Not trying to victim-blame but I would NEVER have $2k in highly sought after goods, whose value is not concealed at all, couriered to me. He had time to wait outside during the delivery window, but somehow didn't have time to just go to the Apple store? Make it make sense lol. AFAIK you have to live pretty close to an Apple store to qualify for same day delivery, I don't understand why he didn't just go pick it up or even have a friend/family member go get it. It makes even less sense for Apple to tell him to GFH if he really has video proof that he received nothing while the order was marked delivered. Hopefully it gets resolved.
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Apple Store Customer Claims Uber Driver Stole Their $2,000 Delivery Order and Apple Won't Offer Refund [Updated]
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It works very good, I buy several iPhones 14 PRO and have no issues at all.
You can even see in real time when the driver is near your home.
Went through same crap for high valuable stuff with FedEx and UPS, not apple related delivery. I disputed my charge with credit card company, and let the vendor and shipping company deal with it.
I'll bet those Uber Eats drivers are lining up for the Apple job. Hot damn!, easy money 
You should see the videos by Mark Rober on his stink bomb packages. Seems like packages left on the front porch are just getting snatched left and right.
As horrible as this is… all you guys see is the one side of it. There are people like me that I’ve driven for Uber since 2015. You may not think our background checks are not good enough but the real problem are the passengers… where is your background check, what drivers license did you have to show before I let passengers in the car? They don’t exist people put fake names. Do you think there’s a risk getting into a pack of an Uber car? Of course there is but at least they can usually figure out who the heck we are. We have no idea who you are drivers have been murdered quite a few times this year. I have to carry mace, I live in Texas, and I can’t even carry a handgun, even though the law permits it cause it to get Uber‘s policy but sometimes I feel like I wish I had one. Passengers are the most dangerous element to Uber. There’s no verification process you can open an account right now. Call yourself, Nancy, use a prepaid Uber card, and then go stab and rob me .
I am really sick of the one side about how horrible all the Uber drivers are and all the assaults and all this other stuff. We are more at risk of being a victim then you guys. I don’t know how many more drivers it’s going to take to be killed, robbed or worse before Uber starts requiring passengers to use identification. And quite honestly I don’t care if you don’t use the service for delivery. I don’t do delivery never will do delivery. It doesn’t pay drivers anything. You may pay $20 for a delivery, the drivers gonna get off at three dollars for Uber . And I know that’s not your problem but I could care less if Uber eats dropped off the face of the Earth. It’s not how I make my money.
But at least get your story straight and facts straight you’re seeing one side of it. This whole entire thread is about how horrible the drivers are. How do you can’t trust the drivers. The passengers are the problem at least again you know who the heck we are. You can jump out of the car and be anybody and I’ll never see you again, if you commit a crime against me, and if I lived through it. So stop crying and cut the crap.
Private policing means the PD is owned by a For-Profit corporation. Which means their revenue, profit, and shareholders come before Customers. Which means only the Rich gated communities will be served by the for-profit police.
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Honestly, how is this any different from Fedex or UPS drivers stealing mail? It's happened to many, many people during the pandemic and since then. High profile items that are easy to identify become targets. You buy with credit, hope to not have to but use the reversible charge feature. Make sure you have video security at the site of delivery. keep the footage as record of the "non-delivery" and for items over 1K you file a police report. You can also report this as a loss to your home owner's or renters insurance. Simply state that the item was stolen after being "temporarily" or "briefly" delivered to your residence.
There are numerous methods to get these matters resolved, these are just a few.
Oh and one more important one. For anything that has a serial number and is activated against an Apple ID, such as a watch, phone, iPad, MacBook, iMac etc., you report the device as lost/stolen immediately to AppleCare. They will flag the serial number in their system and can block it from activation.
IF you find a service rep that is unwilling or claims to be unable to help with this, just escalate and escalate, and when that doesn't work go to the store manager, when that doesn't yield results speak to the regional manager. These individuals have jobs for a reason and situations like these are just one of them.
It is highly unlikely that Apple will tell you to "take a hike" when you report a serious theft like this. And police are more likely to investigate "felonious" crimes (such as the theft of goods worth more than 750 or 1000 dollars depending on jurisdiction).
Remember this: Most criminals or scammers rely on the odds you are less likely to report a crime or pursue justice than to just accept the loss and move on. This is what keeps the same crimes happening over and over again.
There are numerous methods to get these matters resolved, these are just a few.
