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Apple Says Some 2018 iPad Pros Ship Bent, But It's Normal and Not a Defect
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I was inside 12 months and they still refused to test or accept the issue.
The naked eye resolution at arms length, say 30 cm, is something like 0.00003 radians, or 100 microns, or roughly two widths of hair.
So something which might be classified as a ‘bend’ yet is still obviously functional is something like two widths of a hair.
The problem I have with this discussion is people want their cake and eat it too... the vast majority of us open our product the instant we get home. If its such a big bend as to be readily visible, why are people not returning it in the return period? I would. I think the vast majority would. And yet, people here after the return period are complaining about what a rip off. Sure, squint, get your lasers out, find those two hairs worth and obsess.
There simply is no such thing as perfect in retail. There is a reason why even in a costly Mercedes there are mm tolerances in doors etc.
But sure, its a huge bend you didn’t notice in two weeks but now that its pointed out you can see it.
In the meantime I continue to use my fully functional iPad.
Not just that, though. Both models will go up $50 to $100 for “improvements.” The iPads aren’t going to suddenly be straight for free!
Let me be the first to say; BS.
I've had devices have a bend or develop one. A pain especially if you use them flat, in a hard case. or have connections that are impacted. No excuse for this.
Engineering failure.
Yet they still ain’t hurting. I’d like to be in that position. Darn you Cook!
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What if Samsung made a curved tablet like their TVs and it cost $1K. Would you turn it in if it laid flat?
guys, I figured it out!
TIM COOK WANTS TO RETIRE.
this fiasco, and all the other misguided decisions under his watch will certainly earn him his walking papers.
He wants to ride off into the sunset with his hundreds and hundreds of millions of dollars, but he is in a position where he cannot just quit, he has to get fired.
/s (or not)
TIM COOK WANTS TO RETIRE.
this fiasco, and all the other misguided decisions under his watch will certainly earn him his walking papers.
He wants to ride off into the sunset with his hundreds and hundreds of millions of dollars, but he is in a position where he cannot just quit, he has to get fired.
/s (or not)
Here’s how I think the announcement should have gone...
“Apple is aware of a certain number of 2018 iPad Pros that, due to a manufacturing anomaly, may exhibit a slight bend in the chassis. Although not presenting a usage issue, customers that are concerned may bring their device to the nearest Apple Store for a replacement. Apple strives to provide the highest quality products to its valued customers and apologizes for any inconvenience this may cause.”
I know that will never happen, but if I was running a trillion dollar company with a reputation for highest quality products and a loyal customer base, that is what I would do.
To me, it’s like this...
“Apple is aware of a certain number of 2018 iPad Pros that, due to a manufacturing anomaly, may exhibit a slight bend in the chassis. Although not presenting a usage issue, customers that are concerned may bring their device to the nearest Apple Store for a replacement. Apple strives to provide the highest quality products to its valued customers and apologizes for any inconvenience this may cause.”
I know that will never happen, but if I was running a trillion dollar company with a reputation for highest quality products and a loyal customer base, that is what I would do.
To me, it’s like this...
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So what’s your opinion then if a customer walks in the store with a bent iPad and they were not aware of this article, and then is turned away because the Apple Store says it’s ‘normal’. I’m fairly sure that the customer would be irate if they noticed the bend later on and then they are confused when the Apple Store tells them it’s normal, when you know very well the customer will not believe that at all.
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Why would they green light production of a flawed design? I guess it was too important they ship before the holidays. No way I’m buying this iteration.
The current full-up model with Keyboard, Pencil, and AppleCare is $2,414.34. As long as we buy this junk, Apple will continue to lower the bar and raise the price. Sure, I still embrace the iPhone, Apple Watch, and MBP, but it's becoming harder to stay on board with Tim Cook's new vision of Apple.
I was at the Mayo Clinic this week, and I had to fill out a questioner on a tablet, and it was built solid. It reminded me of the MacAir bottom half with a tapered shape. Didn't bother to remember the brand, but it made the iPad look and feel like a toy.
I was at the Mayo Clinic this week, and I had to fill out a questioner on a tablet, and it was built solid. It reminded me of the MacAir bottom half with a tapered shape. Didn't bother to remember the brand, but it made the iPad look and feel like a toy.
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So you're saying your MBP is getting scratches from running VMs and typing notes?
