I'm still stalking the Apple employee that guaranteed me that there would be a 2nd camera facing the iPhone user so that we could have video iChat and video conferencing... LOL 
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Apple store fun
- Thread starter Gleadr
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so true. They never really know what they are taking about. I ust wish they would hire people under 18 so i could work there
I was in the Apple store about a week or so ago. I purchased Aperture2 and while I was there I figured hey, I wanna check out that new 17 MacBook Pro. I asked one of the "blue shirts" (as you guys call them) if they had the new 17 inch MBP, he looked at me like he had no idea what I was talking about. I said, "ya know, the NEW MacBook Pro that they announced with the "new" battery.."
He actually had to go get another employee to ask him if he knew anything about it. I was amazed! They didnt have them in the store at the time but its just crazy that these employees dont even know what product they have out/coming out.
He actually had to go get another employee to ask him if he knew anything about it. I was amazed! They didnt have them in the store at the time but its just crazy that these employees dont even know what product they have out/coming out.
I'm pretty sure Apple HQ send out regular e-mails to their retail store employees of new product releases so they are aware of new products that are lying on their shelves. Also, supervisors/team leaders have group meetings with normal employees - giving them a heads-up on a new product launch.
There should be no excuse, as seen from the above, that an employee doesn't know about the changes in product lines.
There should be no excuse, as seen from the above, that an employee doesn't know about the changes in product lines.
I went to a sony store to look and see if they had any info on the SOny P and the guy was like what the heck is that? we dont offer anything like that. Then he just walked away. Employees of retail chains are not going to know the day a new product is released but they should not be ass holes
so true. They never really know what they are taking about. I ust wish they would hire people under 18 so i could work there
lol same here ... So you have you have to be over 18?? xD i didn't know that then again i have never asked
yep
that what i hear but it does not say that on the apple site but i have never seen someone under 18 working there so i guess its true
I've actually always had good experiences at the Apple store. However, whenever I email Microsoft (I needed to get a keyboard replaced) I always get a reply from "Carol." At least they replaced my keyboard in a timely manner, but I don't like the fact that a billion-dollar corporation has one person answering emails, or the fact that they have to give a generic name to their staff.
Maybe its code name for an specific division of Costumer Support. I had terrible experience with MS though. I bought Vista for my mom (she was running pirated XP and Vista purchase was against my technical advise) and realized the box contained 32-bit software. I needed 64-bit since the desktop my mom had, had 8GB RAM.
Needless to say I called MS and got them to send me the 64-bit DVD. Weeks passed when I noticed I had not received the 64-bit DVD. Called MS, got an indian guy on the line (very thick accent) and after decifering what he said and trying to get him to talk slower he told me it was delivered and signed for. I was like "WTF?" and proceeded to ask who and what. The rep neglected to help me in any sense and I had to use the phrase "Can I speak with the manager". Got on hold for a while and got the manager. She wasn't really that happy to help me and answered my questions like forcefully. Alas, I got to ask (and was answered) where did MS ship the DVD. They told me a whole different address; way across town. I was, like wrong address and such. The manager showed reluctant to ship me a new one alleging I wanted multiple copies and such. I ended up asking if they do send out the Key with that to which she replied no. Then I said, well then you have nothing ti loose. I still have my original key, and using Vista without the key is worthless. Meaning no matter how many copies of Vista I have, I still have 1 key.
I finally made them send me another copy of the 64-bit DVD to the right address. Got it after 3 days. MS has such terrible CS.
LOL they really should start hiring people under 18. They usually know a whole lot more about the new products. When trying to fix someone's computer, a good question to ask is: "Hello, ma'am, may I speak to the youngest person in the house?"
This whole thing reminds me of a time when my stepdad and I went into a Bestbuy to get a serial cable for an old Garmin GPS unit.
Stepdad: "Excuse me sir, do you carry a Serial cable for this GPS unit?"
BB guy: "What is a serial cable? I haven't heard of those before."
SD: "Get the hell out of my face. Is there someone else I can talk to who is worth two *****?"
BB guy: [blank, taken aback look]
Retail places really should do a better job of screening potential computer salesmen. The consumer is generally uneducated to begin with, so having someone who actually knows what they are talking about means less chances of bad information being passed along and perpetuated, generally dumbing down the population further...
This whole thing reminds me of a time when my stepdad and I went into a Bestbuy to get a serial cable for an old Garmin GPS unit.
Stepdad: "Excuse me sir, do you carry a Serial cable for this GPS unit?"
