Heat. And particularly, it seems, anything that hits the GPU hard, like FCP.
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Apple sued over keyboard design
- Thread starter baypharm
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Heat. And particularly, it seems, anything that hits the GPU hard, like FCP.
December 2016 - purchase
August 2017 - keyboard nr. 2 (keys slowly started to stick)
December 2017 - keyboard nr. 3 (same as above)
January 2018 - keyboard nr. 4 (nr. 3 was actually sticking when I got it from service, this is why such a short interval)
May 2018 - keyboard nr. 4 is failing in spite of keyboard cover, will send it back shortly.
So in general approximately 6-8 months.
Just to be clear - I baby my stuff. No eating or drinking, wipe the dust regularly. But then again - yes, traveling (although airports, good hotels and convention centers shouldn't really be a "dangerous" environment for a laptop).
And another thing. I don't hate Apple. The opposite. I did have a few failed devices along the years, but they promply solved any and all issues.
The new Macbook Pro is in my opinion by far the best laptop I've had, except for the keyboard. I love the portability, the unified ports (do not miss Magsafe one bit, I can charge from either side), even the typing experience is great (until it works). With the BetterTouchTool I'm even liking the TouchBar.
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crazy or not, at least some people try something. better than just giving Apple even more money for applecare over their already expensive machines.
And what happens after 3 years? A MPB at this age is worth $1000 and nobody would pay $700 for a new keyboard...
No. Great design should not require me to use a microfiber cloth after prolonged use. Please guide me to where in the instruction manual it states that I need to wipe my keyboard down after use.
When enough anecdote generates this kind of coverage, it's hard to argue this isn't a bigger problem than individuals are claiming. While it doesn't appear that all users are experiencing failure, the user base with failures is higher than usual (would love to see solid data on this). It's rather irritating to see individuals state that because they don't experience a problem it isn't real or a big enough problem. Unless you have good data backing up these claims it's irrelevant.
You really don't get it do you.
Do you remember the Samsung Note phone explosion issue? How many people do you think were affected? Far less than 0.01% - many people were even complaining that they were forced to give their phone back.
So why did it happen? Because, whether it happens to you or not is irrelevant - a design issue was identified which increased chance of it happening than what is NORMALY expected. Sure you may say it was done due to safety - but all phones have a chance to explode, the problem was this one had a design flaw which made it more likely.
Why did Apple offer battery replacements? Why did they end up giving people free cases due to antennagate? What happened with the MacBook screen peeling issue? Again, all design issues. Not everyone experienced the issue, but that AGAIN, is not the point. One thing you notice is, Apple changed things for their next iteration of the product, proving that a design flaw existed (even though they never admitted it).
There is a design issue in the butterfly mechanism that makes it far more likely to get stuck if certain particles (even dust) get under the key, compared to old keyboard design. It isn't about food or drink. Your keyboard can work completely fine, doesn't mean it doesn't suffer from a design flaw. While in the old key board your issue may have been down to a manufacturing defect, the new ones don't require that, they could have come out of the factory perfect and you will still be vulnerable to the issues.
It will all be proven once Apple redesign this abomination once and for all - I don't know when it'll happen but you can be damn well sure it will.
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You're comparing an issue that hit main stream press to one who hasn't? Please this whole thing is as stupid as antennagate was for the iPhone 4 and I bought my iPhone 4 at launch.
You have more exploding note 7's (never had one bought an iPhone 7) then you have of broken keyboards.
Simply put just like in that video if you don't like it don't buy it instead of complaining. Seriously this whole thread plus the other ones is just now of babies crying about this crap. Sign the crap and shush about it. No need to go on making 16 different threads by involving the same people. MacRumors in of itself full or regulars(in the MBp section) is 0.001% of the people who have bought Macbooks so using forum members is a bad reference of a bad or good thing. As I said you have people who don't have issues as well who don't say anything and Tbh it's blown way out of proportion.
And I can guarantee that they Are NOT changing the switches to anything else. Apple is going to bury their head into the sand and keep on doing it. You can bet on that for the near future.
What disaster? Don't see one.That report in reply 36 above certainly doesn't look good.
