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I don't buy Samsung phones but I am looking to move away from Apple. Gotta say this is all really interesting from a neutral point of view! Because clearly Samsung are going to have to win over people again, so what comes next?

I love it when huge corporations are wounded like this. Nintendo came back in a blaze of glory with the Wii and DS, Sony with the PS4, MS in the recent year with Xbox and Windows 10 (I'm sorry all I have is game examples 'cuz that's my work :) )
 
I have to disagree with your assertion.

I think that IF Samsung handles this correctly - which I think they are doing - they may keep their brand recognition and trust safe. As to how they are handling the exploding washing machines - they are not doing such a good job.

I am normally NOT a fan of Samsung and I Shame them quite often for their outright theft of IP, but I think they are doing the right thing for once.

YMMV

Just out of curiosity, which part of this weeks-long debacle do you think Samsung handled correctly?

IMHO, the whole thing has been a travesty from start to finish, which is a shame not least because it was actually a very good phone (apart from the mission impossible self-destruct part, obvs).
 
Just out of curiosity, which part of this weeks-long debacle do you think Samsung handled correctly?

IMHO, the whole thing has been a travesty from start to finish, which is a shame not least because it was actually a very good phone (apart from the mission impossible self-destruct part, obvs).


The fact that they have announced that they will Stop the selling and production of the Note 7.

It's going to cost them dearly - but, it's the right thing to do. IMO - It just took them too damn long to do it!

YMMV
 
I have to disagree with your assertion.

About 30 years ago, Tylenol pain relievers had a problem with someone "tampering" with their product and people died. Tylenol's parent company immediately yanked the product; made huge public announcements and "owned" the problem (even though it was determined that the tampering took place after the product left the manufacturing plants).

Tylenol is still one of the biggest selling OTC pain relievers sold today - and that's because the company handled the problem quickly, with unbelievable transparency and created a new packaging system that prevents product tampering.

In this case - I think that IF Samsung handles this correctly - which I think they are doing - they may keep their brand recognition and trust safe. As to how they are handling the exploding washing machines - they are not doing such a good job.

I am normally NOT a fan of Samsung and I Shame them quite often for their outright theft of IP, but I think they are doing the right thing for once.

YMMV

I honestly do not believe how people can still assert that Samsung is doing the right thing. When this problem first came up and they did the first recall asap, admittedly that's ALMOST the right thing except that they tried to sidestep the CPSC.

And now we realise the problem may be more than faulty batteries. It may be due to a faulty body design too. And their 'fix' didn't really worked. That's because they rushed the fix and skipped approvals thinking they can solve the problems asap to make consumers think they are efficient and caring and at the same time reduce lost sales because of product downtime. This can only reflect badly on their decision.

And now they scrape the phone entirely can only be called "the ONLY thing they could do", not the 'right' thing.
 
Explodegate
Somehow #Firegate sounds better... Maybe #Meltdowngate ;-)

Meanwhile in Cupertino, where they have been waiting for eternity for a misstep from Samsung

200_s.gif
 
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As tempting as it is to just gloat over Samsung's misfortune—I'm not a fan of the company—this story makes me wonder what it means about the safety of lithium ion batteries in general, especially when you consider similar problems with hoverboards catching fire. How close to the edge are iPhones and other Apple devices with similar power sources, and what's the outlook for safer battery technology?
 
I don't feel too bad, actually I feel worse for people who bought one. Sammy makes everything under the sun I doubt this will hurt their bottom line.
 
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As tempting as it is to just gloat over Samsung's misfortune—I'm not a fan of the company—this story makes me wonder what it means about the safety of lithium ion batteries in general, especially when you consider similar problems with hoverboards catching fire. How close to the edge are iPhones and other Apple devices with similar power sources, and what's the outlook for safer battery technology?
Indeed.
I'd like to think that there are some serious efforts in r&d labs at Apple, and other tech companies with buckets of cash, as well as the established battery development companies, to develop new battery technologies..
Obviously longer life is a key consumer-facing benefit of new battery technology, but safety is an underlying maximum priority.
 
The fact that they have announced that they will Stop the selling and production of the Note 7.

It's going to cost them dearly - but, it's the right thing to do. IMO - It just took them too damn long to do it!
YMMV

Too long? I dunno, given how Apple treats its customer when things don't work out, I'd say Samsung reacted pretty quickly and hence will regain credibility down the road.
Right now, the media and yes.. the haters, will milk this for all its worth.
But c'mon everybody uses the same materials all around. Exploding airbags anyone ?

I'll dare a prediction, in 1 to 2 years, Li-Ion batteries will have the status of the Nickel Cadmium (Ni-Cad) batteries of the early 2000s. Those were replaced because of their high toxicity and environmental damage, so now the cycle starts to replace Lithium Ion. Whether it'll be aluminum graphite batteries or some other hybrid, I'd say this is Samsung's and the Lithium Ion Battery's "Hindenburg moment".

http://www.pocket-lint.com/news/130...in-seconds-last-months-and-power-over-the-air
 
Call me naive but I would have rather seen Apple prevail by merit of its own ingenuity, style and innovation. I've had no love to lose for Samsung, still, I appreciated their efforts to push the envelope in design and engineering. The (admittedly goodlooking) Note 7 could have indeed been a serious contender to the blah iPhone 7, weren't it for knee-jerk greed that turned it into an Icarus-like failure.

