Apple Says iPhone 14 Pro Camera Vibration Issue Doesn't Require Repair

[flogician]

Cite your data where it states that this actually was physically affecting anything or explain why your post is not pure histrionics. Even this write up goes to great lengths not to claim that.

Why does it matter? Why wouldn't anyone just err on the side of caution for a brand new, $1,000+ device? If someone's having a problem, bring it in and swap it out. Don't sit around waiting for a software update that may or may not fix it just because some PR guy said to.

Apple (like any other company) has their own interests at heart, and anything they say is going to be in service of those interests. This isn't just logical; it's the law.

 

[GoldMan]

I have the same issue with my 14 Pro Max 256 Black - Danish

 

[huanbrother]

Yes, yes—of course, we'll let everyone know that their devices need to be repaired because we love having to perform thousands of free repairs/device swaps and inflate our refurbished inventory.

While a repair may not be necessary, this is like buying a "new" car that has 50,000 miles on the engine already. If this issue has happened to you, your camera's IBIS system has been stressed far beyond what it would have been, and you should go in and try to get a replacement as soon as possible.

Yeah, I just don't get the mentality of some users on this forum.

Even as an Apple fan, you should get your unit returned/replaced if the camera vibration issue had occurred once, and encourage others to do the same.

It's a mechanical failure that causes physical damage which can't be repaired via a software update. It's irresponsible to tell others to cope with it and believe Apple. Apple once said only a small number of iPhone 12 had the speaker issue, and only a small number of 1st gen AirPods Pro had the popping sound issue, what was the reality in contrast to those claims?

reference:

iPhone 12 and iPhone 12 Pro Service Program for No Sound Issues - Apple Support

iPhone 12 and iPhone 12 Pro Service Program for No Sound Issues

support.apple.com

AirPods Pro Service Program for Sound Issues - Apple Support

AirPods Pro Service Program for Sound Issues

support.apple.com

 

[3304614]

Love how everyone thinks they know USB-C is coming next year😂

Based on the proposed EU rules (assuming I understand the rules correctly), it seems more likely than not that the iPhone 15 will be USB-C.

The EU’s rules won’t become law until the fall of 2024, so technically Apple could keep Lightning around with the iPhone 15. But the proposed rules would apply to all new phones (even previously model iPhones that are still being sold as new). So if the iPhone 15 was still using Lightning in the fall of 2023, Apple would have to immediately stop selling the iPhone 15 in the EU by fall of 2024.

Since Apple does like to keep its previous models around longer than one year, they would probably want to make the change to USB-C in 2023. Apple doesn’t have to, but it seems more likely that not they would want to.

 

[huanbrother]

Speaking as someone that experienced this with a banking app (Chase UK) not social media. I’m not gonna lie I was confused and concerned when it happened. 14 Pro space black uk and day one for those interested.

I haven’t returned my phone as I’m waiting to see if any lasting damage or issues.

The issue focusing I can only so far say is down to fixed focal length for verification being different now the cameras have a different end stop.

Will see in real world usage if I have issues etc

My suggestion is this.

1) Check your 14 days return window.
2) Get the software update next week, within the above window.
3) Check whether the software update has fixed the vibration.
4) Get your phone replaced at Apple, and update the new phone to the latest software, if the software has fixed the problem. If not, return it.

 

[Tijdelijk]

Well you could cripple OIS to tone down the hysterics in the short term. It would be interesting to see how iPhones which had considerable buzzing and shaking - handled the action mode compared to non-affected phones after the software updates.



Keep in mind some apparently can have the sensor scratched if the buzzing and shaking carry on too long. Then it becomes a hardware problem.

Action mode is nothing more as stabilizing done by the most part with software.

 

[The-Barron]

I mean if it effected phones apple would run a diagnostic and we’d know which are effected but again we have one year warraanty anyway.

Let’s not forget they did acknowledge the AirPod issue. So if it becomes an issue we will find out.

