Another reason I suspect the percentage of substandard batteries is small, is that just a few weeks before this battery conspiracy theory thing blew up, even older models of iPhone still topped the customer satisfaction surveys. It was reported right here on MacRumors. Why would these consumer satisfactions ratings be so high if most (or even many) iPhones were slowed down to a performance level below that of competing products in the surveys?
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Apple Now Faces 26+ Lawsuits for 'Purposefully' or 'Secretly' Slowing Down Older iPhones
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Another reason I suspect the percentage of substandard batteries is small, is that just a few weeks before this battery conspiracy theory thing blew up, even older models of iPhone still topped the customer satisfaction surveys. It was reported right here on MacRumors. Why would these consumer satisfactions ratings be so high if most (or even many) iPhones were slowed down to a performance level below that of competing products in the surveys?
Hmmmm, looks like a duck, acts like a duck, quacks like a duck and is totally pro duck. Might be a duck.
It's impossible to reason with one of those paid ducks.
So you are saying that these are just poor quality phones. The OS gets bogged down after a little over a year and needs a full reinstallation to get it working again. You mentioned earlier that this fixed many phones.
because they didn't "kill" performance of completely Ok phones with such a nasty update. I know couple of people with IP6 who NEVER experienced any perf. issues or accidental reboots, still this update killed performance of those phones and until this sh*t went out they had no idea what caused that suddenly they phones started being much slower after iOS update. I think the method Apple used is more than unacceptable and I hope it will hit them hard.
Not fake, but, AFAIK, they do not report the true processor clock frequency (or frequencies), as those APIs or CPU control registers appear to be against App store guidelines to use.
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Not poor quality phones. Poor quality software. Unfortunately, still higher quality than the competition overall.
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It used to be that I pay a premium price to enjoy premium hardware and software. Now I pay a premium price for cheaper, less reliable hardware that led to this battery fiasco. It isn't just the iPhone either. I've noticed this downtown in build quality by comparing my MacBook Pro from 2014 to the crapola 2017 version as well.
It's anecdotal, but I suspect Apple is now using cheaper components for their products while charging the same prices (and even raising them). If that's the trend then we're going to see more news like this.
It's anecdotal, but I suspect Apple is now using cheaper components for their products while charging the same prices (and even raising them). If that's the trend then we're going to see more news like this.
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It isn't just mobile phones and notebooks either. I went shopping to replace some 3 decade old appliances, and was told that even the new far more expensive appliances are no longer built to last anywhere near as long as the stuff my parents purchased. The factories that tried, went out of business long ago, because the majority of consumers would no longer pay for that higher level of reliability engineering.
Personal experience isn’t 800M phones, roughly the amount of iPhones sold since they released the 6. 6s batteries are 2.5 years old too. Throttling isn’t necessarily bad if it stops old batteries from shutting down. Every Samsung device I’ve had has experienced bootloop and random shutdowns at 50% battery...personal experience as well.
If I were you, I’d take advantage of the #$29 battery swap and be glad Apple supports out of warranty devices unlike Android manufacturers with the same problems. I asked Samsung to fix my phone and was told it’s out of warranty. I didn’t even know the battery was bad and that’s why it was shutting down.
But that was my reasoning for Apple, in that I myself was willing to pay for that higher level of reliability, yet that seems to be gone now with Apple's continual slide in quality assurance.
Because the vocal minority makes it sound like everyone has this experience, but 800M is a lot of phones so there are a lot in both camps, even with only 1% problem rate.
I completely agree with you, but logic defies pitchforking.
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you’re riffing. Show some data the quality has declined relative to the number of devices shipped.
This isn’t the Jobs era when they were shipping 70M phones. They ship well over 200M phones and a myriad of other products now. I listen to the earnings calls and Apple states customer satisfaction is at all time highs consistently.
Apple deserves this but not because they used low quality parts. Do you know where they got there parts? Have they changed battery companies? Do they get their batteries from different companies than other phone manufacturers like Samsung?
Apple deserves the outrage to be sure but not for the parts they used. I believe this occurred because of Apple design choices along with the increasing tech that went into phones, that required more power draw from their batteries, their steadfastness on a thin phone, and their hubris about their ability to create magic. One last factor might be that high paid Apple employees replace their phone every year so they don't plan for three or more years of use from a phone. Where Apple is not responsible is battery technology. Batteries degrade over time. Everyone agrees with that. Apple made design decisions to keep the phone slim and have less battery overhead. As the battery cycles go up battery performance goes down. Not just for Apple phones but for all phones.
Where the outrage should be placed is Apple's plan to deal with the sudden shutdown issue that started to occur. I have no doubt Apple wanted to help customers by making sure their phone stopped shutting down all of a sudden. Why, because if customers get upset with their phone then they will buy a different phone. Apple wants to keep their customers happy so they keep buying iPhones. Where Apple was wrong and where they deserve the outrage was to not let users know their battery was wearing out causing the phone to perform slower and have shorter battery life. I don't think we can say Apple knew this was going to happen but we can say that Apple made design choices, thin phone, that provided too little battery overhead so that as the phone aged the problem arose. Instead of being honest, Apple did a software update they didn't explain so as to hide the problem. That is why people should be upset with Apple. Apple needs to include software built into the OS that informs the user that their battery performance has started to degrade and so the performance of the phone will be slowed so as to not create a unwanted software shutdown and that if performance is no longer acceptable then the owner may choose to replace the battery to restore the phone to full performance.
