Apple Says iOS 8.0.2 Update is in the Works, Directs Users to Reinstall iOS 8

[mattburley7]

For an update like this one they can easily release it at almost any time when they feel it's ready to go.

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And yet you insult them anyway even though you admit that it actually serves a beneficial purpose to most others. Nice work.

they are more likely to release at 10am though that has been done for previously releases. but i see what you mean for emergency fix it could go out at any time possibly?!

 

[GlenK]

How can they possibly release and update when the servers are so overloaded you still can't sync your phone on itunes??

 

[crogers9]

After the issues yesterday I emailed Tim Cook and i got a phone call from the "Executive Customer Service Dept" asking if I was ok and if I have managed to resolve the issue!

Thats what I call service!

 

[sbailey4]

I had the same reaction as you. Man if I was "waiting on some important calls", or out in the middle of nowhere where I needed my phone, the LAST thing I'd do is launch a software update! To me that's just crazy.

However, I can also understand that people are put off by this line of reasoning because they would argue that Apple released a product, not beta and not "special test try at your own risk", but a real shipping product. They made it available for OTA and iTunes updates, and gave you a notification to update (if you checked). Why shouldn't a person trust Apple and update at that point - are we really supposed to presume everything is broken until proven otherwise?
Plenty of blame to go around. But man, seriously, I wouldn't update when I'm in desperate need of my phone. I didn't update this time for that very reason, so I didn't get bitten by this issue.

Definitely a major fail on Apples part. I said that in the post. Never said it wasn't. But a user who is expecting important phone calls or any other important tasks on their device (PC,phone or any other device) probably should not update as soon as update comes out when their important project is 30 minutes away. That is just reality. Had that advice been followed all would be fine in this case as the update was pulled within 1.5 hrs. Again not apologizing for Apples fail. That should not have happened but in reality it does happen from time to time.

 

[TantalizedMind]

Then go ahead, ignore my advice, and run the updates as soon as they show up.

My two iPhones are running iOS 6/iOS 7...

 

[Ethosik]

Okay, how is this any worse than when Microsoft releases an update that causes BSOD? Or when McAfee released an update that killed your internet connection?

 

[irnchriz]

I was not installing a major version of iOS, I was installing a simple update that I've done dozens of times before.

Users should not be blamed for updating their phones anyway! A patch should work.

I also noticed that iPhone 5 users said there was no issue after the 8.0.1 install so I went ahead thinking it was safe. Why wouldn't I?

You said it was business critical. Why risk updating a second after its released, especially if you are on holiday with no way to fix it. Seems stupid.

I'm not making excuses for Apple here, they ****ed up. But you are in no position to whine about losing a business critical service if you don't treat it as such. Typical shortsighted attitude to technology that costs businesses dearly.

 

[Ethosik]

Also, if the update worked fine if you got it from iTunes, doesn't that mean that the update was fine. Something probably went wrong with OTA.

Also, I agree with those that said you should not update as soon as an update is available unless you want to deal with the consequences. Do you ever wonder why Microsoft offers WSUS and why businesses use it? It is so they can wait to push out Windows updates until they are tested and verified.

 

[kerrikins]

Okay, how is this any worse than when Microsoft releases an update that causes BSOD? Or when McAfee released an update that killed your internet connection?

It's not. It's just that with Apple, people had the expectation that it wouldn't happen with *their* products and that track record is starting to crumble.

 

[cmaier]

Also, if the update worked fine if you got it from iTunes, doesn't that mean that the update was fine. Something probably went wrong with OTA.

Somehow the differential update (sent over the air) was faulty, yes. But this means it wasn't tested. It couldn't have gotten mangled over-the-air and still install since the signature would fail if the bits got mangled in-transit.

I assume they only test the full install (the restore image) and assume that the differential install, being programmatically generated, will always work. Bad assumption if something goes wrong in the actual generation of the OTA differential install.

