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Apple Misleading Mbp Pictures!
- Thread starter SchneiderMan
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Then I'm among those few who admit Apple has a QC problem. When hear people getting their MB replaced multiple time, and each new MB that arrived had problems, you know Apple has a QC issue.
What amazes me is how some will go great lengths to defend Apple. Apple does not give me anything for free, so when it makes good stuffs, I will say so (like the OS) and when it screwed up, I'll so too.
--
Patrick
CRAP!!!!!
Now that you mention it and I looked at my book I see that it's not level...
Oh f**king well, sweet laptop either way. As a side note, I have a friend that has a 17" HP laptop, and his bezel split into two pieces after a few months. I will get a photo if he lets me.
Now that you mention it and I looked at my book I see that it's not level...
Oh f**king well, sweet laptop either way. As a side note, I have a friend that has a 17" HP laptop, and his bezel split into two pieces after a few months. I will get a photo if he lets me.
WAIT.... MBP are NOT gods?!?!? When did this happen and why was I not informed????
went to the apple sote today, and out of 6 15" mbp's all are really hot! doing nothing.. now i dont know if its the nvidia issue or not but the 2 17" mbp's are really cool, as in cold
now im thinging of getting a 17" just because its screen is so much better then all the 15"
now im thinging of getting a 17" just because its screen is so much better then all the 15"
well i think mine doesnt have the warping problem either..... guess im one of the lucky ones...
.I'll update you guys with a pic as soon as i get back from work.
went to the apple sote today, and out of 6 15" mbp's all are really hot! doing nothing.. now i dont know if its the nvidia issue or not but the 2 17" mbp's are really cool, as in cold
now im thinging of getting a 17" just because its screen is so much better then all the 15"
True, the screen is much better, and the slightly larger case makes it easy to cool the thing, even with fully under clocked components.
There are times I think the internet is reading my mind...
My mouth dropped open when I was scrolling through recent posts and saw this, as it's the exact thing I was just coming to post about!!! My MBP arrived last monday (finally settled on the 2.5 w/ 7200 rpm: I was able to save a couple hundred since my dad works for the USPS), and of course the first thing I did was turn it on and start checking the display, running misc. programs to see if everything seemed to be working fine, etc. Half an hour later, I closed it for the first time and noticed that it didn't quite close flush. 'Huh, that's odd,' I thought, but since I am a bit (read that as "major") perfectionist, I considered the possibility that I was just imagining things. So I went and showed it to my mom. Her response? "Huh. That looks warped."
It is such a tiny little thing, I seriously thought about trying to overlook it. But for that much money I just couldn't...maybe if it was even on both sides, but it's not And as my sister put it, when it's closed there simply shouldn't be any "give" in one corner of the lid, from a safety standpoint, and also because that leaves room for things like dust to get in.
So, after talking to my family and comparing my MBP to the picture they have on the website, I called Apple. They reassured me that I wasn't crazy to expect perfection, said that it is supposed to close completely evenly and flush across the front, and then started the return process (...after I was bounced around between five different customer service agents, one of whom said I wouldn't be able to exchange it since I had already turned it on, and another that said I would have to send it in and they would evaluate it and fix it "if they could" --- On retrospect, that is an incredibly unacceptable thing to say to someone who has found a defect, no matter how small, on a $2,300 dollar machine they have just received).
It does not seem to be going smoothly. It has been 6 days now, and all that has happened is an update on my order status page to reflect that the return is in progress, as well as an email on Wednesday saying I would get my return labels within 48 hours. Even adding that 48 hours onto the original 48 the people on the phone said the labels would arrive within, that time has expired. I can only hope that once the holiday weekend is passed everything will speed right along.
Judging by some of the responses to this thread, this isn't the course of action all of you would have chosen. And the longer I wait for everything to sort out, the bigger the knot is getting in my stomach wondering whether I did the right thing. It really doesn't help that there is a MBP sitting in the next room that I'm having to avoid touching Please tell me, did I make a bad decision based on Apple's "misleading Mbp pictures"?
My mouth dropped open when I was scrolling through recent posts and saw this, as it's the exact thing I was just coming to post about!!! My MBP arrived last monday (finally settled on the 2.5 w/ 7200 rpm: I was able to save a couple hundred since my dad works for the USPS
), and of course the first thing I did was turn it on and start checking the display, running misc. programs to see if everything seemed to be working fine, etc. Half an hour later, I closed it for the first time and noticed that it didn't quite close flush. 'Huh, that's odd,' I thought, but since I am a bit (read that as "major") perfectionist, I considered the possibility that I was just imagining things. So I went and showed it to my mom. Her response? "Huh. That looks warped."
