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apple sent me an extra 17 mbp. What should i do?
- Thread starter zoeconner
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They haven't called him. End of story.
Ugh now this thread is going to be bumped again.
So let me save anyone else the trouble of posting and sum up the common responses:
- "Oh yeah mann, keep that thing, AWESOME!!"
- "The up and up thing to do would be calling Apple and telling them a mistake has been made. They will get their computer back, afterall you didn't pay for it."
They haven't called him. End of story.
Ugh now this thread is going to be bumped again.
So let me save anyone else the trouble of posting and sum up the common responses:
- "Oh yeah mann, keep that thing, AWESOME!!"
- "The up and up thing to do would be calling Apple and telling them a mistake has been made. They will get their computer back, afterall you didn't pay for it."
Thanks man...without your input I would have had no idea...you're a real help
Read the whole thread. IMHO, this is about character. Character is defined in situations like this.
As some have said, Karma. What goes around comes around.
I find it interesting as to how many would keep it outright without attempting to return it. May you never loose something valuable in the future and not have it returned to you.
To the OP, glad to see that you called Apple. I would wait until you hear from Apple at this point. Then after a week, maybe call them again.
Kudos for doing the right thing.
As some have said, Karma. What goes around comes around.
I find it interesting as to how many would keep it outright without attempting to return it. May you never loose something valuable in the future and not have it returned to you.
To the OP, glad to see that you called Apple. I would wait until you hear from Apple at this point. Then after a week, maybe call them again.
Kudos for doing the right thing.
And you're contributing to the discussion how?
Edit: Yes, I was being sarcastic. There's really not much more anyone can say. He's already called. They won't call him back. End of story, they obviously DO NOT CARE.
And you're contributing to the discussion how?
Edit: Yes, I was being sarcastic. There's really not much more anyone can say. He's already called. They won't call him back. End of story, they obviously DO NOT CARE.
You actually made a good point...I was just being a @sshole
I know Im going to be flamed for this. Im going to call apple one more time and tell them I been using it for awhile and see what they say. Ill let everyone know what happens. If they let me keep it, Ill be getting a Imac for
To be honest, I wouldn't bother.
You called them because they gave you a $2500+ computer by accident. They said they'd call you back. They didn't.
It's great you called Apple to tell them. I would have done exactly the same thing. It's the right thing to do. Now that you've already told them, it's up to them to resolve it. By phoning them again and checking up, it's almost like "reverse" customer service......you're making sure their selling experience with you has been excellent.
I mean, how much further are you going to go? If they don't ship you a box to mail it back to them, are you going to ship them the computer and bill them for shipping costs? I think it's in their hands to get it from you now.
Well legally I think you're covered. A "sufficient amount of time" has passed since the incident occurred, and you have exhausted your resources trying to rectify it.
It isn't about respecting Apple, it's about respecting YOURSELF. It is quite plainly wrong to keep something that does not belong to you, however it was obtained - and that includes mistakes made by multi-billion dollar companies.
There is no price tag on this kind of issue, whether it be books, lightbulbs, watches or computers.
Stop it right now! The OP did everything he could to get it back to them. They obviously don't care enough to dispatch a box for him. Apple is not the victim here, and he is not a criminal. Don't suggest such things.
You're better off holding on to it for at least a month before doing anything like selling it.
Dang.
Honestly it would be normal if you kept it
I mean, not everyone in the world would return it.
But, if you wanna be the best loyalty person you can be. Return it.
Though explain your situation and say something like "It was hard for me to not just keep it and walk away"
Chances are they would give you something in return. If not just return it so you can have bragging rights to say you returned the extra Macbook that Apple sent it without a blink of an eye.
Honestly it would be normal if you kept it
I mean, not everyone in the world would return it.
But, if you wanna be the best loyalty person you can be. Return it.
Though explain your situation and say something like "It was hard for me to not just keep it and walk away"
Chances are they would give you something in return. If not just return it so you can have bragging rights to say you returned the extra Macbook that Apple sent it without a blink of an eye.
Stop it yourself!