 

[bigandtasty]

would be nice if we could reinstall a version of iOS 7 (7.1.2), so much more stable and polished than iOS 8. Can't wait until they do get iOS 8 dialed as its got some cool features, its just a big benefit when the OS doesn't feel so Clunky.

 

[Steve121178]

You said it was business critical. Why risk updating a second after its released, especially if you are on holiday with no way to fix it. Seems stupid.

I'm not making excuses for Apple here, they ****ed up. But you are in no position to whine about losing a business critical service if you don't treat it as such. Typical shortsighted attitude to technology that costs businesses dearly.

An 8.0.x update (or any iOS update) should NEVER cause a problem. It's not beta software so it should simply just work. Don't argue that it shouldn't because it should. End of story.

 

[bigchrisfgb]

Syria is being bombed...yeah. Do you know who's bombing them? WE ARE!

Do you know why the USA is bombing them? Because there is a 3-way civil war. 1. The leadership who has always killed their own people. 2. The rebels fighting for freedom. 3. IS terrosits.

As harsh as it sounds, the situation over there usually has no bearing on the day to day lives of the people in the Western world.

 

[Ethosik]

An 8.0.x update (or any iOS update) should NEVER cause a problem. It's not beta software so it should simply just work. Don't argue that it shouldn't because it should. End of story.

And Windows Updates have never caused any issues right? Sometimes simple updates cause problems. Like I said, this is why Microsoft offers WSUS so IT administrators can test and verify updates before pushing them to the computers in the company. If your phone is for business use, or you CANNOT live without it for a day, you need to wait to do updates. I do not do Windows Update the day they are released, I do them on that Friday. Mostly because I am on OS X all week and get on Windows to game on the weekends, but also to make sure there are no Windows Updates that will cause BSOD.

Just last month's updates (from PCWorld):

Specifically, Microsoft identified three known issues regarding the “behavior” it had seen when users installed the update. First, fonts that are installed in a location other than the default fonts directory (%windir%\fonts\) cannot be changed when they are loaded into any active session, essentially locking them in. Second, fonts don’t render correctly. The third issue is the most critical, however: Microsoft said that it is investigating reports that systems may crash with a “0x50 Stop error message” after the updates are installed.

I did not perform iOS8 update until that night to see if there were any issues before updating.

 

[Steve121178]

And Windows Updates have never caused any issues right? Sometimes simple updates cause problems. Like I said, this is why Microsoft offers WSUS so IT administrators can test and verify updates before pushing them to the computers in the company. If your phone is for business use, or you CANNOT live without it for a day, you need to wait to do updates. I do not do Windows Update the day they are released, I do them on that Friday. Mostly because I am on OS X all week and get on Windows to game on the weekends, but also to make sure there are no Windows Updates that will cause BSOD.

I did not perform iOS8 update until that night to see if there were any issues before updating.

It's not a complex OS it's iOS.

I'm not sure why you and the other guy above are taking the defensive stance towards apple here. There's no point telling us we shouldn't have downloaded it - we did and our phones are bricked and we can't turn back time to reverse our decision.

I sense you and the other guy are getting a perverse amount of pleasure with the predicament we are in and are simply trying to annoy us further.

 

[ericschmerick]

An 8.0.x update (or any iOS update) should NEVER cause a problem. It's not beta software so it should simply just work. Don't argue that it shouldn't because it should. End of story.

And Fedex should NEVER miss a delivery, so I always wait to the very last day to order my life-sustaining medicine exactly one day before I run out for next-day delivery. End of story.

 

[Solver]

As harsh as it sounds, the situation over there usually has no bearing on the day to day lives of the people in the Western world.

You mean all those super smart bombs are free? The children who will learning about, "who pay for national debts?" will be glad to hear that.

 

[GlenK]

Has anyone been able to sync via itunes? I did the restore back to iOS 8.0 but now my phone has been trying to sync for over 16 hours. It just keeps getting stuck on 1 app for hours. Virtually no progress.

Any suggestions??

 

[Ethosik]

It's not a complex OS it's iOS.

