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Apple Mistakenly Sending Out OS X Server Replacement Up-to-Date Codes

Same boat as many others. I requested a code approximately 11:00am EDT yesterday and still no response of any kind (MBair). I tried a second request late yesterday with a new tracking number but still no code. The only response I received was from an email inquiry to up to date customer service on the status of the code. They somehow interpreted my inquiry to the status of the redemption code as a request to change the email delivery address for the code. Really?:confused:
 
Received Both Myself...

I guess I should consider myself...lucky? I first got the OSX Server code much to my confusion and then a little while later the regular OSX Mountain Lion code (both of which worked, but I was given the "you need 10.8" error for the OSX Server download. It does show in my purchases now though so I guess I get both? ML is downloading now so I'm happy it all worked out in the end, but yeah, Apple sure messed up something here.
 
Still nothing

I requested my update at 6:30am yesterday. I purchased my mac from the online apple store, but when I plugged in my serial number it made me upload a receipt proving the date of my purchase. Since the only thing I got from Apple was a confirming email, I printed the email to a PDF file and tried to upload it. I received an error message saying they won't allow PDF files, only .jpg, .tiff or one other format. I eventually figured out how to convert the file to a .jpg, but I wondered about how ridiculous all of this is when clearly they know I bought the computer from them. I can even confirm the date of purchase by doing a warranty check online.

This is the first mac I've ever used after being a microsoft user for 30+ years. I was induced to buy a mac because I was so impressed by how elegant and simple to use the Iphone and Ipad has been so far. Needless to say, I'm at a loss as to how a company that can design such elegant and flawless technology products could bungle up a simple $20.00 coupon code to upgrade the operating system of my mac. And after all the known problems, no formal statement by Apple even acknowledging the issue. I'm just at a loss as to how Apple could execute so poorly here.
 
smith20103 said:
I requested my update at 6:30am yesterday. I purchased my mac from the online apple store, but when I plugged in my serial number it made me upload a receipt proving the date of my purchase. Since the only thing I got from Apple was a confirming email, I printed the email to a PDF file and tried to upload it. I received an error message saying they won't allow PDF files, only .jpg, .tiff or one other format. I eventually figured out how to convert the file to a .jpg, but I wondered about how ridiculous all of this is when clearly they know I bought the computer from them. I can even confirm the date of purchase by doing a warranty check online.

This is the first mac I've ever used after being a microsoft user for 30+ years. I was induced to buy a mac because I was so impressed by how elegant and simple to use the Iphone and Ipad has been so far. Needless to say, I'm at a loss as to how a company that can design such elegant and flawless technology products could bungle up a simple $20.00 coupon code to upgrade the operating system of my mac. And after all the known problems, no formal statement by Apple even acknowledging the issue. I'm just at a loss as to how Apple could execute so poorly here.
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FYI shift+command+4 will allow you to take a screenshot (use the crosshairs to pick the portion of your screen to capture). The png file is saved onto your desktop.

And BTW - still no code for me, but might just go the buy/request compensation route after I receive my code (if that ever happens).
 
Swytch said:
I think one thing a lot of people are forgetting is the simple fact that Offering this Up to Date Program is something only apple does. What other company gives a free software upgrade just because you purchased hardware that doesnt even require the upgrade in the recent past?

So what if this seemingly simple task has been screwed up twice? waiting a few days for something for free is hardly worth getting frustrated over. Before downloads you would have had to wait for it in the mail anyways.

And do you really think this is worth someone losig their job over? I mean what if you got fired for making one simple mistake? People make mistakes... and this is fixable and doesnt adversly affect or cost anyone anything (do not count people who decided to buy it anyways, they are not responsible for your impatience)

but people just like to complain i guess...
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When I read "but people just like to complain i guess..." I experience that statement as a complaint. In fact it reminds my of an irritating aunt who complains a lot.

There are a lot of folks on this thread who are disappointed by Apple setting an expectation that has not been met (yet). Many are excited to run ML and some team at Apple has dropped the ball. So Apple set an expectation and it didn't come true in the way that many wanted. End of the world? No. Disappointment? Yes.
 
AzN1337c0d3r said:
I got my code and it was for Mountain Lion.

But this latest screwup makes me wonder if Apple is using Chinese teenagers who can't read English to do verification instead of using a computer -_-
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We may never know... :eek:

But it could be a mole planted by Google or Samsung... you know!
 
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30+hours later and still not even one code let alone a wrong one.

Apple is really going downhill lately.
 
The only remedy I can suggest is for those who are having code redemption issues is to grab a torrent of ML GM build [OS X 10.8 (12A269)] and install that until your redemption code issue gets resolved.

If you need to make a clean install of ML, just search for the method to make a bootable USB key (Mountain) Lion install.