It is such a tiny little thing, I seriously thought about trying to overlook it. But for that much money I just couldn't...maybe if it was even on both sides, but it's not
And as my sister put it, when it's closed there simply shouldn't be any "give" in one corner of the lid, from a safety standpoint, and also because that leaves room for things like dust to get in.So, after talking to my family and comparing my MBP to the picture they have on the website, I called Apple. They reassured me that I wasn't crazy to expect perfection, said that it is supposed to close completely evenly and flush across the front, and then started the return process (...after I was bounced around between five different customer service agents, one of whom said I wouldn't be able to exchange it since I had already turned it on, and another that said I would have to send it in and they would evaluate it and fix it "if they could" --- On retrospect, that is an incredibly unacceptable thing to say to someone who has found a defect, no matter how small, on a $2,300 dollar machine they have just received
). It does not seem to be going smoothly. It has been 6 days now, and all that has happened is an update on my order status page to reflect that the return is in progress, as well as an email on Wednesday saying I would get my return labels within 48 hours. Even adding that 48 hours onto the original 48 the people on the phone said the labels would arrive within, that time has expired. I can only hope that once the holiday weekend is passed everything will speed right along.
Judging by some of the responses to this thread, this isn't the course of action all of you would have chosen. And the longer I wait for everything to sort out, the bigger the knot is getting in my stomach wondering whether I did the right thing. It really doesn't help that there is a MBP sitting in the next room that I'm having to avoid touching
Please tell me, did I make a bad decision based on Apple's "misleading Mbp pictures"?
i feel just like you clever, and i agree..
if you want to get it fixed then you should send it in or ask them if you can get one at the apple store
apple knows the alot of the mbp's are defective and are ot true to the mbp pictures they have when you buy it, so the will fix this only if you demand it
if you want to get it fixed then you should send it in or ask them if you can get one at the apple store
apple knows the alot of the mbp's are defective and are ot true to the mbp pictures they have when you buy it, so the will fix this only if you demand it
My mouth dropped open when I was scrolling through recent posts and saw this, as it's the exact thing I was just coming to post about!!! My MBP arrived last monday (finally settled on the 2.5 w/ 7200 rpm: I was able to save a couple hundred since my dad works for the USPS
It is such a tiny little thing, I seriously thought about trying to overlook it. But for that much money I just couldn't...maybe if it was even on both sides, but it's not
So, after talking to my family and comparing my MBP to the picture they have on the website, I called Apple. They reassured me that I wasn't crazy to expect perfection, said that it is supposed to close completely evenly and flush across the front, and then started the return process (...after I was bounced around between five different customer service agents, one of whom said I wouldn't be able to exchange it since I had already turned it on, and another that said I would have to send it in and they would evaluate it and fix it "if they could" --- On retrospect, that is an incredibly unacceptable thing to say to someone who has found a defect, no matter how small, on a $2,300 dollar machine they have just received
It does not seem to be going smoothly. It has been 6 days now, and all that has happened is an update on my order status page to reflect that the return is in progress, as well as an email on Wednesday saying I would get my return labels within 48 hours. Even adding that 48 hours onto the original 48 the people on the phone said the labels would arrive within, that time has expired. I can only hope that once the holiday weekend is passed everything will speed right along.
Judging by some of the responses to this thread, this isn't the course of action all of you would have chosen. And the longer I wait for everything to sort out, the bigger the knot is getting in my stomach wondering whether I did the right thing. It really doesn't help that there is a MBP sitting in the next room that I'm having to avoid touching
I would call them again, and said :"I was told I would get my return label within 48 hours, and still nothing." Be firm. The same thing happened to me on my third replacement. I called and said: "This is getting very annoying. It's not the kind of experience one should expect from Apple after spending that kind of money. This is going to be a very very interesting story on my blog and my friends blog." I got the label within an hour after calling and leaving a message to the person working on the replacement.
Okay, I just got off the phone with Apple again, and the lady I talked to had no clue why I hadn't received the labels yet, but said she is sending them out again. She said the reason the status on the Order Status page is still set on "Item Not Shipped" is because the return hasn't been scanned in at FedEx yet, which I sort of knew from what they had told me last week, but when the labels were taking so long I thought maybe the process had changed or something, IDK.
I wouldn't say I was particularly forceful on the phone, as I have trouble with that. I can be all worked up and ready to slay dragons to get my way, but the minute I get on the phone and the person I'm talking seems so nice and willing to help I'm all "Yes please, thank you." I can be forceful, and have for other things in the past when people are being seriously unreasonable, I guess it just takes a lot more than a one week delay during a holiday to get me that way.
......and I just checked my email again and I have now received two emails from FedEx within three minutes of each other
I wouldn't say I was particularly forceful on the phone, as I have trouble with that. I can be all worked up and ready to slay dragons to get my way, but the minute I get on the phone and the person I'm talking seems so nice and willing to help I'm all "Yes please, thank you."
