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The iOS alert is entirely confusing, it is completely vague:

The Home Button May Need Service.
In the meantime, you can use the onscreen Home button below.
OK

Does it or doesn't it need to be serviced? Should the user take it in to store? Where is the button for
"More details".

The button for "More details" may need service. In the meantime, you can criticise Apple on the internet. OK
 
Two things, it's barely one month since the device was released and there is a problem, one customer's experience here could represent hundreds around the world. The device knows there's a problem but and it is telling the the user they may be a problem. From a design point of view, it is a confusing user experience.
A pop up telling you what is wrong and how to get around it until you can service the device is not confusing at all. "One customers experience...could mean hundreds around the world", could mean 1 as well
 
A pop up telling you what is wrong and how to get around it until you can service the device is not confusing at all. "One customers experience...could mean hundreds around the world", could mean 1 as well
Stop anal-izing every word. If you can't tell if there "may" be a problem or not, I'd say the phone is the least of worries
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"It just works"....
No substance, just repeated sound bites. Get your likes though
 
I presume a haptic failure has no impact. Since this is not a button but a sensor, looks like the sensor failed and needs to be repaired.
 
For everyone holding out for next year's supposedly radical redesign, what makes anyone think that it won't be a bugsaurus too? You think the iPhone 7 is an experiment? Just wait till you see the next model.
 
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You know how many iPhone 7's have been sold, right? Millions. If only one of 1 million iPhones has this problem it means 0.0001 %. But yeah this iPhone is such an experimental device. Please stop posting this nonsense.
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Then don't post such arguments if you don't know nothing. iPhone's old physical Home Button is the part that has to be repaired the most.

They do it because they are anal about home button failing, I would not use it as any sort of indicator of how bad home button problems are. Otherwise people in other countries would be doing this as well.

Edit: Talking about this: Never heard that. Why would people in the Far East be more sensitive to preserving their home buttons than in the West?
That's one reason, certainly, but it's also because of higher failure rates & poor feedback.
 
I like clicking buttons much more, but I was surprised when testing an iPhone 7 in an Apple Store that the new button is pretty good and the haptic response works surprisingly well. I expected to hate it but in the end it was decent. Don't like it as much as real button but would be livable.
 
I'm more concerned why Apple is holding back on technology than anything else. Aah Apple if you can OBVIOUSLY put a home button on the screen itself, ummm why not get rid of the bezels and do this now?

Is there a purposeful "drip" of technology to scrap in billions year over year?? :mad:
 
Just one more point of possible failure that will end up frustrating customers. The car manufactures began using touch controls for volume, temperature, etc a few years back until, unsurprisingly, they started returning to physical buttons shortly thereafter. Software is much more prone to bugs than hardware failure. Physical buttons are best in many instances!

The physical button can obviously not fail. Unless it fails, of course. Ask any Samsung fan, and they will tell you that the home button on an iPhone 6 will inevitably fail. Just as inevitable as you will be able to warm your hands on a burning Note 7.

Software is prone to bugs, but it doesn't break. Hardware breaks and stays broken until repaired.
 
I'm more concerned why Apple is holding back on technology than anything else. Aah Apple if you can OBVIOUSLY put a home button on the screen itself, ummm why not get rid of the bezels and do this now?

Is there a purposeful "drip" of technology to scrap in billions year over year?? :mad:
Why would you think because they implemented an onscreen home button, they can make the bezels disappear? That would take a larger display, imbedded cameras and sensors in the display as well as an onscreen home button. Is the tech there? Probably on a prototype somewhere but I doubt manufacturers/Apple are sitting on that tech laughing while people cry for it everyday
 
In the car, touch controls are bad for a completely different reason: because you can't find them without looking.

Exactly. Real knobs and buttons not only offer tactile feedback, such as shape and size, but stay in the same place so you know where to reach without looking. Contract that to a screen that not only requires you looking at it but whose buttons may change depending on what is displayed on screen. Touch screens have a lot of uses but are often a bad option in operational environments.
 
It seems to me that Apple has extensively tested the new home button. During that testing they found a failure rate high enough to plan for that inevitability. The rate was probably high enough to plan for, but not so high it would cause them to scrap the plan for the new button. With the phones out in the real world, they will get actionable intel regarding the failure rate at consumer volume. If it becomes too high, we'll see them scrap the new button on next year's phone or redesign it for more durability. Basically, 7 & 7+'ers are beta testing the button.
No claims of fact in my post. Just my opinion based on the info provided.
 
