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Apple Responds to U.S. Class Action Lawsuit Over Delayed Siri Features

Apple definitely jumped the shark here and got their timeline twisted. AI hype was (and remains) so disproportionate to what AI can deliver, and the problem for apple is that their philosophy is always one that attempts to avoid obvious and disastrous pitfalls. They likely were at 80% good and didn't realize how far that was from 99% good in AI world when setting their timelines. Other companies pushing AI are ok with 90% good, but not apple. (I'm not complementing this behavior just describing it)

That said, this failure is honestly worth all of zero dollars in recovery to the average person imo. Who are you kidding if you think you were harmed by this? I see people above saying $350 per iphone 16? You are actually outside of your mind. Even when siri is ai and completely perfect at what apple was claiming she could do, and beyond, that will still constitute less than 0.001% of what you do with your phone.

Second "that said," i think a reasonable "fine" of a few million for the law firm that publicly holds apple accountable for this failure is reasonable enough. But the legal fiction that anyone was actually harmed by this is just that: fiction.
 
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MacRumors said:


Apple on Thursday filed a motion to dismiss a consolidated U.S. class action lawsuit related to delayed Siri features, according to court documents reviewed by MacRumors.

In July, Apple CEO Tim Cook said his company was "making good progress" on the Siri features and aimed to release them "next year."

Apple first announced the personalized Siri features during its WWDC 2024 keynote, but in March it announced they were delayed. The promised capabilities will include better understanding of a user's personal context, on-screen awareness, and deeper per-app controls. For example, Apple showed an iPhone user asking Siri about their mother's flight and lunch reservation plans based on info from the Mail and Messages apps.
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So then give people who bought an iPhone 16 because of what you marketed regarding Siri, full credit in trade for an iPhone 18.
 
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JosephMoorad said:
Apple definitely jumped the shark here and got their timeline twisted. AI hype was (and remains) so disproportionate to what AI can deliver, and the problem for apple is that their philosophy is always one that attempts to avoid obvious and disastrous pitfalls. They likely were at 80% good and didn't realize how far that was from 99% good in AI world when setting their timelines. Other companies pushing AI are ok with 90% good, but not apple. (I'm not complementing this behavior just describing it)

That said, this failure is honestly worth all of zero dollars in recovery to the average person imo. Who are you kidding if you think you were harmed by this? I see people above saying $350 per iphone 16? You are actually outside of your mind. Even when siri is ai and completely perfect at what apple was claiming she could do, and beyond, that will still constitute less than 0.001% of what you do with your phone.

Second "that said," i think a reasonable "fine" of a few million for the law firm that publicly holds apple accountable for this failure is reasonable enough. But the legal fiction that anyone was actually harmed by this is just that: fiction.
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But coming subliminal up with the claim that apple always does 100% right (different to others) while talking about AI and Siri is a pretty thin ice :D
 
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Sammael said:
The updated Siri is coming on the second Tuesday of next week.
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Seriously, they really ought to release it on the birthday of Siri, October 4, I think it is. When the 10th anniversary of Siri went by and there was no mention of it from Apple. I knew they didn’t care anything about it even though it is a feature that is on all their devices. Making a big deal of it on Siri’s birthday would be great and not make us have to wait even longer. ..
 
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Sammael said:
The updated Siri is coming on the second Tuesday of next week.
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Haha people can dream.
Apple during the day: Here is the 26.1 update and as a surprise for the Siri anniversary you get some „tiny“ new features. It just works.
 
rp2011 said:
Apple walked right into this. They allowed the "Wall Street analyst" nonsense get to them.

Because after all this time, AI is STILL NOT READY for Prime Time or even viable for ANYONE, much less Apple.

And the lawsuits..
AI companies are still facing huge liabilities with so much pending litigation that will not go away. How many BILLIONS did Anthropic agree to pay for just ONE lawsuit?

But the "Apple is behind" cheerleading continues, Still just blowing smoke up it's a** to get them to make dumb moves like this one.

AI still has a long way to go. It is not yet remotely ready as a consumer product from anyone. And Apple knows that. EVERYONE KNOWS THAT. Apple just has to wade through the noise. Anthropic, Open AI and the others are in a tight pickle right now, but Apple still has the money to and more importantly the TIME to get it right.

We have been hearing the same foolish "Apple is behind" foolishness of how any YEARS now? While no one is able to deliver a decent AI product for how long now? Where Apple continues to make tons of money?

This is all just Wall Street nonsense, and perpetuated by a "tech news" and social media echo chamber that loves smelling their own farts while at the same time created a massive HYPE BUBBLE that is ready to burst.

Having said all that, whenever they release something, they better make sure it is completely ready, and more importantly done right. Apple is not a nobody start-up, they have a reputation of "just works", people rely that it is all carefully vetted for them and safe. People choose Apple because it is NOT Android. Because it is NOT Windows. Delusional or not, because it is better. People have much higher expectations from Apple, while Android is known for being rough around the edges and scammy. People expect tat from Android and Windows. That's why we have IT departments.

