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Apple Not Planning an iPhone 4 Recall

Puddinman said:
Error? What error? Most iPhone4s works flawlessly, people with problems are in the minority.
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Yes pull those facts out of that massive rectal vault of yours. You're ridiculous man.

The fact is the phone drops calls when held normally, noticed it the first time I used it, and the second and the third. Hype has nothing to do with it, it's a defective product. Still does if I remove the bridging protector tape even with 4.01, just does it from 4 bars instead of 5.

C'mon, man, don't you think you are blowing this out of all proportion and buying into the hype?
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You're the one defending a defective product, your denial seems to be almost DSM-IV worthy.
 
Puddinman said:
Never? Really . . . your gonna stick with "never been an option." In your case, you had the option yesterday and everyday before that. Yeah, it sucks to pay the restocking fee, but if you would have put as much effort into arguing with them about their "defective" phone as you do arguing on the damn internet, you probably could have gotten that waived.
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Yeah always the 'but' with you apologists. So now you are saying people should return it even if it costs money? Then why bring up the 'full refund' to begin with? What's next, people should just throw the defective phone away?

You really can't even think of a scenario where Apple should be held accountable, can you? Talk about blinders...
 
firewood said:
So, the transparent scotch tape fix works for you? Cost you 2 whole cents?
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Yeah how is that possible if it is attenuation as you claimed, eh? I can stick tape on my $300 phone to make it work acceptably. You'd think a manufacturer would have more pride than require a customer to do that, wouldn't you?
 
BobVB said:
Yeah how is that possible if it is attenuation as you claimed, eh? I can stick tape on my $300 phone to make it work acceptably. You'd think a manufacturer would have more pride than require a customer to do that, wouldn't you?
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I prefer giving the customer a choice. Clear tape. Duct tape. Overpriced Apple bumper. More reasonably priced or better looking 3rd party case. Hold different. Handsfree. Too strong a cellular signal to have to care. Or return it and get a 3GS/Android/Palm, Etc.
 
BobVB said:
Yes pull those facts out of that massive rectal vault of yours. You're ridiculous man.

The fact is the phone drops calls when held normally, noticed it the first time I used it, and the second and the third. Hype has nothing to do with it, it's a defective product. Still does if I remove the bridging protector tape even with 4.01, just does it from 4 bars instead of 5.


You're the one defending a defective product, your denial seems to be almost DSM-IV worthy.

Yeah always the 'but' with you apologists. So now you are saying people should return it even if it costs money? Then why bring up the 'full refund' to begin with? What's next, people should just throw the defective phone away?

You really can't even think of a scenario where Apple should be held accountable, can you? Talk about blinders...
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No need to get personal here, guy, but if you wanna go down that road, you might wanna consult that DSM-IV and look up 301.0 Paranoid Personality Disorder. 😀 "Rectal vault?" (funny one though, I'll give ya that!) "Apologists?" Please, I'm not defending or apologizing for Apple at all. If there is a problem they absolutely 100% should fix it and make it right for all those affected.

All I am after is trying to get people to see how they are reacting to this situation. Honestly, the hysteria is unprecedented in consumer electronics. This is a phone people! No one is forcing you to buy the damn thing! Why do you want to keep a defective product? If you bought a certain model of TV that had a line of dead pixels on every unit would you keep it and demand that the manufacturer fix it? Of course not! You would return it! The lack of common sense and simple logic astounds me.

The simple and hype-free fact is that people with the problem have always had a way out: Return the Dang Phone. Apple waived all restocking fees and agreed to refund your money. I might even admit that you have a legitimate beef with ATT about that restocking fee for a phone that you can demonstrate is defective. I'd wager that a little persuasion and charm would have gotten that fee waived, especially in the last week or two.

Take a deep breath Bobby-Boy. Let's see what Apple has for you tomorrow, shall we?😎
 
I honestly think this whole situation where people are torn on their stance with/against Apple stems from one thing: love for the iPhone.

