Activation-lock it to the customer's account before it gets shipped, that would be cool.
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Apple Store Customer Claims Uber Driver Stole Their $2,000 Delivery Order and Apple Won't Offer Refund [Updated]
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Activation-lock it to the customer's account before it gets shipped, that would be cool.
Or Apple could just require a signature and an ID check for any item over a certain amount. Right now, they can mark it delivered without even getting a signature which is absurd.
I have used this service once (Postmates era) for AirPods max, went without a hitch. Now though? Never. Not worth the headache.
It's really simple. In Poland, when I order something and want to pick it up, I have to enter the SMS code that the company sends me.
If the driver does not know the code, he cannot lie that he gave the goods to the customer. It's child's play.
Well unfortunately what's 'obvious to most of us' often results in witch hunts and mobs attacking innocent people. We prefer to work on a system of evidence in civilised society. I'm not attacking Apple for a change, because they probably really do need a police report to evidence the claim. But I am attacking this standard of evidence you have for 'obvious' before you start potentially libelling people. You have no idea what did or didn't happen, and I think what he's saying is perfectly believable - or at least there's no evidence to call him a liar. Using pure reason, given that he's gone public with his story and attracted media attention, the police could very quickly shut him down and given he would be engaged in fraud arrest him, so I tend to believe him.
wow, such scary thing in the US. I mean how can e-commerce work over there when the last mile logistic have zero reliability?
In Ca it is civil, so file small claims against all involved companies and let the Judge or more likely, the Pro Tem, decide who is liable. Judges in small claims love to let the plaintiff win because they vote, and Pro Tems are lawyers wanting to become judge. And down the line when they want to run for different office, these peeps will be more inclined to vote for them.
He should have just went and bought it himself. Those delivery services are too unreliable. Hopefully he can get his money back or take both companies to court and get a sweet payout.
In Ca it is only actual damages, nothing punitive, but he should be able to get all of his hard-earned dough back.
I feel both Apple And Uber are in the wrong here. Hope they both get sued for a tidy sum.
Oh I definitely agree it sounds shady. The real problem is that there was no system in place that can actually prove whether it’s fraud or not. No signature, no gps tracking, no investigation by Apple or Uber and apparently the police don’t care either.
It’s the perfect storm for fraud so why even offer it except to shift delivery expenses and liability onto Uber and the customer?
I believe the merch should be delivered the same day, but I cannot say for sure.
The wording everywhere implies so.
However, it never reached the customer.
Not as easy as it sounds and has its own repercussions sometimes. But yes, still better to use a credit card, never debit.
Since trying to issue a chargeback will get you banned, it might be better to actually file a lawsuit.
They could also try to issue a chargeback and then threaten to sue Apple if they are banned (assuming they are right), but going for a straight lawsuit and asking for a compensation might make more sense.
If you have more than $2k to buy Apple products, then you also have a car to drive and get it... WHO IN THE WORLD would trust an UBER Driver? Jeeeezz
Not necessarily. Sometimes an Apple store is not available nearby.
If Apple screwed up, then it's them who are to blame. The person who had their phone stolen is the victim.
Signature seems like such a low-security method. You know that every driver has a phone with them - how about taking a picture of the person that accepted the package? THAT would be true verification!
Would you order an expensive diamond ring and have it shipped to you instead of walking in a diamond ring store for inspection of the purchased ring before bringing it home?
Duh....
Duh....
