Apple Now Lets You Check Your iPhone 6s Serial Number to See if You're Eligible for a New Battery

[V.K.]

Thanks! I hope I can get mine replaced same day too. Will find out today at 5:25pm.

well, that didn't work so well. Went to my appointment. I was told the battery replacement program is very popular and they have no batteries in stock and I might have to wait 5-7 days.
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Even if the serial numbers matched genius guys will still check battery diagnostic. If it passes they won't replace your battery whether it's affected serial or not. A waste of people's time IMO.

wrong. They ran diagnostic on mine. everything checked out but I was told the battery will be replaced anyway because the serial number in the affected range.

 

[C DM]

Why is there no mention in this MacRumors article that there are reports of this issue affecting all iPhone models from the iPhone 4 onwards?

This is very poor, as it reads more like an Apple press release by not acknowledging the wider problem.

I expect better from this website and the tech press overall.

Please urgently update and repost the article as a gesture to all of the other iPhone owners struggling with this problem.

A smartphone isn't so "smart" if when you need it most it's powered itself off!



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[I have an iPhone 6 with the random battery shut down issue at anything up to 40+ %]

Probably because there's likely an increased incidence of this happening with 6s iPhones in particular which are only about a year old at this point which was tied to some particular component or manufacturing issue affecting a subset of the phones. The program isn't about the general issue itself, but about the increased earlier onset of it on a subgroup of iPhone 6s phones.

 

[Scrib]

How long does a battery swap take? Do they do it while you wait? Can't be without a phone these days.

Assuming they have the battery in stock and a loaner phone in case something goes wrong, it took them about an hour.

 

[alvesik]

My phone qualifies for this (rightfully so), but it's kinda funny that my 6s has had the most successful battery life of any of my iPhones.

 

[sigjuice]

How about free phone replacements for those who have iPhone 6 with Touch Disease?

Not going to happen in Tim Cook's bean countering Apple :/

 

[az431]

Shame no apple stores have any batteries in stock

How long did it take you to check all 486 Apple stores?

 

[gkn]

my 6S Plus is also experiencing these issues. Took it into local Apple store only to be told the battery is different in a Plus from the regular 6S, and they would need to send a report to engineers and if enough people have the issue then their stance might change. Very disappointed with Apple of late, especially with their customer service, its went way down hill!!

 

[CrzyP]

My 6s shuts down at 30%. I checked my serial number and it says my phone isn't one of the affected devices.

 

[Black Magic]

My 6s shuts down at 30%. I checked my serial number and it says my phone isn't one of the affected devices.

If you got AppleCare, go get your battery replaced. If you don't have it I would go get it replaced anyway for $79 (I believe). I have no doubt this issue will spread to more serial numbers over time so you should get reimbursed at some point.

 

[jyen]

same here, my 6s which is on this list does it VERY rarely, but my iphone 6 does this every day

What do you carry around two phones for!?!

 

[del23]

I had two phones done last week. Night and day difference. Battery lasts like it is suppose to. One was at 83% battery life and other at 79% when they did the diagnostic. Not sure why it matters but he said he had to check.

 

[KeanosMagicHat]

Probably because there's likely an increased incidence of this happening with 6s iPhones in particular which are only about a year old at this point which was tied to some particular component or manufacturing issue affecting a subset of the phones. The program isn't about the general issue itself, but about the increased earlier onset of it on a subgroup of iPhone 6s phones.

I know you are a long time contributer to these forums and I respect your opinion on many issues over the years.

This is a poor excuse, however. There are now reports of iPhone 6s owners having battery replacements and still experiencing the problem.

If the random shutdown affects multiple models, it can't be a hardware issue.

I'm not saying the extremely limited battery replacement programme doesn't address other problems, but random shutdown still occurs

MacRumors are well aware of this and should've included mention of it in this article.

There are many members of this forum with different models of iPhone who are suffering from this same fault.

An amendment should be made to cater for all of these foum members (& the wider Apple community) and not just the few that happen own 6S models from this extremely small date range.

 

[Thor_1]

Mines part of the serial numbers. Will go after Christmas.
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Why is there no mention in this MacRumors article that there are reports of this issue affecting all iPhone models from the iPhone 4 onwards?

I would guess the 4-5s is beyond what the stock battery was designed to last. Now the 6 is different.