I wouldn't be surprised if there are many more similar reports from others who service the 2016/17 MBPro's...
That's why I claim credit for coining the term for this disaster:
KeyGate
Apple enjoys pushing against the edge of the design envelope.
Only this time, their designers pushed too far.
And you get this how? You know these people? You have plenty more who could easily have working ones. Only people cry and complain on the internet. Rarely do they say positive things so there's that wrench.
Mines still work and it's almost a year old. End of the day don't buy it instead of complaining. If you have one sell it and buy a 2015 and stop crying.
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1) The only reason it isn't a major press story is because it's a MacBook, not mainstream enough.
2) No, we don't have more exploding Note 7's than issues with keyboards. Last official report had the figures below 100.
3) If you don't like it don't buy it instead of complaining? Sign the crap and shush about it?
4) You can't guarantee they aren't changing the keyboard. They already made 1 revision (goes against your theory), there will be more.
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Sure - just pick a different model from the huge range of other Mac OS laptops... its not like the only alternative is to either build a (glitchy, technically illegal and liable to have its air cut off by Apple at any time) Hackintosh or swallow the significant time, inconvenience and expense of moving your entire workflow to Windows or Linux.
Expense? It's cheaper to use windows btw. And Apple is not forcing you to buy a Macbook so you have choices. If you all buy these knowing it's an issue then that's your fault
1) not true
2)not true again
3)Yes sign it and shush and stop crying like a baby.
4) I can and what revision? Yes but not in the sense of what you all are complaining. There will butterfly keys and the same "issues" that would come with it. Be dreaming hater
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1) So what is your explanation?
2) Care to provide a source?
3) Its a thread created to highlight there has been a lawsuit, it’s not a repeat of a thread, or maybe you are in the business of silencing news about the issues because it makes you sad someone is criticising your beloved MacBook?
4) 2017 model had a revision of the keyboards. There will be more.
1) because it isn't a big issue? Overblown by a vocal minority?
2) you can go find it but the rate of exploding phones and due to the fact it's dangerous? There's enough sold if it was the big issue people claim then it would of hit main stream press by now considering these keys been in the market for 3 or so years now.
3) threads consisting of Macbook Pro keyboard issues in general. Beloved? As stated I am more of an Apple hater then fanboy
4) not really a revision in what the people claim they want. Not in any significant matter.
I don't think its overblown, people who swore the keyboard is fine sucuumbed to failure, and many of those people have been dealing with multiple failures. Sure there are many people who don't have a problem but that doesn't instantly translate into the problem being overblown.
I wonder if this lawsuit and all the bad press will kill the introduction of a 2018 MBP and MB? If Apple does not already have a new keyboard design in the works it would take them some time to engineer something.
This could turn out to be like the Samsung Note 7. Where less than 0.05% of the devices failing killed the entire line for a year, and cost the company over $4B.
This could turn out to be like the Samsung Note 7. Where less than 0.05% of the devices failing killed the entire line for a year, and cost the company over $4B.
Yet.
Not sure if you realize, but if there is a manufacturing or design defect, the problem won't show up at exactly the same time for every unit sold. Something you seem to fail to understand.
1) So coil whine is overblown on Dell laptops because it’s not all over the press despite the motherboard design flaw that causes it? Since when did you equate “all over the press” to mean it must be true?
2) Basically admitting you have no clue of how many actually blew up - I’ve stated official figures - if you want to dispute them, go dispute them properly.
3) It’s a discussion forum - a new discussion was created, just because it’s about the keyboard doesn’t mean it’s irrelevant or a duplicate. It pertains to another development regarding the keyboard.
4) Not really a revision? Sigh...
These forums sure make it look like EVERY laptop fails. I got AppleCare+ on my wife and my MBP 13' 2017. Going to be an interesting 3 years. All this chit chat about the keyboard has me using an external bluetooth keyboard (as I am now) as often as I can.
See, if it was me, I would be using the laptop keyboard as much as I could, that way if it does fail, you get it fixed under warranty, and if it fails three times, you may get a replacement, which may end up being a 2018 as some have got their 2016 MBP replaced with a 2017. My fear of babying it would be it would just increase the time before it fails, like right after Applecare+ runs out.
