Hi J,
18/10. Said, 9th to 16th eta
20/10. Said 16th - oh ooo!
so happier now! 🙂
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Apple Silicon MacBook Air/Pro Mac mini Order Status Thread
- Thread starter kjwamlex
- Start date
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Hi J,
18/10. Said, 9th to 16th eta
20/10. Said 16th - oh ooo!
so happier now! 🙂
#ShanghaiGang
16GB MBA still delayed for another 34 days :-( (ordered Nov 12)
My shipment got stuck in Shanghai and since 11/25 was showing "Clearance in Progress". I contacted UPS to see if they had any further details, and received this reply:
----
"I checked the records and it shows here that the last physical scan of the package was on 11/20/20 in Shanghai, China and it does not indicate it was imported into Canada.Unfortunately, it has missed its scheduled delivery date.
When there are no scans on a shipment for more than 24 hours and the scheduled delivery date has already passed, an investigation would be required.
To begin the investigation, please use the following link to complete at your own convenience:
https://www.ups.com/ca/en/help-center/claims-support.page
Or you may contact the shipper so they can have UPS begin this process."
----
Apple had already sent me this:
---
"Your shipment xxxxxxxxxx was not delivered by our courier. We'll be shipping you a replacement, at no charge, as soon as it's available (usually within 24 hours). You'll receive a Shipment Notification email when it ships."
----
Well, it's obviously not going to be within 24 hours because it's been processing for 3 days and estimated delivery is Jan 4, so I doubt it will be sent for at least another 2-3 weeks. It's stuck on the build queue, on which I ended up back at the end despite ordering a day after launch.
Do you think it's worth going through the UPS investigation in the hope of them finding it and shipping it earlier? Or would this be a waste of time if Apple has already started a replacement order (which may not ship for 3 weeks)?
16GB MBA still delayed for another 34 days :-( (ordered Nov 12)
My shipment got stuck in Shanghai and since 11/25 was showing "Clearance in Progress". I contacted UPS to see if they had any further details, and received this reply:
----
"I checked the records and it shows here that the last physical scan of the package was on 11/20/20 in Shanghai, China and it does not indicate it was imported into Canada.Unfortunately, it has missed its scheduled delivery date.
When there are no scans on a shipment for more than 24 hours and the scheduled delivery date has already passed, an investigation would be required.
To begin the investigation, please use the following link to complete at your own convenience:
https://www.ups.com/ca/en/help-center/claims-support.page
Or you may contact the shipper so they can have UPS begin this process."
----
Apple had already sent me this:
---
"Your shipment xxxxxxxxxx was not delivered by our courier. We'll be shipping you a replacement, at no charge, as soon as it's available (usually within 24 hours). You'll receive a Shipment Notification email when it ships."
----
Well, it's obviously not going to be within 24 hours because it's been processing for 3 days and estimated delivery is Jan 4, so I doubt it will be sent for at least another 2-3 weeks. It's stuck on the build queue, on which I ended up back at the end despite ordering a day after launch.
Do you think it's worth going through the UPS investigation in the hope of them finding it and shipping it earlier? Or would this be a waste of time if Apple has already started a replacement order (which may not ship for 3 weeks)?
I would go forward with the UPS investigation. It's likely that they find your package in Shanghai just sitting with ours, and once they ship that out, it's going to be much quicker than Apple processing your order, building your Mac, and then shipping it to you from scratch. And it's not like starting the UPS investigation will delay your replacement shipment any further.
So is a 20 day period from placing the order to shipping normal? Any other BTO mini orders wanna weigh in?
It wouldn't hurt to begin the investigation. At least this way, you have covered both ways:
- if UPS does find it, then you will be getting the laptop sooner
- if UPS doesn't find it, then, at least, you are sure that Apple will send you a replacement by Jan 4.
@Gnattu @mooshhie @neworbit99 unfortunately UPS91 has landed in KIX 21 minutes ago and UPS11 is approaching Seoul ICN, and my tracking hasn't been updated. Do you think our packages were on either of those flights (most likely UPS11?)
Basically same boat here, except 16GB MBP. I'm on hold with Apple now getting passed up the support chain. The first rep said my order still showed a delivery date for today and offered to cancel my order with a Dec 22nd ship date, but I asked her not to unless she had a tracking number. Then she noted the shipping issues and went ahead and elevated me. Trying to be patient, but it's frustrating that those of us that ordered on launch date end up so far down the queue because we got unlucky with (1) an order routed through UPS instead of FedEx and (2) the only orders that hit a snag in Shanghai.
Happy for those who ordered after me and have their machines, but wondering what the best option is here?
Let us know if you find out anything interesting please!
I've had a look at the UPS "investigation" page at https://www.ups.com/ca/en/help-center/claims-support.page
This is really a claims page for lost or damaged packages, and given the fact that UPS has already contacted Apple (or vice versa), I'm not sure if this would actually help. If Apple has agreed to send a replacement, UPS will probably do nothing...and someone in China gets a free MacBook Air that "fell off the conveyor belt".
@captchas8 @mooshhie @Gnattu @neworbit99
I don't have any tracking update either. Do we all have the original scan at 2:39pm 11/20? It looks like we all have a the last scan at 5:39pm 11/24. With both flights having landed now, I really hope the updates just take longer to propagate through the system.
#TheDeparted Update: the flight from Anchorage to Louisville has taken off and is on its way. Estimated to land right around midnight EST. Hopefully we get a scan when it lands.
That's a total load
The updates were instant for me. The same minute that the official departure time was on flight aware.