We should all stop bickering about it. Those who say "if you don't like it or have problems with it, return it" obviously are in love with the device... but those of you taking that stance should also put yourself in the other perspective's shoes. The ones "complaining about recalls, pointing fingers, blaming apple, etc" are doing it because they obviously love the phone enough to not want to give it up and would rather Apple fix it. Think about it... those of you NOT having issues and are asking the others who ARE to return it....

If you were in their shoes, you would complain too because you wouldn't want to give up your iPhone either.


This is my view/stance on tomorrow. Of course I'm only speculating here but here goes:

-Apple has a new manufacturing process/fix + combination software fix that remedies the issue
-Apple will not issue a recall nor will they admit fault or admit a new hardware revision. They will simply say that they stand by their product and those who have issues can either get it serviced/replaced/returned
-Those who "aren't" having issues will likely keep their original phones that MAY have the defect but never actually experience it. Those who are will of course get exchanges that will "magically be fixed" thus minimizing the cost compared to a full on recall that will generate panic
-Some iPhone 4 owners will eventually run into something wrong such as battery problems, screen problems, etc etc which will prompt them to get warranty service... which Apple will replace with the new hardware revisions, further removing early models out of the market slowly over time.
-Apple will tout the iPhone's exceptional capabilities, including it's special antenna and since the reception algorithm is now more "accurate" in 4.01, the onus is on AT&T (this way Apple covers their own ass... which makes sense as the rumors are the contract is over anyway)
-Apple will announce the White iPhone 4 to great applaud and divert news
-Apple *might* announce Verizon partnership that promises better signals (stab at at&t maybe? I dunno, maybe a little far fetched)

This will be the most cost effective way to remedy the situation. The issues will "magically" disappear as people "exchange" their phones. White phones will probably be on the new revision and thus won't have issues to begin with. Apple retains it's reputation as the good guy who stands by their products without the embarrassment and cost of a full recall. Attention is once again pointed at At&t's "terrible network" and out of Apple's hands. Apple PR effectively calms the *****torm.
 
Zortrium said:
"Mr. Jobs liked the design so much that Apple went ahead with its development".

Well, the phone may not work very well, but damnit, it'll be stylish. Mission accomplished.
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But this is what's Apple. Next decade's style and design paired with last decade's components and parts.
 
emulator said:
But this is what's Apple. Next decade's style and design paired with last decade's components and parts.
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As far as the iPhone & iPad are concerned, this rule does not apply.

With an anticipated GPU upgrade for the Quad-Core iMac Rev, here neither.

Greatly looking forward to a substantial upgrade to the Mac Pro.
 
UK Information

Piggie said:
Why do some people again and again just keep saying "If you don't like what Apple say tomorrow just return the phone"

When it's already been stated that in the UK you will probably have signed up for a 18 to 24 month contract and paid around £100+ on top to get the phone.

And if Apple don't actually admit there is a fault, then you will not be able to return your phone or cancel the contract.
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I am with O2 in the UK and my understanding is you will be able to do the following:

1-14 days - return phone to O2/Carephone Warehouse and cancel contract
1-30 days - return phone as faulty to O2/Carephone Warehouse and exchange for 'working' model
1-365 days return phone to Apple Store for exchange/repair as phone is faulty

However depending on what Apple say today you MAY be able to cancel your contract AFTER the 1-14 day period O2 allowed due to the Sale of Goods act.

Personally I plan on exchanging my phone every couple of weeks at the Apple Store UNTIL I an happy with it and it is FIT FOR PURPOSE. At worst I get a fresh, unscratched iPhone 😉

My old 3G was returned to Apple numerous times in the 1-365 day period due to dust under the screen, faulty speaker etc They are normally pretty good at exchanging if you have a valid fault which I do. A bumper is NOT an adequate solution and will never stand up in a Class Action Lawsuit.
 
Clown Boy said:
I am with O2 in the UK and my understanding is you will be able to do the following:

1-14 days - return phone to O2/Carephone Warehouse and cancel contract
1-30 days - return phone as faulty to O2/Carephone Warehouse and exchange for 'working' model
1-365 days return phone to Apple Store for exchange/repair as phone is faulty

However depending on what Apple say today you MAY be able to cancel your contract AFTER the 1-14 day period O2 allowed due to the Sale of Goods act.