Apple very well could have chose to ignore all this

After I had my issue and saw a few others appear online I contacted apple support and had them runs diagnostic remotely and they said all was fine.

Now the question becomes whether you buy it or not?

 

[The-Barron]

Curious, did your phone/camera also shake and make noise? The only "issue" I experienced (14 Pro) was Friday in the Capital One app using the camera to take a picture of my license. It wouldn't focus and I gave up. However I experienced nothing like severe shaking or any grinding noise thankfully. After hearing about this issue I ended up turning off camera access to all apps in the privacy settings and will await this update to be safe.

I had the full shake and buzzing. Also happened more than once

 

[MayaUser]

I had the full shake and buzzing. Also happened more than once

and is your camera damaged ? i mean in the Apple camera app everything is working fine, the photos/images/video looks ok?

 

[d5aqoëp]

Yes, yes—of course, we'll let everyone know that their devices need to be repaired because we love having to perform thousands of free repairs/device swaps and inflate our refurbished inventory.

While a repair may not be necessary, this is like buying a "new" car that has 50,000 miles on the engine already. If this issue has happened to you, your camera's IBIS system has been stressed far beyond what it would have been, and you should go in and try to get a replacement as soon as possible.

Few Apple employees have even disliked your sane and logical comment.

 

[The-Barron]

and is your camera damaged ? i mean in the Apple camera app everything is working fine, the photos/images/video looks ok?

Honest answer is I haven’t had much in the way of quality opportunities to test it yet. But will do so over the next few days

 

[nikaru]

We are paying a premium price to Apple to receive half baked buggy software and hardware. It is not surprising. With so much different iPhones, internal compatibility testing should be a nightmare.

 

[carinobtl]

It is ok to defend Apple as a fan but not blindly. This is a real issue and once it vibrated this much even a slight percentage the camera module will be damaged. Better exchange it than wait for the software. It is not 100% guaranteed to be just a software thing. Apple is a Trillion Dollar company and have nothing to lose with warranty. They can just fix them and sell them as refurbished. So utilize your rights and exchange them asap. And we should be thankful for the Youtubers who made this issue public whether their thumbnails irritate you or not. Future buyers will now have an informed purchase.

 

[t0rqx]

This is exactly the reason they introduced ACTION MODE. Not for videos but for the fact this hardware issue occurs. They knew this all along.

Just like the butterfly keyboards did not need an repair. Money makes a company blind and derail. Exactly what is sadly happening to Apple. Phil Schiller even got attacked inside the company for what is doing right for the customer overall experience. Some fresh graduates calling themselves business analyst attacked him for spending too much money on the App Store. Hence the App Store is also halting in being innovative. Ever seen the App Store on Mac? It sucks. It is full of bloatware like apps.

 

[MayaUser]

It is ok to defend Apple as a fan but not blindly. This is a real issue and once it vibrated this much even a slight percentage the camera module will be damaged. Better exchange it than wait for the software. It is not 100% guaranteed to be just a software thing. Apple is a Trillion Dollar company and have nothing to lose with warranty. They can just fix them and sell them as refurbished. So utilize your rights and exchange them asap. And we should be thankful for the Youtubers who made this issue public whether their thumbnails irritate you or not. Future buyers will now have an informed purchase.

Agree..i dont understand some people that had this issue and dont test the camera app immediately to see if the hardware camera module is damaged...it takes few minutes to do so...and see if they need to return it or not. A return is a must than a repair later on when the 14 days are over for a brand new phone, hey even a refund if this is a bigger issue, but people seems to be lazy and cry afterwards

 

[Tijdelijk]

Agree..i dont understand some people that had this issue and dont test the camera app immediately to see if the hardware camera module is damaged...it takes few minutes to do so...and see if they need to return it or not. A return is a must than a repair later on when the 14 days are over for a brand new phone, hey even a refund if this is a bigger issue, but people seems to be lazy and cry afterwards

Well it all works.
Autofocus works and stabilizer works..etc.
What else can I test ?

