Apple Silicon MacBook Air/Pro Mac mini Order Status Thread

[BlazePhyre]

FedEx delivers on Saturday and Sunday, but if your order just shipped today, I would expect a 5-6 day wait.
Mine shipped on 11/25 with delivery on 12/2.

FedEx does move and deliver on weekends but only if package service allows. "Deliver weekday" means they almost definitely won't. Though I won't blame you for hoping. I've seen previous FedEx packages be held on Saturday to deliver Monday due to that handling type.

 

[mattburley7]

Still processing with no credit card charge either. I doubt I’ll get it on December 2nd.

 

[dyfine]

Anyone get Applecare+?

My system has shipped, I bought Applecare+, just got email saying coverage is good thru 11/29/23.

Problem is FedEx says I will not get until 12/3.

I get ripped off 4 days of coverage .... This happen to anyone else?

I had the same thing happen. But, the coverage date reset to the date I actually received my device after it was delivered.

 

[dyfine]

Just got my AppleCare+ proof of coverage email! found that the "standard transit" section under "Shipment Facts" on the website shows December 3rd by 12pm. Delivery still hasn't been scheduled, I think maybe it's waiting to see when it gets moving out of Shanghai, but it says based on my ship date and ship service selected, that's when it would come by. I have half of that day scheduled off of work, I'm hoping it comes the 1st or 2nd instead as those are my weekend days, but either way, I'm ecstatic!

It shows it shipped the 27th but that's shanghai time, techincally it shipped and was picked up on the 26th so hopefully the 2nd isn't out of the question!!

View attachment 1681537

From my experience, Fedex's "shipment facts" date is a lot more accurate than whatever Apple will report. My "shipment facts" and the delivery date quoted by Fedex was 11/20. Once shipped, Apple updated mine to 11/23 (from 11/24-11/27). I actually got it on 11/17 (a Friday vs. Mon 11/20).

 

[dyfine]

FedEx does move and deliver on weekends but only if package service allows. "Deliver weekday" means they almost definitely won't. Though I won't blame you for hoping. I've seen previous FedEx packages be held on Saturday to deliver Monday due to that handling type.

Fedex had me for a Monday 11/20 delivery. I actually received it on Friday 11/17.

 

[jdcohnsf]

I ordered 16gb/1tb M1 Macbook Pro on Nov 11, which, like many others, was shipped via UPS and has been sitting in Shanghai for a week now. It was scheduled by UPS to be delivered today (Nov 27). But again, like many others, the last message in UPS app was on Nov 24 stating that it was delayed in transit with no new delivery date. Since then nothing. Apple Care started on Nov 23. I called Apple to ask if start date for Apple Care could be delayed until I received the package but was told that the only way that could happen would be to cancel Apple Care and rebuy it once it was delivered. I bought the computer with Apple Card installments so that would probably be complicated. I was charged for sales tax as soon as it was "shipped" and I am also assuming that I will be charged first installment on Nov 30 regardless of delivery. I also called UPS number for international shipments. The agent at first just repeated what the app said about the delay, reiterating that there was currently no re-scheduled delivery date. However, he then told me that if the package had not arrived by Monday (Nov 30), which it won't, I am in my rights to call Apple and have them start an investigation into the delayed delivery. So that is what I plan to do first thing Monday morning. Like others, I would be more content if UPS was transparent about the cause of the delay, appeared to be working on a solution, and suggested an estimated resolution date (e.g. if all their workers have to quarantine for 2 weeks, is delivery delayed by 2 weeks?). I will be interested to see how Apple responds next week once I ask for an investigation. Previously when I had a package go astray via UPS and asked Apple to start an investigation, I was told by Apple that they were required to resolve the issue within 3 business days. Luckily in that case, UPS found my package in a small coastal town in North Carolina (I live in NM) the same day that I contacted Apple; and, once found, it arrived the next day. This case is obviously part of a more widespread problem and thus more complicated.

