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I’m having an issue - maybe someone can help. I have two IUP through Apple. Upgraded one two weeks ago to the iPhone 12 Pro, no issues. Received the phone on 10/23. Everything is was fine.

So today, I’m trying to upgrade my iPhone to the 12 Pro Max and I keep getting the following error: “Your Verizon account is currently not supported. You will be able to purchase an iPhone for full price once preorders being”.

I have not changed my plan since September, and the line I upgraded to an iPhone 12 Pro is on the same plan as my line is. So that shouldn’t be an issue. Does anyone know anything more about this? Been on the IUP since the iPhone 7 Plus and never had this issue before.

Kind of similar issue as you. I only have one IUP but I am also on Verizon and am getting the same error message as you. Not sure how to fix it.

Maybe this is a Verizon issue..? I've had two iUP phones through Apple for years and got my wife's 12 Pro at its launch and this went through fine for me on the 12 Pro Max. We're on TMobile.
 
Worked fine for me, I just got pre-approved for an 12 Pro Max PB 128. I "joined as new" because my current IUP is an iphone 12 I got on launch day. Will be initiating the return for that 12 on the 5th, so as long as I get my 12 PM on the 13th, I will have plenty of time to get the 12 back to Apple. Interesting tidbit: I have been on IUP for three years, and this was the first year I got a hard credit pull when I upgraded my 11 ProMax to the 12 a few weeks back. As others have said, since it has been within the last 30 days they did not do a hard pull even though I enrolled as new.
 
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I am on Verizon, the only issue I had is it was picking up my Google Fi number when it went to verify carrier. I pulled the Google sim and everything processed correctly.
 
UK > So on the iOS Applestore app, when you click on your user account and check your eligibility (which is ok) it then doesn't go any further with the ability to select a phone ie 12, 12 Pro. But this morning it did.

However on the UK web page for the IUP it does show the phones to reserve (12,12pro). Wonder if their making changes behind the scenes etc.
 
Maybe this is a Verizon issue..? I've had two iUP phones through Apple for years and got my wife's 12 Pro at its launch and this went through fine for me on the 12 Pro Max. We're on TMobile.
Looks like from the comments it is only affecting Verizon customers.
 
Looks like from the comments it is only affecting Verizon customers.
Hopefully it’s just a Verizon issue and apple is working to solve it. We have to pre-enroll a few hours before launch, right?
So rushing right now shouldn’t be a problem
 
UK > So on the iOS Applestore app, when you click on your user account and check your eligibility (which is ok) it then doesn't go any further with the ability to select a phone ie 12, 12 Pro. But this morning it did.

However on the UK web page for the IUP it does show the phones to reserve (12,12pro). Wonder if their making changes behind the scenes etc.
It would be nice but my fear is in the UK we won’t be able to complete the Upgrade without visiting an Apple Store. On Friday we may end up being presented with a date of on or around 2nd Dec to pick up our phone. I do hope I’m wrong.
 
I was able to pre-approve with AT&T. I suggest reaching out to Apple to see what's up. Of course, you might get the run around and have to go to Verizon as well and vice versa.

Did you call AT&T for a mini/PM? I ask bc I'd be happy to have my wife join the iUP to get her 12 mini but her phone is so borked - screen totally not working - that we can't use the Apple Store app to do so. App on the iPad, or apple.com, both ultimately tell you to go to the Apple Store app on the iPhone. Grrr.
 
2x - Gold iPhone 12 Pro Max 512GB. I selected T-Mobile.

The upgrade program iPhones ship unlocked or will they both be locked to T-Mobile?
 
This is my first upgrade in the IAP. I was a new customer under IAP for the 11 Pro Max.

I was unsure what sort of credit pull is completed during the upgrade. I have credit freezes at the agencies and due to their generally evil, anti-consumer ways, I couldn't get temporary lifts completed successfully, without going through call center hell. So I just went for it on the Apple Store app, hoping the freezes wouldn't stand in the way (and I saw on some iMore post that it should work ok for existing IAP customers).

I did seem to make it through ok (on AT&T) and got the email with 4 green checks, including "preapproval completed."

So for the IAP veterans out there, am I truly good to go? Thanks for the insights!
 
Did you call AT&T for a mini/PM? I ask bc I'd be happy to have my wife join the iUP to get her 12 mini but her phone is so borked - screen totally not working - that we can't use the Apple Store app to do so. App on the iPad, or apple.com, both ultimately tell you to go to the Apple Store app on the iPhone. Grrr.
Sorry, I meant I was able to pre-approve using the Apple Store app with AT&T as my provider. If you go through AT&T directlyI'm not sure you can join Apple's IUP as AT&T has their own device program.

FYI, seeing as your wife is not already in the IUP, AT&T does have an interesting promotion. My wife had an 8 and I was able to upgrade her to the 12 (non-pro) for free a couple weeks ago. The catch is she has to stay with AT&T for 30 months. We have been with AT&T for years so that's not a problem. Try checking with AT&T to see if the free upgrade also applies to the 12 mini. It's a less expensive device that the regular 12 so I imagine that deal is available for it as well. I think you have to be on an unlimited family plan so if you are already like we were, it's a good deal.
 
Is this *JUST for the people on the Apple Upgrade program? I just did it and it all worked fine up to the actual order placing, and I'm not on the Apple Upgrade Program. CONFUSED HERE!
EDIT:
This article needs correcting. It makes it sound like this is just for ppl on the upgrade program and it's not.
I just went to the Apple store website and anyone can do this through the Apple App on your iPhone. I did it and it went through fine.
 
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