1. One phonecall is not "everything he could do".
2. No response so far does not mean "they obviously don't care".
3. If you want to talk in terms of "victims" then yes Apple is (unknowingly) a victim here, however rich they might be.
4. I certainly never suggested the OP was a criminal. So far he has done the right thing. Hopefully he will follow this through and not give in to those lacking any moral compass who suggest otherwise.
I really don't care what the OP decides to do, but there's no way (at least so far...) that you can say he did "everything he could" to return something that was a mistake, and isn't really his. He did the right thing, and he did call them. But, Apple's a big company and it's easy for it to slip through the cracks in any big organization, depending on who happens to be on the other end of the line. We all know this from our various customer service experiences. If it was a lost dog, I don't think it would end with one phone call if the word didn't get through to someone who actually understands the situation. Most of us would probably keep trying to contact/locate the owner in that case, because we would know it was someone else's pet (property.) In this case with a brand new MBP, it's easy to see how tempting it is to just sit on it now, since a single phone call was made, hoping nothing happens, and the "loser" would be a big company.
The OP did say he would call them again, which at least shows he's making an effort. Maybe he might get through to someone who is more able to put the pieces together, and resolve this. I guess we'll have to see what happens there. But until someone on the other end actually realizes what happened, you can't really say they "don't care." I'm sure someone in management might take more of an interest in the matter, even if a clerk doesn't.
In the end, it really is a matter of character, and everyone has varying degrees of integrity that we all can live with down inside. Only each of us knows what we'd do in the same situation, or maybe we don't know until we face it. Who cares what other people would do? The only question that matters for any of us is, "what would I do?" Then just do it, whatever it is, and say "hello" to your own true self.
It's none of our business, really, in the end. Good luck to the OP, whatever you decide. Maybe Apple will be happy to let you keep the MBP, but somehow I doubt that would be their practical business decision. If they do, I'd actually be happy for you. It would be a decent gesture on their part, but if it's a mistake, that's not the same.
The ball's really in your court.
Give me a break. He doesn't have to do everything he could. He has done everything he "should". Apple is a freaking corporation with billions of dollars in cash reserve. They do unethical things like any other corporation all the time. They also screw their customers over in a lot of ways just like any other corporation (for instance I sent my computer in for a non HD repair and got my HD wiped and then I was told I should backup more often).
The OP has done as much as Apple would in the reverse situation. He called, someone rebuffed him. The case is closed. I wouldn't do anymore. He has proof of a conversation if anyone ever brings it up. Keep the computer, let this thread die.
If I was in the situation I would not feel bad about keeping the laptop should no further response be aquired from Apple. Its Apple's fault for sending it and then for not responding to his phone call.
Its like someone dropping some money as they walk past and when you try and return it, they ignore you.
Its like someone dropping some money as they walk past and when you try and return it, they ignore you.
I couldnt believe this thread came back. MR is a funny place. to me only doing something right to obtain good karma is just as bad as doing something and expecting an award. we should do what we do in the present. not to try and bring us good luck down the road or a reward. the OP could do everything right and eventually Apple thanks him for being honest but says they would like the computer back. Now the OP is according to you is now protected by karma. nothing bad is going to happen to him for what, a year, two years. He should do what he thinks is right no matter what the future brings and we have no right to criticize his choice or anyone else who expresses their opinion on the matter. we can offer advice because the title of the thread is after all "What should i do?" but then it is up to him.
The recipient of the merchandise has done enough to inform the company of the error. It is not his responsibility to do anything more at his expense. The laptop is not stolen merchandise, and no further action should be necessary. It was the responsibility of the company to track its merchandise, and to attempt to reclaim it after finding that a laptop was mailed to the wrong customer.
Give yourself a break - that isn't my job. If you re-read my post, I was replying/quoting someone who said he had done "everything he could" and I was just pointing out the obvious, that it wasn't really true. As far as your opinion on whether he's done everything he "should," - good for you. You have an opinion, and it reflects your own values. Big deal. As I stated, I really don't care what happens here. That's up to the OP.