sounds familiar...
A friend of mine, working as a developer at a bigger search engine, told me the same a few years ago before they released their first mobile operating system.
He previewed it to me, at a time it was not available in Germany with full of excitement. These days I cant see a difference, but heard the same arguments.
And I never met anybody who has more trouble with his pc's (first Linux, then Win) and met anybody whose mind changed often about OS's.
I think too much freedom of configuration is not good, even for experts.
Look at SAP (ERP) or iOS, still working for the user.
And honestly, what do you need to configure your phone for? What are you doing with it. So after a few years of IT experience I can say a phone make calls and send some packages but it's still a phone with not a high productivity level.
And that you don't like what Apple offer is ok.
If you go to Burger King and like to have Fubu, don't be disappointed.
Go to a Fubu restaurant.
But don't say I didn't warn you....