Oh and one more important one. For anything that has a serial number and is activated against an Apple ID, such as a watch, phone, iPad, MacBook, iMac etc., you report the device as lost/stolen immediately to AppleCare. They will flag the serial number in their system and can block it from activation.
IF you find a service rep that is unwilling or claims to be unable to help with this, just escalate and escalate, and when that doesn't work go to the store manager, when that doesn't yield results speak to the regional manager. These individuals have jobs for a reason and situations like these are just one of them.
It is highly unlikely that Apple will tell you to "take a hike" when you report a serious theft like this. And police are more likely to investigate "felonious" crimes (such as the theft of goods worth more than 750 or 1000 dollars depending on jurisdiction).
Remember this: Most criminals or scammers rely on the odds you are less likely to report a crime or pursue justice than to just accept the loss and move on. This is what keeps the same crimes happening over and over again.
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The problem is not just the driver "stole" the packages if what the couple claimed was true. The bigger problem is delivering electronics with postmates WILL require customer signature. If the story was true, the driver faked the customer signature in order to mark order as delivered. This is a huge legal problem, faking signature is a serious crime and the driver can be sued big time!!
Apple are scamming morons, they know this goes on and yet seem to support the thieving and defrauding the customers.
Why not have a pin to give to the driver when they turn up. FFS Uber do this as standard when you complain about an order, they put you on the 'give this pin to the driver' for your subsequent orders.
Why not have a pin to give to the driver when they turn up. FFS Uber do this as standard when you complain about an order, they put you on the 'give this pin to the driver' for your subsequent orders.
Especially the concept that because Apple/Uber haven't implemented adequate measures to prove delivery, this somehow shifts the burden of proof to the customer!
Sadly.... America's PDs are stretched thin these days. They are too busy responding to mass shootings at schools (and many other violent crimes). They don't have the time to go after people that fake signatures.
I think Apple has made the wrong decision here. They should be funny responsible until actually delivered.
Yeah, I understand that. The other option is apparently a police force who don’t bother investigating crime. From a utilitarian perspective, isn’t some justice better than no justice?
Cant see how that could happen without Apple risking an even bigger sueball..
This is news?
Does the Macrumors staff not ever do anything remotely Uber related? I used to subscribe to UberOne during a promotion and in the same day I got picked up by an Uber driver with a spare emergency tire on and my UberEats delivered to my place of residence was a completely different car and driver.
Actually, 9 out of 10 orders I've done have been completely different cars and drivers. Its like a guessing game!
Needless to say I'm not surprised at all. If he's from here in California and is complaining about having footage on a video doorbell, he's got more money than brains. Kind of like most of the Tesla drivers around here.
Does the Macrumors staff not ever do anything remotely Uber related? I used to subscribe to UberOne during a promotion and in the same day I got picked up by an Uber driver with a spare emergency tire on and my UberEats delivered to my place of residence was a completely different car and driver.
Actually, 9 out of 10 orders I've done have been completely different cars and drivers. Its like a guessing game!
Needless to say I'm not surprised at all. If he's from here in California and is complaining about having footage on a video doorbell, he's got more money than brains. Kind of like most of the Tesla drivers around here.
Lol people are so quick to accuse the driver but ignore the fact that it is easy and common for customers to lie about receiving a delivery to get it free or discounted. Then the general disdain you people show for us just because you don't approve of us not having a fancy career.
I frequently get orders where I am required to gather a signature because these people frequently claim to "not receive orders". Fortunately, I have a dashcam. Nobody is getting me fired because they're too cheap to pay for their order.
Customers steal **** all the time through delivery apps. I once didn't get a sauce(legitimately), when I made a complaint to Doordash...they gave me a $14 credit...for a 79 cent sauce. You think people aren't abusing the "didn't receive order" button? Dream on.
I frequently get orders where I am required to gather a signature because these people frequently claim to "not receive orders". Fortunately, I have a dashcam. Nobody is getting me fired because they're too cheap to pay for their order.
Customers steal **** all the time through delivery apps. I once didn't get a sauce(legitimately), when I made a complaint to Doordash...they gave me a $14 credit...for a 79 cent sauce. You think people aren't abusing the "didn't receive order" button? Dream on.
That's why I have a dashcam and take pictures every time. I'm not getting fired because some cheapass doesn't want to pay for their stuff.
Doordash, Uber, GrubHub, doesn't matter. They all believe the customer no questions asked. Burden of proof is on the driver, so we have to buy dashcams if we want job security.
I stopped using Uber at my restaurant because no one ever got their orders… I assume the Uber drivers ate the food. I have my own drivers and use DoorDash now they usually don’t have issues.