Never heard that. Why would people in the Far East be more sensitive to preserving their home buttons than in the West?
Definitely heard that. People are different. Some people use their phones with a case, some don't. Some won't buy the new black iPhone 7 because they fear scratches, some don't. When my wife had a white MacBook, I offered to clean it, and she absolutely refused.
 
Never heard that. Why would people in the Far East be more sensitive to preserving their home buttons than in the West?
Not sure why exactly but I know someone from Thailand who uses the Accessibility option even though her home button works fine. I didn't know it was wide spread till now.
 
Definitely heard that. People are different. Some people use their phones with a case, some don't. Some won't buy the new black iPhone 7 because they fear scratches, some don't. When my wife had a white MacBook, I offered to clean it, and she absolutely refused.

It's because of some stupid rumor that home button breaks easily and because people there are prone to all sorts of rumor epidemics.
 
The physical button of the iPhone has constantly been a point of failure, to the point that in Far Eastern countries often it isn't used at all to preserve the resale value (they use Accessibility features instead).



In the car, touch controls are bad for a completely different reason: because you can't find them without looking.
I've owned every single iPhone mode and never had a home button failure.
 
As I said in my last post , Not being able to turn the haptic feedback engine completely off is idiotic ! I myself IMHO I do not need the sensation that I presssed a button and I bet there are many people like me !!
Just watch this is a problem that will only grow as these devices age.
 
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For sure physical buttons suffer from mechanical stress, but these are less likely than bugs, and by the time the button has been 'worn out' you'll have long since changed to a new phone. ;-)

My iPhone 4 home button stopped reliably working after two years, so I switched to the virtual home button for over a year. Finally upgraded to the 5s when the power button stopped working as well. A little over a year into the 5s the Touch ID stopped working. In all cases Apple identified the problems as hardware related.
 
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Why would you think because they implemented an onscreen home button, they can make the bezels disappear? That would take a larger display, imbedded cameras and sensors in the display as well as an onscreen home button. Is the tech there? Probably on a prototype somewhere but I doubt manufacturers/Apple are sitting on that tech laughing while people cry for it everyday

People have been crying to get rid of the physical home button for years. They just showed, by doing this, there is more technology that they can bring onboard. Whether they actually make it public apparently is another topic.
 
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Basically, 7 & 7+'ers are beta testing the button.
That's true in the sense that everything can be improved upon. Its just a waterproof way to hold us over until the button is under the screen properly. Mark my words by the end of the day people will be screaming buttongate even if only 1 device has this error
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People have been crying to get rid of the physical home button for years. They just showed, by doing this, there is more technology that they can bring onboard. Whether they actually make it public apparently is another topic.
There has been a minority crying for a new home button. I've never had one fail and I've been aboard since the original iPhone in 07. They showed by doing this that they have a new home button, not that they are hiding more stuff from you. Remember their ultimate goal is to sell us products
 
Two things, it's barely one month since the device was released and there is a problem, one customer's experience here could represent hundreds around the world. The device knows there's a problem but and it is telling the the user they may be a problem. From a design point of view, it is a confusing user experience.

So far roughly 24 million iPhones have been sold and one user is reporting an issue. Saying there could be hundreds around the world with this issue is just stirring up a big bowl of FUD.

"From a design point of view, it is a confusing user experience."

It is only confusing for people who first encounter the issue and then cannot read the simple message on the screen. As this would be a rare experience, I don't think many will get the shakes over it.

You may find it confusing, but I suspect the one person who reported this issue knew what the issue was: "The Home Button May Need Service," and, knew what to do: "in the meantime you can use the Home button below."
 
There has been a minority crying for a new home button. I've never had one fail and I've been aboard since the original iPhone in 07. They showed by doing this that they have a new home button, not that they are hiding more stuff from you. Remember their ultimate goal is to sell us products

I don't think they're holding stuff from "me" but rather theres technology that's out there that isn't being put out to public yet. How do I know... There's a home button on the screen now. It's not a "halt of buying" thing for me but rather just a view of how I see it. If you don't agree, no issues.
 
For everyone holding out for next year's supposedly radical redesign, what makes anyone think that it won't be a bugsaurus too? You think the iPhone 7 is an experiment? Just wait till you see the next model.

No worse than an actual button
 
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