The display on a tablet isn’t big enough to require a curve - so I wouldn’t consider it in the first place.
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Apple Says Some 2018 iPad Pros Ship Bent, But It's Normal and Not a Defect
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That’s how everything starts. Not big enough, not small enough. Then eventually it is.
[doublepost=1545358686][/doublepost]iPad Pro "Curve"... it's a feature :-(
Shortly after the new 2018 11 and 12.9-inch iPad Pro models shipped out to customers, some MacRumors readers found bends in their tablets. Unsurprisingly, new iPad owners were upset and disappointed to find unwanted defects in devices that cost hundreds of dollars, but according to new information from Apple, a slight bend isn't out of the ordinary.
Apple told The Verge that some 2018 iPad Pro models are indeed shipping with a "very slight bend in the aluminum chassis," which is a "side effect of the manufacturing process" that is not expected to worsen over time or negatively effect the iPad's performance "in any practical way."
Apple says the bend, which can impact both sizes of the new 2018 iPad Pro models, is caused by a cooling process involving the iPad Pro's metal and plastic components during manufacturing. Apple told The Verge that the bend is not considered to be a defect.
2018 iPad Pro models that are exhibiting this problem have it right out of the box, according to Apple, so it does not appear to be an issue that shows up over time. There were videos indicating that the new iPad Pro models bend more easily than other models, but Apple says that concerns over the iPad Pro's "structural rigidity" are "unfounded" and that it "stands by the product." Apple has not experienced higher-than-normal return rates for the 2018 iPad Pro.
The Verge suggests that those who are irritated by the bend "shouldn't have any trouble exchanging or returning" an iPad Pro at an Apple Store, but that statement likely only applies to devices that are still under the return policy. Apple typically does not replace devices experiencing issues that are not considered manufacturing defects, so it's not entirely clear if those with bent tablets outside of the return period will be able to get replacements.
Apple experienced major consumer outcry over a "bendgate" controversy with the iPhone 6 Plus, which saw that iPhone bending due to regular use. Apple rectified the problem with later iPhone models, and given the concern over the potential for a similar issue, it's no surprise that Apple is attempting to reassure customers that this is a manufacturing issue that won't worsen over time.
Despite the fact that iPad Pro models experiencing this minor bend allegedly won't end up with future problems because of it, many iPad Pro users may be unhappy with the slight cosmetic and functional problems caused by an uneven surface.
Article Link: Apple Says Some 2018 iPad Pros Ship Bent, But It's Normal and Not a Defect
Ah, I understand. Sorry for going off earlier, I get what you are saying now, thank you for clarifying!
Sometimes crap happens - reasonable people get it. But Apple brings some of this grief on itself by having the bald guy blather in every keynote as to how he is an absolute amazing genius in design, manufacturing and attention to detail. Well, I hope his boss is asking him some tough questions now....
Absolutely shocking you still miss the point everyone is making. Stop conflating your user experience with the topic at hand. People are sickened, and in disbelief that a company can charge a premium price for a product, and then turn around and tell the customer it's normal for this product to come bent brand new. Really? We are not discussing whether the product will still operate as advertised. It is not unreasonable to expect a brand new premium product to be in premium condition. But it is unreasonable for a manufacturer to say a brand new item sold at a premium price, can be bent in the box. So again, we all want our brand new expensive premium products to have premium performance, AND premium materials, premium build quality. It's not just one or the other. And there's no way you accept such a statement from any other manufacture of whatever product. So what happens when your easy to bend iPad eventually gets a bend down the road not caused by your carelessness. Now what? What happens to the display glass that starts getting stressed overtime because of the bend? What happens to resale? You getting it yet? Wow.
Apple is saying crappy quality is a "side effect of the manufacturing process"?
Well double BS to you lol
What devices btw? I thought we were talking iPads here. Or is that a verbal failure on your part to be clear?
None of my iPads have been impacted as you describe
I recall a few years back there was a shortage of the black iPhones (the gloss ones) because the colour/shine/whatever was not up to the manufacturing standard that Apple expected, yet now we have devices that are bent as part of the manufacturing process and Apple considers these OK. Apple's manufacturing standards are slipping.
That is one hell of an arrogant and ignorant response and a massive PR mistake.
Whats up with u guys Apple... ? Sigh
Whats up with u guys Apple... ? Sigh
I’m sure someone already pointed this out, but they certainly love to highlight just how perfectly straight the iPad Pro is in their marketing images:
Just received actual apple service and had my month old bent iPad Pro 12.9 (in picture above) swapped over for a new, straight iPad.
A brand new model. The store acknowledges the issue is happening, and swapped it even though they have had no official word.
That kind of support is helpful at a store level.
Congrats to the store in Brisbane.
Now the people pulling the strings need to back their customers and stores to correct this, it will be an ongoing issue.
I actually believe they are not only coming out of the box warped but are doing so under normal use. Apple saying a batch may be bent out of the box is easier to swallow than to admit structural fault on the whole range.
So bent iPad 4weeks - swapped in store for brand new. - straight for now
A brand new model. The store acknowledges the issue is happening, and swapped it even though they have had no official word.
That kind of support is helpful at a store level.
Congrats to the store in Brisbane.
Now the people pulling the strings need to back their customers and stores to correct this, it will be an ongoing issue.
I actually believe they are not only coming out of the box warped but are doing so under normal use. Apple saying a batch may be bent out of the box is easier to swallow than to admit structural fault on the whole range.
