Apple ruined Touch ID on my iPhone 6 - Screen Replacement in Apple Retail, replaced phone for free

Discussion in 'iPhone' started by nadavnaz, Aug 2, 2016.

  1. nadavnaz, Aug 2, 2016
    Last edited: Aug 2, 2016

    nadavnaz macrumors newbie

    Sep 13, 2013
    - Got my phone's shattered screen fixed at the new Apple Store in Brooklyn.

    - Put on screen protector and case I bought in advance real quick.

    - Tried registering Touch ID to discover it's now saying Failed on the Touch ID setup.

    - Software wipe on device/DFU Restore both don't fix this.

    I've failed to find anything about this online in forums. I'm very surprised that Apple would let out my phone without testing Touch ID to be working. The least they can do is to put on a new screen protector for free if they have to remove my brand new one.

    I was mostly wondering, has this ever happened to you? Have you read or heard about this happening to someone?

    Attached Files:

  2. Gav2k macrumors G3


    Jul 24, 2009
    The cables not seated correctly. It's a two minute job just go back.
  3. Newtons Apple macrumors Core

    Newtons Apple

    Mar 12, 2014
    Jacksonville, Florida
    Just take it back and they will fix it.

    Apple is not responsible for any screen protectors.
  4. ABC5S Suspended


    Sep 10, 2013
    For me, if I get something fixed at the Apple store, I check it out first before I leave that store. Word to the wise
  5. nadavnaz thread starter macrumors newbie

    Sep 13, 2013
    They gave me a new phone and a screen protector for free to replace mine. Thanks
  6. LoveToMacRumors macrumors 68020


    Feb 15, 2015
    You l
    you lucky basterd

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