This is exactly what I'm thinking too. Yeah, good point. I spent quite a bit of time working on the actual keyboard itself yesterday. Thanks for the comment - I too agree. I paid for it, might as well use it. :/
Moderator Note:
See also the news story discussion thread:
Apple Faces Class Action Lawsuit Over 'Defective' Keyboards in Recent MacBook, MacBook Pro Models
See also the news story discussion thread:
Apple Faces Class Action Lawsuit Over 'Defective' Keyboards in Recent MacBook, MacBook Pro Models
Really? When did they start selling Mac OS/Final Cut/Logic for PCs?
Oooh... lets see... maybe you'll be lucky and all the software you're using is subscription-based so you can switch to the windows version for "free", but suppose you're using Logic Pro, or Final Cut pro, and have to go out and buy something like Ableton (nb: you'll need the full-price deluxe version for a fair comparison with Logic) or a Premier Pro sub...? What if you're developing iOS apps in XCode? Then all those other little odds and ends of utility software that you'll need - remember to tot up all of those $25, $50, $99 or $9.99/mo subscriptions, too.
That's still assuming that your time has no value, because you are going to spend days re-training yourself to use the new system and weeks getting back up to speed, especially on complex Pro apps like FCP/Logic (lets avoid forking the argument and assume that the alternatives are potentially just as good & productive). Then, if you're working in any sort of professional capacity, you'll probably need to maintain a working Mac system anyway in case you need to access your old projects... or spend more days/weeks migrating them to the new systems (if that's even possible).
So, no, switching OS (in whatever direction) will, for many people, have real re-tooling costs and if you are a "pro" who's time has even notional cash value the lost productivity could easily dwarf a few hundred bucks savings on the hardware.
Now, the way Apple's Mac hardware is going at the moment (you can never be too thin, too light, too fragile or have too few ports) more and more people are going to reach the point where that cost has to be bourne - but its still a significant hurdle.
Luckily for Apple, though, they're not alone in having undeclared design flaws - try Googling "surface sleep of death"...
I’ve had my MBP TB keyboard fail 3 separate times in a 9 month period (the first one covered under warranty and the next two outside of warranty but still honored by Apple). Each of the three times it had to go back to the repair facility for top case replacement. The first time I was without my MBP for a month, which really impacted my productivity.
I hope they figure this one out.
I hope they figure this one out.
Funny - I had a maxed out 2016 with a ****ED up Keyboard. Interestingly though, it was half my fault. I started to get sticky keys and double pressed keys to the point where I couldn't even type!
One night.. this gangster decided that it would be a good idea to spill beer on it! The keys were even more sticky at that point(hard to imagine more sticky when most of our keyboard are sticky as frick, huh). Three days later, I got mugged on the street and robbed for my messed up Mac with a broken keyboard, and I couldn't care less. Bitch.. I would have paid them money to take that thing from me.
With that being said, I can't wait for the 2018 version with an updated keyboard because I really want another one asap!
[doublepost=1526320255][/doublepost]and im definitely not buying one until the keyboard is fixed. *
One night.. this gangster decided that it would be a good idea to spill beer on it! The keys were even more sticky at that point(hard to imagine more sticky when most of our keyboard are sticky as frick, huh). Three days later, I got mugged on the street and robbed for my messed up Mac with a broken keyboard, and I couldn't care less. Bitch.. I would have paid them money to take that thing from me.
With that being said, I can't wait for the 2018 version with an updated keyboard because I really want another one
asap![doublepost=1526320255][/doublepost]and im definitely not buying one until the keyboard is fixed. *
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Apple won't want to use older keyboard components. It's going to be quite something to see what they do from this. Just keep replacing them over and over?
You can get a refurbished 2015 15" MBP, i7, 16gb RAM 512 SSD for about $1375 on eBay or, according to AppleInsider, a 2016 machine with the same specs (not the high end, but 16GB RAM) for $1700. I'd get the 2015 version if I needed a new 15" MBP. I have the 2012 15" Retina, and it still works perfectly and has never been repaired, so I'm set for the next few years. Imagine how many keyboards I would have to replace using the 2016 machine for 6 years.