 

[stownsend3]

I ordered 16gb/1tb M1 Macbook Pro on Nov 11, which, like many others, was shipped via UPS and has been sitting in Shanghai for a week now. It was scheduled by UPS to be delivered today (Nov 27). But again, like many others, the last message in UPS app was on Nov 24 stating that it was delayed in transit with no new delivery date. Since then nothing. Apple Care started on Nov 23. I called Apple to ask if start date for Apple Care could be delayed until I received the package but was told that the only way that could happen would be to cancel Apple Care and rebuy it once it was delivered. I bought the computer with Apple Card installments so that would probably be complicated. I was charged for sales tax as soon as it was "shipped" and I am also assuming that I will be charged first installment on Nov 30 regardless of delivery. I also called UPS number for international shipments. The agent at first just repeated what the app said about the delay, reiterating that there was currently no re-scheduled delivery date. However, he then told me that if the package had not arrived by Monday (Nov 30), which it won't, I am in my rights to call Apple and have them start an investigation into the delayed delivery. So that is what I plan to do first thing Monday morning. Like others, I would be more content if UPS was transparent about the cause of the delay, appeared to be working on a solution, and suggested an estimated resolution date (e.g. if all their workers have to quarantine for 2 weeks, is delivery delayed by 2 weeks?). I will be interested to see how Apple responds next week once I ask for an investigation. Previously when I had a package go astray via UPS and asked Apple to start an investigation, I was told by Apple that they were required to resolve the issue within 3 business days. Luckily in that case, UPS found my package in a small coastal town in North Carolina (I live in NM) the same day that I contacted Apple; and, once found, it arrived the next day. This case is obviously part of a more widespread problem and thus more complicated.

Same boat here, except I got a second ship date from Apple with a delivery date of 12/22, like I was ordering it new today.

 

[JuanKr]

Same boat here, except I got a second ship date from Apple with a delivery date of 12/22, like I was ordering it new today.

they delayed your package 3 weeks?? Mine comes with UPS and the same delay...

 

[BlazePhyre]

I think that's just an updated delievery date to compensate for the UPS garbage happening.

 

[captchas8]

I think that's just an updated delievery date to compensate for the UPS garbage happening.

My delivery date hasn't been updated yet - still says Tuesday Dec 1. Hopefully that means I can call Apple and ask them to start an investigation when I inevitably don't receive it on Tuesday.

 

[mooshhie]

#shanghaigang

Apple’s order status says I’m suppose to get my order today, 11/27. So I reached out to their support via chat, and the specialist indicated that they are working continuously on my order to get it delivered as soon as possible. But to wait 72 hours to request an investigation on my order. I will be reaching out to them on Monday to open an investigation if I don’t see any updates this weekend.

 

[jdcohnsf]

Same boat here, except I got a second ship date from Apple with a delivery date of 12/22, like I was ordering it new today.

Did you have to do anything to get second ship date? Or did you just get an email/notification from Apple out of the blue?

 

[Gnattu]

Shanghai Gang:

I made a Google spreadsheet to get a statistic of how many people in this forum has been affected, this could be helpful when you talk to Apple, or to let medias write about the situation.

link: https://docs.google.com/spreadsheets/d/1p68Mvn-V3n9aJjU2PORTIuNQHE_h7MU54Z8Py4U990w/edit?usp=sharing

 

[captchas8]

#shanghaigang

Apple’s order status says I’m suppose to get my order today, 11/27. So I reached out to their support via chat, and the specialist indicated that they are working continuously on my order to get it delivered as soon as possible. But to wait 72 hours to request an investigation on my order. I will be reaching out to them on Monday to open an investigation if I don’t see any updates this weekend.

I would call them after the 72 hours is up. I don't know about Apple, but I find that usually phone support is more effective than chat support.

 

[FreeWoRLD83]

MBA 8/7 16/256

Order Date. : Nov 15
Delivery Est. : Dec 9 - 16
Status. : Processing

Nothing on UPS tracking by reference. I hope I see something next week..

Update to mine;
Being prepared for shipment

Another Update;

Received notification from Fedex the shipment is on its way and that it's already been picked up !

 

[Allard]

Their phone support is hit or miss, but definitely worth reaching out to. Seems like a coin flip on whether the outcome is helpful or not.