 

[KeanosMagicHat]

Mines part of the serial numbers. Will go after Christmas.
[doublepost=1480644016][/doublepost]

I would guess the 4-5s is beyond what the stock battery was designed to last. Now the 6 is different.

The wider issue isn't anything to do with battery degradation or you wouldn't be seeing problems on the 6, 6S and even reported on the 7.

 

[Thor_1]

The wider issue isn't anything to do with battery degradation or you wouldn't be seeing problems on the 6, 6S and even reported on the 7.

Perhaps, but you specifically mentioned older models who more than likely exceeded their normal battery life.

 

[KeanosMagicHat]

Perhaps, but you specifically mentioned older models who more than likely exceeded their normal battery life.

If you agree with my point, which you seem to from the quote above, then the age of these phones who are still experiencing exactly the same issue becomes irrelevant.

 

[magicschoolbus]

I've only had this happen once but am eligible. Will be taking this in over the weekend to get fixed.

I will let those interested know how it goes.

 

[ethanwa79]

So can someone tell me.... do they actually replace the battery? Or give you a new phone?

Also, if they replace the battery, do they do it on site while you wait, or do you have to come back at a later time to pick it up???

 

[Truefan31]

So can someone tell me.... do they actually replace the battery? Or give you a new phone?

Also, if they replace the battery, do they do it on site while you wait, or do you have to come back at a later time to pick it up???

I'd like to know this as well

 

[McGiord]

This would be convenient for those who also are affected with Touch Disease as well.

http://www.apple.com/support/iphone6plus-multitouch/
[doublepost=1480650298][/doublepost]report the issues to Apple, if for every post here complaining there is a report we may see some improvement...

http://www.apple.com/feedback/

 

[dazed]

So...I don't recall ever having a random shut down issue with my 6s, but I rarely let it get below 20% before charging it. However, my serial number shows as eligible. Should I still take it to be replaced?

Mine shuts down even if I'm at 40%. Never knew this was a common problem till I read this thread.

I'd suggest taking it in.

 

[iteachlit]

Unfortunately, it's not as simple as having a 6s with a qualifying serial number. My wife's 6s was purchased in September 2015. It has been exhibiting the unexpected shutdown issue for the past few months. When Apple announced this program, I sent the phone in for depot repair; this was before the serial number checker.

My repair was denied because the phone passed all of Apple's tests. I spotted the serial number checker today, so I entered the serial number. The phone is part of the program.

I spent an hour on the phone with Apple. After speaking with three different representatives, I was able to get them to agree to allow me to participate in the iPhone express replacement program. A "new" 6s will arrive tomorrow. I simply need to send my wife's old phone in when it arrives from depot. Apple even waived the $29 overnight shipping fee.

I didn't even have to cry.

 

[Black Magic]

So can someone tell me.... do they actually replace the battery? Or give you a new phone?

Also, if they replace the battery, do they do it on site while you wait, or do you have to come back at a later time to pick it up???

We all spoke about our experiences in the thread about iPhones shutting off at 20%. My experience briefly is that your battery will be replaced if they have some available. Takes an hour and a half. Battery they give you back is barely charged.

Others used online support to get a new phone shipped to them overnight with a charge on the card until Apple gets your old phone.

 

[Black Magic]

Unfortunately, it's not as simple as having a 6s with a qualifying serial number. My wife's 6s was purchased in September 2015. It has been exhibiting the unexpected shutdown issue for the past few months. When Apple announced this program, I sent the phone in for depot repair; this was before the serial number checker.

My repair was denied because the phone passed all of Apple's tests. I spotted the serial number checker today, so I entered the serial number. The phone is part of the program.

I spent an hour on the phone with Apple. After speaking with three different representatives, I was able to get them to agree to allow me to participate in the iPhone express replacement program. A "new" 6s will arrive tomorrow. I simply need to send my wife's old phone in when it arrives from depot. Apple even waived the $29 overnight shipping fee.

I didn't even have to cry.

Your issue was that techs are unaware of the program. We provided links to the techs to move the needle.

 

[john g.]

After speaking with three different representatives, I was able to get them to agree to allow me to participate in the iPhone express replacement program. A "new" 6s will arrive tomorrow. I simply need to send my wife's old phone in when it arrives from depot. Apple even waived the $29 overnight shipping fee.

I didn't even have to cry.

I had a similar experience. I live in a state with no Apple stores so I guess that helped.

Getting a "new" 6S tomorrow. Satisfied with customer service.