Because if they release a bad AI product, especially with the Siri albatross hanging over its neck, it will be far far worse than not releasing anything at all. Hopefully they can ignore the noise and wait until it is fully ready. I mean ready ready. not jut to appease Wall Street ready, because again, as with this case in particular,

...NOT ignoring the Wall Street and tech news echo-chamber nonsense will be far worse.

..Especially when the noise comes from an investor focused "news" organization like Bloomberg that will push on the gas peddle on something when it suits them, where you know someone like Mark Gurman is most likely just spiking the punch when it suits them.
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I will say, after recently getting the update to Alexa+ on our echo show, it does have me a bit worried about a Siri completely powered by large language models.
Alexa+ a lot of the time is just straight up *worse* than the previous generation built off of similar technology to the current Siri.
Sure, it sounds more human, but it’s slower, it very much can hallucinate, and most of the time from what I’ve found it just… struggles to answer basic questions and execute basic commands.
 
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Bought iPhone 16 Pro Max as soon as I could for my wife and me. She had my prior iPhone 13 Pro Max and I had iPhone 14 Pro Max. Really no need to have upgraded, but the “hype” pushed me over the top on the buying decision.

She could care less about 90% of the features. I was interested to get the latest and greatest features plus see AI.

Been around computers since PDP-11 and VAX days.

I was sold a whole bunch of vaporware that has not been forth coming even a year later.

So yes, bait and switch does come to mind. The switch was the non-delivery of advertised features to encourage sales.

I doubt anything worthwhile will come out of the legal noise, but I sure am not acquiring one of this year’s iPhone 17 Pro Max with only 12GB as this model will also may not be up to the AI task. Seems Apple is mum this year on that capability 1758903729352.png
 
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switz said:
Just be aware that all the "Mac" computers now have 16GB for AI. So the iPhone 17 has 12GB while my iPhone 16 Pro Max 1TB has 8GB. Neither of these two iPhones will probably run AI very well, but the iPhone 18 with 16GB will do just fine.??

Two sets of purchasers (iPhone 16 and iPhone 17 customers) will fell shafted when the dust settles on AI.

I wonder if the 2TB option on the iPhone 17 Pro Max will be the necessary minimum for all the AI data to make it work?
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What on earth are you talking about?
Even with the current selection of Apple Intelligence features, the vast majority of requests are sent to private cloud compute, very, very little is actually done on device.
The new features will likely run just fine on devices going back to the 15 Pro and the M1, especially given that the majority of requests will be sent to the cloud.
If Apple already knew that it wouldn’t run on devices with 8 GB of RAM, they wouldn’t still be introducing new devices this year like the iPhone 17 and the 2025 iPad Air, and even the current generation iPad Pro that all still only have 8 GB of RAM.
Also, the new Apple TV coming out later this year is already in the Apple code, and it only has an A17 with 8 GB, and the new HomePod mini, which will also get the new Siri, is literally going to be powered by the S10 chip from the Apple Watch.
The iPhone 16 will be fine.
 
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hovscorpion12 said:
The users suing Apple have no case. The iPhone 16 was not an Apple Intelligence focused device. Apple’s lawyers argued correctly that the iPhone 16 launched with many features that enhanced the user experience.

This case will be dismissed. Plain and simple
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Is this satire? Apple's argument is hollow, any half decent judge will see right through it.
 
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MacRumors said:
By purchasing an iPhone 16, all of the plaintiffs have "benefitted from camera improvements, enhanced silicon and increased performance, upgraded displays, and numerous other hardware and software improvements," including more than 20 Apple Intelligence features that were already available prior to the lawsuit, the lawyers said.
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Shrug. Whatever you say, Apple.

By upgrading from an iPad Mini 6 to an iPad Mini 7, I went from winning the screen lottery to losing it. Web browsing (wifi) and gaming isn't faster. The hardware is otherwise identical, except for the added cost of a new, $130 pencil, and some hardware that I can't materially take advantage of. Overall, I'm out something like $400 for a device that's pretty much identical in capabilities to the one it replaced.

I get it. You made a mistake. An apology would be nice. Insulting my intelligence, not so much.
 
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Reeneman said:
But coming subliminal up with the claim that apple always does 100% right (different to others) while talking about AI and Siri is a pretty thin ice :D
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I mean… yes and no?
In today’s landscape, you might have a point, but when Siri first launched with the iPhone 4S it was genuinely leaps and bounds ahead of what was at the time called “Android Voice Command” or even apples previous “Voice Control”.
The problem is that it has pretty much stayed at that exact same place it was, while the market evolved around it over the years.
But Apple absolutely was doing it correctly, at first.
Then Scott Forstall passed Siri down to one of his employees because he didn’t want to deal with it, and then both of them ended up getting fired and since then it’s pretty much just bounced around Apple like a hot potato no one wants to have to deal with, and here we are.
 
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Sorry Apple, this one has merit. It literally describes me. I would have stayed with my previous phone, I bought the 16 Pro for the Siri features that we still do not have. I would have waited until the 17 (or 18 or whenever this ever comes out) instead.

I upgrade phones based on features, not a schedule.
 
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klasma said:
I’m sorry, but please explain to me how producing ads for a feature makes sense when nobody will be swayed to buy the product due to the promise of that feature.
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Why do you feel the need to put words into other peoples comments.
Explain to me how that poster said what you were saying.
 
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