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Apple Now Offering iPhone 12 Mini and Pro Max Pre-Approval for iPhone Upgrade Program Customers
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you mean pre-approval? speaking to the people from the launch two weeks ago, they were able to pre-order just not pre-approval.
Wouldn't anticipate this getting fixed before Friday if it happened with the 12 and 12 pro launch. People on Reddit said they tried speaking to people at Apple and Verizon. Nobody at Apple knew anything and Verizon pointed the finger at Apple.
Amazing there is this much disconnect considering Apple had Verizon on stage. T-Mobile, a budget carrier, never had these issues. It's embarrassing and makes me want to switch back to T-Mobile.
I tried calling Apple today and they bounced me around to 5 different people. I just ended up hanging up.
Thanks, I called citizens one loan and they told me that I had made 12+ (13 payments) so they didn’t know why Apple was telling me to make an extra payment. So you are saying you had to make the 14th payment? Or was it just something citizens applied without you actually having to pay? On the Apple Store it acts like I can just make that payment whenever I actually preorder the phone. So confusing lol
Same here. Talked to various people with Apple and Verizon and no one has helped. Have you recently changed your sim or updated your plan? Trying to find a common element.
Did update the sim. Guessing that is probably the issue. I had an absolutely awful experience last year upgrading with an eSim, so I swapped back to a physical sim last week...so probably just caused myself a whole new set of problems. =(
I bet they see it as a device swap since the IMEI has to change, and there’s probably some kind of time frame that has to elapse before I can make changes.
Ah, another interesting data point. I tried going for an iPhone 12 Pro (not Max) and got a different error...I’m thinking this must be related to the device swap.
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Same here. When I returned my 12 Pro I stuck that sim in my old phone. I’m guessing that’s part of the problem.
Working on my second Verizon rep now, it seems that this is the issue, but no solution has been presented as of yet.
I am not sure how many payments I made in total because the history doesn’t show up on citizen portal which is weird but given my October 19 payment on the 11 pro was not made and the 12 mini will be delivered November 13 I assume that I needed to make the extra payment?
If you deposit them into your iTunes account, they work fine. Apple will even prompt you to use your credit balance during checkout.
So I'm currently on the iUP with the 11 Pro Max since launch. Since I've heard that you lose the additional value of the extra monthly payments (since this year's iPhone was delayed past month/payment 12), and also because a family member could use my 11 Pro Max, I want to pay this one off completely and start a new iUP with the 12 Pro Max for myself. The Apple Store app was telling me I *needed* to trade my phone back to Apple, and was warning if I didn't, AppleCare+ would be canceled on the 11, which I don't want.
I then went through the automated system with Citizen's One and keyed in a payment for my full remaining loan amount. I'm assuming it does take a day or so to process, but in the meantime, how are people able to select a "new" iUP loan when pre-applying? I'm not seeing the option, unless it's further past the screen where you confirm the model/color/storage?
Could someone help me out here? Thank you!
I then went through the automated system with Citizen's One and keyed in a payment for my full remaining loan amount. I'm assuming it does take a day or so to process, but in the meantime, how are people able to select a "new" iUP loan when pre-applying? I'm not seeing the option, unless it's further past the screen where you confirm the model/color/storage?
Could someone help me out here? Thank you!
They told me that you can only pre-approve phone with Apple Card and not with carrier installment plans. So we have to wait until 6th
What's the difference in doing the upgrade program verses buying the phone on my Apple card and choosing the 24 payments? Would I have an upgrade option next year or up to me to sell and buy again?
I'd hate to have another credit pull for the upgrade program when I have the room on Apple card for phone.
I'd hate to have another credit pull for the upgrade program when I have the room on Apple card for phone.
Okay, soooooooo...couple of things:
1) this is definitely related to the change on the line, the change triggers some kind of block that the chat reps can’t see or remove. I noticed this when going into the my Verizon app, if you try to change account managers it says “your device is too new to change account roles”. I think this is the same underlying issue.
2) the Verizon rep had me try switching back to the esim. This did not fix the problem, and probably did nothing but reset the clock, and make things worse, since now the last change was today instead of last week.
3) I did find a workaround. While going back to the esim didn’t fix the issue, it did have an interesting side effect...when I go to the carrier info part of the Apple store app, the phone number does not auto populate! So, the workaround I came up with was to just type my wife’s number in. She’s not on the Apple program, so her line actually worked. This tells me that the account is fine, but my line is blocked somehow.
if you have another phone on your account that you can use, this will let you get registered. It’s going to be ugly when the phone shows up, as I’ll have to activate it on her number, which will “break” her phone, and then swap her line back to her IMEI and sim, and then my line to the new IMEI and sim. It’s extra annoying because I need the 5G SIM card, so can’t just swap the cards around. Anyway, at least I found a way to sort it out. Hope this helps someone else!
It’s exactly that, the Apple Card is 24 payments with no upgrade option at 12 months. Also, you are not required to have AppleCare+, which is baked in to the iPhone upgrade program.
If you’ve been on the IUP before, you may not need a credit pull. They only pulled mine the first time, each subsequent upgrade has not required a credit pull
One of my lines is showing that too; when I go back through for a 12 pro it lets me move forward. I did return a pro too so I could order the max. Maybe it will be resolved by Friday?
I did this once, kept the phone for my wife. You don't actually have to return the phone but if you don't need it, returning it allows Apple to close out the loan and that's all. If you keep it, you just keep paying the loan until it's fully paid off, so don't jump on paying it off your current loan all at once if you don't want to. The new phone starts a new loan.
Thank you for this. Was AppleCare+ still active on the phone you kept, despite not trading it in? The Apple Store app screen seems to imply that AppleCare+ is canceled if the phone isn't returned.