BB guy: "What is a serial cable? I haven't heard of those before."
SD: "Get the hell out of my face. Is there someone else I can talk to who is worth two *****?"
BB guy: [blank, taken aback look]
Retail places really should do a better job of screening potential computer salesmen. The consumer is generally uneducated to begin with, so having someone who actually knows what they are talking about means less chances of bad information being passed along and perpetuated, generally dumbing down the population further...
LOL they really should start hiring people under 18. They usually know a whole lot more about the new products. When trying to fix someone's computer, a good question to ask is: "Hello, ma'am, may I speak to the youngest person in the house?"
This whole thing reminds me of a time when my stepdad and I went into a Bestbuy to get a serial cable for an old Garmin GPS unit.
Stepdad: "Excuse me sir, do you carry a Serial cable for this GPS unit?"
BB guy: "What is a serial cable? I haven't heard of those before."
SD: "Get the hell out of my face. Is there someone else I can talk to who is worth two *****?"
BB guy: [blank, taken aback look]
Retail places really should do a better job of screening potential computer salesmen. The consumer is generally uneducated to begin with, so having someone who actually knows what they are talking about means less chances of bad information being passed along and perpetuated, generally dumbing down the population further...
Goodness, you wanted a Serial cable and you think youth should be working retail? Kids these days probably never even heard of USB 1.1, let alone Serial.
LOL they really should start hiring people under 18. They usually know a whole lot more about the new products. When trying to fix someone's computer, a good question to ask is: "Hello, ma'am, may I speak to the youngest person in the house?"
This whole thing reminds me of a time when my stepdad and I went into a Bestbuy to get a serial cable for an old Garmin GPS unit.
Stepdad: "Excuse me sir, do you carry a Serial cable for this GPS unit?"
BB guy: "What is a serial cable? I haven't heard of those before."
SD: "Get the hell out of my face. Is there someone else I can talk to who is worth two *****?"
BB guy: [blank, taken aback look]
Retail places really should do a better job of screening potential computer salesmen. The consumer is generally uneducated to begin with, so having someone who actually knows what they are talking about means less chances of bad information being passed along and perpetuated, generally dumbing down the population further...
well all i know is they do put some restrictions on their employes on what they can talk about at the apple store and the only people there who know much are the guy behind the bar and they still can be dumb.
I just think i would be really good at selling apples. Hell i should get commission for all the converts from my school
The Apple store near me is ALWAYS packed. Generally, you can't even get into the place. Most people they hire look at working in places like that as just a dopey job. Hence the indifference and unfamiliarity with products. I had a retail job once and absolutely hated it...
Shady Side or South Hills Village? If you're unsure, was it in a Mall or not?
I agree, he should have at least apologized.
I'm still stalking the Apple employee that guaranteed me that there would be a 2nd camera facing the iPhone user so that we could have video iChat and video conferencing... LOL
hahah I convinced one of the Genius' that all MacBooks come with four gigs' of RAM.
Yay crackbook
now THAT's genius!
It really does make you wonder though, how some of them completely miss the basics of how computers work, never mind mac's
I remember the girl who sold my brother-in-law his iMac, told him with all the confidence in the world, that nothing EVER goes wrong with mac's, and that they always 100% work straight out of the box ... the next day I took it back with him when the airport card turned out to be faulty and her face was a picture ... especially when she said she'd been using mac's for years and I had to show her that the remote is magnetic to the side of the screen on the (then) macbooks (is that not a simple thing? I figured it out after having my macbook for a day...)
the mind boggles...
Haha it is all in finding the right balance, man. There are plenty of people in their late teens that actually had and remember legacy technology. Then again, not everyone wants to work retail, so you are kind of stuck...
It's funny, because I know exactly what you're talking about... I grew up in Pittsburgh, and for some reason, the Apple user stereotype totally exists there... "Oooh, I use an Apple, I'm SO great and awesome." But here in the SF Bay Area, where using an Apple computer is the norm, it's a completely different retail experience. No attitude, no holier-than-thou mentality... just a nice, relaxed environment.
Funny that, the farther you get from Apple HQ, the more pretentious people are in regards to their computer. Which, in and of itself, is pretty ridiculous... while I love my iMac and MacBook, they are just computers, after all.
Well we should have a Mac joke then!
How many Apple employees does it take to find a Minidisplay port?
Well we should have a Mac joke then!
How many Apple employees does it take to find a Minidisplay port?
6!