I can be forceful, and have for other things in the past when people are being seriously unreasonable, I guess it just takes a lot more than a one week delay during a holiday to get me that way.......and I just checked my email again and I have now received two emails from FedEx within three minutes of each other
The company I work for uses Toshiba only when it comes to laptops. I've been with the same companies, and God knows how many Toshiba laptops I've seen since I am among those who set up these notebooks with custom images before handing them over to users. Not once have I seen a warped Toshiba. Last year, we started using Fujitsu tablets for the sales force, and I've yet to see a warped Fujitsu, although they get used a lot in the field and not always treated well.
Now that I think of it, Apple vs Toshiba/Fujitsu is similar to GM/Ford/Chrysler vs Toyota/Honda. American products on one side, Japanese products on the other. Japanese manufacturers are well-known for the quality of their products (although there may be one or two bad products).
Don't get me wrong. I love OS X, and I love the ideas behind the design of the MB and MBP. I would not be a registered Mac Forum user if I was not a Mac user, would I? However, Apple should seriously consider reviewing it's Quality Control.
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Patrick
i have two hp pavilions and they dont have any gaps and they close like the macbook (i dont know if its because they dont have a latch) but still
all the hp's ive seen have no gaps, and ive seen alot
i have this one, one in black and one in white
great build quality i must say, really solid
Yea right. I just fixed two friends dead hard drives, roommate has a broken hinge and another keeps over heating.
It's pretty much given, a standard, that all product photos in advertising are of perfect product.
Example: why doesn't my Subway sandwich look as nice and full of turkey and ham like the photo on the menu?
Reason: Because they've paid big money to create a perfect REAL specimen for their photography. (actually food stylists use many tricks like lard for scoops of ice cream... that's another story)
All companies do this for their products, nothing new. Disclaimers are for when images are not fully or partially factual in representing the actual product. It's also no secret that some companies DO mislead customers with their images, Apple in my memory hasn't done so.
With Apple's images, here's a shocker, they retouch the images! "GASP!" Usually to enhance the image and replace screens. Apple holds a lot of value for quality imagery, not to deceive, but to support high market position and perception.
Is their product photography misleading? No.
Is Apple trying to deceive customers? No.
Do you have the right to be upset and complain about some warping? Yes, but don't confuse advertising standards with your case.
Example: why doesn't my Subway sandwich look as nice and full of turkey and ham like the photo on the menu?
Reason: Because they've paid big money to create a perfect REAL specimen for their photography. (actually food stylists use many tricks like lard for scoops of ice cream... that's another story)
All companies do this for their products, nothing new. Disclaimers are for when images are not fully or partially factual in representing the actual product. It's also no secret that some companies DO mislead customers with their images, Apple in my memory hasn't done so.
With Apple's images, here's a shocker, they retouch the images! "GASP!" Usually to enhance the image and replace screens. Apple holds a lot of value for quality imagery, not to deceive, but to support high market position and perception.
Is their product photography misleading? No.
Is Apple trying to deceive customers? No.
Do you have the right to be upset and complain about some warping? Yes, but don't confuse advertising standards with your case.
my MBP is fine..
although it does warp from time to time, you can bend it back very slowly, really it should take about 30 seconds to a minute to bend it back, thats how slow you go.
and about dell: all dell laptops my family has had have sucked.. just about the only good things they make are their displays! (actually, i LOVE my dell display..)
although it does warp from time to time, you can bend it back very slowly, really it should take about 30 seconds to a minute to bend it back, thats how slow you go.
and about dell: all dell laptops my family has had have sucked.. just about the only good things they make are their displays! (actually, i LOVE my dell display..)
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I was going to mention that.
Just bend it back.
If both sides of the screen are creeping away from the case, just put a quarter or two in the middle outside edge of the case (by the trackpad button) and gently push the LCD frame edges down with your thumbs with the top closed. Walaah--level screen.
Just bend it back.
If both sides of the screen are creeping away from the case, just put a quarter or two in the middle outside edge of the case (by the trackpad button) and gently push the LCD frame edges down with your thumbs with the top closed. Walaah--level screen.
so what you have to do is buy a $2,000+ macbook and start to build/fix it?
now does that sound normal?
MBPs warp a little bit because they are made of metal. Metal expands and contracts with heat and in the case of the metal Apple is using doesn't have a "memory" to go back to the original shape if it is bent. Gently bending the screen back to perfect alignment using the quarter method takes all of one minute and is nothing like rebuilding or doing major repairs on the computer. Which would you rather do, send it to Apple for them to replace it and be without your MBP for a week, or spend one minute doing it yourself?