I move my MBP from office to office to home to school and back, I fly with it regularly, using it on the go. It even fell half a foot into the dirt/rocks by accident, once. I use it no different than my two MBAs (each for 4+ years) before and any Windows Laptop before those, and my plastic Windows machines always look pretty scratched after a year or so. So yes, I do wonder what you do differently than apparently everyone else. Written in caps for lack of tone in written words...
Apple is not a hardware company its and experiences and services company. Bent or not bent it’s irrelevant. iPad is merely a gateway to apple experience
That sound about right?
Introducing ipad pro straight. The world's first warp resistant* tablet. With Liquid Leveling Retina technology. With Bend Shift and Warp Tone turned on, it'll be as if you're still using your old warped tablet.
Here’s how I think the announcement should have gone...
“Apple is aware of a certain number of 2018 iPad Pros that, due to a manufacturing anomaly, may exhibit a slight bend in the chassis. Although not presenting a usage issue, customers that are concerned may bring their device to the nearest Apple Store for a replacement. Apple strives to provide the highest quality products to its valued customers and apologizes for any inconvenience this may cause.”
I know that will never happen, but if I was running a trillion dollar company with a reputation for highest quality products and a loyal customer base, that is what I would do.
To me, it’s like this...
Why would it be any different for anything else? No matter what price.
not anywhere near that valuation anymore, thankfully, maybe this will change there tune and realize that you can't keep pushing the prices
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Maybe I’m misremembering and having a weird case of the Mandela effect, but as far as I remember he didn’t tell people they were holding it wrong. He explained that sometimes when you hold it a certain way it blocks the antenna and that this happens pretty commonly in other phones as well. Even showing clips of them doing the same thing in other phones. So the “you’re holding it wrong” was really just people making fun of apples keynote by mischaracterizing it.
It is normal and not a defect... unless it were happening to a Samsung or Microsoft product.
He literally replied to a customer's email to him by saying, "you're holding it wrong."
I think the actual quote was something like, "avoid holding the phone that way" but same thing.
Lmfao. Typical Apple. “It’s not a defect. We built them this way”. Wtf?!! Apple is sacrificing quality for money. Strike 2 Apple. You all know what strike 1 was (Apple patent issue with Qualcomm). Disappointed in you Apple.
Shortly after the new 2018 11 and 12.9-inch iPad Pro models shipped out to customers, some MacRumors readers found bends in their tablets. Unsurprisingly, new iPad owners were upset and disappointed to find unwanted defects in devices that cost hundreds of dollars, but according to new information from Apple, a slight bend isn't out of the ordinary.
Apple told The Verge that some 2018 iPad Pro models are indeed shipping with a "very slight bend in the aluminum chassis," which is a "side effect of the manufacturing process" that is not expected to worsen over time or negatively effect the iPad's performance "in any practical way."
Apple says the bend, which can impact both sizes of the new 2018 iPad Pro models, is caused by a cooling process involving the iPad Pro's metal and plastic components during manufacturing. Apple told The Verge that the bend is not considered to be a defect.
2018 iPad Pro models that are exhibiting this problem have it right out of the box, according to Apple, so it does not appear to be an issue that shows up over time. There were videos indicating that the new iPad Pro models bend more easily than other models, but Apple says that concerns over the iPad Pro's "structural rigidity" are "unfounded" and that it "stands by the product." Apple has not experienced higher-than-normal return rates for the 2018 iPad Pro.
The Verge suggests that those who are irritated by the bend "shouldn't have any trouble exchanging or returning" an iPad Pro at an Apple Store, but that statement likely only applies to devices that are still under the return policy. Apple typically does not replace devices experiencing issues that are not considered manufacturing defects, so it's not entirely clear if those with bent tablets outside of the return period will be able to get replacements.
Apple experienced major consumer outcry over a "bendgate" controversy with the iPhone 6 Plus, which saw that iPhone bending due to regular use. Apple rectified the problem with later iPhone models, and given the concern over the potential for a similar issue, it's no surprise that Apple is attempting to reassure customers that this is a manufacturing issue that won't worsen over time.
Despite the fact that iPad Pro models experiencing this minor bend allegedly won't end up with future problems because of it, many iPad Pro users may be unhappy with the slight cosmetic and functional problems caused by an uneven surface.
Article Link: Apple Says Some 2018 iPad Pros Ship Bent, But It's Normal and Not a Defect
