Same
I had the same issue on my 11 pro. I completed the following steps to upgrade.
- Go to Settings > General > [Device name] Storage.
- Find the update in the list of apps.
- Tap the update, then tap Delete Update.
- Go to Settings > General > Software Update and download the latest update.
Same issue on 11 Pro Max. No issue with 2 iPads, or even 12.46 on an iPhone 6. No Internet even though I have it.
I deleted the update and I am redownloading. Apple tech in chat on hold with me.
Try the following
- Go to Settings > General > [Device name] Storage.
- Find the update in the list of apps.
- Tap the update, then tap Delete Update.
- Go to Settings > General > Software Update and download the latest update.