Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Nope - hate to say it, but it is your fault if you really thought that in the first few hours of a major update like this that you'd be guaranteed to get software installed.

I've been pretty silent up until now but I firmly disagree with this. While this sadly may be the norm, its certainly not something that companies or users should be comfortable with. It is never the consumers fault if they choose to upgrade on day one. I'm a software developer. If i release crappy software on day one then it's not the user's fault. It is my own. It's a testament to the lack of proper testing and capacity planning that goes with things like this that has jaded users into thinking they have to wait, because it can't ever possibly work, but that's just a sad mentality. Software developers and engineers all need to do better. Imagine if the car industry was like that and we said, "well you bought your car on day one. It's your freaking fault dude that your car now has a problem."

I'd say it's risky to upgrade on day one, but it's never the user's fault if things don't work, and users who upgrade and that don't have success have a right to be angry. I can guarantee Apple is pissed as hell right now with themselves and their performance, so why shouldn't we be?
 
It's Called Marketing

How exactly should Apple have prepared for a massive one-time event? Install a billion servers so you don't have to lose a few minutes of you oh-so-precious life? Please.

The slowdown is for the same reason that freeways aren't 200 lanes wide, or why there are 500 exit doors at the movie theater. If everyone waits their turn, everyone gets served.

Didn't your mother teach you any manners?


My mother also taught me not make "Stupid" mistakes. And this is one of them.

"Install a billion servers" . . . Yeah, basically you do. Maybe not a "billion" but more than they got now obviously. I develop web sites and very large marketing campaigns for a lot of corporations. And you know what we do when we have a large campaign coming out that the client has been promoting for weeks and weeks or even months? We put them on a "billion" servers!!!!!" Well more like a few hundred, but you get the point. We increase the data pipe, we put ALL the related sites on DEDICATED servers, spread it across many IPs, we do what it takes to NOT crash the freaking thing! This if course costs lots and lots of money for the first few days or weeks, but we convince the client it is worth it because that money is well spent. We would rather have the money spent on THIS rather than have it come back and bite us in the ass in the form of disgruntled customers, low satisfaction ratings, poor customers service, etc.

I'm sorry, you can't promote the hell out of something for weeks and weeks and weeks and not live up to your end of the bargain. You promote something like a new iPhone, you better expect some freaking traffic! Also, why the hell did they release the new iPhone, the iTunes AND version 2.o of the software on the same damn day! "OMG, we're getting a lot of traffic, who what of thought?" Ya think?

Plus, we're not talking about a "Victoria's Secret runway show", we're talking about people's phones for God's sake. I think it's YOU who needs "a grip."
 
Finally! 3 hours and 38 minutes later and I am now at the Waiting for activation screen on my phone. Should I get happy now or wait a few minutes?
 
The fault of having a phone that isn't working is YOURs if you had a critical need for your phone today - then YOU SHOULD HAVE WAITED.

While you can probably say no one "needed" the update immediately, the blame is certainly Apples.

You don't release something to the wild until you've got your bases covered. That's poor planning.

The customer is in the position of believing the supplier is reliable.
 
hi all im new to this forum and i have a q. I uploaded the 2.0 software last night, is it the same download as you all got today? Or am i screwed because i did mine last night?


Thanks
 
I've been pretty silent up until now but I firmly disagree with this. While this sadly may be the norm, its certainly not something that companies or users should be comfortable with. It is never the consumers fault if they choose to upgrade on day one. I'm a software developer. If i release crappy software on day one then it's not the user's fault. It is my own. It's a testament to the lack of proper testing and capacity planning that goes with things like this that has jaded users into thinking they have to wait, because it can't ever possibly work, but that's just a sad mentality. Software developers and engineers all need to do better. Imagine if the car industry was like that and we said, "well you bought your car on day one. It's your freaking fault dude that your car now has a problem."

I'd say it's risky to upgrade on day one, but it's never the user's fault if things don't work, and users who upgrade and that don't have success have a right to be angry. I can guarantee Apple is pissed as hell right now with themselves and their performance, so why shouldn't we be?

Great post
 
I am in the UK and just updated and installed free apps, so far i have the following feedback:

1. if you run 10 apps in a row, none of the new ones will run, i think due to the memory issue, apple needs to be closing running apps if there is not enough room for new ones:)
2. some apps when starting crash and restart the phone, mainly due to accessing camera or location.

I am on 2G iphone.
 
So how long are we looking at until all of this is cleared up? Days? Hours?

Who knows. Last year it took more than a day for people to get their phones activated on launch day. That's the reason I am frustrated. I made a couple of posts predicting failure of the in-store 3G activation this time around but I never thought the update to 2.0 for current iPhones would be affected.