 

[BlazePhyre]

I would call them after the 72 hours is up. I don't know about Apple, but I find that usually phone support is more effective than chat support.

First hand knowledge here, you'll want to call, chat will only set up a call for you once they figure out what your issue is.

 

[BlazePhyre]

My delivery date hasn't been updated yet - still says Tuesday Dec 1. Hopefully that means I can call Apple and ask them to start an investigation when I inevitably don't receive it on Tuesday.

Yeah, better to keep the old delivery date to launch an investigation

 

[FreeWoRLD83]

MBA 8/7 16/256

Order Date. : Nov 15
Delivery Est. : Dec 9 - 16
Status. : Processing

Nothing on UPS tracking by reference. I hope I see something next week..

Update to mine;
Being prepared for shipment

Another Update;

Received notification from Fedex the shipment is on its way and that it's already been picked up !

Looks like type of service is Fedex International Priority Directdist. According to Fedex website, it's 2-4 business days door to door. There's weekend but let's see how it goes..

FedEx International Priority DirectDistribution®​

Delivery bulk shipments from one origin location to multiple addresses in the U.S. and select countries. Shipment clears customs as a single unit and then individual pieces are delivered to multiple addresses, bypassing warehouses and middlemen.

Delivery Times	Door-to-door within 2 to 4 business days*
Service Days	Monday to Friday.
Delivery Area	Throughout the U.S. and select countries (see list of countries)
Package Size	Ship any package up to 68 kg. (150lbs.) If your package is heavier than 68 kg. (150 lbs), FedEx offers services for packages of more than 68 kgs. Unlimited weight on multiple-piece shipments to the same destination. Dimensions per package can be up to 274 cm (108") in length, or 330 cm (130") in length and girth combined. If you use your own packaging, dimensional weight may apply.

 

[captchas8]

Shanghai Gang:

I made a Google spreadsheet to get a statistic of how many people in this forum has been affected, this could be helpful when you talk to Apple, or to let medias write about the situation.

link: https://docs.google.com/spreadsheets/d/1p68Mvn-V3n9aJjU2PORTIuNQHE_h7MU54Z8Py4U990w/edit?usp=sharing

Thanks for creating the spreadsheet. Looks like Shanghai Gang is larger than the people I was mentioning, unfortunately. That means there are quite a few people in the same situation as us, and we are just the minority of people who found our way on to the macrumors forums.

 

[jdcohnsf]

I am surprised that I have not seen anyone suggest that our M1 Macbooks have been "shanghied".

 

[hahaurheads]

MBP 16GB 512SSD

Ordered: 13 Nov
Expected to reach: 3 Dec - 10 Dec
Card Charged: 20 Nov
"Preparing to ship" state: 25 Nov
"Shipped" state: 26 Nov
DHL: Will be delivered by 2 Dec

Singapore

Out for delivery 28 Nov!

I'm surprised considering it's a Saturday today

 

[BlazePhyre]

I am surprised that I have not seen anyone suggest that our M1 Macbooks have been "shanghied".

Lol someone did beat you to that punch a while ago

 

[Fomalhaut]

#ShanghaiGang: MY ORDER HAS GONE FROM "SHIPPED" (19 Nov) pack to "PROCESSING"...with delivery date delayed by OVER A MONTH (1 Dec to 4 Jan...missing Christmas - which is a major bummer because it's a gift :-( )

My order got stuck in Shanghai since 20 Nov, and UPS has been showing "Clearance in Progress" for over 3 days now. The UPS apps / delivery status states "we have your package".

So how come I've gone back to "Processing"? i.e. not even shipped from the factory???

Has this happened to anyone else who was stuck in Shanghai?

Has UPS lost the package? Is it still in Shanghai? Who knows?

This is hugely frustrating.

 

[gank41]

FedEx does move and deliver on weekends but only if package service allows. "Deliver weekday" means they almost definitely won't. Though I won't blame you for hoping. I've seen previous FedEx packages be held on Saturday to deliver Monday due to that handling type.

This is what I’m fearing will happen to me, too. Although mine’s at a FedEx location nearby as of Friday Morning, I’m sure I won’t get it until Monday. Would be a nice treat for Saturday, though!