I'm not sure why you and the other guy above are taking the defensive stance towards apple here. There's no point telling us we shouldn't have downloaded it - we did and our phones are bricked and we can't turn back time to reverse our decision.

I sense you and the other guy are getting a perverse amount of pleasure with the predicament we are in and are simply trying to annoy us further.

Um these things are not phones anymore, they are computers with phone capabilities. iOS is based of OS X you know?

Microsoft also had a firmware issue with their surface tablet.

Guess what? Updates are known to cause issues. If you can't deal with these, then wait just A FEW HOURS before updating. Really, a minor update like this does not need to be applied RIGHT AWAY.

 

[Steve121178]

Um these things are not phones anymore, they are computers with phone capabilities. iOS is based of OS X you know?

Microsoft also had a firmware issue with their surface tablet.

So what? I don't have a Microsoft tablet so why do you keep going on about Microsoft products? What does that have to do with our problem?

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And Fedex should NEVER miss a delivery

And they never have for me, nor DHL or Royal Mail. My pre-9am & pre 1pm deliveries with them have always arrived. Always.

What's your point?

 

[Ethosik]

So what? I don't have a Microsoft tablet so why do you keep going on about Microsoft products? What does that have to do with our problem?

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And they never have for me, nor DHL or Royal Mail. My pre-9am & pre 1pm deliveries with them have always arrived. Always.

What's your point?

Because Microsoft, Android, and Apple can offer updates that cause issues. That is just how it works. Microsoft is the biggest name in computer OS and software, yet they STILL manage to release updates that cause issues. If it can happen with them, it can happen with Apple. So that is why I brought them up.

What is so horrible about waiting to update to iOS 8.0.1 for several hours? Why does this update NEED to be applied RIGHT NOW!!! If people would have waiting just a few hours to update, everything would have been fine.

 

[iChrist]

Foxconn workers are likely not doing any kind of complex conceptual work. It's well established that it's not the kind of work you want to do when excessively tired unless you are ready to clean up the mess afterwards.

Outsourcing might get you cheaper developers, but quality is another matter and I doubt Apple is willing to compromise on quality of its software, not to mention the loss of control.

You doubt Apple is willing to compromise on the quality of their software?

Have you read the article you are commenting on?? lol
Or what about the U2 fiasco or the OSX vulnerability?

Outsourcing would be an upgrade.

 

[Steve121178]

Because Microsoft, Android, and Apple can offer updates that cause issues. That is just how it works. Microsoft is the biggest name in computer OS and software, yet they STILL manage to release updates that cause issues. If it can happen with them, it can happen with Apple. So that is why I brought them up.

What is so horrible about waiting to update to iOS 8.0.1 for several hours? Why does this update NEED to be applied RIGHT NOW!!! If people would have waiting just a few hours to update, everything would have been fine.

Ok, I can see you are simply trolling now. People did update, many hundreds of thousands in the 1 hour and 15 mins it was available. It was trending all over Twitter and on these very forums so public awareness was massive. Bear in mind it was 6pm UK time for me so I had no idea how long the update had been out. I saw no one complaining of issues either.

People update because they can. People update because they expect it to just work like it normally does.

I updated because I had hoped it would squash some of the annoying bugs that was making 8.0 a pain to use. I had hoped that after the update the phone would be much easier to live with.

Does that answer your question? I can dumb it down further if you like?

 

[Ries]

Okay, how is this any worse than when Microsoft releases an update that causes BSOD? Or when McAfee released an update that killed your internet connection?

Windows and McAfee are installed on a +1000 different hardware combinations each with a ton of software that can **** each other over. That makes each install unique.

On iOS Apple has access to all (which is very few) hardware combinations and apps are sandboxed so they can't hurt each other. Apple test work on iOS is far easier than a windows installation.

 

[irnchriz]

An 8.0.x update (or any iOS update) should NEVER cause a problem. It's not beta software so it should simply just work. Don't argue that it shouldn't because it should. End of story.

Sums up the ignorance and naivety of tech users. Updates can fail. Welcome to the real world. Better learn to back up.