Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Apple Stores Delay Some iPhone XS and XS Max Pickup Orders Due to 'Last Minute Logistical Issues'
- Thread starter MacRumors
- Start date
- Sort by reaction score
I ordered both my iphone xs and the 44mm watch and finished by 3:12AM EDT.. the apple store app did not start functioning until about 3:08am EDT. It was 9/21 delivery the entire time until a couple of hours ago. Apple's site still shows as 9/21, but UPS shows 9/24 for iphone and unable to determine for watch.
I believe that a few people getting their new iDevices a few hours or even a day after they want it out of millions who are ordering them is nothing to whine about.
The world doesn’t work like that. Look, many people are not happy with the incompetence demonstrated by the current administration, and yes, this trade war is beyond ridiculous. But what would be the point in delaying some phones? If they wanted to make a statement they should have blocked all phones for a month.
That doesn't make any sense because there are no export controls for iPhone.
Blame the importing country (U.S.).
this isn't just happening to Apple Store orders. Also happening to the Apple Online Store orders. My order on my account says that it will be delivered the 21st, but if I click on the tracking number for UPS' site, it pushes my delivery date to Monday the 24th.
Apple stated that mine is still in China and won't ship until at the earliest 9.24
My pickup time is 630 tonight. ugh
My pickup time is 630 tonight. ugh
OK, so here is a question. Based on the UPS web site, Apple shipped i with UPS Worldwide Saver. That states: "International express shipments with guaranteed end of day delivery".
From locations in Asia to US it means 2 days, by end of day. As the package was shipped in time, but now not delivered based on the service (guaranteed 2 day delivery). Does this mean Apple will get a shipping refund from UPS?
Based on the following, they will:
" If we did not attempt to deliver your shipment by the guaranteed date or time, you can submit a request for a service refund by."
From locations in Asia to US it means 2 days, by end of day. As the package was shipped in time, but now not delivered based on the service (guaranteed 2 day delivery). Does this mean Apple will get a shipping refund from UPS?
Based on the following, they will:
" If we did not attempt to deliver your shipment by the guaranteed date or time, you can submit a request for a service refund by."
Same here, I took the day off just for this and got the email around midnight, and saw it when I woke up. Kinda shady that they sent it out during a time most folks are asleep.
I’m just really hoping they get their shipment later today. Let me know if you hear anything.
I feel for you guys, I know how I would’ve felt if I received that email this morning!!!
So many things can affect shipping that are out of Apple’s realm of control. I work in the airline and shipping industry. Weather, such as the hurricanes and typhoons, aircraft mechanicals/diversions, the list is long. Our tech shipment is no different than a passenger trying to fly halfway around the world. The vast majority never have a problem, but the small percent of flights, including for packages, that have a problem, are the ones we hear about. It does suck to be the one affected, but it is because we are so used to watching our packages come to us so reliably that we find it a shocker. Hope you get your shipments soon. But we should withhold judging Apple until we know what caused the hiccup. The shipper has far more variables that can cause a delay. Good Luck though!
What email? They only sent it to customers who had a genius bar appointment to pick up their phone. To my knowledge, they did not send any emails to customers who purchased via the online store and had a delivery date of 9/21. I guess that would have been UPS who needed to do that since it was outside of Apple's control. Just making a distinction that those customers received an email from UPS and Apple that their phones would be delivered on 9/21, and as of today, those customers are pushed to the weekend or Monday with no email or explanation
...that email...the one saying that there pickup appointment has been delayed. I preordered directly from my carrier.
Thanks man! You actually explaining that made me feel a lot better!
Got this "unfortunate" email last night for a 3pm watch pickup in Toronto. I walked in at 10am and the store leader said "the shipment is late cuz of the weather in Asia" and he offered another watch they had as a Walk-in. I ended up with the gold SS but I just got an email saying my watch is ready for pick up at 3pm.
Is there a way to see post number on the mobile version on iPhone. I don’t see it but not sure if there is an option other than going web version.
Last edited by a moderator:
Why oh why do you (MR)have to repeat something that has been shown in a picture in the same article, see below.
Just to fill space?
Just to fill space?
Important update to your Apple pickup order
Thank you for your recent order with the Apple Store. We know you're excited to pick up your new product.
Unfortunately, due to some last minute logistical issues, your order will not be ready for pickup during your check-in time.
As soon as your order is ready for pickup, we'll let you know via email.
We apologize for the delay in getting your new product into your hands. We're working quickly to resolve the issue.
Apple
Just got off the phone with UPS. My phone and watch will not be delivered until Monday (given an initial 9/21 delivery date for both). They will not deliver on the weekends because Apple's shipment does not include Saturday service. Both items are in the UPS international hub in Kentucky.
For spending $2000+, you'd think they could afford Saturday service for, you know, in cases like today.
For spending $2000+, you'd think they could afford Saturday service for, you know, in cases like today.
Logistical issues = iPhones stolen from UPS truck
https://forums.macrumors.com/threads/more-than-300-iphone-x-stolen-from-ups-truck.2083586/