Apple, on the other hand, goes about its business as if all its senior (product, industrial, UX) designers are on an extended sabbatical since 2014. Apple needs the competition -or to get hungry again. No doubt they makes quality products, yet the excitement that came from anticipating their annual innovations is not there anymore. They're just another consumer electronics company.
 
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Well I guess it took a few years, but SJ did end up going 'thermonuclear' , in a way, on Samsung...

I think it looks good on Samsung for all the direct marketing attacks they've done on Apple.

I would produce a video with folks running with fear and panic through the streets as explosions randomly go off around them (and maybe in a few pockets) and then have Tim standing at the end saying, “Nope...our phones don’t do that)
 
The note 8 has just got better, as Samsung has lots of rep to win back .

The note 4 probs just went up in price :)
 
Apple shares have risen over the bad fortune of a rival. Not through their own merit. That's nothing to be proud of. Samsung will now have to make their S8 and Note 8 even more innovative than planned. The irony is that compared to Apple's neglected products that goal will be easy. What I'm angry at is why they had to rush out the Note 7 in the first place. To beat Apple to the market? Hang on. They're already miles ahead of them anyway. Or at least they were. It'd Apple who should be rushing out models
 
Not to be outdone by Apple's decision to quietly discontinue the Mac mini, Samsung quietly discontinues the Galaxy Note 7. Will anyone notice?
 
Well I guess it took a few years, but SJ did end up going 'thermonuclear' , in a way, on Samsung...

I think it looks good on Samsung for all the direct marketing attacks they've done on Apple.

I would produce a video with folks running with fear and panic through the streets as explosions randomly go off around them (and maybe in a few pockets) and then have Tim standing at the end saying, “Nope...our phones don’t do that)
Yea, really? I wouldn't be so smug.
http://bgr.com/2016/10/10/iphone-6-plus-explosions/
 
Man, I'd like to ramble around the offices in Cupertino today. Cheeky smiles as far as the eye can see.
 



Samsung is likely to permanently stop selling its Galaxy Note 7 smartphones following the latest halt of sales and production, according to reports on Tuesday.

Samsung halted sales and paused production of the Note 7 smartphones in the last 24 hours and told owners to power down the devices while it investigates reports of fires, fueling expectations the tech giant will scrap the flagship device.

galaxy-note7_product_l-800x428.jpg

The BBC this morning referred to "unnamed sources" cited by South Korean Hankyoreh newspaper claiming that Samsung would can the device and seek to make up for lost Note 7 sales through its Galaxy S7 models as well as the Note 5, which was the predecessor for the Note 7.

Separately, Reuters reported Samsung is now considering permanently halting sales of its flagship smartphones as an option, "according to a source familiar with the matter". The person declined to be identified because they were not authorized to speak publicly.

Samsung did not immediately comment on the BBC report, but told Reuters no final decision had been made. Meanwhile, the South Korean finance minister said it would hurt the country's exports if the device is scrapped altogether.

"Right now we can't tell what the impact will be in the long term. It's up to the company and the government cannot interfere," Yoo Il-ho said. "But if they do scrap the model, it will have a negative impact on exports."

According to analysts, the Note 7 recall could cost Samsung as many as 19 million lost unit sales, or as much as $17 billion, if it permanently stops selling the smartphone for a second time, following multiple reports of replacement handsets setting on fire.
Investors wiped $18.8 billion off Samsung's market value on Tuesday as its shares closed down 8 percent, their biggest daily percentage decline since 2008. Meanwhile, Apple stock closed on Monday up 1.9 percent at $116.05 per share, its highest value this year. Apple is now trading at levels not seen since December 2015 and has jumped 20 percent over the past three months, partly on renewed optimism over iPhone 7 sales, but also in response to its arch rival's woes.

"The Apple share price was doing nothing for over a year - it was considered ex-growth - now it's possibly the only game in town when it comes to buying a mobile phone," said Michelle McGrade, chief investment officer at TD Direct Investing.

However, with last week's launch of its own-branded Pixel smartphones, Google is also poised to benefit.

"From Google's perspective the timing couldn't have worked out better for them in that they're essentially trying to compete now in the premium sector against the likes of Apple and Samsung," said Creative Strategies analyst Ben Bajarin, speaking to the BBC.
The news comes on the same day Apple and Samsung are set to face off in the Supreme Court over a long-running smartphone design patent case.

Update: The Wall Street Journal has reported that Samsung has officially axed the Note 7, while Samsung has told TechCrunch: "We can confirm the report that Samsung has permanently discontinued the production of Galaxy Note 7."

Article Link: Apple Shares Hit New High for 2016 as Samsung Considers Scrapping Note 7 [Update: Note 7 Officially Discontinued]

Wow. Someone really messed up on QC. I feel sorry for the employees. Will be a while before Samsung lives down this embarrassment.
 
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