I just sent out an e-mail to friends telling them not to update yet. Most of them are not inclined to sit around for hours and hours with a bricked phone - they are the average customer who just wants something fun to have. Apple is wearing the Microsoft costume today - I feel like I'm back in my Windows days trying to save friends and family from borking their PCs. The problem is, I don't have time for this anymore nor the interest in helping people with computer issues. Its the main reason I went to a Mac and became Apple-centric.

Oh well. Hopefully, this will all be sorted quickly (but if MobileMe is any indication, we could be in for a long ride).
 
after being unable to access the itunes store for over an hour with the failed network connection and the SSL3 / TLS1.0 errors I just kept clicking music and then back to my iphone in itunes and it eventually connected. Re-synced all my music, contacts, dates etc...all is good! I downloaded the mlb.com app and ant new york times app. both of these look amazing, I am really excited about the mlb.com app and being able to see all the scores etc when i'm not near a tv. I tried the AOL IM app for about 5 min and it worked fine, but there is no way to turn off the sound it makes every time you get an IM and there is no way to log out of it so I removed it and will wait for a later version. it was worth the wait this morning, but I also didn't have anywhere to go as I'm sure a lot of people did. I'm still amazed that apple wasn't prepared for the load of traffic they got. good luck to the rest of you, just be patient!
 
Guys, I'd be careful about downloading any firmware files yourselves. Here's why.

Yesterday's file was called iPhone1,2_2.0_5A347. Today's is iPhone1,1_2.0_5A347_5A347. The MD5 checksums:

MD5 (iPhone1,1_2.0_5A347_Restore.ipsw) = 07df1235aef0bc5f58f331ebc34543be
MD5 (iPhone1,2_2.0_5A347_Restore.ipsw) = 93f1a04f5b2fcff4fa93da1dce486c80

Clearly they're very different. The 1,1 vs 1,2 is interesting, not sure what it means. I'm curious to hear from anyone who had yesterday's firmware update (1,2) and has now updated to today's 1,1 and has seen better performance or bug fixes.
 
Guys, I'd be careful about downloading any firmware files yourselves. Here's why.

Yesterday's file was called iPhone1,1_2.0_5A347. Today's is iPhone1,2_2.0_5A347_5A347. The MD5 checksums:

MD5 (iPhone1,1_2.0_5A347_Restore.ipsw) = 07df1235aef0bc5f58f331ebc34543be
MD5 (iPhone1,2_2.0_5A347_Restore.ipsw) = 93f1a04f5b2fcff4fa93da1dce486c80

Clearly they're very different. The 1,1 vs 1,2 is interesting, not sure what it means. I'm curious to hear from anyone who had yesterday's firmware update (1,1) and has now updated to today's 1,2 and has seen better performance or bug fixes.

I did, havent noticed or seen anything different. My phone was perfect yesterday, still is today as well.
 
I am in the UK and just updated and installed free apps, so far i have the following feedback:

1. if you run 10 apps in a row, none of the new ones will run, i think due to the memory issue, apple needs to be closing running apps if there is not enough room for new ones:)
2. some apps when starting crash and restart the phone, mainly due to accessing camera or location.

I am on 2G iphone.

Do you find location services do not work? I used the leaked firmwire yesterday and I found the same problems you did but also that it could never find where I was
 
Would you mind providing a little more detail for those of us who have never used Automator? I could not see how to do what you suggest even after spending 30 minutes with Automator. How does one "record three tasks in iTunes?"

It was my first time using it too. When you open up Automator, click the red record button in the upper right hand corner. It will hide automator and show your applications underneath. Just go through the motion in iTunes. Click on say "Purchased" then click on your phone, then click on the "OK" button when the error comes up. Then stop recording.

This will appear in automator. You can press play and make sure everything works. Once you verify it's working, click on the whole thing, cmd+c to copy, cmd+v to paste, and you can keep pasting several times. once you have a good set, just press play and let it do it's thing.

The bad thing is that you can't do anything else while it's running...
 
I am now getting a "Accessing iTunes store consistently every time I try this lasts for a few minutes

Fix your ***** Apple
 
i still can't get through. it worked just long enough for me the first time to put my phone in the emergency mode. Now I cant get anywhere. Ahhh! All of this left clicking on this windooz machine is killing me. Come on. :D
 
So, you aren't really a "happydude"? LOL - really, this isn't such a huge deal... give them a couple of hours or a day and it will all be over. Get real - if you really thought it would be perfect on the first day, then you are the fool.

i'm a slightly less happy "happydude" right now. of course there are going to be some problems, but i can't recall any software update actually disabling the devices for such an extended period of time. i'm sure unforseen by apple, and definitely unforseen by the users. apple should disable the software update until they get this fixed, rather than have users still downloading and bricking their phones.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.