Honestly, I've been running ML on my MacBookPro6,2 when the GM build was made available. I purchased it legitimately once it was made available on MAS and now in the process of installing it on my Macmini4,1 and Hackintosh server.

Really, if you want to be douchebags, get the torrent and redeem the OS X Server redemption code as retribution for their incompetence.
 
DavesBlend said:
Same boat as many others. I requested a code approximately 11:00am EDT yesterday and still no response of any kind (MBair). I tried a second request late yesterday with a new tracking number but still no code. The only response I received was from an email inquiry to up to date customer service on the status of the code. They somehow interpreted my inquiry to the status of the redemption code as a request to change the email delivery address for the code. Really?:confused:
Click to expand...

Same here. 31 hours thus far and not a work. Emailed them 6 hours ago and no reply there. Guess I'll buy it then try for the refund...
 
lol @ the people posting the number of HOURS that they've been waiting, trying to make it seem much worse than it is. Instead of saying a little over a day, 31 hours sounds much more dramatic and life threatening.
 
iamthekiller said:
lol @ the people posting the number of HOURS that they've been waiting, trying to make it seem much worse than it is. Instead of saying a little over a day, 31 hours sounds much more dramatic and life threatening.
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I've been waiting 111,600 seconds!

:D
 
Three attempts

Incidentally, I've tried entering the request three times and received three different confirmation numbers. I only find this interesting because others have attempted to redo their entry requests and their serial number has been flagged as already having been entered. I wonder why it allows me to enter my serial number three times and doesn't flag that I've already made the request previously. It would seem there are a number of bugs in the data entry system that Apple has designed for this upgrade program.
 
Rodimus Prime said:
Sad part is this is not Apple's first time at this level of screw up and chances are will not be the last.
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well since theyre HUMANS and susceptible to mistakes, this isnt unexpected.

so you never screw up at work, or have something go unexpectedly? what do you do?
 
There really is no excuse for Apple taking over 1 day to authenticate orders that were placed via their own site. I suspect they're manually authenticating everything. It's stupid, they have no excuses here.
 
Rafterman said:
Correct, the GM was and is 12A269. I think 256 was the release before the GM.
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That's very strange as the build I have installed is/was listed as the GM. I have saved all the DP's and the GM build was listed as 12A256.

I'm downloading it via the App Store, it warned me that ML 10.8 was already installed. I'll have to check this out.

UPDATE: This is bizarre. I have my OS X files stored on another SATA drive in my Mac Pro. I'm downloading the MAS 10.8, but went into my software drive to check the GM release which I am currently running. It shows that Apple is downloading OVER that saved file, and not in the Applications folder of my system. So apparently Apple's App Store found the location of my GM 10.8 and is re-writing over it. Very odd.
 
Just called AppleCare...they stated I am approved and now I need to wait up to 72 hours. Its already been 28 hours (submitted mine 7/25/2012 10AM.
 
While it sucks that this situation came to be. I'm not all that mad, I hope when my ML code finally shows up in my email box that I can at least pass along the download code to another user who dosent have $20 to spare.
 
The scheme worked great for Lion, bam bam bam here's your code sir. Even Apples servers help up if I recall, I can't remember if there were any issues on the app store like their was with mountain lion.

They should have been prepared for this ...
 
Compared to the 128KB to 512KB "Fat Mac" upgrade program, this is a dream. And then there was the "Mail in your Newton and $125, and we'll install a software update that fixes handwriting" fiasco. (They never got handwriting recognition to work).

But the whopper of them all had to be the Centris PowerPC upgrade: For around $900, they replaced your Motorola-based motherboard with a blazing fast PowerPC-based motherboard... Except that these wildly-hyped, first-gen PowerPC Macs were much slower than the 68040 Macs they replaced. Oops!!
 
Just buy it now, and ask them to credit you the price. I just did, and Apple was happy to refund as a one time exception.
 
adster said:
Actually, almost every company does this. When Adobe announced a new CS version (usually every year around April) but it wont be for sale for another month or two, everyone who purchased it in that time frame gets a free upgrade. Microsoft used to do with with XP when Vista was announced, Vista when Windows 7 was announced and now with Windows 8 (although they now charge a $15 upgrade fee for it) but it's always good practice to offer free upgrades when you're within a certain time limit of announcing a product, otherwise why would people continue to purchase the old version of your product?
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I guess I was not aware of these programs (If this is the case with Adobe CS, I got screwed into paying for an update by a phone rep then).

But I was referring to Hardware companies, does Dell offer an upgrade to the OS in these cases? Ive never heard of such a program, and I doubt microsoft would take care of this for Dell.

Still my main point is that people are being way to impatient over this issue.
 
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