So bent iPad 4weeks - swapped in store for brand new. - straight for now
We long for the days when Steve Jobs would only accept manufacturing issues that he could blame on customers holding it wrong.
[doublepost=1545368980][/doublepost]
You are holding it wrong according to Saint Steve Jobs.
Great job Apple - what a fantastic 2018...let me count the ways in no particular order:
iPhone XS Max:
Two..yes, two iPhone XS Max return and replacements before the "Genius" refused to replace it (making it #3- apparently they can refuse returns when they deem their policy to be abused)...come to find out, poor Q&A and the phone wouldn't charge via the lightning port due to a "rare issue impacting a few devices"
Device still has lack luster LTE performance even with the latest software, likely never will be fixed.
Apple Watch S4:
Was working fine until a software update bricked it...had to go through all sorts of gymnastics with customer service to get that resolved which resulted in about a week of not having a watch device. Where's the Q&A?
iPad Pro:
I noticed it being a little wobbly on a flat surface and didn't think much of it given that I was going to have it in a keyboard folio but on further inspection, yeah..it's going back. I fully expect accusations that its been bent by me, the customer but we'll see how that goes.
HomePod:
While not major, was disappointing in functionality and had the added benefit of staining my wooden table.
AirPods:
Hey those seem to work fine. Bravo.
I've had apple devices since I was a kid, Apple IIe, IIgs, Macintosh, iMac, PowerPC, MacBook Pro 2013, 2015 but yeah....the magic is gone for me as is the service (and apparently Q&A also). I don't like the android world much, but that's where I'll likely end up....probably sell what I can on eBay and get out of the walled garden. Just my perspective.
iPhone XS Max:
Two..yes, two iPhone XS Max return and replacements before the "Genius" refused to replace it (making it #3- apparently they can refuse returns when they deem their policy to be abused)...come to find out, poor Q&A and the phone wouldn't charge via the lightning port due to a "rare issue impacting a few devices"
Device still has lack luster LTE performance even with the latest software, likely never will be fixed.
Apple Watch S4:
Was working fine until a software update bricked it...had to go through all sorts of gymnastics with customer service to get that resolved which resulted in about a week of not having a watch device. Where's the Q&A?
iPad Pro:
I noticed it being a little wobbly on a flat surface and didn't think much of it given that I was going to have it in a keyboard folio but on further inspection, yeah..it's going back. I fully expect accusations that its been bent by me, the customer but we'll see how that goes.
HomePod:
While not major, was disappointing in functionality and had the added benefit of staining my wooden table.
AirPods:
Hey those seem to work fine. Bravo.
I've had apple devices since I was a kid, Apple IIe, IIgs, Macintosh, iMac, PowerPC, MacBook Pro 2013, 2015 but yeah....the magic is gone for me as is the service (and apparently Q&A also). I don't like the android world much, but that's where I'll likely end up....probably sell what I can on eBay and get out of the walled garden. Just my perspective.
Was waiting for a comment justifying a terrible defect. Way to go man.
I just smh at someone in all seriousness saying “yeah I see a bend in my iPad. So what? Ya’ll with your standards are just expecting too much”
Expecting a straight iPad isn’t expecting too much. It’s expecting to get what you paid for
Here’s the thing.
Nowhere in the article do we have a direct statement from Apple. Merely a (paraphrased) report from Theverge, and we know how they are when it comes to sensationalising matters.
As it is, all I am seeing here is a bunch of people freaking out and raising a hissy fit over what I am sure will (eventually) be a fairly minor issue.
I don’t know why Apple is so stupid as to allow a news outlet not unknown for click bait to essentially control the narrative and framing, but what’s done is done.
Though at this point, I don’t think there is anything Apple can say which can appease the rabid masses. They are all too far gone as is.
Resolved? Using recycled aluminum? You can easily bend a perfectly straight iPad. But no, they are proud using recycled material for low quality products .
Moderators please delete the above post.
There is no room for high quality rational analysis such as this on the MacRumors forum. Without blind outrage in every post, how will this website generate the sustaining clicks that are at the core of its operational mandate? Please don't let this site degenerate into a community focused on objective facts and logical debate!
That's exactly what I was saying but we had certain "Reviewers" and "YouTubers" rationalizing it and making excuses. Now that Apple comes out saying it everyone's upset, especially since the bent iPads come like that out of the box.
It's not acceptable, it never should be. It's not a cheap product and frankly I prefer a more durable tablet over the novelty of it being so thin. Just look at previous iPads, they were a lot more durable. I haven't owned one for a while but the iPad, 2, 4 and mini that I owned were very durable. I've tried bending the 4th gen with no luck.
People really need to be vocal when these things occur, unless you want products that break easy. It's a good idea to vocalize your complaints so the next generation of iPads don't have these issues. It's sad that we have a cultist mentality that often clouds our judgement in being critical, instead we sometimes fawn over everything Apple.
It's not acceptable, it never should be. It's not a cheap product and frankly I prefer a more durable tablet over the novelty of it being so thin. Just look at previous iPads, they were a lot more durable. I haven't owned one for a while but the iPad, 2, 4 and mini that I owned were very durable. I've tried bending the 4th gen with no luck.
People really need to be vocal when these things occur, unless you want products that break easy. It's a good idea to vocalize your complaints so the next generation of iPads don't have these issues. It's sad that we have a cultist mentality that often clouds our judgement in being critical, instead we sometimes fawn over everything Apple.
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