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For issues like this, it is always the problem. As an engineer I want and need the time for my team to properly establish the issue (not the obvious result), the root cause, and an interim solution, while working on a permanent fix. Middle management, pressured by upper management, pressured by investors, wants it NOW! Rush Rush Rush Now Now Now is the mantra.

Yep. No one wants to hear it when they want to launch ahead of Apple's iPhone.

But does this failure end the Note as a brand, period? Can there possibly be a Note 8 in 2017?
 
Doubt that. Samsung will do just fine.
My personal bigger concern: is this an issue that is going to grow across all brands? Now seeing articles on iPhone 7/7+ going up in smoke. Have batteries reached the limit in current design?

I'll be interested in the actual root cause of the issue.

I've only seen the one where the phone exploded in transit to the buyer. Are there more? I can't find via Google
 
Apple's supplier list is not some super secret information. They publish their top 200 suppliers pretty much every year. Yes, Samsung SDI is one of their suppliers. Suppliers List

The main point is though, Mustang- obviously it wasn't a "bad battery supplier" that caused this issue.... as evidenced by the "safe" ones still exploding.
The super high density of their new "super quick charge" batteries cause them to run hotter & expand some.
Thus, they would need more room, or some other thermal consideration. It's merely the way they are jammed into this phone that is causing the problem. I fully believe that these batteries are being assembled "correctly"; according to the exact specifications given to them at the factory. If placed in a huge tablet, with a heat sink & plenty of room around them to facilitate the expanding/contracting nature of this new technology, these exact same batteries would quite likely NOT explode.
I don't think we have anything to worry about with regards to parts from Samsung.
Begrudgingly or not, even here- most admit that as a parts manufacturer, they are top-notch.
It is the point where they engineer those parts (& those from their other suppliers) into their final product, that the lack of attention to detail & extensive testing has hurt them.
 
Schadenfreude is bad karma.

Indeed. Thankfully, nobody displaying schadenfreude about this fiasco is in the business of making phones or batteries. Notably, you'll find Apple's complete lack of comment – let alone snark and derision – about this.

If you believe in karma you'd probably think that systemic theft and corruption are bad karma, too. Assuming that, Samsung's bad luck has been a long time in the making. Their history of misconduct (much of it criminal) is simply staggering: http://www.vanityfair.com/news/business/2014/06/apple-samsung-smartphone-patent-war
 
Discontinued less than four months after launch. I suspect that Samsung spokesperson who stood on stage at the Note 7 event and said, "And yes, it has a headphone jack" with a smirk on his face has long since wiped that smirk off his face.
Yeah, he wiped that look off his face.
He didn't realize the headphone jack was actually a smokestack.
 
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I am normally NOT a fan of Samsung and I Shame them quite often for their outright theft of IP, but I think they are doing the right thing for once
YMMV

I disagree... I went through the first recall and just yesterday after already returning my device, I received a box in the mail with a note that asked me to pls return my recalled phone..
I called the official note 7 recall number to straighten it out and asked if my new note was safe. The lady said, and I quote "of course!". I asked about the carrier ban in the states due to replacement devices catching fire and was told that I was talking with Samsung Canada, and that my note 7 was safe.

Based on that conversation, and hearing stories from following a thread on my carrier forum, I will be going for a refund and picking another Android (non Samsung). I've had every note since the note 2, but I won't buy another Samsung phone for a few generations at least.

They need to stop making 50 different phones and consolidate to a couple high end and a couple mid to low end devices.

So you are asking Samsung to totally abandon their current product development strategy and adopt the strategy Apple is using?

Wow. Totally and financially unrealistic.
 
And dropping the 'Note' name too.

Corporate damage control can be expensive. Anyone remember the Alaska Air MD-83 crash in the Pacific off California? They were found to have performed shoddy maintenance on their fleet of the older planes, and the grease on the jack screw caused mechanical failure. Alaska Air doesn't fly MD's anymore. Far as I know, they are all Boeing now.

The cost? Probably really expensive, but the public's attention on their MD model mess made it necessary. Now, like Southwest, they are an all 737 fleet.

OTOH, do you remember when people refused to fly on 737s because nobody had figured out yet why they would sometimes roll over and dive into the ground? (Hint: rudder servo reversal) Heck, I love aircraft but even I used to avoid them for a while.

Many thought that was the end of the 737, but the problem was eventually found and fixed, passengers forgot about the crashes, and it's gone on to become the best-selling commercial jetliner ever.
 
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PR nightmare for Samsung

I paid for my coffee this morning using my iPhone and Apple Pay, and this old chap said "hopefully it's not one of those Samsung phones, they keep blowing up!"

Made me realise how bad this is for Samsung's brand image...indeed a PR disaster and a nasty fall off a cliff for what was a well regarded brand. People will now start believing every Samsung phone is prone to flaming or blowing up.
 