They only have to build stuff with higher quality than the competition. They don't have to compete with stuff they built 30+ years ago. (My Mac 512ke still runs at same speed as when new, although I did replace the battery once...
)My data is my personal experience. Both the quality of the hardware and software have notably declined in my 8 years of using Apple only products. But feel free to swallow everything TC tells you in an earnings call.
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They only have to build stuff with higher quality than the competition. They don't have to compete with stuff they built 30+ years ago. (My Mac 512ke still runs at same speed as when new, although I did replace the battery once...
I can't speak to phones, but they are definitely not building MacBooks with higher quality than the competition.
This is the best reasoned comment I've seen so far. Apple's secrecy, and extremely micro-managed customer communications, which helps them keep many of their competitive advantages, also leaves customers more in the blind. It's a dual edged sword.
Some of the competition seems to publish a lot more details about their new technology in various professional journals and conference proceedings. Hopefully, Apple will start doing more of that, as they seem to be doing regarding machine learning.
They deliberately withheld that it was even a possibility and outright told some people that it specifically couldn't be.
The key is with the word "They". We don't know if Apple's compartmentalized secrecy prevented the people in charge of training store employees from being allowed access to full reports from the people testing the effects of all the iOS and OS update features and bug fixes. The left hand may have been clueless of what the right hand was doing due to management brain damage, not deliberation.
As Johnny Mathis and Deniece Williams would sing, $29 may be "too much, too little, too late to ever try again" with Apple.
With this many lawsuits, my prediction is Apple will be forced to pay entirely for the battery replacements out of their own pockets. They also might face some heavy restrictions about advising customers in the future before taking any "slowdown" action unilaterally.
This case is only just beginning... it doesn't matter why they did it anymore. It's how they did it by intentionally keeping that knowledge away from Apple customers complaining of slowdowns. Many customers not only faced continuous ridicule in these forums, but Apple not saying anything convinced them their iPhone is "bad" and needed to upgrade to a pricier new model.
Apple needs to be held accountable for their action and inaction.
With this many lawsuits, my prediction is Apple will be forced to pay entirely for the battery replacements out of their own pockets. They also might face some heavy restrictions about advising customers in the future before taking any "slowdown" action unilaterally.
This case is only just beginning... it doesn't matter why they did it anymore. It's how they did it by intentionally keeping that knowledge away from Apple customers complaining of slowdowns. Many customers not only faced continuous ridicule in these forums, but Apple not saying anything convinced them their iPhone is "bad" and needed to upgrade to a pricier new model.
Apple needs to be held accountable for their action and inaction.
Apple as an organization is responsible for this. As an organization, they can't claim they didn't know what withholding that information would lead to.
Heh! Wait till the same rule applies to all of the competition. When they all have to fess up on the amount dark silicon and active power management that is typical in the mobile device industry, Apple may still come out way ahead.
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That's for the courts to decide. Sometimes only one rogue trader goes to jail after the entire banking company loses billions. (And the executives still get their bonuses...)
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Do people not try simple troubleshooting? How many is this? How many people were told they needed to upgrade to a new phone to fix performance issues and actually did it? If someone told me I needed to upgrade to a new phone to fix performance issues, I'd tell them to take a hike sharpish. So would, say, my mom. She's 71 and not technical at all but she knows BS when she sees it. She's still rockin' her 6s. I don't get this "Apple made me do it and I said OK" line of thinking in these threads.
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Too true. All the competition has said is "they don't do it like Apple". And they've been pretty quiet otherwise.
They just don't teach kids to be responsible for their own decisions anymore.
I helped fix two older "slowed down" iPhones, not due to an advanced technical degree, but merely by reading some simple troubleshooting hints right here on the MacRumors forums.
Then it’s meaningless. Sorry you’ve had some issues.
Cook is legally required to tell the truth and his words are chosen mostly for him by lawyers. You can’t lie as a publicly traded company, particularly in prepared remarks on earnings calls.
Again, data on MacBook build quality.
How about taking a 2014 model to a store and compare the build quality of that to the 2017 model and tell me if you don't see a noticeable decline in build quality with your own eyes. But again you do you, and feel free to swallow what TC puts in your mouth.
I just explained to you that Cook can’t lie on earnings calls. The fact build quality in your eyes decreased since a 2014 MacBook doesn’t make it true or imply customers will be less satisfied.
You sound a little salty on Cook, but just to let you know, he’s doing a fantastic job and won’t be going anywhere soon.
For me at least I have cut my purchase of Apple products to about 1/3 by not upgrading until I have no choice and am working towards zero for computers and media. But then again all Apple products are designed for teenagers nowadays, so its not a big loss for me as a pro user. Its sad for me because I have never had anything other than Apple computers.