Personally I plan on exchanging my phone every couple of weeks at the Apple Store UNTIL I an happy with it and it is FIT FOR PURPOSE. At worst I get a fresh, unscratched iPhone 😉

My old 3G was returned to Apple numerous times in the 1-365 day period due to dust under the screen, faulty speaker etc They are normally pretty good at exchanging if you have a valid fault which I do. A bumper is NOT an adequate solution and will never stand up in a Class Action Lawsuit.
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Is it 1-14 days starting from date of order, or date of delivery? The O2 rep said it was delivery which means I have until Monday to return it. If not then I must return it today. 😱
 
Ubuntu said:
Is it 1-14 days starting from date of order, or date of delivery? The O2 rep said it was delivery which means I have until Monday to return it. If not then I must return it today. 😱
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It would be the date you signed for the product as far as I am aware.

But I am not a contract lawyer so would be best checking with O2.
 
Either they fix the problem with new models or they've lost a few sales at my workplace. Everyone here is still holding onto their 3G or 3GS, and I'm not going to use a previously unnecessary case just to get it working as the older iPhones.
 
Hopefully they won't need a recall indeed, that would be bad for everyone. It's not such a big problem, but it's a problem so I guess people who want their phone changed could still swap it out for the new fixed model, if there really is such a thing according to the rumours.
 
My last thoughts b4 the conf.

I tried to sim the antenna. Results are not acceptable to me. After using the comments of mdickerson and kdarling (bezel is ground), I did get a resonance at 1.8GHz. Reasonable S11. I tried like hell but could not change that without changing the physical elements (even connecting to wifi bezel). Bad sim is my conclusion since it does not match the posts these last weeks. This brings me to my next point.

There are way to many variables here. Like it or not we are part of the antenna system in these new devices. Your hand (and it's water content), head, body and even the weather is part of it. Prior to MTV, I remember standing at my UHF antenna touching it in order to be able to watch the TV. In that case, it was acceptable but uncomfortable.

Apple could not scale to test all these variable until it launched. I think all these new phones owners became test engineers and the feedback is priceless.

It is very possible that we will get a lecture from Apple on the black magic that is known as RF (my apologies it is not meant to insult). At least, that is what I would like to see. For all others suffering I hope for 100% satisfaction with the product. What ever that takes...

https://www.macrumors.com/2010/07/15/iphone-4-signal-issue-can-be-fixed-with-a-software-update/
 
Look Im the first in line to buy new devices from Apple but this Iphone4 I bypassed not because of this issue but more about the fact it was the same ol same ol.. Nothing that new for me to stick with AT&T for another two more years. I moved to Android for my cell have never been happier but then again I like to hack and mess with things not cause I have to but more cause I can.

I do like Apple products and excluding the Iphone 4 I have never had a issue with any of them. But in this case I think Apple needs to do something for the people that are experiencing the issue as putting a bumper on a phone such as the IPhone 4 takes away from the sleek design.

But majority of the people on this forum are correct if you do not like the answer you get today then take it back and get your money back. Get something else for a cell and if worried about your apps then get an IPAD as its much better than the Iphone and has very few problems.

Again Apple makes great products but they are not a Phone CO they are a computer CO. The Iphone has a become a status symbol not a functional phone. ESP with AT&T service be so bad.
 
Puddinman said:
No need to get personal here, guy, but if you wanna go down that road, you might wanna consult that DSM-IV and look up 301.0 Paranoid Personality Disorder. 😀 "Rectal vault?" (funny one though, I'll give ya that!) "Apologists?" Please, I'm not defending or apologizing for Apple at all. If there is a problem they absolutely 100% should fix it and make it right for all those affected.

All I am after is trying to get people to see how they are reacting to this situation. Honestly, the hysteria is unprecedented in consumer electronics. This is a phone people! No one is forcing you to buy the damn thing! Why do you want to keep a defective product? If you bought a certain model of TV that had a line of dead pixels on every unit would you keep it and demand that the manufacturer fix it? Of course not! You would return it! The lack of common sense and simple logic astounds me.