Finally time for my official timeline. MacBook Pro 16-inch Core i9 2.3GHz up to 4.8GHz Turbo Boost. Radeon 5500M with 8GB GDDR6 dedicated VRAM (upgrade from base), 16GB RAM, 1TB SSD.
Order Date: November 14 @ 7:30pm ET
Arrives: December 9 - December 16, updated 5 days later to Dec 8 - Dec 15
Charged: November 26 @ 4am ET
Preparing to ship: November 26 @ 4:25am ET
Shipped November 26 @ 9:45pm ET Apple's ETA December 8.
FedEx Scheduled Delivery: December 4 by 12pm ET
Actual Delivery: November 30 @ 10:23am ET
Took 15 full days for the Mac to be in my hands from the order date. Spent 19 hours in preparing to Ship, and spent about a day in Shanghai.
Full tracking below all times in Eastern Time:
Order Date: November 14 @ 7:30pm ET
Arrives: December 9 - December 16, updated 5 days later to Dec 8 - Dec 15
Charged: November 26 @ 4am ET
Preparing to ship: November 26 @ 4:25am ET
Shipped November 26 @ 9:45pm ET Apple's ETA December 8.
FedEx Scheduled Delivery: December 4 by 12pm ET
Actual Delivery: November 30 @ 10:23am ET
Took 15 full days for the Mac to be in my hands from the order date. Spent 19 hours in preparing to Ship, and spent about a day in Shanghai.
Full tracking below all times in Eastern Time:
UPS91 from Osaka to Anchorage is going to depart in 10 minutes, same aircraft from PVG.Let's see if we ca get an update then...
Shanghai gang here (11/12 order date, 11/21 ship date). I did a text chat with Apple, and they told me “it looks like it was being held in customs, but the order has left customs and is in transit, and will be with you on December 1”. The Apple order status page says 12/1 for delivery but my UPS tracking still has this as the last update:
In Transit
11/29/2020 - 4:55 P.M.
Shanghai, China
My order is coming to NYC so that would be extremely quick if it landed in Anchorage and got to New York by tomorrow.
In Transit
11/29/2020 - 4:55 P.M.
Shanghai, China
My order is coming to NYC so that would be extremely quick if it landed in Anchorage and got to New York by tomorrow.
Though nothing from UPS yet, it actually surprised me that they scheduled 3 flights in 2 days, much more frequent tha I previously thought.
Yours left Shanghai on UPS109 to Tokyo-Narita with @GHalstead and @Kalae and the rest of "The Departed". The same plane was sent to Anchorage and is now on its way to Lousville, and your packages weren't unloaded at Narita or Anchorage, so that's why you haven't seen any scans since then. If you look at the UPS app, which is way more detailed, it'll say that that update was a departure scan. If it lands in Lousville tonight it's very likely you could receive it tomorrow.
Here's the tracking details for your flight from ANC to SDF (Louisville): https://flightaware.com/live/flight/UPS109. It lands in roughly 5 hours. After that, look for a flight from SDF to your local airport.
I’ve got the same status as you. Mine’s coming to SW Michigan. I’m monitoring the in-progress flight from Anchorage to Louisville, KY. That’s most likely the plane that our packages are on. If it gets to Louisville around midnight they *could* be in our hands tomorrow, but most likely later this week.
Finally got through after another hour on hold. I was told 'something' happened with the shipment, and with it being custom configured (16GB RAM) it was decided to build those units again with the goal of that being faster than trying to fix whatever problem the first order had. The December 22nd ship date is a placeholder that all orders on the 'new' order date (in my case, 11/27) would have gotten. But, because of that issue we should be at the 'front of the line.'
Based on that, his estimate was that within another day or two I should get a new 'your order has shipped' email with a new tracking number, and that shipping will be something faster than standard shipping. So, while it says 12/22 now, once that new machine is built and in their system we'll get new tracking numbers and that shipping estimate should jump up. I got all of the usual caveats that they can't promise anything or ship dates, but that was the latest guidance I got. He offered that I can call back again in a couple days, but until the new unit is built/in their system the information they see is just about the same as what we can see. They get more details once the unit has been created/assigned to an order.
Hopefully will see the ship date jump up in the next day or two. Fingers crossed they bump it up to overnight shipping as well.
There are a lot of overnight flights out of Louisville that go to various regions all over the US. When my Apple Watch 6 was delivered by UPS it landed in Louisville late at night, transferred to an overnight to my city and was on a truck for delivery that morning.
If any of our machines are on that fight out of Anchorage right now at least some should get it tomorrow.
Just updated my row in the spreadsheet. Thanks@Eike001 @Hummingbird213
I've added rows for your guys' tracking updates into @Gnattu's spreadsheet:
Shanghai Gang
docs.google.com
Since you guys are "macrumors newbies", you may have been one of the people who previously added their tracking to the spreadsheet as "Unregistered". If you could go ahead and add your name to the "Unregistered" row for your tracking and update your status, that would be great. You can delete the "temporary" row I've added after that.
Edit: @sobenz is also in this category - temporary tracking row added but potentially previously unregistered. Please either fill out temp row or update unregistered row.
@felipegz You have also departed Shanghai, except I did not add a row to the Spreadsheet, because I could not find enough details about your order. If you could either label your previously unregistered row or add a row with your details that would be great.
No updates for mine
Don't know if I should order a new one or keep waiting... It seems ill be out of the country before either option will be delivered.
If UPS keeps this frequency (more than 1 flight on average per day), it would not be too long for our turn.