iOS 10 (and it does) and doesn't on iOS 11, then the logical conclusion is Apple have changed something in the way they implement the ActiveSync protocol that breaks things
     

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