 

[The-Barron]

Agree..i dont understand some people that had this issue and dont test the camera app immediately to see if the hardware camera module is damaged...it takes few minutes to do so...and see if they need to return it or not. A return is a must than a repair later on when the 14 days are over for a brand new phone, hey even a refund if this is a bigger issue, but people seems to be lazy and cry afterwards

How best would you go about testing other than just looking through the apple camera app and selecting lenses?

 

[MayaUser]

Well it all works.
Autofocus works and stabilizer works..etc.
What else can I test ?

hmm...try even zoom out ,in, try proraw48mp try everything...and move the phone around...and after that you can delete everything you shot of course. Also try lens correction for Ultra wide

 

[teh_hunterer]

It only looks "filthy" in the top 1/3. Might be skin grease that can be cleaned off. Or might be the end of life as we know it and you will need a brand new phone and 5 years of therapy? Who is to say?

Or maybe their camera was damaged by the rattling? That's not a possibility?

 

[daveathall]

I don't understand why people here are giving Apple a pass on this, if I spend a thousand pounds on an item (any item), I expect it to work straight out of the box. I work on the assumption that if something doesn't work as it is supposed to, then there is a good chance that other things don't work correctly. I'm sorry, but I am not going to sit around with a vibrating phone and think, "I just won't use the camera until they get around to fixing that feature."

What other item do you buy, pull it out of a box, find out it isn't working properly and then just wait around for a fix?

Some of those giving answers to this obviously haven't got a defective phone. The same happens every time, "Oh, it's not Apple's fault." Well, in that case who's fault is it?

Here's a novel idea, I pay good money for a device, that money is credited to the companies account and in return, they give me a device that works as they say it should. What is so hard for people on here to understand, that's how the retail business works.

 

[-BigMac-]

Based on the proposed EU rules (assuming I understand the rules correctly), it seems more likely than not that the iPhone 15 will be USB-C.

The EU’s rules won’t become law until the fall of 2024, so technically Apple could keep Lightning around with the iPhone 15. But the proposed rules would apply to all new phones (even previously model iPhones that are still being sold as new). So if the iPhone 15 was still using Lightning in the fall of 2023, Apple would have to immediately stop selling the iPhone 15 in the EU by fall of 2024.

Since Apple does like to keep its previous models around longer than one year, they would probably want to make the change to USB-C in 2023. Apple doesn’t have to, but it seems more likely that not they would want to.

EU trying to set rules for Apple?

Result, increased prices☺️

App Store Prices to Increase in Europe Next Month

Apple today announced that, as early as October 5, prices of App Store apps and in-app purchases will increase in all countries and territories that...

www.macrumors.com

 

[Parisi]

I would say 50/50 Apple is full of sh*** to say it does not need hardware repair to at least a percentage of iPhones. I suppose time will tell.

 

[Bhatu]

If I remember correctly, the 42mp Lumia 1020 had a similar issue which was quite common, and Nokia/Microsoft announced a software update to fix it. It had something to do with the hardware stabilisation system that used magnets and ball bearings. Let's hope it is not the same with this.🤞

 

[michael31986]

If I remember correctly, the 42mp Lumia 1020 had a similar issue which was quite common, and Nokia/Microsoft announced a software update to fix it. It had something to do with the hardware stabilisation system that used magnets and ball bearings. Let's hope it is not the same with this.🤞

So technically it was fixed by software and the moving didn’t ruin the lens?

 

[michael31986]

Agree..i dont understand some people that had this issue and dont test the camera app immediately to see if the hardware camera module is damaged...it takes few minutes to do so...and see if they need to return it or not. A return is a must than a repair later on when the 14 days are over for a brand new phone, hey even a refund if this is a bigger issue, but people seems to be lazy and cry afterwards

I tested. Only had it happen for few seconds maybe three times If that. Camera seems fine.