So you think he should just slap it in a box and mail it back at his expense? I roll my eyes at that notion. That's about the only thing left to do though, other than keep it and wait for them to call if they wish, not spend another 1+ hours trying to talk to "someone who cares" and beg them to take this computer back. Your time must be far less valueable than my own, or several others here for that matter.
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apple sent me an extra 17 mbp. What should i do?
- Thread starter zoeconner
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So you think he should just slap it in a box and mail it back at his expense? I roll my eyes at that notion. That's about the only thing left to do though, other than keep it and wait for them to call if they wish, not spend another 1+ hours trying to talk to "someone who cares" and beg them to take this computer back. Your time must be far less valueable than my own, or several others here for that matter.
I think OP has done enough. If I make a mistake (like Apple here) and someone already made the effort to inform me, I should take the next steps to help myself right?
And if I got the extra laptop, I wouldn't hesitate to call Apple like the OP. But I'm not going to spend money sending it back, and not without an RMA (it might just get refused or be lost - with no record yet again), or spend any more time making new phone calls. Doing the right thing stops there, companies should help themselves. They said they'd call back, they have his contact information, so I would just sit tight and wait. Maybe they'll call in 30 days. Maybe never.
And if I got the extra laptop, I wouldn't hesitate to call Apple like the OP. But I'm not going to spend money sending it back, and not without an RMA (it might just get refused or be lost - with no record yet again), or spend any more time making new phone calls. Doing the right thing stops there, companies should help themselves. They said they'd call back, they have his contact information, so I would just sit tight and wait. Maybe they'll call in 30 days. Maybe never.
How would you feel if your MacBook Pro 17" wasn't arriving for weeks and Apple hasn't got a clue?
Do your duty, return it back. If it's a moral dilemma for you, something gone wrong. It should be obviously clear: it isn't yours.
Now go for it.
EDIT: And by the way. Thanks to your post I now know who's trustworthy and who's not. Damn. Just look at it: "help yourself", "why would you tell anyone", "keep it"....for sure, what a time we're livin' in.
Do your duty, return it back. If it's a moral dilemma for you, something gone wrong. It should be obviously clear: it isn't yours.
Now go for it.
EDIT: And by the way. Thanks to your post I now know who's trustworthy and who's not. Damn. Just look at it: "help yourself", "why would you tell anyone", "keep it"....for sure, what a time we're livin' in.
A time when a computer company gets away with charging an arm and a leg for a computer which cost a fraction to make, or credit card companies charging 20% interest and a time when financial advisors take your money....its all around man, you've made an honest effort...KEEP IT. If it was meant for someone else I'm sure they wont refuse to ship a laptop to the intended owner, so lets not make it sound like he stole it from another customer.
maybe you missed the part where the OP said that when he called apple they said they had no record of the computer. meaning that i highly doubt that it was meant for someone else. so keep you socks on and chill.
Apple has no record of manufacturing a computer? With a serial number? And an order that has been called in about and notes have been written on by CSRs? And that has a shipping label with a barcode and tracking number/signature? No record? Really? How does that happen? What's going to happen when he goes to register it or make a warranty claim or to an Apple store--they're going to say it's a Chinese fake?
You've already contacted them i wouldn't make any more effort, put it in the cupboard and forget about it for six months, during this time do some quick googling find the relavant law for your country and state.
If Apple charge your credit card you can send it back and get the money back.
If they ask for it back i'd bill them for the cost of the phone calls, internet usage and time wasted trying to help them out.
If they don't respond and you're with in your rights of your country good luck to you
If Apple charge your credit card you can send it back and get the money back.
If they ask for it back i'd bill them for the cost of the phone calls, internet usage and time wasted trying to help them out.
If they don't respond and you're with in your rights of your country good luck to you
You're obviously unaware of the trouble that can be caused by returning merchandise without an RMA. That's how you get the merchandise mailed back to you without further consideration. You can write a long memo and stick it into the box, but it's irrelevant. No RMA, no return, and you can't get an RMA for an item on which the company claims no ownership.
Ever been to a fast food restaurant and receive an item you didn't order, or receive your order twice? I would venture to say this is a similar scenario.