Price is still not coming down. US models are at around $600 while Euro models are way more than that.

Now that I think of it, there is a good chance that we will not see firesale price depreciation at all since availability will be limited after everyone returns their unit.
 
Would have been the biggest android seller of the year perhaps. I'm not big into android phones these days but the Google Pixel HAS to be a let down? Note 7 is the only phone capable of giving an off-year iPhone a run for its money.

I don't see the Pixel as a let down and there seems to be a two month back log of sales so they're selling to someone.
 
I also want a phone that records stereo audio for videos, which Samsung flagship phones do, and a Google rep told me Pixel does, but iPhone does not.

No idea about the Pixel, but according to the recent Anandtech review (and going by the samples they show) the Samsung phones are very nearly unsuitable for recording video. Not because of audio, but because of video quality issues.
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Since when is Apple in the computer business? ;)

What do you want? They depend on Intel, and that will continue for at least another two or three years. Intel has gone back to their pre-AMD slumber, they will only wake up and start delivering if another competitor pops up and steps on their toes again.
 
Do we truly know that Samsung rushed this to market?

Or is it simply they got unlucky with a bad supplier?
I'm not an expert in quality control methods, but is there a ratio of fail to pass before an item is given the green light?
If so, did some QC manager push this through because of pressure from above?
 
Something needs to fill in the gap in the market.

A lot of you fail to realize that competition is GOOD for the marketplace. A motivated Apple tries to innovate an improve. When there was no real competition iPhone users had to beg for things like MMS and landscape keyboards and be told 'you didn't need them'.


The single greatest jump - iPhone 3GS to iPhone 4 came because there was suddenly real competition in the smartphone arena.

The massive sales of the iPhone 6 were because Apple customers wanted the bigger screens that other phones had....and that Apple had stubbornly refused to make.

Apple currently does the bare minimum to stay up with the competition...what happens when that competition isn't there?
 
Too early to say anything. It can go either downhill or Samsung will rise from the "ashes". No doubt, this is good for Apple, but we still want Apple's next phone to be worth the upgrade. And besides improving the looks, there has to be a real revolutionary feature (ahem... true wireless charging...so I can use my earphones and charge at the same time :)).
 
Do we truly know that Samsung rushed this to market?

Or is it simply they got unlucky with a bad supplier?

Their bad supplier was a part of their own company. Samsung SDI.

And yes it's has been reported they Samsung HQ applied pressure on Samsung SDI and brought forward the launch schedule to beat the iPhone 7 to market.
 
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I've had every note since the note 2, but I won't buy another Samsung phone for a few generations at least.

[EDIT: No he didn't, it was Rcypher3 ...who quoted Rhonindk and left the QUOTE tag open...]

...or, when the "Note 8" (although I'm sure it won't be called that) comes out, you could just wait a few months before buying one and let the early adopters discover if it is prone to going foom... because this could have easily happened to any smartphone manufacturer's latest product. Anyway, the "Product Formerly Known as Note 8" will, now, probably be the most thoroughly fire-tested phone ever produced.

I think the numbers are something like 100 failures out of a million units in the US - not acceptable, given the dangerous nature of the failure, but still low enough to slip through testing.
 
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Your phone works just fine? ahhhh!!! jajajaj! with iOS 6? iOS 7? I've sell my 4s two years ago! and my iPhone 5 is a bit slow running iOS 10.0.2

Unimpressive? really? When you'll buy the iPhone 7 you may ziiiiiip over the screen!

1)I don't load up my iPhone with 312 apps like some folks do...nor do I update the iOS because Apple pushes it to me. If it ain't broke, don't fix it. Seems nobody understands this concept these days. I'm running iOS 6.x

2)I use my phone for phone calls, email, quick web surf, texting, and my 5300 songs. Anything else and I'd prefer an actual computer or maybe, just maybe, my iPad Air with iOS 8.

3)I should have been clearer...the 7 is impressive compared to the 4S...the 7 is larger, comes (now, finally) with more base storage, better cameras, and a nicer screen. But all the iOS changes every. bleeping. year. is ridiculous...and it's bloated...and it requires me to CONSTANTLY update iTunes on my Wintel. It's a 47 step process to get a new iPhone every year. But the 7 is *nimpressive* compared to the 6...and I would even say to the 5. Better camera? So what?...that's expected with any device that has a camera that keeps updating yearly. Slightly larger? Big deal. I'll go back and find my post from a few years ago of a ton of missing features from the iPhone/iOS on this forum and repost sometime soon...I bet 90% of the features are still missing.
 
I would say they are doing the right thing if they scrape the Note 7 entirely and start anew. I would applaud their courage (pun unintended) and that's the right thing to do. Too much damage has been done. It's time to cut losses once and for all before somebody gets killed or their brand gets hurt even more.

Who will they copy this time?
 
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