The simple and hype-free fact is that people with the problem have always had a way out: Return the Dang Phone. Apple waived all restocking fees and agreed to refund your money. I might even admit that you have a legitimate beef with ATT about that restocking fee for a phone that you can demonstrate is defective. I'd wager that a little persuasion and charm would have gotten that fee waived, especially in the last week or two.

Take a deep breath Bobby-Boy. Let's see what Apple has for you tomorrow, shall we?😎
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What about app purchases, etc.? Are Apple refuding those too when you return your phone? You suggest it's as simple as returning the device and buying something else, which isn't true at all, because people have invested money into the platform, which Apple have now made unusable for them. For taking it back and getting a refund to be viable, Apple would need to refund ALL costs involved, not just the price of the hardware. Alternatively, they need to fix their product.
 
Puddinman said:
Sound quality is not subjective. There is a frequency response that the human ear can perceive and this "full-range" speaker does not cover it. This is exactly like the iPhone4 "problem" in that it is measurable problem that affects people in different ways.

How is "buying apps" a valid argument? If you choose to buy apps for a phone that you consider defective, how is that Apple's fault? If you previously had an iPhone, you could always go back to it or trade the 4 in for the 3GS. Or get a good cheap phone and get an iPod touch for the apps; best of both worlds! Besides, I'd be willing to bet that Apple would refund new app purchases for iPhone users who return the 4; they've done it for lesser things. If you've been a long term user of iPhones how can you expect a refund for Apps because you are moving on?

This is not a Blatant deficiency. Neither my wife nor I have had any problems whatsoever with our iPhone4s. Neither does my brother, cousin or anyone else I personally know.

A separate note: You know this is an media-driven overblown event when "Breaking News" on CNBC consists of (paraphrasing) "Rush Limbaugh reports his phone works fine!" Oh Lord, Apocalypse Now, please! 😛
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And if those speakers claim to produce a "full spectrum" of sound than you have every right to demand Sony fix them. As a consumer who recently bought a product which is still under warranty, I have every right to demand that Apple fix my phone. I have absolutely no rights in regards to anything else, but I do have that one.

For me it is a blatant problem. The bumper case (for an extra $30) has completely fixed my problem. However, without it, I was unable to reliably make phone calls no matter which way I held it. I could use two fingers to hold the phone on each side and still I would drop calls.

Someone should do a study on who has this issue and where they are generally located. You say no one you know has this defect, but literally every person I know who has an iPhone 4, can easily reproduce the error.

Edit: I'm in Philadelphia
 
Why should we fix it...?

OK - so I've decided to start selling a new car [people are fond of using this one]. It's fantastic new design, never been done before and it will cost as much as a Rolls Royce. Now, as I introduce this car to you I also want to show you this steering wheel cover we've developed, comes in a range of colours, leaves the centre of the wheel open, so you can see our logo!...

...Jump to a few weeks later as the car is released to media acclaim and massive sales - People have started to notice that in certain places, if you put your hands on the steering wheel, the car looses power and slows down, sometimes it stops altogether!

We say - don't worry all cars do that, or it just seems slower because of the speedo calibration we got from the Ministry of transport. And besides if you steer with your knees it works fine or you can buy our steering wheel cover if you want to add insult to injury...

So basically the product does not work "properly" or certainly as any buyer would expect it to work - so it should be fixed one way or another. I will take any fix they can offer - but they better offer something other than words.
 
Salacion said:
When will people put their egos behind them?
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We're talking about Steve Jobs here. The guy is all ego. What is there to put behind?
They knew the design was crap but he overruled them because he thought that the little band looked cool.
The guy is going to kill Apple.
 
glxyjones said:
You say no one you know has this defect, but literally every person I know who has an iPhone 4, can easily reproduce the error.
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I cannot...I do not say there is no defect but I cannot. I am not in the US (in France) and many of my friends cannot reproduce it as well. Maybe the issue is amplified buy AT&T poor network performance.
 
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