"Oh we've got an order here, 17" MBP I'll go ahead and place that order"
*gets distracted & forgets to discard the info*
The next shift comes in:
"Oh, look an order that hasn't been placed yet, I"ll take care of this."
Not that difficult to see happening.
Perhaps therein lies the ultimate resolution to the dilemma: The OP sends it back without an RMA. Apple refuses the product and returns it to OP. OP now has a verifiable paperwork trail complete with a REFUSAL by Apple to accept the wayward laptop.
At THAT point, I think most everyone can agree that the OP has 'done everything he can' and should just keep it.
After refusing it once, Apple would be hard pressed to come back and say "well, THIS time we want it and will accept it"
Still waiting for my unordered laptop so I can test this theory.
Was just thinking how this may have happened , not sure anyone touched on it but to the OP by chance did you place this order before the Fed X plane went down. Just a theory here and I wonder if this order was thought to have been lost in that accident and Apple knowing the lost a shipment went ahead and refilled that order but by some small chance this order went on a different flight. Sometimes this can happen in the Airline business if a shipment is sitting there on the dock they will just put that on a earlier or even a later flight depending on load and weight. I do not know any circumstances here at all but something that crossed my mind. You have to wonder how this may have actually happened. I do agree with most comments made on trying your due diligence to return it but if that falls short of your expectations for them to take it than just hold onto it. Just document everything you do in writing that way you have proof of your return efforts.
In reality my 15 inch was on the very next flight out from China, so my laptop missed that accident by about 4 hours.
In reality my 15 inch was on the very next flight out from China, so my laptop missed that accident by about 4 hours.
So let me get this straight you called Apple a second time than they tell you to call back in a week. Sorry that don't compute real well with me, you go through the effort to return it and they basically blow you off. Hate to say it but screw'em. They want it back come and get it. Why should you put any more effort in this at this point if they don't care. Maybe i am reading this wrong but no one blows me off when I am trying to be the nice guy here.
Christ what a dilemma! I have no idea what I'd do. Being the greedy bastard that I am I might keep it but then it wouldn't sit well with me and my conscience. Most likely I would call them once and if they did nothing, I would keep it. Props to the OP for calling twice, not sure I would have.
CSR to this thread Whatever you do DONT ship this back at your expense. They made the mistake, you did the right thing by letting them know. If there system is so screwed up that they don't know how to deal it, that is there problem not yours. They should be falling over themselves to help you return this, but they aren't, so don't worry about it.
Check the laws in your state. If something is lost and no one claims it, it is yours to keep after a certain period. You called Apple, they didn't claim it after you told them they made a mistake, that makes it yours, fair and square. By all means, call the police and let me know what happened and see what they say.
Check the laws in your state. If something is lost and no one claims it, it is yours to keep after a certain period. You called Apple, they didn't claim it after you told them they made a mistake, that makes it yours, fair and square. By all means, call the police and let me know what happened and see what they say.
I suppose it's better to hear the words, "It's yours to keep," officially from Apple. Sounds like the customer rep isn't bothered at all and it's yours as far as he's concerned.
Probably all the paperwork to get it back and figure out how this happened in the first place would cost them more, and they can only sell this refurbished (since it's been opened).
Good luck, and thanks for setting a good example -- including keeping your cool about all this.
Probably all the paperwork to get it back and figure out how this happened in the first place would cost them more, and they can only sell this refurbished (since it's been opened).
Good luck, and thanks for setting a good example -- including keeping your cool about all this.
come on, doing the right thing is one, but having so much trouble with doing the right thing? "call back" the third time? i mean, OP is now doing for FREE what someone at apple is paid for...
you must be joking, THEY seemingly dont want it?
you did the right thing, TWICE. its up to them if you ask me.
you must be joking, THEY seemingly dont want it?
you did the right thing, TWICE. its up to them if you ask me.
At this point the OP has definitely done everything in his power to return this computer to its rightful owner. I would, at this point, move on with my life and thank the apple gods for granting me this miracle. Haha. You lucky son of a gun.
Enjoy your TWO MBPs while I save up all summer to upgrade to one in the fall. XD
Enjoy your TWO MBPs while I save up all summer to upgrade to one in the fall. XD